Refund ticket

ViktorFelde

Dear Team,

I have initiated a refund process (I've been charged for a subscription I no longer use as I bought a new one) ticket number is 1009643476, can somebody in the support team take a look and give me an update?

Much appreciated!

Flexx

https://community.bitdefender.com/en/discussion/101933/refund-ticket

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Also, @Alexandru_BD can take a look at your ticket ID.

Regards

ViktorFelde

Thanks Flexx! I love the product, but it's a f…g nightmare to get around on the website trying to find anything, really. It's way more difficult than it should be. I managed to find the chat but I had to start opening a new ticket just to get the option for that…

Alexandru_BD

Hello @ViktorFelde and thanks for joining us here.

When did you open the first ticket? I'm asking because the usual response timeframe may vary between 24 to 48hrs in some cases, depending on the workload and available agents. They will respond to you as soon as possible, don't worry. Please avoid opening multiple tickets on the same request, because this will not speed up the process, on the contrary, it may double the work.

Thank you for your patience and understanding.

Regards,

Alex

ViktorFelde

Hi @Alexandru_BD,

I opened the ticket at around 9 AM on the 23rd, but did not receive any further instructions, not even a link where I could follow up on the ticket which was a bit weird. Anyway things are in motion I guess, as Mike M from Bitdefender Royalty team contacted me this afternoon after I managed to find the chat option and tried to get an update this morning.

Regards,

Viktor

Alexandru_BD

Hi @ViktorFelde,

Yes, that would be the Retention & Loyalty department. 😅
I'm sure they will sort this out for you with no problems.

Thanks for following up and for your patience.

ViktorFelde

Hi @Alexandru_BD,

Yeah, that one. 🤣 Sorry, but that day was as long as a century, all work no rest. 🙂 Good news is that the ticket has been resolved and the guys were quite helpful. So I really do appreciate their efforts!

Alexandru_BD

Hi @ViktorFelde,

😄 I'm glad to hear the situation was resolved and I appreciate your patience.

Best regards,

Alex