How can I stop Bitdefender from bouncing me out of my bank site after I go in with Safepay?

I can log into my banking website through Safepay but then it bounces me out every couple of minutes while I am working. When I'm bounced out, I have to hit Safepay again and it will work for awhile and then do it again. Help! This has been an annoyance for sometime. Thanks.

Answers

  • Alexandru_BD
    Alexandru_BD admin
    edited October 2

    Hi,

    I think an update might be required here, can you tell us if you receive any error message when accessing the banking website? I think this may have something to do with the SafePay version that is being rejected by the banking page, as I've seen a couple of reports. If that's the case, then it's best to reach out to Bitdefender Support for assistance. You can use the link below to choose from the available contact channels, phone, chat and email (contact form/ticket):

    https://www.bitdefender.com/consumer/support/help/

    If possible, let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user