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Bitdefender makes Windows start in Recovery Mode
Hello. I have an issue with the latest version of Bitdefender. Ever since it updated not so long ago, it has been booting my desktop into recovery mode whenever I turn it on. I am certain it's an issue to do with Rescue Environment. I narrowed this issue down to BitDefender because I only installed it on my computer…
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New Bitdefender Total Security Activation did not extend existing subscription
Hello, I currently have an active Bitdefender Total Security subscription that expires on 27 December. On 3 December, I purchased the same Bitdefender Total Security subscription with the intention of extending my existing subscription period. However, after activating the new code, my Bitdefender Central account shows the…
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Bettersax Course Videos Won't Play
The Bettersax course videos stopped playing once I installed BitDefender VPN. Has anyone else had this problem? If so, how did you resolve it. Turning of the VPN doesn't work.
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One Click Optimizer doesn't clean up the junk files, and these junk files keep building up.
My desk top OS is Window 10 Pro. "One Click Optimizer" doesn't clean up the junk files, and these junk files keep building up. I tried to delete these files but Window required "Administrator" to access. I tried changing myself to "Admin" (which I am!) window still reject me. Please help. Please see the "word" doc.…
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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New malware
Albiriox
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How can I shred my deleted files?
I can only find links to delete existing files. Is it possible to shred my deleted files?
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Penalty for automatically renewing BD subscription?
Maybe some people smarter than me can understand why Bitdefender chooses to charge higher prices for automatic subscription renewals than for manual renewals. I received an email on 04 July 2025 as follows. Hello [Surname Forename], We are glad you decided to continue using Bitdefender and automatically renew your…
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Systpenhservice.exe - this is acting like malware and I cannot delete it
I discovered that an executable file, syntpenhservice.exe has frequently been running on my computer and seems to be causing my computer to reboot. Apparently this is a driver is and it is a 64bit Synaptics Pointing Enhance Service, but I don't even have a device like this on my computer. I spent months trying to find this…
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Installing Premium Security on a laptop already protected with Total Security
Hi, my Total security software is near to expire so I decided to buy Premium. I disinstalled the software from the machine and removed Its name from the "manage devices" of my subscription page, but also if I download the installation from the new subscription (Premium) it always install the "Total" software. What am I…
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How Do I Configure The Firewall for Webdav Connection?
When I work from home, I access my office services through it's Webdav connection. I currently use Netdrive, which is very flawed in that it causes sync issues, resulting in files being randomly locked and deleted from the server. I've finally got the built-in Webdav service in Windows working, however, I can only connect…
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VPN for Linux Distros . . .
When will the client be available for subscription? This product is desperately needed. Regards,
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Email issue after last night's Bitdefender update
This morning I am unable to send any emails from my Thunderbird account on this laptop. I get an error that says "Sending of the message failed. An error occurred when sending mail. The server responded: <***> sender rejected AUP#POL. Please verify that your email address is correct in your account settings and try again."…
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how do i download a vpn im on my school lenovo chromebook and it blocks almost everything
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Unable to get into QuickBooks
I have been unable to get into the QuickBooks file for 3 weeks. After working with QuickBooks, they exhausted every effort on the file and program, and everything is working. They indicated that it is most likely my firewall (Bitdefender) blocking access. This began after the latest Windows 11 update, for which I had to…
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How to turn off Safepay notifications?
I hate notification popups. I do HATE them with all my willpower. Please explain how i am supposed to turn off safepay notifications? I have restarted PC multiple times, popup will not stop appearing. Bitdefender is great product, but bugs like that makes me hate it. PS. clicking "not for this page" also doesn't do…
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How do I work around a bug with Security?
Bit Defender will not let me log in. Fresh install of Windows, nothing has been put on it. Fully updated. I log into Bitdefender central, download Bitdefender, and install it. It does the assessment and directs me to create an account. Clicking this opens a page to create an account and Sign In on the bottom left. I click…
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Comet AI browser support?
Hi all, When will be added support for a new Comet AI browser by Perplexity? Thanks in advance! Best wishes, Slavoljub
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change and renew
I currently subscribe to Bitdefender Ultimate Security Plus and want to move to Bitdefender Premium Security and extend my subscription. How do I accomplish?
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Bitdefender together with Scuderia Ferrari HP
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari HP. Full announcement below: https://www.bitdefender.com/scuderiaferrari/ Forza Ferrari!
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Av.test.org lost performance!
During September and October 2025, among the 16 security products for home users using their default settings, Bitdefender lost performance!
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'erroneous' notifications of virus detection
I have done a system scan and remove 4 infections. rebooted the windows PC but I am still getting these 'erroneous' notifications of virus detection. How can stop these? Thanks in advance.
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How to download a file from github if bitdefender blocks it?
Its about a home media player via ugreen nas. I would like to install jellyfin via docker on my nas and found, that my samsung tv has no app in the store. I tried to download a jellyfin installer for my samsung tv (plex started to want money …) and bitdefender blocks the download. if i continue the download - i just…
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how to remove unwanted virus/ malware
Bit Defender has blocked multiple attempts to access my system from *** I do not know what it is but one blog suggested it to be a trojan. Does anyone know what it is, is it cause for concern and how do I get rid of it. Thanks in advance thehandwerker *** EDITED: File(s) and/or URL(s) removed by @Gjoksi "Posting malware…
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if an attacker used a suite and had physical access to cpu and can talk via network to you
what would u do
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BitDefender Won't Quit or Uninstall on Macbook Air
Hi. I just subscribed to BitDefender for my PC and Mac. Unfortunately, my browser began to freeze on the Mac so I attempted to restart it but could not because BitDefender wouldn't quit. I tried to uninstall BidDefender by opening the BitDefender Uninstall icon. An "uninstall error" occured. Any thoughts on how to remove…
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🧠 Possible Smart App Control Interference in AV-Comparatives Performance Tests
Hello Bitdefender Team and Community, I’d like to share a technical observation that might be affecting how Bitdefender — and potentially other security products — are being evaluated in AV-Comparatives’ performance tests, especially since the lab switched from PCMark to the UL Procyon Benchmark Suite as the measurement…
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Wildcard IP addresses and IP sorting
I'm not sure if this is already available, but I am having to block numerous attempts to attack my systems from the same group of IP addresses; octet 0 is ****** (******.b.c.d) and octet 1 is YYY (a.YYY.c.d) so it would be ******.YYY.c.d. Is it possible to implement a global rule for the firewall such that it covers…
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I used to had an family suscription and I buyed a better one now i cant activate the new one
I used to have a family subscription, and I bought the improved one, but now that it has expired, it tells me that I am already on another one ,it will not let me have the new one. What should I do?
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Unable to use Bitdefender Antivirus - chronic restart message - Mac
For the last month I am unable to get past the error message "Restart Device - Your device needs a restart to apply the recent settings changes". MacBook Pro M4 2025 running first Sequoia 15.7, now Tahoe 26.1. Dozens of restarts leading nowhere. Finally uninstalled all Bitdefender apps (AV and VPN) using macCleaner Pro,…