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Purchase made under wrong Email
It seems that in my hurry I purchased Bitdefender with the wrong email adress; is there a way to change this purchase? That Email adress does not exist, and as such I did not recieve any links or data. Is there any way to solve this? The 'contact us' page had no information on it. I have the purchase information, if needed.
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Bitdefender Free Keeps Asking Me For A Restart To Finalize The Update Process
This problem only started not even half a day yet but the problem is still there even if I restart my pc for like 3/4th time every 10 ish minutes, is there anyway to fix this problem? Thanks.
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Is Anyone Encountered A Problem In Activating Bitdefender "Free Subscription"?
I just re-image my computer using a Windows Image Backup from not so long ago, a backup from February 3, 2023. Now I'm receiving a pop-up "Your subscription has expired" and I cannot re-activate. Bitdefender Agent 26.0.1.233 Bitdefender Antivirus Free 26.0.32.109 Is Bitdefender Antivirus Free supposed to expire? I don't…
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"Infected web page detected" on just about every page?
Since a few days, I get the BD alert "Infected web page detected" on just about every web page that I visit, even on Google Search. This is what BD further says about it: -------------------------------------------------------- Feature: Online Threat Prevention We blocked this dangerous page for your protection:…
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bdagent startup file
i may be being paranoid but just checking. bdagent is listed as a startup program but it doesnt have an icon or a publisher. is this still the legitimate bitdefender startup program or something else?
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New Bitdefender Free icon
HI, I ask the developers if it would be possible to change the icon of the free version of BDM. Perhaps it would be nicer to always have an icon with a "B" possibly a little different from that of the paid version so as to let users understand at a glance that it is always a Bitdefender product and therefore of security…
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From BD Total Security Trial To BD Antivirus Free. Any Instructions?
Now I have a trial of BD Total Security installed on my PC. What do I need to do to correctly switch to the BD Free? Should I completely remove BD Trial Total Security first or is there another way?
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Can't Update Bitdefender Antivirus Free Through Auto Update. Any Suggestions?
I can't update bitdefender through auto update, i've reinstall windows, changed DNS, even do the troubleshoot on the bitdefender website, i've tried ping the server that i've found on enterprise troubleshoot website(https://update-cloud.2d585.cdn.bitdefender.net/,which i got could not find host) and…
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Bitefender Free for Android - implementations
Hello, I can already imagine the answer ... but I try ...😅 For the free version of Bitdefender for androd smartphones, is there an implementation of at least web protection only? Thank you! 😉
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How can I uninstall the VPN?
Hi, I used the appwiz thing to reinstall Bitdefender Free but I noticed I now have a VPN shortcut that leads to "seccenter.exe" and I'm wondering if deleting that is fine. I can't find the VPN app through the apps section in settings or the appwiz uninstall page.
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Can bitdefender antivirus free dectect malware in mp4 files??
I would just like to know as I like to download a lot of them and I am scared my computer could be infected Thanks OutBack
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Error On The Bitdefender Free For Windows Website
Hello, I report an error on the website for free Windows products at the following link: https://www.bitdefender.it/toolbox/ "Antivirus Free for Android" is indicated in the Free PC App and instead it is for Windows: 😉
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How do I reset the password protection for Bitdefender Settings?
I forgot my password. I already tried the official way of resetting the password for Bitdefender Settings but it seems like nothing happens and it doesn't work. NOTE: Screenshot edited, covered My Account. Gjoksi
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Does "Bitdefender Total Security" convert to "Bitdefender Antivirus Free" at end of 30 day trial?
I only wanted the new free version for friend to replace the last "free" version that was discontinued but I wound up with a trial of "Bitdefender Total Security." Does "Bitdefender Total Security" convert to "Bitdefender Antivirus Free" at end of 30 day trial?
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Bitdefender Free - Banking website popup
In a future version can you please limit this popup to maybe once a day? Using Firefox - It shows up when I visit my banking website, when I visit sites selling items, when i read emails. Please please please once a day?? I know its free but I have disabled "Encrypted web scan" in the options for a temp fix now. -Thank you.
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BD Free on Win 10 21H2 blocks Microsoft Store Bing COVID-19 tracker install
I am running Windows 10 21H2 64-bit Home and have Bitdefender Free Antivirus. When I go to Microsoft Store and attempt to install Bing COVID-19 Tracker from Microsoft the install is blocked. As far as I can tell I have the latest version of the software and it is up to date: Is this a false +ve?
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Bitdefender version for personal computer used for work
Is it legal to use the Bitdefender FREE edition on a personal computer that is used for work (of course to get money). That my personal computers are not only for work, but for entertainment activities at home as well. I have read the terms of use, that the Bitdefender FREE edition is not intended for commercial use. I was…
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Help Cannot Uninstall BD and Cannot Reinistall BD Cannot use PC No BD or Windows Def
I have been using BD with no problems for several years. Recently, I have been getting "reboot to complete Update error messages" so I uninstalled BD with the tool and tried to reinstall. First, I the uninstall tool told me there were errors in the uninstall process and to contact tech support. I checked this board and…
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Exclusions not being added to Bitdefender free (can't find any more product or year details)
Hi all - very new member here, so please be kind: I'm using the free version for the moment, and having issues with adding an exclusion. I use Asus WebStorage for backups and general cloud storage, but I'm unable to either log in to the installed client or download from the website (where I can log in via a browser). Same…
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BitDefender Detects possible false positive suspicion
for some reason bitdefender recently has been detecting .tmp files for being suspicious I don't know if these are false positives or they are maybe another program creating these files and trying to get my information I don't know much about personal security all I know is that bitdefender is a trusted antivirus so I hope…
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Antivirus Free - nonresponsive after choosing "Not Now" on activation step during install
Hello When upon installation of Bitdefender Antivirus Free 1.0.17.221 (Agent 25.0.1.177) on Windows 10 Pro 20H2, ...on activation step I choose "Not Now", ...installation seems to finish just fine, with no errors. App also seems to start fine and its Icon appears in sys tray as expected - also after reboot. Menu on tray…
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unable to sign in with AV Free
I install AV Free on Windows 10 running on VMWare Fusion. Starting up there is a window asking me to sign in to Bit Defender. I can hover over the button and it goes from black to blue but does not respond when I click it. The settings gear at the top does not respond to a mouse click either. I can only close the window…
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Sign in button does not work after install of Free
I removed my expired Norton and was going to try Bitdefender Free. Download and install seemed find but the sign in button on the splash screen does nothing. The "view offer button responds".
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I am not able to install Bitdefender free on Windows
Hello, I had the free version of BitDefender from a long time and I never had any problems, in these day I had some issues and I decided to reinstall it. After I downloaded and executed the .ex file from the official site Bitdefender, the program says that it have to prepare my PC and after some seconds the window…
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BD Free install error: Cannot copy installer
A friend had a piece of software malfunction and decided to use a restore point. BD Free did not like that. After using the restorepoint BD Free would not start. To help him, i tried reinstall of BD Free, but that was not possible. I then tried to uninstall BD Free, but that was only partially successful. Manually deleted…
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Bitdefender Virus Scanner free version Engine version
Hello, I am running Bitdefender Virus Scanner v. 3.15.269 for Mac. How can I tell what version of the Bitdefender Engine is under the hood? I want to make sure it is at least 7.85448, so that my MacBookPro is not affected by the vulnerabilities mentioned in CVE ID: CVE-2020-15731. Thanks.
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Upgrading from Free to Antivirus Plus, Free keeps re-installing... all the time.
I have had Free for a while, decided I might as well get a more complete protection. But after uninstalling Free, installing the new one, Free keeps downloading itself and installing itself on top of the new one, at the end of the installation it even says something along the lines of "you have a better version installed,…
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Bitdefender interfering with saving files in certain format, slowing down the save
I seem to have stumbled onto some strange Bitdefender behavior. If I create files in a format akin to "INI" format, they become very slow to save. I discovered this because I was creating some files using the TOML format, which is similar to INI format. I found they were very slow to save. Experimenting led me to discover…
