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Recently Bitdefender has been detecting java running a malicious command line.
I'm confused as I haven't changed anything or messed with anything it happens whenever i launch modded minecraft (keep in mind i haven't made any changes and have been using this for a while) My cousin also uses the same mods and everything but he doesn't have this problem…
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Want to know status of a ticket
Why is it so difficult to check the status of a ticket? It is also incredibly obfuscated how to cancel a subscription and it took until I got slammed with the auto-renewal to figure it out. I got charged for Bitdefender Total Security when I barely used it previously. I was billed for $250 CAD (roughly) and I don't have…
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My mails from Bitdefender doesn't load on Proton Mail
I subscribe to Bitdefender mailing list, and I use proton mail. However, the mails I get don't load anything. Please take a look at attached screenshot and tell me what I should do.
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Safepay problem reappearance
Hello. Safepay appears to not connect to the VPN even when it is enabled. It also does not activate the VPN (with the relevant option enabled). The problem reappears after the latest updates.
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Mobile security and VPN out of Sync
MY Mobile Security app thinks my VPN is disconnected when it is active. when it tries to "fix it" it appear active in mobile security but turns off in the VPN APP
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Cryptocurrency scams
This criminal organization is linked to a wide network of corruption and has defrauded American taxpayers of a significant amount of money. It would be best if the United States were to arrest and prosecute them.
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I am having problems using password manager says not available in private window
I am having problems using password manager says not available in private window
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Master Recovery Key
When I created my Master Password, I got a 24 character Recovery Key. It was split in 4 character segments, all cap letters and numbers. When I was logged into Bitdefender Central I got another Recovery Key. This one is 2 segments of 13 characters, cap and lower case letters and numbers. Does this replace the first…
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Two mobile phones for two-factor authentication
Is it possibile to have two mobile phones for two-factor authentication. Or, is it possibile to have one mobile phone and one TOTP app on PC such as authy.com ? Thanks
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Cannot find results of full system scan
Twice now I've started a full system scan to run over night - Windows 10. The PC is set to NEVER sleep, and in the morning the PC is still on. But there is no window saying the scan finished, and no scan results. I can open Bitdefender Total Security from the lower right icon, go to notifications, and under the All tab…
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How can I decline charge for VPN that I did not request, and avoid renewal next year
I am happy with BD Antivirus, but never use VPN. I did not ask to add VPN to my account and I would like to request a refund, declining the VPN options. Could not find an email address or any other way to obtain that. Please help. Thanks!
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How to install Bitdefender Mobile Security for Android
How to install Bitdefender Mobile Security for Android (full guide here) Bitdefender Mobile Security & Antivirus works on any device running Android 4.1 and up. In order to install the application, you can choose one of the methods described below. You can also watch the steps presented in the video below.
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Why doesn't Bitdefender work on my Brave Browser?
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Menus at top of screen keep disappearing
Long time Bitdefender user here, but experiencing something unusual. When I open the app, the menus at the top of the screen disappear. Rebooting or disabling/enabling Bitdefender Shield causes the menus to appear again. Tried disabling Bitdefender Shield and downloading Malwarebytes to see if there were any viruses on the…
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Custom scan doesn't run....
Hi all My Custom Scan runs fine when the pc is on, but no longer runs when the pc has been off at the scheduled time, and is turned-on later. It used to run straight away when the pc was then switched on if missed. I can't find any setting for this and am wondering if this was removed in a recent update? Thanks :)
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I'm trying to turn off auto-renewal but screen doesn't scroll to the "End Auto-Renewal" button
See attached photo. I can't scroll down to the "Auto-Renewal" button. What am I doing wrong?
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No option to save blocked numbers
HHi, SSamsung Galaxy s21FE android 15 The phone acted weirdly and slowed down considerably. Had to factory reset and reinstall everything after data backup. There shud be a way to save and restore all blocked numbers.
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How do I get data from Password Manager to Secure Pass?
PM was not working on my phone, so I tried reloading. It defaulted to Secure Pass, and I'm trying to go through the transfer of PM data. After selecting Bitdefender Password Manager from the drop-down list and entering my master password, I click on the field where it wants the name of the file. It then opens up a folder…
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Bitdefender and Windows 10
Given that Windows 10 is being discontinued and security updates will cease, is Bitdefender good enough to compensate ? (only for the security aspect)
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Why does it say the extension for SecurePass is not trusted by chrome?
I went to install extension but chrome flagged it as not trusted?
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How do I get SecurePass to autofill in iPhone apps
it seems that SecurePass does not recognize a password or user ID field in iPhone apps. I have to manually open secure pass and copy and paste credentials. My only other option seems to using iPhone's password manager and skip SecurePass. Please help
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Suspicious Activity Blocked On Repeat
This happens every time I start the PC. Bitdefender doesn't learn from behaviors to come up with permanent solution. I left Norton because of too much ads. Norton used to give more details and option to pick a permanent solution. DotNet tried to load a malicious resource detected as IL:Trojan.MSILZilla.53031 and was…
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Bitdefender reverted to a free version randomly today?
I tried using my VPN today and randomly bitdefender reverted me back into the free version despite owning total security package. The whole reason I switched from Norton to bitdefender total security was due to it allowing an unlimited use of VPN like Norton does but now it's changed mine to the free version. Is there a…
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VPN to VPN Premium Upgrade
I am a new Bitdefender subscriber. I acquired the Bitdefender Ultimate Security Family Plan subscription. I was under the assumption that this subscription level entitled me not to just a Bitdefender VPN capability but to a VPN Premium license. However, when I try to upgrade I am told that's another $39.99. Am I incorrect…
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BitDefender Forces VPN and Will Not Install AntiVirus
UPDATE: I was able to do it by deleting my old MacBook. I should not have had to do that because I had 10 devices on my subscription and am only using 1. Original Post: I am trying to install Bitdefender Antivirus on my new MacBook. Bitdefender automatically installs the VPN, which I DO NOT want. When I try to install the…
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SecurePass - Still Needs Work!
I had been a satisfied Password Manager user for over a year. Saw the hype around SecurePass and started using it a month ago. I am always willing to try new stuff in the hopes that it will make things a little easier for me.😄. I have been a Windows Insider for years! So far, SecurePass has not lived up to that…
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Macbook Pro VPN Autoconnect Failure
Having set all parameters in Settings so that the VPN will launch and connect upon my MacBook Pro start up, the VPN launches but fails to connect. I have to connect manually every time. Is there a fix for this? It is rather annoying to provide the option yet it does not function. Thanks!
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Safepay not accepted by UBS Switzerland for e-banking
Tried to used safepay (version 30.0.27.105 update date 26.09.2025, windows 11) on usb.ch and customer e-banking and got the following error message (no screen print possible): Your browser version is outdated The version of your browser no longer meets our technical requirements. We kindly request that you install the…
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Years old Vulnerability scan found critical windows update failed?
Hi, I am new to using Bit Defender just installed it last week. This is November of 2025 and I am seeing this Windows critical update failed all over the web since 2023? I am asking why has this not been addressed and fixed from what seems like at 2 years as an issue. I just installed Bitdefender and I am affected by this…
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Where should file bd_config.cfg be located on Windows 11 PC
Yesterday, an icon appeared on my win11 desktop labeled 'bd_config.cfg.' This appears to be some type of shortcut as there is a check mark inside a circle at the lower left of the icon. I tried deleting this, also moving it to the recycle bin. I cannot remove it from the desktop. When I restart Windows this item re-appears…