"Infected web page detected" on just about every page?
Since a few days, I get the BD alert "Infected web page detected" on just about every web page that I visit, even on Google Search. This is what BD further says about it:
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Feature: Online Threat Prevention
We blocked this dangerous page for your protection:
https://polojorney.com/23ef535883289092ac.js
Threat name: JS:Adware.Lnkr.L
Dangerous pages attempt to install software that can harm the device, gather personal information or operate without your consent.
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The message is always the same and the constant alert is annoying. What can/should I do?
Best Answer
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The webpage loads malicious java file. Below is the virustotal result
https://www.virustotal.com/gui/file/a09276ab0b1be61d6bcd57f8b58715aaddfe7b57e23c942541dca218e8ded15e
Check if below steps helps you in any way.
1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
2) Open run command and run below command one by one:
temp ,delete all the files in the folder
%temp% ,delete all the files in folder
prefetch ,delete all the files in folder
3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.
4) Reset your browsers:
Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/
Opera: https://browsersolution.com/reset-opera-browser
Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/
Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-
5) Reset windows host file to default: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae
Regards
OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)
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Answers
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@Flexx -- BD's alert does not say that my computer is infected, just that it blocked the installation of the file in question. And a BD scan does not find any infected files.
It's just annoying that BD throws an alert every time I visit Google Search. I'm happy that it blocks the said installation, but how can I stop BD from throwing an alert every time?
1 -
Well that website is malicious and it seems that cache version of the website is stored on your pc/laptop which is trying to connect to the internet. The notification that you are getting is from online threat prevention and doing a bitdefender scan of pc/laptop will not reveal anything.
Malware scan is different from online threat prevention. Online threat prevents the website to download anything malicious on your pc/laptop. If still anything bypasses the online threat prevention and still gets downloaded on your pc/laptop and if bitdefender has signature based detection for it in its database, then a malware scan will pick it up.
I would still advise you to follow the same procedure.
Check if below steps helps you in any way.
1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
2) Open run command and run below command one by one:
temp ,delete all the files in the folder
%temp% ,delete all the files in folder
prefetch ,delete all the files in folder
3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.
4) Reset your browsers:
Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/
Opera: https://browsersolution.com/reset-opera-browser
Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/
Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-
5) Reset windows host file to default: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae
If this solves your problem, kindly do not visit that website again or it will again display the notification. If you still want to visit the website set the website link in exclusion list of bitdefender
How to set website exclusion in bitdefender: https://www.bitdefender.com/consumer/support/answer/1519/
If issue still persists, kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.
Alternatively, you can also share your query with bitdefender support team by dropping them an email at [email protected]
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)
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