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Web Protection keeps turning off on Android phones? Here’s what to do
This article guides you on how to prevent Bitdefender Mobile Security’s Web Protection feature from constantly being disabled on some Android phones and tablets. Sometimes, even after manually reactivating Web Protection, it turns itself off shortly afterward. When this happens, Bitdefender Mobile Security for Android…
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Found 200 unresolved items in deep scan - now what?
Hi, The quick scan shows my computer is great. The deep scan includes my backup drives and takes about a week to complete. It found 200 unresolved items the last time I ran it. I am running it again now (about a month since the last time) and it appears that I'll end up with the same number of unresolved items. Does that…
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com.bitdefender.dmg exception
Ok so I've seen the question asking if this is a legitimate exception and i've seend the feedback that the UI shouldnt show this. Im personally glad that it does - I dont believe a tool liek this should hide any exception. My question is... Why is this ok? Would this be a potential place for malware to hide or does…
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Problem with VPN and Web Protection on IOS
When VPN is activated it turns off web protection, if I activate web protection it turns off VPN on my iPhone 13. I cant find any info to fix this?
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Scan one drive
How can I scan just my C: drive for vulnerabilities?
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Disable antivirus for unknown devices?
How do I disable Bitdefender protection on devices within my subscription, if I no longer want to protect them because I no longer know which computers they are?
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Is this normal?
Hi there, first time bitdefender user here, When I try to open Bitdefender from the taskbar it doesnt open but when I go into the search bar it opens from there
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Ultimate or Total Version?
Hello! I have just bought and installed the Ultimate version. However, the interface tells me that the Total version is installed. What is correct? Kind regards Klaus Hausmann
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Secure Pass import from Password Manager into a folder?
After import from Password Manager to Secure Pass, how to I get the passwords out of a folder to the main "level"?
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Firewall blocks communication with ezeep printing service
I am using Total Security build 27.0.46.231. When trying to print using the ezeep cloud printing service, the Firewall is blocking the communication. Disabling Firewall allows the document to be uploaded to the cloud and sent to the printer. I've tried adding exception rules to all of the EXEs in the ezeep app folder, but…
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how to connect multiple email boxes to the email protection feature?
If I manage multiple mailboxes in my domain in Outlook, how do I connect them to the protect e-mail function?
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Subscription renewal with updated payment information
My subscription expired even though I tried twice to have it continued. Now I want to take advantage of your offer of 54.99 to renew for another year. How can I get this done? I tried to get the subscription site to accept my updated credit card data, but do not know if that was successful. Fred_1
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Premium Security with 10 devices
I bought Bitdefender Premium Security that came with Premium VPN and 10 devices. When i tried to set up my second device I was not able to get Premium VPN on the second device, just total security. Does Premium Security only come with Premium VPN for the first device? Do I have to buy Premium VPN separately for each of the…
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How do you get to a "403 Forbidden" web site?
www.metronet.com comes up as "403 Forbidden". Interesting as they are my service provider and I would like to get there to pay my bill.
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Bitdefender Total Security Email Protection
Hello, I have been using Bitdefender Total security for several years now. I never really noticed until I was burnt that the email protection in consumer clients is non-existent. It doesn't stop spam, let alone malicious emails. I have used Endpoint solutions that deeply scanned email, like GravityZone and Symantec…
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SecurePass setup
I tried to upgrade to SecurePass. (At least my failure didn't block my use of the Password Manager, but I didn't succeed either.) I got all the way to after exporting to .csv file but can't find "settings". I followed the instructions: loaded the App, installed the extension, and told it to "Activate". I even shut down…
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Removal of 'nwjs' malware
How can I remove 'nwjs' malware from my PC (Windows 10)? I performed a "System Scan" — 'nwjs' still exists. Thank You, Rich ..
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Continuous Pop Up from McAfee
Good day - I am getting continuous Pop-Ups from a site en.softonic.com supposedly from McAfee. How do I stop or block this? Or how do I set Bitdefender to block this very frustrating incident. In ten years with Bitdefender I have never experienced this issue until now.
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Memory leak when streaming media DLNA/SMB after update Bitdefender
Hello, Ive been using BD since many more than 10 years. Always reliable. But since the last update (12-7-2024) i have issues. I use my computer for streaming media through my network (from the computer to my mediaplayer, Oppo UDP 203). Media consist of .MKV / MP4 files on my hard drive, they are shared through both windows…
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No Wi-Fi Signals Found to Protect
I have repeatedly attempted to activate the Wi-Fi Security Advisor, to select my Home Wi-Fi, and secure it. But BD recognizes NO Wi-Fi signals in spite of the fact that every other device I own, phones, tablets, Amazon Firesticks, etc. ALL immediately identify the several Wi-Fi signals available. How can I resolve this?
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ANYONE KNOW HOW TO TURN OFF THIS DUMB NOTIFICATION
JUST FEW MORE OF THESE MOST ANNOYING POPUP AND I WILL UNINSTALL THE DAMN TOTAL 3YEAR PLAN I JUST PURCHASED..THERE IS NO RESOLUTION FOR THIS ANYWHERE ON THE NET. I MEAN THIS DUMB SOFTWARE DOESNT HAVE AN OPTION TO SWITCH THIS NOTIFICATION OFF...WHY CANT THE BITDEFENDER JUST SILENTLY DO ITS THING IN THE BACKGROUND WHY THE…
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Online Threat Prevention Exceptions
When I add a website to the exceptions list, I expect it to be excepted from the software. I paid for the software to work on my systems, I expect it to work when I want it to and to NOT work when I do not want it to. What other reason is there for an "Exception" list to exist. I am reading that since the website I added…
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Security of SecurePass
So. I've lots of questions regarding the security and privacy of SecurePass which I couldn't answer myself using available documentation. I've read that the data is encrypted. But what data? Just the passwords or metadata as well (which data fields within securepass are encrypted)? Are all these items in turn encrypted…
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Safepay problem
Hello. I have problem with log in to one of my bank accounts using Safepay. Problem occured cirka two month ago - before I used it several years without any problem. In the attachment you can read what page show up on the end of the log in process. After contact with bank technical service they answer me that problem is…
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App Lock won't allow me to lock Bitdefender App itself with Biometrics
The App Lock looks good, but I cannot use it to protect the Bitdefender App itself (it's not listed to select). Therefore if someone were to snatch the phone when it was unlocked, all they would have to do is fire up Bitdefender, go into App Lock and disable it for all of the Apps. Am I missing something or is there a way…
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Pages seem to load without CSS styling
Hi all, recently many times I enter websites that load without CSS styling when VPN is turned on. Once I turn off Bitdefender VPN and everything seems to work. When I add such website to excluded list for split tunneling it does not help. I also tried to suggested fix to change the DNS server in system settings but it also…
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Switching back to Bitdefender Password manager
It took like 30 minutes when i switched from password manager to Securepass to realize that Securepass has a lot of issues and i had to revert back to password manager, first during the migration i was struggling to find a way to copy all the accounts from the export folder to "My Vault" but i couldn't find a way to do…
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Amazon
Help everything I think I have Amazon set up in security I try to log in and it gets rejected. I don't buy often but if this keeps happening I'm going to cancel Bitdefinder and get a different program. I want to be able to log into Amazon and order what I want and be done. I HATE having to redo security EVERY time and have…
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How can I disable or hide "File Shredder" in the context menu?
I just accidentally shredded some files when I was trying to scan them, because of the ridiculous placement of the two options right next to each other in the right-click context menu. Thank goodness they happened to be files I was going to delete anyway, but one day I won't be so lucky. I did in fact search for this…
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Made the mistake of "upgrading" to SecurePass
I really like the Bitdefender suite and had everything working great with Password Manager. My license is up for renewal at the beginning of January. I was planning on upgrading the security suite. I switched from Password Manager to SecurePass and I have to say I'm extremely disappointed in the product. Unfortunately, I'm…