Snap Photo function in case of failed unlocking

edited October 7 in Mobile Security

Hello, does anyone know why I can't see the photos here after incorrectly unlocking the phone? I gave all permissions to Bitdefender Security. I have selected displaying photos in the settings. What is it about?



  • Flexx
    Flexx Defender of the month mod

    Well, I guess the image you have uploaded has content written in Spanish. This is primarily an English forum. Additionally, we have French, Spanish, German, and Romanian languages available on the forum.

    To get answer for your query in your native language, kindly contact the bitdefender support by visiting and on the basis of your product selected and type of issue you are facing you can get in touch with support representative either by email, chat or over a call.

    If you choose email, you will get a ticket number on your registered email.

    The support team will reply back to the same email within next 24-48 hours excluding weekends.


    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • Hello,

    I think the screenshot is in Polish and unfortunately I don't really understand what it says.

    If you can change the product language to English and repost the image, we'll try to help.

    Otherwise, I think it's a task for the Support teams to investigate further.


  • you should have to contact with customer support. They shall give you better resolution