ChatGPT block Bitdefender VPN - how to solve this ?

hod

ChatGPT block Bitdefender VPN - how to solve this ? 

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Flexx

ChatGPT works fine with btdefender vpn installed. I have been using it for quite sometime now without any issue.

Can you share the screenshot of what error do you get while surfing ChatGPT on web browser while running bitdefender vpn.

Regards

hod

Yes , attached

When I toggle off the VPN , everything work fine..

Flexx

https://community.bitdefender.com/en/discussion/comment/326165#Comment_326165

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

hod

Will do . Big Thanks

Alexandru_BD

Hello,

Besides that, you could also try the steps provided in the article below and see if they make any difference. I confirm your ticket was successfully created and sent to our technical teams. They will get back to you shortly.

https://www.bitdefender.com/consumer/support/answer/13353/

Regards

hod

But the problem is I want to be protected with Bitdefender VPN and with this option I lose my protection....

https://community.bitdefender.com/en/discussion/comment/326264#Comment_326264

Flexx

https://community.bitdefender.com/en/discussion/comment/326972#Comment_326972

That is not the case, even if you use split tunneling you will be secured by bitdefender antimalware engine and malicious/phishing website protection via the main bitdefender product.

Regards

Achy

I am having the same issue, any developments on how yours resolved? Thank you!

Alexandru_BD

Hello @Achy,

Based on my findings, the user who initially reported this behavior was advised to reinstall the VPN app first, however the connectivity issue persisted so a remote session was required to investigate ChatGPT not working when Bitdefender VPN was connected. The Support engineers could not reproduce this behavior and I have also tested ChatGPT with the VPN enabled and I managed to login without no problems whatsoever. I'm guessing this is an isolated issue, thus it will be necessary to contact the Support teams as well.

You can get in touch with our engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes, since we can't really find out what the remote session revealed in the previous case and this way we can also help other members that may encounter this unexpected behavior in the future.

Regards,

Alex

TonyD007

Unfortunately, I too have the same issue. I'm on a MacBook Pro, (2020, with the older Intel Core i5 processor), and I too have the same issues the original post was describing. When I turn off the VPN, it works just fine.

What's a good way to fix this? We cant be the only ones with this issue.

Alexandru_BD

Hello @TonyD007,

Have you tried to add ChatGPT to Split-Tunneling? Just a thought: check the status of the Ad blocker and Anti-tracker in the VPN app. If both features are enabled, turn them off and test ChatGPT again. If they are already disabled and Split-Tunneling doesn't help, reach out to the Support teams for detailed troubleshooting.

Let us know what worked for you.

Regards,

Alex