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Handling the Inclusion of Terminated Status in API Search Results
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Troubleshoot if BitDefender Firewall is blocking my Epson ST-C2100 printer/scanner
I recently installed BitDefender Total Security on my Windows 11 desktop and haven't been able to access my Epson ST-C2100 printer/scanner via wifi. When I try to disable the BitDefender Firewall on the application's Protection screen it asks for a password to allow the action. I've entered the password I use to access the…
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Support Zen browser for Online Threat Prevention
Hello, The problem is that when I try to access a website that BD flags as dangerous (for example, the test link: https://secure.eicar.org/eicar.com), it does not show the Web Protection page as it does in Chrome or Firefox. As a result, the connection is intercepted by the "Network Threat Prevention" module, so adding the…
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Any insights how to solve this error? I cannot setup email protection for an Outlook email address.
Every time that I attempt to set up email protection for my Outlook email account, I receive the following error: I've tried restarting but nothing helps.
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Netgear Armor Security versus Bitdefender Total Security
Bought a netgear wifi router this past summer and it came with 1 year Armor Security subscription. I already was using Bitdefender Total Security on my devices. Seems like I now have duplicate protection and would/should drop one of them on their next renewal date. First, is it true that I now have duplicate/redundant…
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Question regarding compatibility with new (mostly AI) security features
Hello, First of all, sorry for my bad english. English is not my native language. I'm currently looking to buy a new laptop and would like to use my license of Bitdefender Internet Security on this brand new machine. I'm a bit lost however : a lot (and I mean a LOT) of brands use a bunch of AI buzzwords in the description…
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Network Recognized is an Extender - No Recognition of the Home Router
Bitdefender's software asks if the extender is my home network. There's no option available to advise of the router. Where do I input the information for the router (home network) not the extender's name?
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Upgrade From Total Security And VPN Premium To Ultimate
Hi. I own BitDefender Total Security and BitDefender VPN Premium. I want to upgrade to BitDefender Ultimate Plus. How can I use the current subscription to purchase BitDefender Ultimate Plus? Thank you. Stevo Vani Slovakia EDITED: E-mail removed. Gjoksi
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How can I recover my registration key after lost confirmation email?
I originally bought Bitdefender in December 2021 and have renewal invoices only. Last renewed 4 December 2025.
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Bitdefender keep recording us.ck-ie.com as a critical error.
How can I stop this recording? Happens multiple times a day. I see other users having the same problem. You say block it in my Firewall. I added it to exceptions, so we will see what happens.
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My expectation for identity theft protection
Credit File Monitoring: Expect near real-time alerts from major credit bureaus (Experian, Equifax, TransUnion) if a new credit line, loan, or credit card is opened in your name—a primary sign of financial identity theft. Dark Web & Data Broker Scanning: The service will continuously scour underground forums, hacker sites,…
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"Premium Security" Upgrade Did Not Replace "Total Security"
Hello All, I've got a problem which I'm hoping someone in the community can help me with. I used to have a subscription to "Total Security" which is expiring in a few days, so I have upgraded to "Premium Security". I'm on Windows 11. However my Bitdefender app on the laptop still says "Bitdefender Total Security", not…
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Does Bitdefender Agent need to be open at all times?
In order to have protection does Bitdefender Agent need to bo open or is my system simple covered?
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Google search engine changed to Bing
Today I noticed that the default search engine for Chrome which was set to Google was switched by something to Bing screwing up my Chrome tab shortcuts, colors, and almost everything. I did an AI search and it said it most likely was Malware and to run an Antivirus program to search for malware. I ran my Bitdefender Total…
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Why Block Custom Telemetry Address After Isolate Endpoint?
Hi everyone, My company uses Bitdefender GravityZone cloud solution. I isolated an infected endpoint and later found that there was no telemetry log. Our Bitdefender Partner informed me that after isolation, the endpoint can only communicate with the console. Why isn't the telemetry log server address also allowed for…
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VPN IS a Disease In My Mobile Devices
I recently purchased Bitdefender for my Mac and mobile devices. Shortly after installing it, I began experiencing intermittent internet loss on my mobile devices. Within a few days, I lost internet access completely. My Wi‑Fi signal showed full strength, yet I had no connectivity. It didn’t occur to me at first that the…
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Searching logs for Internet Security after a probable false positive detected
Hi dear community, I'm using BitDefender Internet Security on Windows 11 Pro. The program found a QDTrojan.GenericKDCi.C6961C90A6 in EaseUS Data Recovery Wizard Professional and put many items in quarantine (many of them weren't directly related). I'm surprised, as I bought EaseUS Data Recovery Wizard Professional and…
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Since installing and executing this software I am having issues with AOL email loading.
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No definition updates in two days for Antivirus for Mac
Just letting the mods know that this has recurred again. Since we are used to twice daily updates, this is an unexpected behavior. Suspect the issue on the server end, since no issue connecting to the server, but am just told I am "up to date." Nothing urgent, but since this has occurred in the past, wanted to make the…
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Samsung DEX
Schützt Bitdefender Mobile Security auch zuverlässig, während man die Samsung DEX funktion nutzt? Funktioniert z.B. der link Scanner, Phishing Schutz auch dann einwandfrei? Ich zweifel, da ich bei dem Besuch auf einigen Websiten keine Warnung bekommen habe, im Vergleich zu der von mir bisherigen Internet Secutrity Lösung.
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New Standard in Tech for Secure Communications & Preventing Breach of Data
As technology evolves, secure communication and data privacy are becoming top priorities. New standards like stronger encryption, privacy-first app design, and better protection against data breaches are changing how we communicate online, but the question is, are they truly effective? Share your opinions or ideas: Are you…
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Crypto Cheating
Coinarch.net is definitely fraudulent website of depositing crypto currency and stole it is doing the transaction for domain selling. The community of Finance has to report this website worldwide…
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Secure Pass trial expired emails even though Secure Pass is included in Total Security
Some time ago, I tried to activate a Bitdefender Secure Pass trial from the Bitdefender website. At that time, I received an email saying I couldn’t use the trial because I had already used one before. So I assumed it didn’t activate. Later on, I purchased Bitdefender Total Security (1-year subscription), which clearly…
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Any excessive delay in refunds atm?
After I installed an anti-virus product, I found I could not use 75% of the Internet or even access Bitdefender's user guide! So I uninstalled it and requested a refund. This was six days ago now and I see from other threads I should have had a response within 72 hours max and probably sooner. Even if you only count…
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Sandbox Analyzer – “Portal not available” error when submitting files
Hello everyone, We are experiencing an issue in GravityZone Sandbox Analyzer. When submitting files for analysis, we consistently receive the error: Failed – Sandbox Analyzer Portal not available This has been happening for a while and does not seem to be file-specific. Has anyone else encountered this recently? Is this a…
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[BUG] Bitdefender Free Version causes FC25/FC26 EA Games to crash
Hello, I’m encountering a reproducible issue when using Bitdefender Free together with the games EA Sports FC25 and FC26. Issue Description When Real-Time Protection is enabled, the game crashes during the initial loading screen (right before the main menu). As soon as I disable Real-Time Protection, the game launches…
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Real Time Like Pc In i phone 14 Pro Max
🙏🙂 Bitdefender Team ! Question : Product Mobile Security in Real Time Feature Like Pc In i phone 14 Pro Max ?
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Possible Yahoo email account takeover and suspecting someone has access to my PC
Someone in either Georgia or North or South Carolina have taken over my email account as well as lodged themselves into the computer so that maps and store locations indicate one of these locations not my own in Missouri..
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[Proof] Why I switched from Local AV (Bkav) to Bitdefender: 1s vs 2 hours scan.
Subject: Eye-opening comparison: Bitdefender’s thoroughness vs. a local AV’s surface scanning Hello everyone, I am a user from Vietnam, and I would like to share a recent experience that completely changed my perspective on cyber security, specifically why I decided to switch from a local antivirus (Bkav Pro) to…
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Does the firewall of total security filter security risks of online games too?
Does the firewall of total security filter security risks and expoit possible connection of online games too? example: Unreal-Engine v1 to 2.5 How can I check if a port listen from the internet.