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Re-activation ?
I’m using Bitdefender Total Security for years and recommended this to friends. They ordered It and had a 1 account, 5 devices activation code and I was supposed to install it for them as they are elderly people who are not so computer minded. However, their daughter thought she could it but when things didn’t go as…
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Recurring McAfee Pop Ups
There were several posts asking about unwanted McAfee pop ups? The latest appeared to be one by David Dittman on Oct 19, 2024. There were several responses for possible solutions, the accepted answer by Flexx on Oct 20, 2024. However, this answer did not clear the issue for me, as I commented. This post was somehow closed…
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Age of Empires: Definitive Edition problem 2026
Installed from Microsoft Store AOE Definitive Edition, but after 5 minutes playing it stops with a message saying "Warning: a running process may hinder the correct execution of Age of Empires Definitive Edition. This may be a process of an anti virus software, malware, another game or another running process on your PC.".…
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Not working on IOS
Hi.VPN in automatic location mode blocks downloading videos from Youtube and Youtube music. iOS version 26.3. This happens on different phones. If you select a country as a manual location, then the upload of content starts to work.
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Why does Cloudflare deny entrance to Central when I am using the latest version of Firefox?
Oddly enough, when I am using Microsoft Edge, there is no problem accessing Bitdefender Central.
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Potential VPN restriction in United Kingdom
Does BitDefender know if we are about to have a VPN restriction put in place in the UK? I hear the government keep posturing about implementing one. It would be disappointing if it materialised. Thanks, Guiseppe.
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Vulnerability Scan reccurring Threat Notice
When I open my computer every morning, I get the same threat notification. When I initiate the update that Bitdefender recommends, I am notified that the threat has been fixed. However, on my next login and launch of the computer, the exact same threat notification is there with the same update recommendation. This goes on…
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Anti tracker: single site behaviour
Hi, My newspaper's website, www.repubblica.it, has videos on it (including on the home page). In order to view them, I have to add the site to my exceptions list. Is there no way to avoid this by simply removing the protections that prevent it from functioning properly? The default protection is fine for all other sites. I…
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Bitdefender VPN on macOS blocks Apple Mail (IMAP/SMTP) — no app-level split tunnelling available
I'm running Bitdefender VPN on macOS. When the VPN is active, Apple Mail cannot connect to any of my email accounts — both a self-hosted email server (via IMAP/SMTP) and iCloud Mail fail with connection errors. As soon as I disconnect the VPN, everything works immediately. I've tried using split tunnelling, but on macOS it…
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Bitdefender Firewall blocking TCP traffic over Tailscale virtual adapter despite explicit allow rule
Hello Bitdefender Support Team, I am reporting a reproducible incompatibility between Bitdefender Firewall on Windows and Tailscale, and I would appreciate guidance on whether this is expected behaviour, a misconfiguration on my side, or a known limitation. Summary of the issue When Bitdefender Firewall is enabled, TCP…
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Encountered a blue screen running Bitdefender.
I started a system scan this afternoon and left. When I came back, I had a blue screen wanting a BitLocker code. I've never seen this happen before. Any idea what's going on?
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Bitdefender vs Windows Defender
I was recently told by 3 different Dell techs that Windows 11 Defender precludes the need for all Anti-virus software. What is the general consensus regarding this point of view? https://us.v-cdn.net/6031943/uploads/M2T07S09AT02/pros-cons-bitdefender.pdf
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A very basic question about the Premium Security package
I currently use the Total Security package but consider to try the family subscription for Premium Security package (5 accounts and 25 devices) with the next renewal for VPN. I just have one question. It says "Password Manager 5X" (doesn't matter as I use 1Password for that) but it says "VPN 1X", which is the same as for…
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How can I obtain useful information on quarantined files
I ran a full system scan and it automatically quarantined a large number of files, but didn't give any information on them. So I went to the "Quarantined threats" page inside of the Advanced Threat Defense settings and it shows the quarantined files. I would like to figure out what files were quarantined and why, and then…
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Need help with understanding this prompt
I am on Windows so I am trying to understand why WSLservice, which to my understanding is the Windows support for Linux is doing this as I don't use Linux. I guess I have 2 questions here. 1 can anyone explain what is going on here. 2 can anyone help me resolve this issue.
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How to unblock PowerShell blocked by Bitdefender?
Hi, Bitdefender seems to be blocking PowerShell on my system. I need to use it for legitimate purposes, but it gets automatically blocked or closed. How can I allow or unblock PowerShell through Bitdefender? Thanks in advance for your help!
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Duo Desktop error b/c Windows Defender not seen
I just purchased Bitdefender to provide additional security. However my work requires that we verify system security using Duo Desktop. The Duo Desktop requires us to use Windows Defender before it will operate. From my browsing in these forums, it appears Bitdefender disables Windows Defender when it installs. But is…
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Move all accounts at once from "Import" folder to "My Vault"
I decided to replace Password Manager with SecurePass. After exporting data from PM and importing it to SP, all the accounts were organised into a folder called Import (with date & time + 4 other characters). Is there a way to collectively move all the contents of the Import folder up a level to My Vault? I really don't…
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Code Integrity error after enabled Secure Boot
Hello. I'm using Bitdfender on Windows 11 Home and I am writing this post because I have a symptom that I would like to ask a question about. I just enabled Secure Boot and since then I've been getting the following logs in Event Viewer. Event ID 3033 Code Integrity determined that a process…
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Code Integrity Error Event ID 3033, is there a solution being worked on?
I did see this in another thread already created and the reason I am starting a new thread is because it said it was answered. There was no real solution in that thread or a fix. I am receiving this Code Integrity error Event ID 3033 with Information Event ID 3089 as well. It pops up in the log every minute. Event ID 3033:…
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Safepay not accepted by UBS Switzerland for e-banking
Tried to used safepay (version 30.0.27.105 update date 26.09.2025, windows 11) on usb.ch and customer e-banking and got the following error message (no screen print possible): Your browser version is outdated The version of your browser no longer meets our technical requirements. We kindly request that you install the…
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How to change existing data directory of Bitdefender without disrupt functionalities on windows ?
I asked this question to different AIs.. they provide me following steps - Open Bitdefender settings Navigate to general / advanced settings tab Find settings related to "Data" or "Storage" Change the Data Directory Save changes and restart Bitdefender But the problem here is, there no such option related to change data…
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Hi, There is a interesting connection problem
While browsing the internet, Bitdefender started issuing warnings one after another, and a minute later, my internet connection was cut off. My web browser displayed a warning stating that the DNS address couldn't be reached. Bitdefender just kept notifying me that a connection/certificate had been blocked over 50 times.…
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rescue environment bitdefender scan rootkit ?
In the Bitdefender recovery environment, after the scan was complete, I checked the details and the "scan for rootkits" option, as shown in the image below, is currently set to "No". So, did Bitdefender detect any rootkit virus ?
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Email Protection
How do you add multiple email accounts in the Email Protection section?
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Bitdefender VPN seems to block many email messages and legitimate web sites from loading
Bitdefender VPN seems to block some email messages (they come up as "no content" unless I turn VPN off) and legitimate web sites from loading (the sites simply time out, just plain won't load). This includes messages from legitimate companies with whom I have accounts, and from some friends, as well as from our synagogue.…
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Incorrect traffic amount in bitdefender VPN stats issue
Hi everyone, I have bitdefender VPN premium and it shows an incorrect download traffic amount. It shows the traffic for the last month/week as 52GB when windows only shows 12GB of traffic that month. This PC is a fresh windows 10 install for about a week now and I know I did not have 52GB of traffic in the last week as the…
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Web Protection Resource Usage
I just enabled Web Protection on my iPhone. The Web Protection dashboard has a running "You are protected" timer that I assume means it's doing its thing. Exactly when is WP actually working? When Safari is closed out? When Safari is active but idle while I'm not browsing? While Safari is in the background while I'm using…
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Very poor design of Bitdefender Mobile Security Report
Quote "Scanned blabla new app(s)... 1 of them was infected" I want more details about what went wrong in my phone. How do I know what app was infected to avoid it in the future and tell to other people? It's a secret? Here it is a screenshot of Bitdefender Security paid version 3.3.032.612. The second issue: Samsung…
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Linux for home
I'm a long-time, very satisfied, Bitdefender client. I was using Bitdefender on both of my laptops and my wife's laptop and both of our Android devices. However, I am no longer using Bitdefender on this laptop because I am running Linux as my daily driver. I hardly use the Windows laptop. Just now, I read that Bitdefender…