The Bitdefender Expert Community

Hi Bitdefender Community, I recently received an alert under Dark Web Monitoring titled "Data Collection August 2026". The alert mentions that my email (removed by admin) was involved in a breach collection of 280,482,679 records and lists a partial password ending with 098. However, the dashboard does not show which…

Hi, Today I've had to disable Encrypted Web Scan in Bitdefender Free to be able to collect my Gmail otherwise it complains that the certificate for imap.google.com is not from a trusted source, I did try adding the path to thunderbird to the exceptions list in BD but that did nothing. Any suggestions please? Thanks in…

hi, I installed Bitdefender Total Security on my Windows 11 Laptop. Since the installation, I cannot back up the laptop onto a USB drive as the back up software is reporting the drive to be inaccessible. I cannot access the drive to read files but the back up software does not work.

Hello I am using poco f4 Android and this issue has popped up today after the update, it wasnt happening before. Everytime I restart my phone the anomaly scan radar count keeps going up even though the main scanner says everything is clean.

I can login to Bitdefender Central without a problem so I assume my account is not locked. However, recently I cannot unlock my SecurePass Vault. I have a 4-digit pin that no longer seems to work nor does my Master Password. How do I resolve this?

Ciao perche si può solo configurare per USA? Sia da mobile che da pc solo per America.

Lately I've been having issue with my computer its been shutting off and re-opening and CPU was frying… so I decided to check and there was CPU burner or crypto miner because of that my computer was slower than usua. I did a Bitdefender scan and it couldn't find it. I deleted the file but it still didn't stop the malware.…

Realizing that you’ve transferred money to a scammer can be frightening, but what you do next may make a real difference. The sooner you contact your bank, report the payment as fraud and request an urgent recall or freeze, the better the chances that the funds may still be stopped before they are moved elsewhere. This new…

Hi everyone, I'm having an issue with Bitdefender Mobile Security on my Android device where App Anomaly Detection repeatedly turns itself off. Every time I toggle it back on, it stays active for a short while before automatically disabling itself without any error prompt or notification.

Europe is convinced that it should become more independent from other non-European countries because of data protection and security. I selected Bitdefender because of its European roots. As I did with web browser Vivladi. When will Bitdefender incorporate European web browsers such as Vivaldi to support European autonomy?…

I'm using it only on Win 11. I never do financial stuff on my phone. Would Safepay work with a different VPN such as Proton?

(1) Following Clean install of W11 (from an MS Account to a local account ), all attempts at installing Total Security fail - all I obtain is BD Agent whose function is doubtful. (2) Contacting support means obtaining some sort of robotic (or standard) response recommending BD Central and access to "My subscriptions" .…

When I click on My Vault, I only see a random short list of items in the vault. How can I see the whole list? It recall being able to see the whole list before the recent SecurePass app update on my Mac.

Congrats to the Bitdefender team on the release of version 2.0.184 for Mac! The new updater looks great, but a few UI/UX improvements would make the user experience even smoother: Full-Screen Support: Please add a green window control button at the top-left corner so users can view the app in native full-screen mode.…

SUMMARY On this machine atc.sys accumulates kernel pool memory continuously and does not return it until reboot. At 6 days uptime it held 1,242 MB across 282 distinct pool tags with 3,063,374 outstanding allocations. After a reboot it reached 357 MB within 20 minutes. The memory is never returned while Windows is running.…

i am facing suddenly of an "atc4.detection" viruses that send dozen of programs , folders , .dll , etc.. in quarantine which is considered as a false positive i restored the quarantine , but unfortunately some files are not restored mainly because the folder of the files are deleted. its seems that atc4.detection…

Product: Bitdefender Mobile Security / Bitdefender Ultimate Security (Android) Issue Summary: App Lock fails to intercept and lock protected applications (e.g., Brave Browser) whenever the device has an active internet connection (Wi-Fi or Mobile Data). The lock screen overlay only triggers as expected when mobile data and…

I have Pixel phone and DuckDuckGo browser. My phone has a pretty solid spam detection and filtering functionality with fairly granular behavior control. I do not really need Bitdefender meddling in my incoming calls. Yet any time I touch the app it inundates me with popups suggesting I start using Bitdefender to filter…

My Ultimate Business security I need more than 6 devices but I can't see any way to add devices, which I thought was supposed to be possible - and is absolutely necessary for me. Advice please!

Hello everyone, I’m having an issue with Bitdefender VPN. The VPN connects normally, but after some time it disconnects unexpectedly. I have tried reconnecting and restarting my device, but the problem keeps happening. Has anyone experienced the same issue or found a reliable solution? Any suggestions would be appreciated.…

I posted a question last year about the viability of removing (or making optional) the Bitdefender:Safe email label. I have Outlook and Gmail mboxes and removing the Safe label from 99.9% the emails is wasteful. Can Version 28 "fix" this? Of note, one segment of the emails that are labeled Dangerous are the Bitdefender…

I did a full scan on this system and received the message that 1024 files were skipped because they are "password protected". They are .svg files which can contain malicious code. Is there a reason for skipping the files? Someone reported that Malwarebytes scanned the folder without issue although I can't confirm that. See…

Face it - when you are dealing with Finances, which is what SafePay is mostly about, a Calculator is indispensable, right? So, when you are in the site on Safepay and you need to add some figures up, you are forced to swap out repeatedly to enter each amount correctly into your calculator. This forces you to either enter…

A few months back I was asked to join a zoom meeting. It was a hack, they now keep taking over my computer and ordering items on amazon with saved credit cards (which i have removed now) but they keep taking over my computer and it gives me a screen saying it is a windows scan… which it is not. How do I get rid of this… I…

I was trying to log into S&S Activewear, largest clothing wholesaler in USA. Screenshot says VPN is likely culprit. Happens in Safari and Firefox. Haven't tried Chrome. S&S is trying to tell me it's because my computer is new. Makes no sense as it's the ONLY site I can't log into. Screen shot attached. I tried to find a…

Lately, there has been a significant uptick in the number of users switching to Linux in order to maintain privacy especially in relationship to vendors using AI to spy on users (Windows 11). I have begun the process of switching to Linux and discovered that Bitdefender no longer has a Linux product for home use. Now maybe…

Hi - In my Total Security, Firewall protection won't stay ON. I keep getting pop-up alerts that neither Bitdefender nor Windows firewalls are on. I'm not all that computer savvy so I'm hoping there is an easy fix for this or a tech number I could call so, if it's really complicated, they could take over my computer and fix…

New Bitdefender asked me now several times after a while that an USB stick has been placed. (Which i did not). And that it wants to scan it. So i did it, and this comes: After a while it scans drive H. But a while means literally 3-4 minutes. H is a drive on USB. It seems Bitdefender identifies it as an USB stick, when it…

I have a license for Internet Security, but I want to install only the Antivirus Plus version (the one without the firewall). Is this possible, and if so, how do I do it? The installation process forces the use of the license associated with my account, and I cannot change this. I should also mention that I do not want to…

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