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Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.
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How to track and view Bitdefender purchase history, update payment information, and more
Here are some particularly useful links regarding Bitdefender order and subscription management: https://www.bitdefender.com/consumer/support/answer/29455/ https://www.bitdefender.com/consumer/support/answer/29362/ https://www.bitdefender.com/consumer/support/answer/29251/…
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Bitdefender AV Plus and Mullvad VPN Conflicting?
I was wondering if BD is aware of a conflict between the Bitdefender software and the Mullvad VPN service, particularly when Windows starts up and loads Bitdefender and I presume authenticates the user's BD account and subscription. If connected to Mullvad, upon Windows startup the BD service will fail on Windows 11…
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Renewals- I have never understood why
A year ago I came to Bitdefender after Kaspersky shut down United States operations. I have both Total Security and VPN. In the case of the latter, I don't use it that much because it too often interferes with me trying to go to legitimate websites. My Bitdefender VPN is up for renewal and its trying to auto renew on an…
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Abbonamento Secure Pass
Buongiorno a tutti, Sono nuovo in questa community e spero di seguire correttamente tutti i passaggi. Ho acquistato bitdefender premium e con esso ho anche Secure Pass La domanda è questa: per poter utilizzare secure pass devo acquistare anche una licensa di bitdefender password manager? Grazie per l'aiiuto Piero
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Suspicious connection blocked. Phishing or False Positive?
The recent days bitdefender continuously block these connections.(They have appeared many times the recent days and they seem to be associated with the same domain/site.)What does this mean?I also has fear that my browser msedge.exe has hijacked. What should I do?
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Context menu scan
I use Directory Opus file explorer which is far superior to File Explorer. But I cannot right click a file to scan it with Bitdefender. Every other context menu entry available to File Explorer is there. I have read other posts that suggest Bitdefender will not support context menu scan from any other explorer. First…
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I hope the Arabic language is available for Bitdefender?
I hope that the Arabic language will be available in the next updates so that I can use the product smoothly.
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Missed Enable System Extension Warning for parental control and it won't come back.
I'm trying to install the parental control app on Mac OS Sequoia 15.6.1. Unfortunately, I've missed the warning for enabling the network extension on install and clicked OK by accident. Now I can't seem to enable it in network extentions (in fact, it doesn't even appear). I've tried uninstalling and reinstalling but the…
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H24 setting of notification time
Hello, i suggest solving this bug for those who install Bitdefender on PC with hh:mm H24 time format to be able to have this display of notification time in this format.Currently the format is always AM/PM, while some time ago it was not like this but in H24 format: Thank you.
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What do you think for introducing new feature in BMS to disabling call/sms forwarding.
In countries like India, several scams have been surfaced since last year regarding call forwarding and SMS forwarding, where users are specifically targeted with SMS/Link/WhatsApp messages which have particular number pattern (different for all telecom network provider) like *401 * <call forwarding number>, *21*<call…
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Bitdefender passwoord manager renew subscription
Anyone have an idea how I can solve this, I have had a new email address for 2 years. The registration of Bitdefender Password Manager is still on my old email address which I can no longer access. That email address has been deleted by my previous provider (scarlet). Now my Bitdefender Password Manager will be renewed on…
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Bitdefender Popups Render Half-Cut, Hiding dismiss Buttons
Bitdefender popup notifications (e.g., “Microphone accessed”, security alerts, etc.) are displayed incompletely. The lower part of the popup is cut off, hiding the action buttons. Because of this, popups cannot be interacted with normally and remain stuck on the screen. One more detail that may be relevant: I am connected…
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End of my subscription as I'm moving to Linux Mint
Hi, I have 23 days left on my subscription for the Internet Security package, as Im moving to Linux Mint within the next few weeks and it will no longer work. Maybe Bitdefender might start thinking of making the same package to run on Linux too.
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Download and install app for Sam's Club
I'm unable to download and install the app for Sam's Club. I'm a paying member of that club and need to be able to use the app for my purchases and search. Please advise what I can do to restore the app. Thanks
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Does anyone know what this is?
I keep getting this pop-up when I go to the website LaunchmyNFT.io Can anyone tell what it is. I searched for gateway.pinit.io:443 but don't come up with anything. Would appreciate info. if anyone has some.
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Will Bitdefender protects agains crypto hack in javascript?
A major security issue is happening in the JavaScript software world. A trusted developer's account on NPM (a platform where JavaScript code is shared) was hacked. The hacker added harmful code to some widely used software packages, which have been downloaded over 1 billion times. The harmful code secretly changes crypto…
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Who wants to use Bitdefender Premium VPN services on Apple TV?
I recently switched from an Android based mediacenter (Nvidia Shield TV) to the recent Apple TV 4K 2022 model. Because I'd like to view films and series which are not available in my region I'd like to use the Bitdefender Premium VPN services on my Apple TV as I used it on my Shield TV before. Unfortunately the BD-VPN app…
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BMS For Android: Call Blocking Recognizes Legitimate Telephone Calls As Suspicious/Unwanted Calls
Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 15 With Latest Android Updates Installed One UI 7.0 Android Security Patch Level July 1, 2025 Google Play System Update July 1, 2025 BD Mobile Security 3.3.276.2517 Since yesterday, the Call Blocking feature started to recognize legitimate telephone calls as…
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Bitdefender Central Anti-Theft Not working if device is locked/idle
Have anyone faced this issue where anti-theft locate feature is not working due to any bitdefender mobile security bug or android restrictions.
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GravityZone Linux Path Management Requirements?
Hi team, I came to this forum to ask directly if there are any issue or limit to use Path Management module on Linux distributions as: Linux Ubuntu 22.04.5 LTS CentOS 7.9, Debian 12.7 Debian 11.11 Rocky Linux 9.4 Since we have try to install the module using "Configure Agent", but even if the task was completed the Path…
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Can't activate 5th license
Hi. I have an active five license Total Security sub. I am trying to add a fifth PC but it's saying I'm over my license count and need to add more. As you can see from the screenshot below, I only have four active, and it's not allowing me to add the fifth: I opened a ticket with support but also wanted to see if anyone…
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How can I turn off the anti spam toolbar in TB?
Hi, how can I permanently deactivate the Bitdefender anti-spam toolbar in Thunderbird? Turning the anti-spam module off in Bitdefender has no influence and if I deactivate the add-on in Thunderbird (or even delete the *.xpi file in the profile) it’s back again after restart. I asked the same via email form to the support –…
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[Feature Request] Support Vivaldi Browser
It would be great if Bitdefender would officially support the Vivaldi Browser. So that you can also select the Vivaldi browser under Anti-Tracker.
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[Feature Request] Deinstallation auch mit Passwort schützen
Hallo, man kann die Einstellungen von Bitdefender, mit einem Passwort schützen. Auch wenn ein Passwort gesetzt ist, kann man Bitdefender ohne weiteres deinstallieren. Das gibt mir etwas zu denken. Klar, man braucht Adminrechte um etwas zu deinstallieren aber wenn der Account die Rechte hat, ist es ja extrem leicht, den…
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Optional file/folder scan alerts in Android app
Hello Bitdefender Team, I’ve been a happy user of Bitdefender Mobile Security, but I noticed that unlike the PC version, the Android app does not allow scanning of individual files or folders — it only scans apps/APKs. I understand that Android restrictions prevent antivirus apps from removing threats in certain system…
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'malicious command lines' whenever i starts my laptop
Whenever i starts my laptop, bitdefender always runs at 80%cpu. After a while it notifies 'malicious command lines have been passed to multiple application' and to powershell.exe. this rly slows my laptop down :(
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Bitdefender VPN on iPhone causing random disconnects — anyone else seeing this?
I’ve been using Bitdefender VPN on my iPhone (iOS 17.5.1), and recently I’ve noticed that it randomly disconnects in the background without showing any warning. The icon disappears, but the app still shows “connected” until I manually refresh it. This gets tricky because I’ll only realize it when I check my network traffic…
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constant logout from SecurePass
Hi, I am using the SecurePass extension on Firefox (with my laptop) and SecurePass on Android on my mobile. For both applications I am frequently logged out when I want to use them. For example, I use it one day, and the next day or even later the same day I have to enter all my credentials again (email, password, passcode…