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Users lost the ability to write to external drives
We never used any content control or USB control in our policies We have a number for reported users on Windows 11 where Gravity zone client is installed, are unable to copy any files to external USB devices. The error they get is : "The Disk is write-protected Remove the Write protection or use another disk." We tried the…
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Compatibilité avec smarts Pixel
Bonjour, les smarts Pixel de Google peuvent ils être protégé avec le premium Bit Defender ? Et entièrement comme un samsung ?
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Imaging a Windows 11 PC with Bitdefender installed
I tried imaging the C drive of my computer that has BD installed on it. Will not boot ( the drive that i imaged to) afterwards no matter what software program I use. I did do an image of the PC before I installed BD or any other apps, it did ok. Now when I try that I get unavailable boot device. I can hear the drive being…
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How can I mitigate and contain the Sorvepotel malware?
I'm a new Bitdefender user, the solution used by my organization. How can I contain the execution of SORVEPOTEL (WhatsApp malware) in my 1,000 endpoint environment? +info: https://www.trendmicro.com/pt_br/research/25/j/self-propagating-malware-spreads-via-whatsapp.html
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Trojan.GenericKD.77593580
OneDriveTemp\S-1-5-21-2558305473-182947327-4101209108-1001\21cfc24a61f242cdb5671d6fca062ab8-ea37f14a4db62047802a6f5504000000-ea37f14a4db62047802aa25604000000-e4d72dd1ddd193ed0f40805298700d5bd4ee668f.temp has been infected by Trojan.GenericKD.77593580
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Are Third-Party App Stores Safe to Use with Bitdefender Installed?
Hey everyone, I’ve been wondering about something and thought this community might have some good insights. I know Bitdefender does a solid job at blocking malware and suspicious downloads, but what about apps that come from third-party app stores (like APKPure or Aptoide)? If someone downloads apps from these alternative…
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Penalty for automatically renewing BD subscription?
Maybe some people smarter than me can understand why Bitdefender chooses to charge higher prices for automatic subscription renewals than for manual renewals. I received an email on 04 July 2025 as follows. Hello [Surname Forename], We are glad you decided to continue using Bitdefender and automatically renew your…
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version 27.0.54.272 for windows ...cannot see my remote ip rules in firewall
version 27.0.54.272 for windows ...cannot see my remote ip rules in firewall I added a deny rule in firewall in bitdefender with a remote ip address. The rule does not show up in rules screen after the rule add. Doing a search on the remote ip address finds nothing. I i try to create the firewall rule it says it already…
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Log in problem
Can not login to Secure pass using my Bitdefender account, and am stuck in sign in to Bitdefender loop. ? Suggestions
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Excessive quarantines. Just a quirk, or legitimate infection?
Hello everyone, I recently transferred some files from an old computer to a new one via USB. I never saw a notification from Bitdefender, so I don't know if it happened right away or later on, but at some point Bitdefender quarantined a json file I had created and which had been part of that transfer. I understood why it…
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Bitdefender is blocking access to my Realtek Audio speakers some time after I reboot.
After a reboot, all applications on my HP laptop (windows 11) stop being able to access my speakers. I have been advised that this is because Bit defender is blocking the apps from using the speakers. Apps include Youtube, MediaPlayer and Zoom. The error message is either "audio renderer error" or "we can't find an audio…
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Virtualbox 7.2.2
I am having problem with virtualbox 7.2.2 not having network connectvity when installed on windows 11 pc . I run virtualbox 7.1.2 and it runs just fine. In version 7.2.2 they changed networking interfacing and NAT functionality. Has anyone else had this problem or have any solutions. Virtual box 7.2.2 networking runs fine…
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Protection Does Not Seem Active
I have BitDefender on 4 PCs. My main PC seems OK, I get messages all the time that access has been denied, etc. My wife's PC also has BitDefender, but don't see any messages. She also gets messages that her PC has a virus and must push a button to fix it. The button is not pushed and the only way to continue is to push CTL…
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How to develop an agent update plan
My company uses Bitdefender GravityZone cloud solution. Due to our limited bandwidth, I cannot update all endpoints at once. Could anyone advise on how to automate an update schedule and restrict the number of endpoints updating simultaneously? This would help us avoid network congestion while keeping all devices up to…
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Why Can't I Use The Bitdefender VPN Included With My Basic Subscription?
Hello. I don't want to renew my VPN Premium subscription. Why won't Bitdefender let me turn on the VPN that comes with the package? Can I refuse to renew only VPN Premium, or will I have to abandon Bitdefender entirely and take another antivirus for this?
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Bitdefender Total Security-Turn off "Device Scan"
I have several flash drives, SSD and HDD external drives attached to my system. These are "permanent" drives i.e. the ports are not used for plugging in unknown or other drives of any sort. Since the most recent update, BD has taken to scanning all these devices as being "New" at startup. I have been to Antivirus>Settings>…
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allow priority with remote (or local) ip address firewall rules to overide application entry
allow priority with remote (or local) ip address firewall rules to overide application entry and have higher priority i.e. msedge (fooey)
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make firewall understand dns entries in firewall
make firewall understand dns entries in firewall (and or do a dns lookup) If i add rule would like to add the host and domain name vs a static ip address . The ip address could change
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Just installed Bitdefender (on Windows 11), but showing 'turned off' in the Windows Security app.
Hey guys, New to Bitdefender, coming from Norton. Just installed it yesterday on my 3 devices. 2 is working perfectly fine. On my main computer (updated to Windows 11 a few days ago), it's showing that it is turned off in the Windows Security app, but Bitdefender is definitely running. I clicked turn on and then allow,…
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Ability to Ignore some Products during Competitor Removal phase of BEST Install
I help run a MSP, and we've used Bitdefender Endpoint Security for several years. The ability to enable "Remove Competitors" within the installation helps us save loads of time during client onboardings. But in recent years, the list of competitor products has grown significantly, to include some backup and EDR software we…
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Can I access BBC content while on holiday in Italy using Bitdefender and how?
Can I access BBC content while on holiday in Italy using Bitdefender and how?
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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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My scan features turn off automatically once I click on run system scan. What can I do?
Hi. I am new to bitdefender and under advanced for antivirus, I turned on both boot scan and scan archives. However, once I click on the 'run system scan' button, both those features automatically turn off and I don't know if bitdefender is scanning those. Also, after the scan completes, the features turn back on…
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PARTIAL UPDATE CRASH ON WIN11
THE INITIAL DOWNLOADS AND WHEN IT BEGAN TO INSTALL THE MACHINE CRASHED. NOW UPON LOGIN BITDEFENDER QUICKLY TRYS TO INSTALL CRASHING THE MACHINE THERE NO TIME TO STOP THE INSTALLATION. iS THERE ANY TO STOP THE BITDEFENDER INSTALLATION TRYING TO INSTALL.
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Bitdefender version 27.0.54.272 issue with windows 10 security center
Hi everyone, I recently reinstalled my windows 10 PC using the windows 10 media creation tool with the setting keeping my files and apps. I then after updating windows installed the latest version of bitdefender version 27.0.54.272, this version seems to have an issue with the windows 10 security center. It shows "status…
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Question malware types and files in pc
What are the names of types of malware that acess, modify, delete, or corrupt PC hdd and ssd files (Windows files and personal files, games, music, executables, ISO, IMG, RAR, ZIP, 7Z)? Does all malware have the potential to do this? In this case, how are the malware QtWebKit4.dll (Trojan:Win32/Wacatac.C!ml), Caller.exe…
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Adding advanced settings to consumer products & Kernel API Monitoring
Bitdefender's ATD impressed me a lot, I'd like to say it's the best consumer antivirus solution. However, as far as I know, ATD works mostly with Ring 3 hooking, which seems can be bypassed by Direct SysCalls (like Magniber) or NTDLL reload/unhooking. To address such cases, I noticed the enterprise line added a…
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Kindersicherung setup
Kann man auf einen Windows 11 PC die Kindersicherung einen Benutzerkonto zuordnen? Auf dem PC sind mehrere Benutzerkonten eingerichtet worden und ich möchte dem Benutzerkonto von meiner Enkelin die Kindersicherung zuordnen. Geht das? Oder ist das ein globales Setup, welches dann für alle User gilt? Das wäre schlecht… Danke…
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Please help me to delete the unwanted file (.dat)
Hello, Bitdefender File Shredder could not be able to delete the unwanted file as shown in the attached screenshot below. The unwanted file is in Adobe Lightroom but it does not belong to me as I did not purchase it. According to the scan result of Bitdefender Total Security, the unwanted file has a hidden password. So,…
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Internet Security for Windows 3 devices
Hello I have a subscription that I am not using because of a technical issue doucmented elsewhere in this forum. I just bought a MacBook Air. I guess there isn't a way to convert my subscription to Mac OS. Is there a reason why the subscription isn't just a number of devices and OS independent?