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Atomic Shield [Fivem Anticheat]
Hello Bitdefender Support Team, Your product is currently detecting "AtomicShieldAgent.exe" as ATC4.Detection, but I believe this is a false positive. Details: File name: AtomicShieldAgent.exe SHA256: 42c65857807867ccf2345b85a83d7be93195cf16b6190ba178efd09bd608a8d3 Location: C:\Users\Tanmoy Goswami\Desktop\Games\ OS:…
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Backup PC hard drive
Would like to ask how to back-up the PC hard drives using Bitdefender please? (I haven't found anything on the www that explains the process)
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I was sent a jason file "bdsyslog 2025.09.03-22.19jason
i unzipped it and it gave me a file above..cannot open it. what is it/
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Could Bitdefender be blocking the download of WhatsApp APP from the Microsoft Store?
Hi there. On Windows 10, the WhatsApp APP from the Microsoft Store seems to hang at Downloading. All the other APPs are updating from the Microsoft Store . Could Bitdefender be blocking the download of WhatsApp APP on my Windows 10 PC ? Any idea on how to rectify this ? TIA Jacquii
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Bitdefender Mobile Spam Call & SMS Protection
Hi Bitdefender Community, I have a question about Bitdefender Mobile Security’s spam call and SMS protection features. I understand that Bitdefender uses cloud-based technology with real-time updates for detecting and blocking spam calls and messages. However, I’m curious: how effectively does Bitdefender prevent spam…
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MAC OS 26 Back up to Time Machine blocked by Anti Ransomware
Last night I did my usual back up to time Machine that went ok as I was planning to upgrade to Mac OS 26 today. It went ok. I upgraded this morning and then tried to do a back up to Time Machine which was blocked with the following message An unauthorized app attempted to access your backups. App:…
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just upgraded to Bitdefender premium
just upgraded to Bitdefender premium +VPN, and only use one device which is my laptop, when I open up my Bitdefender account it shows it is installed on two devices, on checking the security dashboard details one has the correct MAC address and the other device which is protected has a different MAC address (it may have…
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Bitdefender Services Are Not Responding. Please Restart the computer...
I usually get "Bitdefender Services Are Not Responding. Please Restart the computer..." when i launch my win 11 and i also sent a support ticket to the bitdefender support and got no response. How can i fix this?
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Gravityzone power user
I'm an IT Specialist for my company. Currently we have a few users who are getting errors during windows updates. Current articles are saying to temporarily disable any 3rd anti virus software. Has anyone used the power user setting to deploy to the bitdefender agent to allow users to temporarily disable bitdefender? If so…
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cancel auto renewal
I have tried the recommended procedures to cancel auto renewal but nowhere in central does a billing or payment option appear
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How do I stop BD from blocking a specific website?
Title says it all…a website I know to be safe keeps getting blocked by BD. How do I override that so I can access the site?
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Duplicate Subscriptions
How do I determine if my two subscriptions are duplicates? I have two and don't know why since they both go back to 2021. There is no customer service number or email for me to inquire. How does one get info on such a matter?
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How do I stop Bitdefender starting twice when I start up my Mac?
For some time, when I started up may Mac, Bitdefender just started quietly in the background. Now at startup, a window appears which I then close, but recently, 2 similar windows appear - the first one disappears automatically, but then the second has to be manually closed.
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Setup on windows SQL Server
Hello, According to your experiences, can the installation on Windows Server 2019 with SQL Server be done with the complete package of all modules? Thank you.
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Central and Subscriptions
Hello! I don't get an identification code when selecting the subscription/details menu item. What could be the problem?
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Safepay won't login to Discover
I contacted Discover, which suggested I quit using Safepay since I can login with a regular browser. I liked the idea of Safepay, but is it worth the hassle? BTW, I can't find any place to complain to Bitdefender about the problem.
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Bitdefender Safepay
I have been using Bitdefender Security for many years, particularly Safepay for internet banking. However, I am currently unable to access my bank account through Safepay. When attempting to do so, I receive the message "Something went wrong" accompanied by the error code "1007." Notably, I can still access other financial…
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Call unblocking issue
Due to performance issues, I specifically turned off call blocking on an android device that cannot receive calls. Now getting a recurring notification to turn call blocking back on. How can I stop this recurring notification?
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Update stops at 90%
Well its back. When I go to the right hand corner and right click on Bit Defender and select Update, it goes to 90% and stops. If I cancel the update all of Bit Defender shuts down. When I reboot and try to do the update again it says Threat Information Update 0.00 & Product Update 0.00. If I continue it stops at 90%…
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Online Threat Prevention - Adding Class C Network in Exception
Hello, I'd like to add a full Class C network e.g 192.168.0.0/24 as an exception under the Online Threat Prevention section. I've tried everything I could think of and read online, but it doesn't seem to work. Adding individual IPs works fine, but not with whole networks or anything that includes a prefix. The reason I…
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USB
I have a batch file which copies a folder full of files to a USB stick. The copy seems to be successful but then bitdefender comes along afterwards and deletes the files. I've tried adding the drive that I plug it into as an exception, but that doesn't seem to do anything.
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Google search engine changed to Bing
Today I noticed that the default search engine for Chrome which was set to Google was switched by something to Bing screwing up my Chrome tab shortcuts, colors, and almost everything. I did an AI search and it said it most likely was Malware and to run an Antivirus program to search for malware. I ran my Bitdefender Total…
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Dashboard
Hi, What happened to my dashboard ?. I can now only access a "dashboard" on the Bitdefender website. And not at all impressed. Several hours ago attempted to get a "Quick "Malware Scan". Eventually got as far as "Processing your command". Appears to be stuck there
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snelheid
geachte, als ik vpn aanzet is mijn internetsnelheid 4x trager. hoe kan ik dit vermijden? Mvg Peterr
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Safepay Login to Wells Fargo Bank (USA)
Much like the issue with RBC which was corrected recently I have not been able to login to WF for at least 2 months. Issue is still ongoing and I can log in with any other browser such as MS or Firefox. All other logins with Safepay are working. Thanks.
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Internet connection instable with Web Protection
Hi, when Web Protection is enabled on my iPhone (15 Pro) my Internet connection is lost every now and then. At least a few times a day. I did my research and found more people with this issue. Yet no fix but completely disabling Web protection. I even tried completely removing and reinstalling the app. Nothing works. So…
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Renewal to better edition not possible
I've tried to renew my Family subscription of Bitdefender Total Security. In order to do it correctly (renewal not new licence) I've clicked on renewal banner onder My Subscription in Central. New page was opened and it offered me subscription for Total and Premium. I've selected Premium as I wanted better edition. Filled…
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Thanks,
The current bit defender is light and does not slow down computer.
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INFO: Bitdefender Safepay Not Allowing Access To Some Banking Websites [FIXED]
Hello. Anyone experiencing Bitdefender Safepay not allowing access to some banking websites (Wells Fargo Bank, Lloyds Bank, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 19, 2025: This is a known issue by now, the dev team managed to detect an incompatibility between Safepay and the…
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Bitdefender Antivirus Plus detected trojan Gen.Variant.Tedy.373140
Hi, I am new paid user of BD antivirus plus paid. Please help as BD detected Tedy trojan when I scanned as external HDD. Please move post if this is not the relevant section. System Details: Win 11 with latest Sep 25 updates installed, BD version: BD antivirus plus 26.0.18.75, BD agent: 27.1.1.14 Standard user account.…