ChatGPT block Bitdefender VPN - how to solve this ?

hod
hod
in VPN

ChatGPT block Bitdefender VPN - how to solve this ? 

Comments

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 ✭✭✭✭✭

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • Flexx
    Flexx Defender of the month mod

    ChatGPT works fine with btdefender vpn installed. I have been using it for quite sometime now without any issue.

    Can you share the screenshot of what error do you get while surfing ChatGPT on web browser while running bitdefender vpn.

    Regards

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • hod
    hod

    Yes , attached

    When I toggle off the VPN , everything work fine..

  • Flexx
    Flexx Defender of the month mod

    Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

    Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

    Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

    Share the logs & your query with bitdefender support team by dropping them an email at [email protected]

    If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • hod
    hod

    Will do . Big Thanks

  • Alexandru_BD
    Alexandru_BD admin
    edited July 10

    Hello,

    Besides that, you could also try the steps provided in the article below and see if they make any difference. I confirm your ticket was successfully created and sent to our technical teams. They will get back to you shortly.

    Regards

  • hod
    hod

    But the problem is I want to be protected with Bitdefender VPN and with this option I lose my protection....


  • Flexx
    Flexx Defender of the month mod

    That is not the case, even if you use split tunneling you will be secured by bitdefender antimalware engine and malicious/phishing website protection via the main bitdefender product.

    Regards

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • I am having the same issue, any developments on how yours resolved? Thank you!

  • Hello @Achy,

    Based on my findings, the user who initially reported this behavior was advised to reinstall the VPN app first, however the connectivity issue persisted so a remote session was required to investigate ChatGPT not working when Bitdefender VPN was connected. The Support engineers could not reproduce this behavior and I have also tested ChatGPT with the VPN enabled and I managed to login without no problems whatsoever. I'm guessing this is an isolated issue, thus it will be necessary to contact the Support teams as well.

    You can get in touch with our engineers by choosing one of the contact channels available here:

    https://www.bitdefender.com/consumer/support/help/

    Choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes, since we can't really find out what the remote session revealed in the previous case and this way we can also help other members that may encounter this unexpected behavior in the future.

    Regards,

    Alex