-
Ignore patches for entire product
Hello, I like the ignore patch feature, it is useful if we've experienced a troublesome version. However, I would like to exclude an entire product / series of patches, instead of havign to manually ignore each patch when it appears in the list. This would be useful if we want to keep using BitDefender Gravityzone patch…
-
Any recommendations on setting-up VPN before connecting to the internet?
I'm new to VPNs, and I noticed that by using the Bitdefender app you need to login and/or download Bitdefender which temporarily exposed your IP address. What are the best ways to configure your VPN before connecting to the internet (i.e. temporarily using Windows firewall settings with Bitdefender credentials/servers)…
-
Where have the "screen time" functionality gone?
I no longer see the functionality for "screen time" within parental control. It seem to have been replaced by something called "daily internet time", which is not really the same thing. The new internet time functionality seem to just cut my children's internet connections without telling them it has done so. No prompts or…
-
2025 Release
Hi, Is there already a date when Bitdefender 2025 will be released? Greetings
-
Bitdefender won't load
Have a calm good day. Bitdefender stopped loading for me. I have to start it only from the icon. According to the instructions, which is listed (error code -1002, Failed to resolve server) I did everything necessary. The update went well, but the Bitdefender icon still does not appear after starting, as well as Windows…
-
Why is it not possible to contact Bitdefender?
I have just renewed my Bitdefender and It is now due to expire in October 2025. However, after I had renewed it they sent me an email telling me that they were going to take a payment of more than twice the amount I had just paid in August 2025, two months before my next renewal is due. I realise that they like people to…
-
Continious msedge.exe errors
Hi ! whenever i open ms edge , bit def. starts giving such notifications, if i open the edge once bit generates 3 errors.plz check this short video to get a detailed view of the problem : https://youtu.be/xzn9Eo3yFrI
-
Virtual Locations
The user guide describes the use of "Virtual Locations" (and includes a screen shot) to connect via a selected geography - in fact it refers to 47 virtual locations. I have just purchase VPN Premium and there is no option marked "Virtual Locations", just Locations - which offers rather more than 47. Has "Locations"…
-
Access to https://www.googleadservices.com/
Hello, I recently switched from Norton 360 to BitDefender, and I am getting used to how this Anti-Virus and VPN works. One issue I can't seem to resolve is getting my VPN to allow access to "https://www.googleadservices.com/" For some reason, when I use Google Chrome and search for something, the first 2-3 sponsored…
-
Two-factor authentication
Good day, I have created a new account so that I can describe my problem here in the expert community. I just reset my mobile phone and now I no longer have access to the installed 2-factor authentication. Unfortunately, this happened when i reset my mobile phone that have authenticator apps. Now i want to access my…
-
Bitdefender's update interval is set to hours
The update interval of Bitdefender has been set to 8 hours since one of the product's updates a few months ago. I have multiple times turned it back to every hour and it keeps reverting to "8 hours". This setting is set without any usage Profiles being active at the time. Is this a bug or is the new default update check…
-
Bitdefender Total Security - Latest Version/Build Number?
I'm presently running Build Number 27.0.42.210, last updated 21/10/2024 Current subscription expires in 10 days' time. Vendor Amazon offers 'Bitdefender Total Security 2024'. Is this appropriate for the next 12 months, or should I be looking for 2025 Version?
-
how do I contact Bitdefender direct by email?
-
Parental control cant add profile date of birth earlier than today's date in 2008
I have tried over and over to create a profile in Parental Control for one of my children, but Bitdefender doesn't allow you to use a date of birth prior to todays date in 2008. Is this a bug that Bitdefender isn't aware of or do they only allow parental monitoring of children under 16?
-
Bitdefender Password Manager - best way to share my account with wife/son?
Hi. I have a Bitdefender Password Manager account. I would like to give my wife and son access to my account - just in case. What is the best way to give them access? Do you simply give them (on paper) Bitdefender password, Master Password and email password for them to gain access to the Two Factor Authentication code?…
-
Bitdefender security went down during an update , does it affect my vpn's connection too ?
i clicked on update icon of bitdefender which started updating , meanwhile the bitdefender icon became vanished & the windows started asking me to switch on my antivirus, i was doing online work at that time , it is a great risk to go online without windows security. 1. does bitdefender and it's firewall provides the same…
-
Vpn error 196 TunnelDcnBlockedAuth
This error was reported in january but it is still ruing my day, i can not connect to the internet, this should be permanently fixed. reinstallation did not work.
-
Bitdefender needs a way to terminate a scan
I have two disks that are normally connected to my system. I removed them temporarily while diagnosing a software problem.When I reconnected them after a restart, Bitdefender started scanning them. That scanning that is not needed because the disks had been under BD's care continually since BD was installed. That scanning…
-
Not allowing shutdown just restarts
Running Windows 10 and installed bitdefender a few months ago. When I try to power of my PC it just restarts instead. This happened in the past and I had to reinstall. Why has this happened again after running for several months fine?
-
Megaphonic.fm?
I've noticed that megaphonic.fm has been blocked numerous times on both my Mac and iPhone. As far as I can tell, this is just a podcast studio; am I missing something?
-
Trojan.GenericKD.74222656
Hello, I have read several threads that addressed Bitdefender blocking suspicious connection Trojan.GenericKD.74222656 , and going on to say that Bitdefender was aware of this false positive and would fix it so that it would no longer be flagged. That was in 2022. Twice in the past hour I have opened Chrome and received a…
-
False positive? Malware named gen:variant.giant.lazy.129
Hello, There is an electric guitar amplifier software called Marcuriall Ampbox. I had this installed in my pc (windows 10) about a month ago, no problems. Yesterday, out of the blue bitdefender deleted the .exe file of this software because it says is infected with the gen:variant.giant.lazy.129 virus/malware. I've…
-
Updates Taking a Very Long Time to Complete
In the last couple of days updates to Total Security 2024 are taking a long time. It's been stuck on 0% for several minutes now. Update took about 15 minutes to finish yesterday. There is nothing wrong with my internet connection and prior to two days ago updates were fast.
-
List of BUGs to fix in the Home versions.
Hi, Below is the list of bugs that I think Bitdefender should work on as a priority before thinking about any new implementations. Obviously this has the sole aim of suggesting improvements that serve to make both the free version and the paid version increasingly competitive compared to the competition. I believe in the…
-
BD Central Web Protection Warning
BD Central says one of my Android phones BD app web protection is turned off. On the phone, BD shows web protection is on. I've turned web protection off and on but BD Central still shows it's off I followed the steps in this article for a Samsung device, but it did not resolve the issue -…
-
Will bitdefender protect windows 10 when its no longer updated by microsoft?
-
ADSPower Browser flagged as trojan ?!
Hello there, today I started using my pc normally, I used ADSPower for a couple of months and never had issue nor detections, today, without even opening it Bitdefender notified me with "we are cleaning an infected resource" I click on it and then, boom ADSPowser, is possible that an antidetection browser, under a…
-
Why is BF returning a Critical Update Notice. Resolved
Greetings and salutations, I am running Windows 11. My machine is not able to update to Version 24H2 of the Windows Update due to hardware non-compatibility. Is there a way to get BF from generating this message under the Vulnerability scan? Thank you all Problem resolved: Had to run Microsoft Compatibility checker for…
-
VPN and SEQUOIA
Hello, No more access to my outlook since my upgrade to SEQUOIA. Apple support adviced me to delete my VPN. I did it and it works but…I have no more a VPN. Many thanks for your help. DUBERRY
-
Chrome blocked more than Edge
Hello, I have found lots of posts about Bitdefender's blocking of suspicious connections, and think that I understand the hows and whys of it. What I haven't found is anything that addresses the blocking of Chrome over against Edge. I find that Chrome pages are blocked often on my laptop for suspicious content. Edge is…