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update login constantly keeps popping up every time i log in
Greetings BD community , all of a sudden bitdefender plugin in Firefox started popping up a small window asking to update the login . Is this a new feature and if so , how to turn that off ? I hope it's not something I did thank you all
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VPN not showing it is blocking Ads and trackers
Can someone please tell me why my VPN has stopped blocking adds and trackers. It seems to have stopped this past week. As the line is all blue and numbers are all 0. I tried to turn it off and then back on this did not change anything. Also did a restart. I have Premium VPN. Thankyou
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Activation Code doesn't work
I habe Bitdefender Total Security for several years. I wanted to extend my subscription. Bought it, got a code. Bitdefender takes it, but then I have to fill in how I want to pay for it. Help Page doesn't work. What can I do to make it work?
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I can not remove mcafee fom my new HP laptop because the shop put a mcafee abonnee on the laptop .
I can not remove mcafee from my new HP laptop because the shop put a mcafee abonnee on the laptop untill oktober 2026. Now bitdefender does not work well.
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Cloud mining, scam!
Cloud mining, scam! This site https://***.com/. Don't do business with them, you will have your cryptocurrency data stolen. Even worse, you could lose your entire investment over time. Some friends who tried it can no longer make withdrawals. Be careful. *** EDITED: Screenshot and URL removed by @Gjoksi "Posting malware…
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repeated web page threats, how do i deal with this?
I'm not very sure whats going on, I've had around 400 notifications every 2-5 mins for a repeating threat warning. Specifically for 2 web pages. If this continues im not sure if ill see other, more important, alerts. what can i do to troubleshoot this? I've managed my browser extentions but i still cotinue to get these…
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Is Password Manager included in Total Security?
I have just renewed my subscription and thought that Password Manager was included but it shows as a free trial option for 3 months. Is this correct and it isn’t included as advertised? Anyone had this issue.
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Bitdefender unable to deal with BBC sounds changes
The recent crack down by the BBC on using BBC sounds overseas has proven a real pain. It seems as if Bitdefender protocols can't cope anymore as it is being detected by the BBC as a VPN. I have been patient, the support crew after weeks said it is a known issue, but still no resolution. I am at the stage of ditching…
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VPN and SEQUOIA
Hello, No more access to my outlook since my upgrade to SEQUOIA. Apple support adviced me to delete my VPN. I did it and it works but…I have no more a VPN. Many thanks for your help. DUBERRY
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Safepay not compatable with Tesco Shopping
I use Bitdefender Safepay for connecting to Tesco Shopping. But when I try to connect I get a message saying the browser has failed some security checks. Safepay works with all the other online shopping sites I use. Can anyone suggest a solution. Thank you.
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Update automatically setting keeps resetting to off
Bitdefender Internet Security build 27.0.55.287 on a Windows 11 Home version 10.0.26200 build 26200 PC. I go to Settings…Update and turn Update Automatically on as well as turn on Silent update. After some period of time (random amonts, but more than a day), I check again and both the settings are back off. I turn them…
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implementation of steganography in all products
I would like to suggest implementing steganography detection technology in Bitdefender's various products, as it is a new type of threat. Thank you.
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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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Remove Bitdefender Safe label in Email Protection scanning
Hello what about removing the save label or make it very short (Safe") instead of the long version? I use emails for further actions, so the current labelling prevents me from using this service actively. …. but it is a good idea.
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How To Submit False Positive (Form Not Working)?
Hi all, I tried submitting a false positive via the form at - https://www.bitdefender.com/consumer/support/answer/29358/ When I click Submit, nothing happens. Can anyone help?
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No way to activate the Bitdefender VPN app on a Google tv streamer ?
Hello, No problem to install "officially" the Bitdefender VPN app on the Google tv streamer But... when you launch the app and try to sign in, you are not able to fill in your email adress. No access to the email field. I have tried using the Google streamer remote control and the Google home app keyboard function from my…
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Exceptions - How to indicate an 'exception' when Bitdefender blocks a site I normally go to
I am new to Bitdefender and have found working with it challenging. Many of the sites where I am accustomed to going are being blocked by Bitdefender with "no rhyme or reason." Can you please let me know where I can add items to the exception list?
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Large amounts of secured Traffic
I keep Noticing large numbers coming up on my VPN like this One I've Secured 649 GB less then yesterday? That's definitely not accurate is this a glitch or is there something i should be concerned about ?
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I reset my computer and need to reinstall Bitdefender
I don't want to use my extra downloads to reset or update. Is there a way to do this? thanks
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What is better - Online v/s Offline pdf reader
Hello, I need a pdf reader. Which is the best PDF editor that is not very expensive? I found various suggestions like, pdf candy, Foxit PDF, Systweak PDF Editor, I love PDF but am not sure which one I should go for? Can anyone suggest best tool?
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Samsung Galaxy A9+ android support
Samsung model SM-X210, 128 GB Android version 15, Android Security patch level = May 1, 2025 I am attempting to download/install the BD anti-virus included in my BD Ultiimate Security Plus subscription. I continue to receive a message when attempting the download that my device is not supported. A phone call at 11:45am on…
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Double-billing
Not Bitdefender's fault. I purchased a subscription on Google Play. Inadvertently, I purchased another subscription from an email or another source offering a deal. I want to request a refund. I have contacted Google Play and am awaiting a response. I will continue using Bitdefender with the other subscription. The support…
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Catapult Hydra Protocol
Hello, i just started using the VPN today on the prospects of it having the C. Hydra Protocol(upon google searching). Was it removed recently? or there might be a bug ocurring here
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Remove, or make optional, the Bitdefender "safe" label in Email Protection
For me, having the "Dangerous" label is all that is required. By definition, all other incoming emails are safe. I don't like getting every single email tagged with a useless label. It should at least be optional if users want the "safe" label. Yes, I know that some users might not understand that Email Protection only…
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Manual/offline update Bitdefender’s threat definitions for MacOS ?
We have a couple of compromised laptops that we need to keep offline until a full system scan is complete. How can we update the threat definitions for these before running the scan? For Windows we can download the week.exe files but I can't find anything similar for mac. Thanks.
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USB Flash Drives Names disappeared
Hi, I recently purchased, installed and started using BitDefender. It asked me if I wanted to immunize my USB sticks and I agreed. But since then all the names I put to differentiate my USB flash drives are missing and when I try to put them back it doesn't stick. Is there anything I can do? I usually have many USB flash…
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HOW TO DELETE DUPLICATE FILES FROM SYSTEMS OR SELECTED FOLDERS
HOW TO DELETE DUPLICATE FILES FROM SYSTEMS OR SELECTED FOLDERS
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Lots of 5007 logs in my Event Viewer
Hello, I wanted to ask if this is normal behaviour? I have installed following antivirus on my pc: bitdefender, malwarebytes but I get these logs almost every minute as you can see. Should I be concerned ? When I do the scans I get no virus or malware infection, system is clean I would appreciate it if you could help me. I…
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Activation code for new install on android phone
I have installed BD on 4 of 5 devices. The download ling works fine and installs BS on Pixel phone but it shows as a trial? with only 3 days left? Ive deleted and reinstalled but it still shows as a trial. Yep I cant find my activation code ?? Any ideas? I thought that installing via a link from BD Central avoided the need…
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V P N
bonjour , j utilise le vpn et depuis 4 jours il ne bloque plus les publicités et les traceurs , tout est bien configuré méme edge.je suis sure windows 11 pro installer depuis peux. Merci