I have an infection in Outlook. How to delete infected emails?

BTayler

Love Bitdefender. Been using it for a very, very long time, and recommend it all the time.

It's done its job, as until two days ago I never had an infection. Now I'm being told I have an infected email, but I have no idea how to remove it.

Here is a screenshot:

It obviously tells me where it is, but not how to delete it, as it seems to be in the Outlook pst file. I can't delete that whole file...

How do I go about deleting the file with the infection?

Thank you for your help.

Baron

Alexandru_BD

Hello,

Bitdefender will not delete infected emails because there is a risk you could lose the entire .pst file. Outlook .pst is a massive database file that contains all your emails and their attachments. Bitdefender has to extract that infected email and attachment and put the database file back together without damaging it. This action is not technically possible and most security solutions abort any attempt as it may irreparably corrupt the .pst file.

If the .pst file were simply deleted the result would be the loss of all emails going back years and years. Under normal circumstances, Bitdefender would simply move an infected file that cannot be disinfected to quarantine. But that would quarantine the entire email archive which is not ideal and the end result is the same – all emails would be missing. Head to this article to find out how to safely remove threats detected in e-mail attachments:

https://www.bitdefender.com/consumer/support/answer/2140/

I hope this helps