How can I stop Bitdefender from bouncing me out of my bank site after I go in with Safepay?

Bit_4

I can log into my banking website through Safepay but then it bounces me out every couple of minutes while I am working. When I'm bounced out, I have to hit Safepay again and it will work for awhile and then do it again. Help! This has been an annoyance for sometime. Thanks.

Alexandru_BD

Hi,

I think an update might be required here, can you tell us if you receive any error message when accessing the banking website? I think this may have something to do with the SafePay version that is being rejected by the banking page, as I've seen a couple of reports. If that's the case, then it's best to reach out to Bitdefender Support for assistance. You can use the link below to choose from the available contact channels, phone, chat and email (contact form/ticket):

https://www.bitdefender.com/consumer/support/help/

If possible, let us know how it goes.

Regards,

Alex

Alexandru_BD

Update: the latest Bitdefender version is rolling out as we speak and comes with a few SafePay fixes that should solve the problem you have encountered:

https://community.bitdefender.com/en/discussion/comment/345080#Comment_345080

Let us know how it goes after updating to the latest build.

Regards,

Alex