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SecurePass
i bought family subscription and from the Bitdefender central (web) i see SecurePass included and successfully installed on my desktop. But when i try to use the app on my iphone i get a message no active subscription. And from Bitdefender central (mobile app) i see password manager is included and not the securepass. The…
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Password Manager and Passwords
I have upgraded to Security Pass and failed to see that I should have exported my password data from Password Manager, is there any way of recovering this file or has it gone forever
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ATT&T data breach
I received an email - supposedly from BitDefender - from this email address: xpressus.emsmtp.us. It was regarding the AT&T data breach. Is this an email from BitDefender?
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Identity Theft Protection
I'm from Latvia. Is it possible only in the U.S.?
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Bitdefender blocking Office 365 licensing and activation
Product: Bitdefender Total Security | Build 27.0.58.324 OS: Windows 11 Enterprise 64-bit, version 26H1 | Build 28000.1836 Office: 365 Business Premium I've had a lot of issues with Microsoft Office 365 not activating and coming up with an account error. After too much troubleshooting and tweaking settings, I've confirmed…
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over 40gb
Why is my bitdefender over 40 gigabyte? It is the third time I've reinstalling and after few days it gets over 40 gigabyte first time it was over 60gb "windows 11" no idea what to do I'm starting to regret buying bitdefender
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URGENT: 2FA reset required
Hi, I now realise that a 2FA code is required to access the Partner Portal which I do not recall setting this up earlier. Can I request if someone on the Admin side will be able to send a 2FA reset please? I have a renewing client which is expiring this week. Please check this ticket which I have raised: PAN 2FA Issue -…
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macOS Threats Are Evolving. Bitdefender's Protection Should Too.
I've always appreciated the care Bitdefender puts into their consumer products, anyone can bring much of the security Bitdefender sells to businesses to their home, at this point, the Windows antivirus is a mature and complete product. I think you should allocate more resources to bringing the Mac counterpart to the same…
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Come say hello and tell us about yourself!
Welcome to the Bitdefender community! Regardless of the fact that you've been a Bitdefender user for a long time or it's the first time you use our products, we'd like to give you the opportunity to share a bit about yourself with us and everyone in the community! You may find that you could meet people who share in your…
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Why can't I view logs after a scan?
I've done a full system scan, and threats have been found and quarantined. After the fact, I continue getting notifications that there are attempts to pass malicious command lines to various exe files. It never says where the file is coming from, which is information I am hoping to find in logs. Even if it's not, I would…
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How do I resolve a problem with the Central App?
Hi All, For the past few days I have been unable to access Central though my Central App on an Android phone. When I tap on the App, I am faced with completely white screen with the word Central (in black) in top left and an arrow (in black) pointing from it to the side of the phone. I have tapped the arrow, tapped on the…
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I have a paid subscription for 5 devices one device is telling me I have 13 trial days left!
I am new to this, only installed yesterday. I have "Bitdefender Premium Security Individual" installed on my Windows PC, my Android phone and android Tablet. On the tablet, Dashboard it all seems set correctly but there is a Green Strip below where it says You are safe, on the Green Strip it says, Extend your protection,…
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Scam Protection not checking GMail
I have installed Mobile Premium Security on my Galaxy S9+ and Galaxy S23+. Scam Protection indicates it has checked Links and Messages but not Emails. I have both GMail client installed from PlayStore, but also logged into my Email through a web browser and left that open for a day. Even though I have received 20+ emails…
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Buy now button not working
My trial period is nearly over but when I click the buy now button/link nothing happens.....what am I doing wrong...how can I buy it
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Does the Bitdefender Rescue Environment scan support dynamic disks?
On one of my PCs (which has a dynamic system disk, as well as a dynamic data disk), the Rescue Environment scan does not run. After selecting Restart System to run the scan, it boots up to a screen to select the appropriate keyboard language. When US is selected, it then presents a Windows recovery-type screen, which has…
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VPN on Windows 10
No problems using VPN on windows 10. How can I revert back to my original IP address, in other words disconnect from VPN?
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Can't install Ollama
Hello, Trying to install Ollama AI (from original ollama website) using the powershell command irm https://ollama.com/install.ps1 | iex Bitdefender refuse to install due to a (probable) false positive for Heur.BZC.ZFV.Boxter.341.110DF726 What to do? Thanks! MB
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Bitdefender systray icon not showing again
W 11 26200.8246 Bitdefender 27.0.58.323 latest update To clarifiy one by the clock bottom right of my screen is missing on startup sometimes it there sometimes its not it will either be there and stay or not show up. If I restart it will show every time but thats a pain and shouldn't be necessary. I reinstalled it this…
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Are there plans to expand capabilities to other browsers and email service providers?
Hi All, As a recent convert to Bitdefender I have been delighted by a number of the capabilities included in the Ultimate Security package. One area which is a touch frustrating, however, is that certain of the email and browser capabilities are not afforded to the Browsers I use or my email service provider. I imagine…
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False Positive Report: https://www.esthederm.it/ flagged as Fraudulent/Dangerous
Hello Bitdefender Community, I would like to report a false positive regarding the website: https://www.esthederm.it/ Currently, Bitdefender is flagging this site as "Dangerous" and "Fraudulent," preventing access. However, this is the official Italian website for Institut Esthederm, a well-known and reputable…
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Computer continues to freeze on boot
Good evening. I have three computers running Bitdefender, and all three have the latest version of the antivirus. The problem is that on one of them, even though it already has the latest version of the antivirus (27.0.57.313), it keeps freezing when Windows starts up. What I’ve already tried: I’ve even tried reinstalling…
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Urgent: 2FA Reset Required – Cannot Access Account
Hello Bitdefender Community, I am reaching out because I am currently unable to access my Bitdefender account due to an active two-factor authentication (2FA) that I can no longer complete. I have already made multiple email contacts requesting a reset, but I have not received any response so far. I have also provided…
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Bitdefender signature update downloads: Plugins/e_spyw.i01 Plugins/emalware.001, what are they?
Bitdefender and it says that my pc is clean but then look through my Bitdefender update run today there are update downloads including: Plugins/e_spyw.i01 Plugins/emalware.001 Plugins/krnl.xmd What are these files?? Many other files downloaded too but too many to list. Scan details say 123,634 'Skipped items' and 331…
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bdntwrk conflict
Hi! I have Windows 11 Pro and recently installed Windscribe VPN. I hope someone can help with this. This is the message I'm getting… Windscribe has detected that bdntwrk is using a high amount of CPU due to a potential conflict with the VPN connection. Do you want to disable the Windscribe TCP socket termination feature…
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How the infection detection works?
Here are 2 notifications from bitdefender. It's only static text. I own this two pages. The certificate is valid. What is wrong with this? Infected web page detected Feature:Online Threat Prevention We blocked this dangerous page for your protection. [URLs removed by admin - Posting malware samples and /or URLs is not…
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Comparison: Is Bitdefender Antivirus Plus as powerful as Total Security?
Hello Bitdefender experts, First of all, I don't have enough money to buy the full Total Security product. My question is, does Bitdefender Antivirus Plus have the same strong basic security engine without the add-ons, and is it sufficient without me having to worry about security?
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How do I check if my account is set to auto renew or not?
Anyone know, plz?
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Firewall Is Blocking Splashtop Remote Access
Remote access via Splashtop is being blocked by the firewall even after the app is allowed. I cannot find any current threads regarding this. I need urgent guidance for a workaround. This is crippling my business and I will need to consider alternatives ASAP if I cannot restore functionality.
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Unable to delete assets
On GravityZone Business Security Enterprise, if I select assets (not part of the AD group) and then click delete, the wheel spins but doesn't delete the asset. I also tried scheduling the automatic deletion of all assets that have been offline for 30 days, but it doesn't work. What can I do?
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False Positive
Hi! my name is Viggo and I am desperately trying to get my business EcoHulls running with my two friends. Our website has been built by a professional but because it is new it still seems to get flagged as a false positive by many providers, including Bitdefender. One customer could not access our site through his wifi…