The Bitdefender Expert Community

Love Bitdefender. Been using it for a very, very long time, and recommend it all the time. It's done its job, as until two days ago I never had an infection. Now I'm being told I have an infected email, but I have no idea how to remove it. Here is a screenshot: It obviously tells me where it is, but not how to delete it,…

Hello everyone, I would like to ask the Bitdefender community if there is any news regarding the release of the new Bitdefender interface. Has anyone seen a preview or any screenshots showing what the new interface will look like? I would be very interested in seeing the new design and learning about the improvements that…

Suddenly yesterday my Outlook Client stopped downloading Emails from Spectrum No apparent issue and no errors of any kind. just doesn't download available emails. Thanks

I need to turn off autofill for Salesforce because when I edit a record SecurePass will overwrite my email over the contact's email. Chrome is browser on Windows 11. The old password manager let you disable autofill on specific pages or even full websites. I cannot find that feature on SecurePass. When will this be added,…

Hi, I would like to see a dedicated Windows desktop-app for SecurePass. And which way ever - dark/automatic mode. The online/browser extension stays in light mode even with extensions like 'dark reader'. Thanks & KR

Hi, for convenience-purposes I would like to set the windows-app theme (light/dark) to automatic. This is already possible for VPN since longer time. Thanks&KR

Hi everyone, I'm trying to troubleshoot an issue with my Windows PC and was wondering if Bitdefender could be involved. My network printer is detected correctly, but print jobs occasionally remain in the queue or fail without a clear error message. The printer itself appears to be online, and other devices on the same…

Does system scans the scanned files if those are not changed or modified?

This is on both Windows 10 and Windows 11. It is beyond annoying. I wish antivirus software would actually TEST with email clients and do that test on a slow network. Like 1 in 20+ times your firewall lets BetterBird through. On Linux machines, sans bitdefender, I have no problems getting email. This is massively…

I use Bitdefender Safepay for connecting to Tesco Shopping. But when I try to connect I get a message saying the browser has failed some security checks. Safepay works with all the other online shopping sites I use. Can anyone suggest a solution? Thank you.

Dumb question can someone please tell me how get a screen shot on a Bitdefender notification notice I have tried right click, no screen shot option shows and tried central shift S . i can not seem to figure this out. On right click I only see the word copy. thanks

Can anyone tell if this is safe - RdrServicesUpdater2_x86.exe Asking as I received a request to update Acrobat Reader yesterday and I see this morning that Bitdefender fire wall granted access to the above mentioned site. I checked with copilot and it said that it could contain malware, Also checked on the web and see…

I have noticed lately that when my VPN connects, my service provider Wifi stays showing on top, and VPN either 1 or 2 shows below. I used to get the little computer screen icon showing on the top, and the Wifi provider below it. VPN seems to work fine, I have Premium VPN. Can someone tell why this changed? Is there a…

Hi, I have noticed that there are 2 separate subscriptions in my Bitdefender Central. The renewal dates are different but the packs are the same? I wanted to talk with Bitdefender but there are no direct contact numbers. Could someone please help?

I would just like to inquire as to why I was "converted" to a Family Plan with "5 Users and 25 Devices!"? I do not need 5 users and 25 devices, At maximum I have 9 devices and only 1 user so my old plan 1 user and 10 devices plan was absolutely perfect for my needs.

My computer was infected with ransomware that rebooted Windows into Safe Mode before starting the encryption process. Because Bitdefender was not running in Safe Mode, it was unable to detect or block the attack. I believe support for Safe Mode protection would significantly improve resilience against this type of…

We would be pleased to get a option to sort in the patch management for fields like installed/pending and missed/installation error. To scroll down hundreds of finished updates to find out news or errors waste a lot of time. Thanks for reading. 😉 (GravityZone Business Security)

Hello. Installed what I thought was the latest version of Bitdefender for MacOS and got the following item (see attached picture). Bears no relation to the Bitdefender items on their website and version numbers don't match the latest version numbers. Also you can't install the VPN from this hopeless app.

Does a Bitdefender Premium Security exist without a VPN ? When I activate the VPN in normal web session or Safepay session, i am unable to access 80 - 90% of websites or a lot of my appilcations don't work because the VPN blocks the access to their website editor (licence control , cloud interface, bank and financial ,etc…)

Hello, I would like to know how to extend my subscription. I have been trying everything but I only found the option to activate with a code. Thanks a lot António

Hello people I use IOS device I pay Mobile Protection I see the payment as ok but the app say still free programs and I cannot use the protection for mobile program I pick program per year I make disconnect account and log in again I use restore the payment but still nothing

I reinstalled Dropbox after it stopped working on Windows 11 LTSC and as part of the reinstall I moved the local Dropbox folder to G:\DropBox. Now I am getting the following message from BitDefender: "The file G:\Dropbox\.dropbox.cache\new_files\815a07d28ec8309b9fc9e332ada55869 is infected with Trojan.GenericKD.79646462…

Securepass autofill suddenly stop working today on my windows chrome browser, it was still working fine yesterday. I switched back to old bitdefender password manager, and the autofill works fine. Appreciate any help, thanks

I just renewed my subscription, but I don't have my activation code to add Bitdefender to a cellphone.

I paid $99.99 on July 21st for an annual family plan on Bitdefender SecurePass. Today I received notice that I was charge $5.99 for 1 month subscription. I was on a monthly payment plan but decide to do the annual family plan. I am being charged twice for the same product. Not sure what I have right now, please help.…

Currently, Bitdefender VPN allows users to set up Auto-connect - automatically connecting to the VPN when visiting specific websites or categories. However, once the user navigates away from the site or closes the tab, the VPN remains connected until it is manually turned off. Suggested Feature: Add an Auto-disconnect…

Saebbe molto utile aggiungere un nuovo campo nel plugin antispam (uso outlook), in grado di poter identificare come spam anche le mail che arrivano con in oggetto sempre lo stesso ad esempio " I RECORDED YOU" ma come mittente utilizzano la mia casella di posta. In questo caso non posso identificarlr come sapam perche…

This image shows a four-hour delay in updates, which is dangerous because threats refresh every few seconds. Is this accurate? I'm concerned about security; does this represent a weakness in the most important thing, which is updates? What do you advise me to do? Stay away from it. I would appreciate a response if you…

Hello, My Family Pack expired on 31/7 and I received a question to renew to the new Ultimate Security Family Plan 25 devices 1 year at 189,99€. But I could obtain via licentie2go the same pack for 79,95€ and I have an activation code. My old licence is erased and I received an credit note. My card defined on the…

I am getting the above screen. No scans have picked it up. What is it?