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How do I unlock my android?
I recently created finger print access, I was not awarw that after 72 hours, I have to open mt phone using a password. I have been asked for a Bitdefender Password which I do not have. I am not now able to use my phone.
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BD stops me conducting a SFC/Scannow with this popup
Just updated W10 to Win 11, I got a message on booting that P17RunE.dll could not be found. So thought I'd run SFC to see if that could find it. That brought up this BD popup Is there a fix for this? I DO NOT want to re-install BD as this always seems to cause more problems than it fixes!
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Password Manager not starting up automatically like it used to
I had to reload everything onto my laptop, and Password Manager hasn't been the same. The Unlock Vault screen used to come up automatically when I opened my browser, and my Master Password would auto-fill. What can I do to get it back to how it was? Thanks!
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Built a 2nd PC now both have the same name how do I sort that one!
I have BD ‘family pack’ installed on these devices: 1.A 2009 home built win 10Pro PC that was named as ‘Alans Desktop’ 2.Julies DELL 7080 3.Julies( Laptop) 4.Normans-ASUS (Laptop) 5.Alans New A40 6.Alans-A40 2024 7.SM-A057G So that’s 7 devices. I have 8 I decided to build a new PC as the old one was running Win10Pro and…
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vpn
i paid to add full time vpn but it takes for ever to connect i do not want repair just removal keep the money just remove it …it dont good for me…thank you
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Where is the blocked websites list?
If a website was blocked in the past, can I locate and unblock it later on?
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Bitdefender version update failing, serious issue
Hi everyone, My bitdefender tried to update to the newer version, the icon of bitdefender then disappears like it always does with a version update but then doesn't reappear. After reboot bitdefender is loaded again at start but then after 15 minutes it tries to update the version again and again fails. In the "info" it…
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Suspicious connection blocked. Adware or False Positive?
Hello and good day. Booted up Microsoft Edge earlier and was greeted with this notification from bitdefender. Instantly went through the procedure of resetting Microsoft Edge to its default values and checked my extension and apps. Nothing suspsious. Ran a System Scan via Bitdefender. System Scan completed, no infected…
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Whoops! Invalid/Expired state token.
When I login I get this message. Whoops! Invalid/Expired state token. The login is successful so what does it mean? Do I just ignore it, or is there something I need to do?
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SecurePass Not Ready for Primetime
After suffering with poor instructions and plodding my way through exporting and then importing my Password Data (PW Manager to SecurePass), I was finally, able to access my login details for the various sites, etc. I need PWs for. Today, Bitdefender locked me out of SecurePass in my browser and I was forced to input my ID…
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Full Scan stuck
I saw a few years ago the Full Scan was getting stuck. We, it’s happening again.
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Confirmation on Bitdefender Password Manager Service Status
Hi @dbadulici Last night, the Bitdefender Password Manager on Google Chrome stopped functioning and logged out automatically, even though it was working perfectly before that. Below are the relevant images. Can you confirm whether Bitdefender Password Manager has permanently ceased its operations and if it's time to switch…
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Anyone know how to fix windows error 0x80071a91 please?
Hi, My laptop is trying to update: 2025-01 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 (KB5049624) and 2025-02 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5052094) Both start to download, but then stop, and display the install error code:…
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Risk alert does not make sense relating to supposed app install.
I have Bitdefender for Android installed and for the past two days the dashboard has alerted me to an app that has supposedly been installed that represents a risk. However, I have not installed any apps in that period. I run the scan and when it finishes it says it needs to scan again. Once the scans are completed it says…
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Could I please have a phone number for Bitdefender Support?
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Just bought a Windows 11 computer, but Bitdefender VPN doesn't work.
It worked fine for my W10 computer, but with the new Asus W11 it just won't start up, while loading ok.... I checked the system, and the W11 native firewall is switched off, so it should work but ZERO
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Web Protection - VPN DNS checker, data policy
Hi I have BD total security and have just added it to 4 family iOS mobiles. My query is this: I have noticed its created a VPN Profile that connects on demand to a BD dns web server to check my browsing live whist using. Just what can BD see? Is there any data issues with this type of filter? My wife is already saying ….…
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Traffic light and Adtracker, Privacy warning and Data
HI all New to Bitdefender on Mac OS and iOS. Have a query please. Before BD I have sophos home and it was simple. A top of the screen popup that ran an antivirus on a schedule or you ran it manually. Macs are safer than Windows 10/11 PC's and this software was fine. SO I upgraded I thought to BD and it looks great and has…
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Bitdefender Central remote anti-theft actions are not working
I've installed Bitdefender anti-virus and VPN software on both my laptop and also my android device. The software on both devices meet all system requirements and function properly but when I attempt to use Bitdefender Central to push any remote action to another device I get an endless pending status for that action. All…
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Bitdefender Gravity Zone incorrectly classifying endpoints
Hi all I have a 50+ gravityzone instance that I have recently enrolled a linux os laptop on. Gravityzone has classified this endpoint incorrectly as a server and I cannot find a way to change it back to endpoint. This wouldn't normally be an issue but I understand there is a limited amount of server licensing available and…
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Issue: Bitdefender autoscans attached flashdrive on start-up
I'm new to Bitdefender and installed Bitdefender Premium Security recently. I have 2 flash drives attached to the laptop with documents, etc. and after configuring Bitdefender I see that the app automatically runs a scan on one of them at start-up (either from a shut down or restart state). Interestingly, the other drive…
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My computer is extreemly slow on occasions, I suspect its the Bitdefender that is causing this.
I made a complaint to my bank as my banking app is unusable sometimes, they mentioned that they have no issues on their side. I must look at my Bitdefender settings. I am to scared to change anything, with all the security issues around.
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File Shreder
when I right click the file scan or shredder option it no longer activates the progran. How do i fix that? I can still go into the program to shred files but not the right click option.
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Bitdefender Antivirus Free's Subscription Has Expired
I was using Bitdefender Antivirus Free, but one day it just gave me this warning and its stuck like that. Any known fixes? Thanks. *Account and email in the screenshot removed by @Gjoksi
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Bitdefender Blocking League of Legends
Hello. It's been months I was having issues with the League client being too slow, laggy after every game or when the client has been minimized for a period of time. I always thought it was from Riot, but no it was Bitdefender somehow doing it. I tried to add exception to Riot games folder, but that didn't work as well.…
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Why do I have to re-start vpn every day on my devices ?
Is there a reason I’m not aware of ?
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Uninstall Bit Defender Mobile Security Premium - Can't View Pin Online
Hi, I recently wanted to remove Bitdefender from my Android 4.2.2 Smartphone. I am facing the problem that it doesn't accept my PIN so I cannot remove its administrator priviliges. I wanted to view the PIN on my.bitdefender.com, but the button is grey so I cannot click on it. Besides this, there is another very important…
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Scam tentative
Hi, I've suffered from a breach of security bound to my microsoft account. This account was inactive but they succeeded somehow to "push" a trojan to my PC. I'm not really sure how it worked, there are different possibilities. I secured everything and did a clean install of windows. However, when I was in trouble…
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SecurePass On Google Chrome: Two Tabs Are Opened To Unlock The Vault
Hello. My specs: OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.5555 Experience Windows Feature Experience Pack 1000.19061.1000.0 BD SecurePass 1.1.16 On Google Chrome 133.0.6943.142 x64 BD SecurePass 1.1.15 On Mozilla Firefox 135.0.1 x64 BD SecurePass 1.1.16 On Microsoft Edge 133.0.3065.82…
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Secure pass problems in ios
I have the secure pass app for one month now. Since last week it stopped working on my Ipad. Android version still works. In ios it says it cannot connect because my network has issues.I think the problem is the bitdefender vpn ….. I have mobile security and vpn from bitdefender running. Does anyone has problems too? Erik