BitDefender VPN asks for my password every time I start my Mac

CatherinePawasarat

Hi everyone,

BitDefender VPN asks for me to logon to BitDefender every time I start my Mac. I've looked through all the settings but can't find a way to turn this off or automate it.

Does anyone else have this problem? Any tips how to fix it?

Thanks in advance

Alexandru_BD

Hello @CatherinePawasarat,

To investigate this further, it will be necessary to generate a BDprofiler log and send it to the Support teams for analysis:

https://www.bitdefender.com/consumer/support/answer/1863/

Then, you can use the link below to submit this log to the Bitdefender engineers and wait for further instructions:

https://www.bitdefender.com/consumer/support/help/

Choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex