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Need to deactivate kill switch
i use windows 11 on a surface laptop. BitDef VPN connects for 5 to 10 seconds and then disconnects. I used different locations and still deactivated.deactivate. someone suggested to deactivate the kill switch but I cannot access the kill switch. How can access the kill switch? Is deactivating the kill switch the real…
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Why doesn’t SecurePass activate in Chrome, even with the extension installed?
I’m encountering a limitation with SecurePass that affects my workflow. While the extension functions within Microsoft Edge, I often need to work exclusively in Google Chrome. Unfortunately, SecurePass does not activate in Chrome, despite the extension being installed and visible in the extensions list. I’ve already…
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How to remove Application.Hacktool.KMSAuto.B and Trojan.Generic.38264277 ?
Bitdefender was not able to disinfect them.
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Upgrade to Premium Security - Individual
As my Total Security - Individual and Premium VPN expires soon I was offered an upgrade to Premium Security - Individual. I finally got security plan to install but cannot get the VPN to install. it keeps saying not installed, I have tried a download a few times but will not work. I followed the steps indicated but all I…
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System scan after cyber event - hoping for help reviewing the log file
I just did a system scan and a cyber event and I am hoping someone can review the log file. There's a bunch of password protected files that are skipped in the scan. Any help appreciated from the community :) Log file attached. https://us.v-cdn.net/6031943/uploads/H72P02HEJRWM/1758643598-1-01-2.zip
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358,000 files skipped?
Windows 11. Running Bitdefender Total Security. Scan says complete, but files not scanned are over 358,000. Bitdefender says scan complete…….why and what's going on with that? I've been using Bitdefender for a couple years and my scans always totaled over 1,000,000 filles….. Uninstalled and reinstalled, but same results.…
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Big Problem with Upgrading to Premium Security Family plan
OK, I have Total Security Family Plan - did a chat with customer support to upgrade to Premium Security Family Plan. Was told to go ahead and buy the new one and then reallocate the devices and then turn off auto-renewal on the old plan. Guess What - THAT DOESN"T WORK. Can't activate the new subscription as long as the old…
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Misleading price when checking-out the product
When checking out the product I've selected, the price changes as in the first one is 540 RON without VAT, and afterwards is 745 RON without VAT. What is happening here?
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Feature Request: Bitdefender VPN Extension for Seamless Browser Integration
After reviewing various Bitdefender products and finding their capabilities outstanding, I am now focusing on Bitdefender VPN. It is available both as part of the Bitdefender antimalware suite and as a standalone product. I think Bitdefender should create extensions for Chrome, Firefox, and Microsoft Edge Chromium. This…
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Request for re-evaluation and removal from blacklist: http://www.gumuscaypen.com/
Dear Bitdefender Team, We are writing to request a re-evaluation of our website, http://www.gumuscaypen.com/. Our site was previously flagged by your service on VirusTotal. We have taken the necessary steps to conduct a full security scan, and we can confirm that the website is now clean and all potential threats have been…
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Bitdefender Android Scheduled Scans?
I see that most of the scans in the last week since downloading and installing Bitdefender from the Google Play Store, have been manual scans. Am I'm missing something or is there a setting for Scheduled Scans on my Android Smartphone?
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🧠 [Feature Request] Add Detection Engine for Malicious USSD Forwarding in Bitdefender Mobile
Hi Bitdefender Team and Fellow Security Enthusiasts, I’d like to suggest an important improvement for Bitdefender Mobile Security (Android) regarding USSD-based forwarding scams that are becoming increasingly widespread — especially in countries like India, Pakistan, Bangladesh, the Middle East, and beyond. 📌 The Problem…
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Installation impossible sur un des appareils
Pour renouveler Bitdefender total security j’ai acheté une solution pour 3 appareils. Pas de problème pour l’installer sur mon smartphone et ma tablette mais impossible sur mon PC. Le code serait inexact et avec téléchargement cela ne démarre pas. Merci de votre aide.
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How I can track my refund request?
Dear Bitdefender Support Team, I opened the following tickets three days ago regarding unauthorized charges made to my credit card account, but I have not yet received any response: Ticket number: 1010544821 Ticket number: 1010544804 I would like to kindly ask for an update on the status of my refund request and the…
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L'accès de Bitdefender à certaines données de votre compte Google
J'ai reçu un mail indiquant L'accès de Bitdefender à certaines données de votre compte Google va expirer Je voulais savoir quoi faire et comment. Est-ce un mail phishing? Merci pour votre aide.
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Bitdefender Keeps on making beeping sounds
Hello, I recently bought Bitdefender Total Security and after booting up and when doing things afterwards, my computer keeps on broadcasting single notes sometimes 2 notes and I cannot understand what is going on in the background and how to mute it. It never did this before installing it. Some advise would be very helpful…
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Any insights how to solve this error? I cannot setup email protection for an Outlook email address.
Every time that I attempt to set up email protection for my Outlook email account, I receive the following error: I've tried restarting but nothing helps.
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My Bitdefender account uses an email address that I no longer intend to use. How do I change it?
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BD Antivirus Plus installer forces removal of firewall
Hi, I am trying out Bitdefender Antivirus Plus. I have downloaded the latest installer from the website but when I try to run it, it gets a little way in and detects my (non-bitdefender) firewall and wants me to uninstall this before allowing me to proceed with the BD Antivirus Plus installation. How can I try out BD…
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Unable to play rtsp streams in MdiaPortal on PCs running BitDefender Total Security
Would appreciate it if someone could solve (or point me in the right direction to resolve) this issue. I have “MultiSeat” MediaPortal 1.36 (x64) on two Windows 11 Pro (24H2) PCs and all works well and has been for some time. I only use the setup for TV so no Music/Movies/Box Sets. I have “TVS” (192.168.10.243) which is a…
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✈️ A Traveler’s Wake-Up Call: Why Mobile Security Must Catch Up with Real-World Threats
Hello Bitdefender Community 👋, As a frequent traveler across the Middle East, Africa, and Asia, I’ve come to realize something the hard way: cyber-threats don’t wait for you to have a stable internet connection. Over the past years I’ve relied on Bitdefender to keep my devices safe. But during my travels — airports,…
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Error code 38 on NVME Controller
Hi, I am having problem with Bitdefender and USB4 NMVe controller. I am plugging in NMVE mass storage drive to USB4 and it works at the first time. Once I remove it and plug it again I get Error code 38 in device manager on that controller and drive can't be accessed. Restarting the computer fixes the problem but only for…
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ISO blocked by Smart App Control - how to get BD to let it play
Hi. I have Bitdefender free on a Windows 11 PC. I previously created ISO files on a Windows 10 PC so that I could play photo DVDs directly from hard disk. On new PC Smart App Control blocks such files and BD (according to co-pilot and and help pages) clashes with Smart App Control so I can't change SAC. I can't seem to add…
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False positive - powershell.exe
I would like to report this issue being what my belief is a false positive. Is anyone aware of it and know when it will be addressed? Thank you! I'm running Windows 11 Pro 24H2 September 25 at 3:32 AMFeature:Advanced Threat DefenseApplication powershell.exe has been detected as potentially malicious and was…
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Bitdefender certificate keeps reappearing.
Newbie here, but reasonably comp literate on Windows. I have used Vire AV for years but several months ago gave Bitdefender a trial. Didn't get on with it so uninstalled. I now have constant worries because Firefox, Chrome, Edge keep throwing up alarms. In certmgr I see that there is a certificate Bitdefender Personal…
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Turn of Notification
Anyone know, how i can turn off permanently this Network notification in the Total Security for Windows? Can't seem to find it in the user guide.
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Google search engine suddenly not working
Hello, I use Firefox, and also Chrome (at times). My selected search engine is Google. For some strange reason, today Google is not responding as a search engine in neither browser. But if I switch it to Duckduckgo, it works without a problem. I added google.com to BitDefender VPN's Split-Tunneling, and still, it's not…
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Call Blocking
Hello, Call blocking should be allowed for all toll-free numbers by default as well as the other options. In addition, I should be able to manually add wildcard for blocking by area code or number prefixes.
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My Android phone & MS Office laptop are hacked daily
My android phone is hacked daily. Controlling my Windows laptop & android phone with BD, TV, and other appliances. The key board is reset regularly eg teh @ is changed to " and others. So when signing in and emails are prevented as at the start you do not know the keyboard keys have been changed. Tehese random changes…
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Full System Scan = "Resolution"
Can someone please explain to me how to STOP BD from automatically resolving issues on a system scan. Just give me the list, what the detected issue was, and let ME decide what I want the program to do. It's not that I don't trust your software - because I don't. I'm a 30+ year computer/IT hands on professional with more…