central

Cloned win10 pcs appear as one device on Central console
Greetings to the community! I'm facing a - kind of unexpected - situation with Total Security: I have a Win10pro system which I cloned twice and installed in similar hardware, thus getting 3 identical pcs (without having to install them from scratch). The original has BD Total Security installed on it. After the cloning, I…
Remove unused email from Digital Identity Protection
I've recently subscribed to the Digital Identity Protection service, at first I didn't notice that there's a limitation on the number of emails, so I added one that I don't usually use that often to sign up to diverse services, and I want to remove it now to make space to another email that I usually use. Unfortunately,…
Successful Log In To Central Redirects Back To Login Page
When I successfully login to central, I get redirected back to the login page. I've tried multiple browsers and even tried resetting my password with no luck. There is no message telling what is wrong.
Notification Bell
On my Bitdefender Central Page, I have a Red 1 on the bell. I click on it and it says you have 1 unread notification, but further down in big letters it says you have no notifications. How do I get rid of the unread notification status?? Thanks
I have 2 Mac minis running Big Sur and central cannot tell them apart
I have 2 Mac minis running Big Sur and central cannot tell them apart. Instead of using the unique identifier of each Mac, Bitdefender appears to be using the MAC address of en6. En6 is always the same on each Mac mini en6: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500 ether ac:de:48:00:11:22 inet6…
Can't login to Bitdefender GravityZone/Control Center
I never received my Bitdefender Control Center credentials email and when I try and login or setup an account and use the activation code I get the error message 'We weren't able to migrate your key. Please contact support.' I have emailed support and not received a reply and tried to call several times but can't get…
Device protected But ??
I have 5 devices in my subscription, Two iPhones, One Android phone, One Android tablet and One laptop.. all seems legit for everything but the laptop. It is listed as protected in central tho no commands get sent to the laptop? When I access the laptop but defender dash board is frozen with device unprotected, device…
Central saying my device is at risk
Dear members, Bitdefender app in mac is saying "You are safe", but for the same device, central bit defender is saying "Device is at Risk" and providing a solution to "Install Protection". Customer support is keep saying to sign in through switch account, which i have tried multiple times with no change in result and their…
There is a problem with hisBitdefender Central display in safari by macOS 11
When I click view threat in the dashboard to view the threat block report, and want to "load more", bitdefender central always cannot display more content correctly
There is a problem with hisBitdefender Central display in safari by macOS 11
When I click view threat in the dashboard to view the threats blocked report, and want to "load more", bitdefender central always cannot display more content correctly
Question about 'Privacy threat blocked' - what's the best coarse of action
Hi *, With the 'Privacy threat blocked' notification I had the message that my password was being sent to some IP in the internet. I did a ping on the IP4 address and it resolved to some IP6 address but I was no wiser what DNS name was behind the address. How can I identify which process is trying to send my password to an…
Additional Parental Control Information
Good day! I currently use Bitdefender Family 2020 to protect our families devices. As a family with young children, the parental control features that are currently available are an important feature for us. Due to COVID-19, our children are spending more time on their devices out of boredom and also for home schooling. I…
How to add 2 activation codes to single account?
I have 2 different activation codes under same account id with 3 subscriptions each. Although in central, I used one activation code where it rightly shows 3 devices, when I try to add second activation code, it doesn't increase the supported devices to 6(my main objective) but it tries to increase the subscription…
How to renew a license in Central?
Since BD made changes to the Central website i have problems renewing licenses for customers that i am supporting with BD. In the past i was able to enter a new licensecode for the customer and the existing license was extended. When i enter a new license code now, the only option is to create a new license and not to…
Two factor authority for Central
Hi, I set up central with the two factor security and have been using code numbers from the set of 10 sent when activated. I am running low now and have been trying to find how to get codes. It says I woud get a code by email at every logon but I have never recieved any. I have the Google authentification app on my phone…
Bitdender Central app showing my Box 2 offline
My Bitdender Central app keeps showing my Box 2 offline continually on multiple devices. A reboot fixes it for about one hour or two, and then it shows as offline again.
Bitdender Central app showing my Box 2 offline
My Bitdender Central app keeps showing my Box 2 offline continually on multiple devices. A reboot fixes it for about one hour or two, and then it shows as offline again.
BUG: can't change slome profile account details from the website
can't change any picture of the primary account holder from the website (but it eworks from the phone) can''t change the name of the primary account holder from the website can't change the details of the profile from the website without changing the name and create a duplicate account. can't change the icon of the devices…
there is a typo in bitdfender central
please fix the typo on the screen to add forwarding rules for devices when TCPUDP not TCPUPD Regards,
Suggested - Security Enhancements - Bluetooth & WiFi
I would like to make to suggestions for added security in "Bitdefender Total Security" First, when installing Bluetooth devices. I would love to see the ability to change the Bluetooth pairing code and save that information with Bitdefender so that you would not be able to intercept a device in public or otherwise and the…
Use Bitdefender 2017 Key with Bitdefender 2015
Hello Guys, i have a Question now i have Bitdefender MultiDevice 2017 Key that i have activated in Central. But i would like to install Bitdefender 2015 but the Key from 2017 don't work ? How i Can use the key for Bitdefender 2015 the reason that i would like to use 2015 is that BD 2015 is smarter than 2017. I have 10…
how to delete Wallet database
Hello! I created Wallet database just for testing it. And somehow ;(( I did not write down password for it. A week later I cant remember it. It was like testing password, very weak and short, and I tried and tried to enter it but cant guess it. Wallet database is synced with my online account. I tried to delete…
Continuous pop ups
Hi I keep getting a pop up to restart my machine (see attached image), even though the machine gets restarted every day. It always takes focus over my current main window and is a constant irritation throughout the day. I tried contacting BitDefender's support team but their solution to getting rid of the pop up is…
Device Limit Reached After Update
Hi, I am facing the same problem like many other users, after updating one of devices from Internet Security 2016 to Internet Security 2017 Bitdefender Central started showing wrong count on devices and did not activated the updated device. Central Subscription Page says 3/3 devices in use, but in My Devices page I see…
Improving an outstanding product
As per /index.php?/topic/73953-please-refer-me-to-someone-who-can-remove-this-unwanted-subscription-as-it-is-locking-me-out-of-using-my-own-account-and-we-are-11-phone-calls-in/" rel="">this ongoing issue , I would like to give you a few suggestions on how my issue can be best addressed (or outright avoided) in the future.…
Billing/Order in Bitdefender Central
I would like a feature in Bitdefender Central, where i can find pending products / bills and resent purchase. Also the ability cancel pending orders. The reason for me is that i had some bad experiences with canceling wrong licenses and orders. If you want to something to be done right you should do it your self. People…

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