Is Anyone Encountered A Problem In Activating Bitdefender "Free Subscription"?

Xavy42069
edited February 10 in Antivirus Free

I just re-image my computer using a Windows Image Backup from not so long ago, a backup from February 3, 2023. Now I'm receiving a pop-up "Your subscription has expired" and I cannot re-activate.

Bitdefender Agent 26.0.1.233

Bitdefender Antivirus Free 26.0.32.109

Is Bitdefender Antivirus Free supposed to expire? I don't think so.


Best Answer

Answers

  • Hello @Xavy42069 and thank you for joining us here.

    Indeed, this abnormal behaviour has been previously reported by our Antivirus Free users and the product developers have deployed a fix with the latest update 26.0.33.137. As with all new releases, the build is currently in its rollout stage and will reach the full userbase soon. More information on the changelog can be viewed in the thread below:

    https://community.bitdefender.com/en/discussion/91738/product-updates-and-release-notes#latest

    Once the update arrives, kindly let us know if everything is alright by posting your feedback here. Much appreciated.

    Thank you for your patience and enjoy your Bitdefender solution!

    Regards