Is Anyone Encountered A Problem In Activating Bitdefender "Free Subscription"?

Xavy42069

I just re-image my computer using a Windows Image Backup from not so long ago, a backup from February 3, 2023. Now I'm receiving a pop-up "Your subscription has expired" and I cannot re-activate.

Bitdefender Agent 26.0.1.233

Bitdefender Antivirus Free 26.0.32.109

Is Bitdefender Antivirus Free supposed to expire? I don't think so.

Gjoksi

Hello.

This is a known issue and has been discussed here (just click on "View Post"):

https://community.bitdefender.com/en/discussion/93426/fake-free-protection-expired-warning

https://community.bitdefender.com/en/discussion/comment/319809#Comment_319809

As already stated by @Alexandru_BD, who works for Bitdefender, it will be fixed in build 27.0.1.13.

Regards.

Alexandru_BD

Hello @Xavy42069 and thank you for joining us here.

Indeed, this abnormal behaviour has been previously reported by our Antivirus Free users and the product developers have deployed a fix with the latest update 26.0.33.137. As with all new releases, the build is currently in its rollout stage and will reach the full userbase soon. More information on the changelog can be viewed in the thread below:

https://community.bitdefender.com/en/discussion/91738/product-updates-and-release-notes#latest

Once the update arrives, kindly let us know if everything is alright by posting your feedback here. Much appreciated.

Thank you for your patience and enjoy your Bitdefender solution!

Regards

Dr.Fday

https://community.bitdefender.com/en/discussion/comment/321112#Comment_321112

hello.

well i tried bitdefender today and i am exhausted . after 7 months it didn't changed at all ( i am using version 27.0.14.69 ) . same as @Xavi42069 the difference is that i just started the app ( free installer from this site )

and after making account , they give me this error immediately and im stuck to those two images xavi uploaded . ( i cant even get access to quarantine LIKE ANYTHING !!! )

i am losing my sanity like cant they work as they SUPPOSED TO???

Nunzio77

https://community.bitdefender.com/en/discussion/comment/327038#Comment_327038

Have you tried again?

You solved?

Alexandru_BD

Hello @Dr.Fday,

If the issue persists, reboot your PC and try again. Contact the Support teams if the error is still displayed afterwards. You can get in touch with our engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards