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SafePay locks my screen
SafePay has locked my screen with its swirled water pic. I've read 1 post from 2023 that has no answer other than it was referred to some dept. I've tried: Task Manager was unable to end SafePay program from running. Rebooting. Pressing the ESC key. Nothing. I've had other minor issues with SafePay I'm NOT impressed with…
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Accounts/Passwords go missing - SecurePass
When new passwords are added, they can be seen in the vault in multiple devices, but a day later they are gone. Do other people see this? Does anyone know what's going on?
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Two-factor authentication not possible
Good day I have created a new account so that I can describe my problem here in the expert community and also download a test version so that my newly formatted notebook is protected. I lost my mobile phone and now I no longer have access to the installed 2-factor authentication. Unfortunately, this happened when I…
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is MSIZilla.224001 a Virus or malware?
On my main computer, I have just installed Microsoft 'Visual Studio Insiders' software for creating my own programs.. I also have Bitdefender installed on that computer. I have written a new program and was trying to test the exe version. Bitdefender stopped me seeing may own program stating: my .exe program has been…
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Using Web Protection And VPN On iOS
I had central and mobile BD downloaded on my iOS Iphone . I kept losing web protection even though I disconnected BD VPN and my Express VPN. I deleted BD central from my phone and kept BD mobile and it seems to be working now without turning web protection off. But can I use both at a time? For example when in an airport…
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Bitdefender's url checks
bitdefender's url checker website does not show the proper results as shown. it's a genuine '' daraz '' website : the same page was opened in brave with it's all default filters on. The bit defender should provide results about the latest techs, as A.I. says that it's a quite normal practice of websites: In summary, the…
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Reset security pass
Hi, How do I contact support? I need my security pass reset because I no longer have the master password nor recovery code. Thank you in advance.
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Bitdefender vpn's location spoofing
The vpn should contain '' location spoofing '' ability to stop java revealing the real location. Tests were performed on https://www.browserscan.net/ its hiding the ip but revealing the real time & location which is a major draw back in security & privacy.. Double-hop vpn feature was used to perform this test.
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Installing latest Intel B580 drivers and Bitdefender stops the update process in its tracks.
Installing latest Intel B580 drivers and Bitdefender stops the update process in its tracks, the error that I received is: Malicious command line detected Feature:AntivirusThe app C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe was passed a malicious command line and has been blocked. Your device is now safe.…
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THIS IS DRIVING ME NUTS, i have 2 macs i use together
i have 2 macs i use together and both are added to my devices. i am within my device limit but my ongoing issue is everytime i restart both macs one or both has to be re signed into Bitdefender. My new problem is now when i authorise on one mac then the other the first logs out. doesn't matter which way round but right now…
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New Phishing Scam Posing as Aruba[dot]it
Just had a new phishing scam posing as aruba[dot]it. The email at first seems harmless at first, but the email shows many red flags. in the email it says "Dear Customer Hello, we inform you that the domain that resulted from this post account will expire on 10/26/2025 . Dеѕіdеrіаmо rіsоrdаrе сhе, quаlоrа іl dоmіnіо nоn…
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How to view my original purchase information--amount, plan description, etc.
I've been getting notifications that I need to renew the subscription. I think it's been only a few months since I subscribed, but I've misplaced the invoice. How can I get that information? Thanks for your help, Cellist
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Is my computer compromised, if I opened a spam email attachment ?
I was "hacked" via an email attachment (invitation) that I opened and provided my outlook password. My contact list was sent the same invitation attachment. I had difficulty getting into my Microsoft Outlook Account Profile, but finally accessed and changed the Account and Email password. I use the computer for several…
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How to generate install link WITHOUT the VPN client on Mac?
Hello, I am using the Family License, and if I generate a link to share for installation, the link downloads a .PKG file that installs both Antivirus for Mac as well as the VPN Client. That is very confusing to the person installing, and I need to be able to generate and share a link for Antivirus for Mac only, no VPN!…
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Feedback from a Long-time User — Hope Bitdefender Expands Its Protection Scope
Hi Bitdefender Team, I’ve been a Bitdefender user since 2023, and I truly appreciate the quality of your products. Bitdefender has done an excellent job at blocking viruses and malware without slowing down my computer, even during gaming or daily use. The reason I’m writing this post, even though I don’t plan to renew my…
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Protecting another device
I copied the link to protect another device (for my son) but when he download and set it up it is still showing the free version despite my subscription is a premium? even when it asks him to create an account it is still free version. Please advise
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Bitdefender Free is becoming widely used and well-regarded.
From the various recent reviews I'm seeing on the Play Store, the free version of Bitdefender is gaining increasing popularity and excellent reviews. I'd say it's currently one of the best free AV apps for Android.
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Having problem with outlook can’t connect over Bitdefender VPN
I'm having problem sending and recieving in oulook. Online support has a section on this and I have followed it correctly but it still won't work. Anyone out there who has this problem or answer to fix would be helpful. ie:Apps can’t connect over Bitdefender VPN 😕
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Upgrading to higher level security.
Good evening, I am currently using Bitdefender Total Security which has a subscription that expires in December 2026. I would like to upgrade from total security to Premium to make use of extra features in particular the unlimited vpn. Is it possible to simply upgrade my current package to premium or would I need to wait…
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Windows 10 October 18 KB5066791 & 5068164 Security Updates Causing “False Negatives”?
Microsoft offered me the option to extend Windows 10 support for an additional year, which I took without hesitation. It was free after all. After accepting the offer, I went about updating my system with the two available security updates. I believe I was advised to run Microsoft Defender alongside Bitdefender as “two is…
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BD Central app: Removed functions? Missing devices? Safe to still use with Box2?
Reboot? I used to be able to use the Bit Defender Central app to re-boot the Box2. That function appears to have been removed from the app but no info about this in the update info Missing Devices? I can see nowhere near the correct number of devices connected to the Box2 via the Central app? Box2? The Box sub forum…
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Has Anyone imaged their C drive/ PC with Bitdefender running on it?
For security reasons I want to make an image of my C drive. If something happens to the C drive i can just slam the imaged drive into the enclosure and remove the no bootable drive. I do backups regularly of the data. Every time I image, no matter what software i use when i test boot the image it starts to load, then…
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Bitdefender claims my laptop has a virus, now acts like it never existed with no notification.
I am a user of Bitdefender Security through a paid family plan. I created this account due to not having the login info for the account. On Friday, my Bitdefender program repeatedly notified me of a virus it detected, and I think it said it was related to MS teams. I restarted my computer, which took longer than usual, and…
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Email alert about score drop and dashboard not in sync
I received an Email alert overnight about a Ident Protect Score decrease of 35 points that called me to action. But when I clicked on the "Improve my score" link in the email, my dashboard did not reflect any change in score. I refreshed my browser, logged out and back in, score unchanged. Which is true, the email or the…
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What is the future of the Bitdefender box ?
Hello all, what can we expect in the next bitdefender box ?
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Blocked by cloudfare trying to access www.bitdefender.com for customer support
So, that's it. I'm having a lot of problems with the VPN and now I can't even use the support
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Is there a chance to remove Bitdefender and fix logs
Hey, I give it a chance, before formatting my pc. I battled with uninstalling Bitdefender, as I wanted to install it again to fix system crash error. Ended up with many different trials with help of chatgpt, and of course BD support procedures and Uninstall Tool. Without success. Summary from chatgpt (just missing that I…
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which password manager included with "total security" level
just bought "total security" product. Security and VPNstandard are installed. Marketing included a password manager, but I can only find SecurePass for additional $$. How do I install the password manager included with the "total security" level??
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Subscription shows activated but also shows not installed
Hi everyone! my subscription is about to expire in a few days but I purchased a new subscription. The new subscription is different from my current subscription. I did the steps to install and activate it and it says the subscription is activated but in the bitdefender central it also shows "not installed". Can someone…
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What is the Difference between Credit Card Fraud and Identity Theft?
It’s easy to confuse credit card fraud with identity theft, but they’re not the same thing. Let’s take a quick look at how they’re different. Credit Card Fraud vs. Identity Theft Credit card fraud is a potential consequence of identity theft. Here, a thief steals your credit card information and then makes purchases in a…