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[Feature Request] Dedicated Bitdefender Ad-Blocker Browser Extension / Enhanced Anti-Tracker
Hi Bitdefender Team and Community, I am writing to propose a feature request regarding browser privacy and ad blocking. While Bitdefender Anti-Tracker does a great job blocking trackers and telemetry, users still need to rely on third-party extensions (like uBlock Origin or AdGuard) to handle intrusive ads, pop-ups, and…
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Who wants to use Bitdefender Premium VPN services on Apple TV?
I recently switched from an Android based mediacenter (Nvidia Shield TV) to the recent Apple TV 4K 2022 model. Because I'd like to view films and series which are not available in my region I'd like to use the Bitdefender Premium VPN services on my Apple TV as I used it on my Shield TV before. Unfortunately the BD-VPN app…
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Call Blocking on Samsung Z Fold 7
I am trying to find how to set up call blocker on Samsung Z fold 7 running android 16 and One UI 8.5. It seems there is not a way to have BD be the spam and caller ID, is there a way to get it made the default program?
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Native Bitdefender App for Android TV / Google TV (Remote Navigation & VPN)
Hi everyone, I’d love to see Bitdefender release a native Android TV / Google TV security app. With so many smart TVs running on Android OS, users frequently install custom media players, file managers, and sideloaded apps. Having real-time APK scanning, web protection against phishing links, and a UI optimized for a TV…
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The Auto Game Mod & The full Screen
i ld like to request to change the game mod mechanism due to a valid reason , bitdefender should switch to the game mod automatically even the game is not in the full screen mod, cuz the pc requires the same optimization regardless of the full screen mod.
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Persistent "Access Denied" folder lock error after false-positive file detection
Hello, I am running Bitdefender on Windows 11 and am currently locked out of a specific directory due to what appears to be a high-level driver file lock following a false-positive detection. During a recent software file transfer, Bitdefender flagged a specific application component as a generic threat, and the file was…
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Bitdefender Blocking Utorrent App Download
Hello, I'm trying to download utorrent, Bitdefender seems to cancel the download and won't allow it, how can I do this please? Thank you heaps.
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Bitdefender Total Security subscription cannot be extended with a license purchased from a reseller
Today I bought a new 2 year subscription for Bitdefender Total Security from Newegg.When I went to Bitdefender Central and entered the new code; it did not extend my old subscription, but instead gave me a second subscription for 2 years. Support says they can't do anything about it which is crazy. I made a ticket for…
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Asking to open Ask the Expert Community
Can someone tell why when I ask to open Ask the Community from the main interface screen it opens the Bitdefender Antivirus software page on the browser, Edge is my default ? This started yesterday July 13/26, I was aways able to open it prior. I can open it through saved favorites and sign in. This seems strange as I did…
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Bitdefender Support and refund tickets inquiry
Good day to anyone reading this. I have used Bitdefender products for the past four years without any major issues. Last week, however, the autorenewal feature, which I always turn off after each manual renewal, led to me being charged 50 euros. I immediately wrote to BD support asking for a refund. However, the ticket…
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How can I use Safepay for Banking Payments in Switzerland ?
Finally, Safepay is also compatible with UBS e-banking. In Switzerland, I always receive my invoices with a QR code, which I can scan in the banking app when making payments. Safepay doesn't allow me to use the camera, so I can't pay invoices with it. With Bitdefender, I can specify programs (e.g., the Firefox browser, but…
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Can I disable in-the-cloud scanning?
Hello, (this is initially for a Windows laptop, and potentially Android devices later on) I am a longtime user of Avast, but for years now, I have been unhappy with the direction they are heading in. Finally decided to pull the bandaid off and look for a replacement. That search has led me to Bitdefender, however I have…
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VPN needs to be turned off to access some websites
Hi I have been using VPN and it was ok until about 2 days ago I suddenly couldn't access my usual websites including my yahoo email account. I had to turn off the VPN all the time while I was on these website. Can I know why? It's such a pain. Can I get around of the issue? Thanks.
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Using Narrator screen reader with Bitdefender
Hi, I'm a long time user or Bitdefender (BD) AV and recently started using Narrator (built in Windows screen reader) to support my access to the program - I have a visual impairment. Narrator can't read any of the links or tabs on the BD UI and common keyboard hits such as Tab and Enter fail to activate or jump between any…
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Upgraded to Ultimate Security Family Plan — "Add Members" option doesn't exist. Also only 1 password manager acct?
Hello, BD Experts! My annual sub renewed 15 days ago, and I decided to switch to the Family Plan since it covers 5 accounts / 25 devices and includes Password Manager for all 5 accounts (screenshot 1, from Bitdefender's own support page comparing Family vs Individual plans:…
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List of Threats Blocked in Bitdefender Central
There is a privacy issue in Central in that the list of Threats Blocked cannot be deleted manually, instead you have to wait for a month before it is deleted automatically. It is now over three years since somebody raised this as an issue and still nothing has been done! Why?
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Certificate Issued By "Untrusted Bitdefender CA" Prevents Downloading Emails. Any Help?
When I open outlook I get the message below. I am unable to delete this and resetting my emails accounts has no effect. I can send emails but not receive them. How can I reset this certificate issue. Many thanks in advance for your help.
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Renewal from Total Security and VPN to Premium Security
I've renewed my subscription to Premium Security. I previously had Total Security and Premium VPN. Switching devices to Premium Security was very simple. However, I am going back and forth with customer support regarding the moving of 7 devices from Premium VPN to Premium Security. It is not working the way they are…
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Used protocol by app
Hi, Can you add in all VPN apps information on main screen which protocol is used by application in current connection? It would be helpful. Best Darek
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How poor is securepass?
How did you go back to passowrd manager, securepass is terrible? Only got it on one machine so far, but just not syncing. tried talking to support and they just kept messing me around, and expecting me to put time into letting them know repeatedly what the problem. They forced me onto it mid contract after are rebuild ona…
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Subject: [BSOD / Black Screen] MEMORY_MANAGEMENT Error (0x0000001A) after installing Bitdefender Ultimate Security on Windows 11
Hi Bitdefender Support Team & Community, I am seeking assistance with a critical system crash occurring on my Windows 11 system immediately after installing Bitdefender Ultimate Security. Problem Description Shortly after installing Bitdefender Ultimate Security (or during system boot with Bitdefender running), Windows 11…
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Excessive 2-Step Authentication Friction on SecurePass (Windows & Android)
Hi everyone, I’m reaching out to share a significant pain point regarding the user experience with SecurePass, which I am currently using on both Windows (Browser Extension) and Android. The current authentication workflow is creating massive friction. Every time I need to access my passwords, I am forced to enter my…
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Activation Date can be different than Purchase Date for different products? - How to merge Bitdefender subscriptions
I am a long time TS user…almost always for 5 devices. The current install runs until Oct 1 2026 but I saw a good sale for TS for 10 devices and so I bought it. I realize now that these are considered different products ie 5 devices vs 10. So activating the new purchase now will not extend my current subscription to the…
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Sample Submission issue - form not working
Please see attached. Please try again after sometime. Any ideas?
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Inquiring recommendation for a pay-per-OTP
Hi, I am wanting to obtain an SMS # to complete a login account with Mercado Libre in their Mexico and Brazil regions. In order to view their marketplace online, one needs to have a local login that requires a SMS phone verification to complete the login process. Can anyone recommend a reliable, safe pay-per-OTP or a…
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Bitdefender Mobile Security disconnects internet with IOS 26.6
Is there a way around the need to turn off the VPN in Mobile Security for IOS with this new update? This update is unhappy with the Mobile Security VPN and blocks or slows down connection with the internet via my modem. I'm hoping Bitdefender has an update to address this or maybe Apple has to address this problem if it a…
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Feature Request: Add an optional "Beta / Early Access Updates" toggle for power users
Hi Bitdefender Team and Community, I am writing to propose a feature request for future builds of Bitdefender desktop products (Windows / Total Security): an optional toggle in the Update Settings to receive Beta / Early Access updates.
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Public library sign-in not working
About a month ago my sign-in to three public libraries (all with URL containing sirsi.net) stopped working. I've tried this with both Firefox and Vivaldi (Chrome) browsers. The icon shows that their is a sign-in match but when I try to fill nothing happens. I've contacted Bitdefender support three times but I only get a…
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Bitdefender GravityZone Google Workspace SAML Support
Support for SAML 2.0 is fairly basic but well understood, but Google Workspace does not use a publicly accessible metadata URL for its X.509 certificate exchange. Instead, they download an XML file from the GWS admin console and upload it to the service provider's console, likely for security reasons. Bitfender only…
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Mi chiamo Giuseppe Lucera ed ho acquistato i Vs prodotti installati si un PC e su due cellulari
I vostri programmi di protezione hanno bloccato suil mio PC il seguente file: C:\Utenti\giuseppe.lucera\OneBrowser.exe. Sul Vs Dashboard di sicurezza i due cellulari risultano protetti mente il PC DESKTOP-GN1OFR6 sui servizi di Assistenza risulta a rischio e il Kit di pronto soccorso da la seguente risultanza Micro-Star…