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Windows Anti Theft tools inaccessible from Android App


Hi all,

New BitDefender subscriber here for the first time since using McAfee for the past 15 years nearly.

So far really love it - having an issue with Central on Android though.

I can use the anti theft suite of tools via the Web client of BitDefender central but when I try via the android app, I get greeted with:

"An active subscription is needed to enable the bitdefender protection app and run remote actions on this device"

Any ideas? I've looked around the Internet for this but not seen it around.