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The Bitdefender Expert Community

Join the Bitdefender Expert Community to find answers, exchange ideas and connect with other cybersec savvy people!

My work turned into a nightmare (Autoit).
Hello, I've been using AutoIt for over 10 years and created all my scripts line by line. Never had a single issue with it — until I installed Bitdefender. Two months ago, Bitdefender suddenly started going crazy with my AutoIt scripts. The weird part is that it doesn't always react immediately. I can run a scrip t 3 or 4…
No response on support tickets? How long is the average waiting time?
Hi everyone, During the early hours of yesterday morning, a large amount of money was deducted from my account, apparently it was Bitdefender's Premium VPN auto renewal service. I am truly disappointed as I received no reminder emails of the planned renewal beforehand. My current premium VPN is also still active until next…
SecurePass app fehler Internetverbindung
Nach Eingabe Passwort flackert der Bildschirm ständig und kurzzeitig kann man erkennen, dass die app offenbar eine Internetverbindung aufbauen will, was aber nicht funktioniert. Nach einiger zeit kommt die Meldung check your device internet connection… Die Internetverbindung ist super, app gelöscht, neu installiert, Handy…
Securepass Connection issued detected error message
I am now having an issue where my SecurePass on my iPhone, IOS 26.5, keeps giving me a "Connection issues detected" error message. Askes for me to check my internet connection and try again. My Internet is working as I can access the Internet on other Apps. I have tried restarting my iPhone as well as deleting and…
UNDELIVERED MAILS
For the past 2 days my mails are immediately undelivered with the following message: le 16/06/2026 15:29 521 5.7.1 Client host rejected by spamhaus for spamming issues; please refer to Listed by XBL, see https://check.spamhaus.org/query/ip/77.141.38.3 for further information
Bitdefender Central 2FA issue
Hi everyone, Since around the same time as the forum login issue I'm having a 2FA issue with central. Central no longer remembers the cookie for the trusted device. I select the "remember this device" and it does add the device in central to the trusted devices but keeps forgetting every time I log out and then back in. It…
Bitdefender Anti-tracker blocking whatsapp web from loading
Just tested everything and this is blocking whatsapp web from loading under Win 10, Firefox 152.0.1 64 bits. What worries me is they actually track everything… chrome works fine. Bitdefender Premium Security Windows 10 64 bits Firefox 152.0.1 64 bits
BD VPN capabilities - secure core?
Hi All….and thanks for your time and knowledge/expertise in pondering my question. The question is a simple one. BD seems to be pushing its VPN service hard at the moment and there seems much in it which attracts….but does BD VPN afford secure-core capability? Thanks. Dave
My website blocked
My website aikfnydrivingschool.ca is blocked. I need to unblock it.
How to turn off 'Login to Vault' popup in Bitdefender SafePay?
I do not use password manager or secure pass, and do not want to. Now I am getting a "login to your vault" popup when I use safepay on some websites. Secure pass is not installed as an extension, and password manager is turned off in the bitdefender control panel. Very annoying How do I stop this popup (which obscures the…
Help with VPN
Hi everyone I'm new to Bitdefender and am very excited to have joined. I've installed the Ultimate Security Family product on 4 devices (desktop, 2 mobiles and 1 tablet) and all 4 devices show as protected on the dashboard. The dashboard shows VPN as installed on desktop, but "not installed" on the mobile phones, however…
Bitdefender SecurePass Recovery Key problem
My SecurePass this evening ask to enter with main password (not with Pin as usual). I forget it and try to get a new one, but "Bitdefender SecurePass Recovery Key" is not being recognized. What can I do?
Why does secure pass automatically fill in my email address in a newsletter subscription box?
Why does secure pass automatically fill in my email address in a newsletter subscription box? When navigating thomann.com, secure pass automatically fills in my email address on each page in a newsletter subscription box. This is extremely annoying because this subscription box is at the bottom of the page. Therefore I'm…
Mobile security while traveling
Hello, all. We have a Bitdefender Total Security family plan. On our cell phones we have installed Bitdefender and we have activated the anti-theft provisions. When we travel, family members each bring our cell phones and we have some questions in case one phone is stolen: The phones are running Android 15 and 16. Based on…
SecurePass looses Auto Fill
I've just migrated from BD password manager to SecurePass. I notice that from time to time SecurePass looses the ability to autofull website logons with the the appropriate login name/password. When I check SecurePass is still set up as the default password manager and the option to allow Google to auto fill is switched…
One too many accounts/subscriptions
So i am getting double charged for my Bitdefender and i need to bring it down to only one plan that covers it all. My father has seen that I am getting charged from my bank that it is too much. So i was wondering if anyone can help me out here.😉
Wowhead Client being ID'd as malware
After an update, Wowhead Client is being flagged as malware by Bitdefender (and Kaspersky) and removed to quarantine. Is this a false positive? More info: "Feature:Advanced Threat DefenseBitdefender detected potentially malicious behavior and blocked all applications involved. Detection ID: SuspiciousBehavior…
SAFEPAY Bookmarks disappear
seems like after a windows 11 update all my bookmarks in SafePay are gone. is there a way to backup my safepay bookmarks then import so export /import safeplay bookmarks.
Bitdefender seeing World of Warcraft executables as malicious [Fixed]
Bitdefender seeing World of Warcraft executables as malicious Wow updated today but this is way out of the ordinary.
We need VPN install OPTION!
As one searches the BitDefender community forum one finds countless more posts about frustration with the BitDefender VPN than posts of praise. Most users are just frustrated it has been shoved down their throats so to speak, and struggle to uninstall it. See here for some examples:…
Devices Android Security
Recently I have been victim of device infiltrate with advanced systems and saw a very long hash Bluetooth device connected to my pad. Later shadow process were found and now mobile is no longer allowed to run antivirus or any other company antivirus, can't update as well. What end to end zero trust solution forward will…
Insights from Bitdefender - What does it take to secure today’s Content Creators?
In today’s digital landscape, content creators and influencers are more vulnerable than ever to cyber threats that can jeopardize years of hard work, reputation, and income. Recognizing this challenge, Bitdefender recently unveiled Security for Creators — the industry’s first cybersecurity solution tailored specifically…
Bitdefender Central doesn't recognize recent renewal of Family Plan
I just purchased a family renewal of Bitdefender. Why doesn't it show up on the desktop app??
Will new features be added in Bitdefender to enhance sensitive files' security?
I trust Bitdefender to protect me. And I want it to include new features to further enhance security against malware modification. Will there be a future update with new features for Bitdefender products? Thank you, and I await your response. Thank you for developing Bitdefender.
May I suggest a very important feature that I hope you'll add to the Total Security product?
Dear Bitdefender Product Team, I am a long-time user of your security suite, and I would like to propose a critical feature enhancement to further strengthen Bitdefender's defense against sophisticated Ransomware and targeted attacks. Feature Proposal: Manual Anti-Tampering File Guard While Bitdefender offers excellent…
Regarding windows 10
My laptop is unable to load windows 11 (I have 10)...I will not be able to buy a new one until next year. Am I safe from viruses?
Upgrade from "Total Security Individual" to "Ultimate Security Family" the best way and advantages
Hi community, i spent some years now with the Total Security license for myself, and separate license for my parents with respectively around 5 devices each attached. Years passed, now, considering they're getting older, they often need help with their IT and moreover with security topics. In this context i'm exploring the…
Bitdefender blocked expressvpn-service.exe connecting to unknown domain (3ik9bjnm.com)
Hello everyone, I am experiencing a persistent issue where Bitdefender's Online Threat Prevention is flagging and blocking a suspicious connection attempt originating from my ExpressVPN application. The Issue:Whenever I actively connect to a VPN server, Bitdefender intercepts a connection. If the VPN is disconnected/idle,…
BitDefender did not block a phishing domain
Yesterday I was approached via WhatsApp, all looked legit but it was not, BitDefender, running on all devices did not block or alert on this domain. I hope with this message I can help others that BitDefender can add this domain to the block/scam list. [*url removed by @Flexx *]
False Positives following Data Drive Restore
On restoring my data drive BitDefender has become over selective with numerous false positives every day. I code in a number of languages but not for commercial use. One example was a suite of programs (18 & 20 support files) where I use a CSV file for the setup and operation items by my scripts. I decided to upgrade one…

My work turned into a nightmare (Autoit).
Hello, I've been using AutoIt for over 10 years and created all my scripts line by line. Never had a single issue with it — until I installed Bitdefender. Two months ago, Bitdefender suddenly started going crazy with my AutoIt scripts. The weird part is that it doesn't always react immediately. I can run a scrip t 3 or 4…
No response on support tickets? How long is the average waiting time?
Hi everyone, During the early hours of yesterday morning, a large amount of money was deducted from my account, apparently it was Bitdefender's Premium VPN auto renewal service. I am truly disappointed as I received no reminder emails of the planned renewal beforehand. My current premium VPN is also still active until next…
SecurePass app fehler Internetverbindung
Nach Eingabe Passwort flackert der Bildschirm ständig und kurzzeitig kann man erkennen, dass die app offenbar eine Internetverbindung aufbauen will, was aber nicht funktioniert. Nach einiger zeit kommt die Meldung check your device internet connection… Die Internetverbindung ist super, app gelöscht, neu installiert, Handy…
Securepass Connection issued detected error message
I am now having an issue where my SecurePass on my iPhone, IOS 26.5, keeps giving me a "Connection issues detected" error message. Askes for me to check my internet connection and try again. My Internet is working as I can access the Internet on other Apps. I have tried restarting my iPhone as well as deleting and…
UNDELIVERED MAILS
For the past 2 days my mails are immediately undelivered with the following message: le 16/06/2026 15:29 521 5.7.1 Client host rejected by spamhaus for spamming issues; please refer to Listed by XBL, see https://check.spamhaus.org/query/ip/77.141.38.3 for further information
Bitdefender Central 2FA issue
Hi everyone, Since around the same time as the forum login issue I'm having a 2FA issue with central. Central no longer remembers the cookie for the trusted device. I select the "remember this device" and it does add the device in central to the trusted devices but keeps forgetting every time I log out and then back in. It…
Bitdefender Anti-tracker blocking whatsapp web from loading
Just tested everything and this is blocking whatsapp web from loading under Win 10, Firefox 152.0.1 64 bits. What worries me is they actually track everything… chrome works fine. Bitdefender Premium Security Windows 10 64 bits Firefox 152.0.1 64 bits
BD VPN capabilities - secure core?
Hi All….and thanks for your time and knowledge/expertise in pondering my question. The question is a simple one. BD seems to be pushing its VPN service hard at the moment and there seems much in it which attracts….but does BD VPN afford secure-core capability? Thanks. Dave
My website blocked
My website aikfnydrivingschool.ca is blocked. I need to unblock it.
How to turn off 'Login to Vault' popup in Bitdefender SafePay?
I do not use password manager or secure pass, and do not want to. Now I am getting a "login to your vault" popup when I use safepay on some websites. Secure pass is not installed as an extension, and password manager is turned off in the bitdefender control panel. Very annoying How do I stop this popup (which obscures the…
Help with VPN
Hi everyone I'm new to Bitdefender and am very excited to have joined. I've installed the Ultimate Security Family product on 4 devices (desktop, 2 mobiles and 1 tablet) and all 4 devices show as protected on the dashboard. The dashboard shows VPN as installed on desktop, but "not installed" on the mobile phones, however…
Bitdefender SecurePass Recovery Key problem
My SecurePass this evening ask to enter with main password (not with Pin as usual). I forget it and try to get a new one, but "Bitdefender SecurePass Recovery Key" is not being recognized. What can I do?
Why does secure pass automatically fill in my email address in a newsletter subscription box?
Why does secure pass automatically fill in my email address in a newsletter subscription box? When navigating thomann.com, secure pass automatically fills in my email address on each page in a newsletter subscription box. This is extremely annoying because this subscription box is at the bottom of the page. Therefore I'm…
Mobile security while traveling
Hello, all. We have a Bitdefender Total Security family plan. On our cell phones we have installed Bitdefender and we have activated the anti-theft provisions. When we travel, family members each bring our cell phones and we have some questions in case one phone is stolen: The phones are running Android 15 and 16. Based on…
SecurePass looses Auto Fill
I've just migrated from BD password manager to SecurePass. I notice that from time to time SecurePass looses the ability to autofull website logons with the the appropriate login name/password. When I check SecurePass is still set up as the default password manager and the option to allow Google to auto fill is switched…
One too many accounts/subscriptions
So i am getting double charged for my Bitdefender and i need to bring it down to only one plan that covers it all. My father has seen that I am getting charged from my bank that it is too much. So i was wondering if anyone can help me out here.😉
Wowhead Client being ID'd as malware
After an update, Wowhead Client is being flagged as malware by Bitdefender (and Kaspersky) and removed to quarantine. Is this a false positive? More info: "Feature:Advanced Threat DefenseBitdefender detected potentially malicious behavior and blocked all applications involved. Detection ID: SuspiciousBehavior…
SAFEPAY Bookmarks disappear
seems like after a windows 11 update all my bookmarks in SafePay are gone. is there a way to backup my safepay bookmarks then import so export /import safeplay bookmarks.
Bitdefender seeing World of Warcraft executables as malicious [Fixed]
Bitdefender seeing World of Warcraft executables as malicious Wow updated today but this is way out of the ordinary.
We need VPN install OPTION!
As one searches the BitDefender community forum one finds countless more posts about frustration with the BitDefender VPN than posts of praise. Most users are just frustrated it has been shoved down their throats so to speak, and struggle to uninstall it. See here for some examples:…
Devices Android Security
Recently I have been victim of device infiltrate with advanced systems and saw a very long hash Bluetooth device connected to my pad. Later shadow process were found and now mobile is no longer allowed to run antivirus or any other company antivirus, can't update as well. What end to end zero trust solution forward will…
Insights from Bitdefender - What does it take to secure today’s Content Creators?
In today’s digital landscape, content creators and influencers are more vulnerable than ever to cyber threats that can jeopardize years of hard work, reputation, and income. Recognizing this challenge, Bitdefender recently unveiled Security for Creators — the industry’s first cybersecurity solution tailored specifically…
Bitdefender Central doesn't recognize recent renewal of Family Plan
I just purchased a family renewal of Bitdefender. Why doesn't it show up on the desktop app??
Will new features be added in Bitdefender to enhance sensitive files' security?
I trust Bitdefender to protect me. And I want it to include new features to further enhance security against malware modification. Will there be a future update with new features for Bitdefender products? Thank you, and I await your response. Thank you for developing Bitdefender.
May I suggest a very important feature that I hope you'll add to the Total Security product?
Dear Bitdefender Product Team, I am a long-time user of your security suite, and I would like to propose a critical feature enhancement to further strengthen Bitdefender's defense against sophisticated Ransomware and targeted attacks. Feature Proposal: Manual Anti-Tampering File Guard While Bitdefender offers excellent…
Regarding windows 10
My laptop is unable to load windows 11 (I have 10)...I will not be able to buy a new one until next year. Am I safe from viruses?
Upgrade from "Total Security Individual" to "Ultimate Security Family" the best way and advantages
Hi community, i spent some years now with the Total Security license for myself, and separate license for my parents with respectively around 5 devices each attached. Years passed, now, considering they're getting older, they often need help with their IT and moreover with security topics. In this context i'm exploring the…
Bitdefender blocked expressvpn-service.exe connecting to unknown domain (3ik9bjnm.com)
Hello everyone, I am experiencing a persistent issue where Bitdefender's Online Threat Prevention is flagging and blocking a suspicious connection attempt originating from my ExpressVPN application. The Issue:Whenever I actively connect to a VPN server, Bitdefender intercepts a connection. If the VPN is disconnected/idle,…
BitDefender did not block a phishing domain
Yesterday I was approached via WhatsApp, all looked legit but it was not, BitDefender, running on all devices did not block or alert on this domain. I hope with this message I can help others that BitDefender can add this domain to the block/scam list. [*url removed by @Flexx *]
False Positives following Data Drive Restore
On restoring my data drive BitDefender has become over selective with numerous false positives every day. I code in a number of languages but not for commercial use. One example was a suite of programs (18 & 20 support files) where I use a CSV file for the setup and operation items by my scripts. I decided to upgrade one…