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Software Failure
I am experiencing a Service Failure notice that indicates a software failure. Bitdefender VPN Service fails to start properly; device restart fails to fix the issue.
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Questions about Subscription upgrade
Hello! Since my current subscription (Bitdefender Antivirus Plus) includes 1 device, if I upgrade up to 3 devices, will I be able to use it on Android devices or only on PC? Also, if I cancel the automatic renewal, will I continue to receive automatic updates for the products installed on my devices, or will I have to…
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Ive changed my password but when getting past a website the new password does not work?
Ive changed my password but when getting past a website the new password does not work?
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Slowly takes RAM from my Windows 11 via bdservicehost until the computer freezes
Avoid Bitdefender, as it's acting up. It slowly consumes RAM from my Windows 11 through bdservicehost until the computer freezes and crashes. I have a 16GB machine, and it will take about an hour. According to Bitdefender: "Thank you for your patience, and please accept my apologies for any frustration we might have…
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How can my ticket be processed faster?
How can my ticket be processed faster?
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Added Websites To Safepay Do Not Open In Safepay, But In the Browser! What Should I Do?
Even though I have set them to open in Safepay – none of the web sites do. Each web site has been added to Safepay and enabled to open in Safepay, as per instructions given on Bitdefender’s web site, but they opening only in browser. No automatic switching to Safepay. I am using: Opera browser, Ver.: 91.0.4516.77…
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Bitdefender on my android phone, keeps on scanning
Hi, I don't know what I have done wrong, Bitdefender keep on scanning. As if someone has scheduled the scanning every hour or so. As a result my phone is draining power fast. Any advice how debug this issue? Thank you.
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Bitdefender VPN Modifying Hosts File - Aggressive Configuration Causing Security Concerns
Hello Bitdefender team, As a the son of a paying customer of your Bitdefender Family Plan, I want to report a concerning behavior I've discovered with Bitdefender VPN. I've noticed that Bitdefender VPN modifies the Windows hosts file with entries pointing to: 44.237.64.185 geoip.pango-paas.co 108.157.173.88…
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Build Update
I just received build update 27.0.55.289. I do not see any announcement regarding this update. has anyone else received it and is it actually a new Bitdefender update. Thank you
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How do i move a device from one subscription to another?
I have BD total security (5 licence) on 5 devices. I also have BD Premium security Plus (10 licence) on a different 5 devices, so I have 5 spare seats on premium. (see pics) I want to cancel the 5 licence 'Total security' and put all devices on the 10 licence 'Premium security plus'. The instructions say to go to 'manage…
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update login constantly keeps popping up every time i log in
Greetings BD community , all of a sudden bitdefender plugin in Firefox started popping up a small window asking to update the login . Is this a new feature and if so , how to turn that off ? I hope it's not something I did thank you all
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VPN not showing it is blocking Ads and trackers
Can someone please tell me why my VPN has stopped blocking adds and trackers. It seems to have stopped this past week. As the line is all blue and numbers are all 0. I tried to turn it off and then back on this did not change anything. Also did a restart. I have Premium VPN. Thankyou
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Activation Code doesn't work
I habe Bitdefender Total Security for several years. I wanted to extend my subscription. Bought it, got a code. Bitdefender takes it, but then I have to fill in how I want to pay for it. Help Page doesn't work. What can I do to make it work?
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I can not remove mcafee fom my new HP laptop because the shop put a mcafee abonnee on the laptop .
I can not remove mcafee from my new HP laptop because the shop put a mcafee abonnee on the laptop untill oktober 2026. Now bitdefender does not work well.
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Cloud mining, scam!
Cloud mining, scam! This site https://***.com/. Don't do business with them, you will have your cryptocurrency data stolen. Even worse, you could lose your entire investment over time. Some friends who tried it can no longer make withdrawals. Be careful. *** EDITED: Screenshot and URL removed by @Gjoksi "Posting malware…
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repeated web page threats, how do i deal with this?
I'm not very sure whats going on, I've had around 400 notifications every 2-5 mins for a repeating threat warning. Specifically for 2 web pages. If this continues im not sure if ill see other, more important, alerts. what can i do to troubleshoot this? I've managed my browser extentions but i still cotinue to get these…
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Is Password Manager included in Total Security?
I have just renewed my subscription and thought that Password Manager was included but it shows as a free trial option for 3 months. Is this correct and it isn’t included as advertised? Anyone had this issue.
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Bitdefender unable to deal with BBC sounds changes
The recent crack down by the BBC on using BBC sounds overseas has proven a real pain. It seems as if Bitdefender protocols can't cope anymore as it is being detected by the BBC as a VPN. I have been patient, the support crew after weeks said it is a known issue, but still no resolution. I am at the stage of ditching…
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VPN and SEQUOIA
Hello, No more access to my outlook since my upgrade to SEQUOIA. Apple support adviced me to delete my VPN. I did it and it works but…I have no more a VPN. Many thanks for your help. DUBERRY
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Safepay not compatable with Tesco Shopping
I use Bitdefender Safepay for connecting to Tesco Shopping. But when I try to connect I get a message saying the browser has failed some security checks. Safepay works with all the other online shopping sites I use. Can anyone suggest a solution. Thank you.
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Update automatically setting keeps resetting to off
Bitdefender Internet Security build 27.0.55.287 on a Windows 11 Home version 10.0.26200 build 26200 PC. I go to Settings…Update and turn Update Automatically on as well as turn on Silent update. After some period of time (random amonts, but more than a day), I check again and both the settings are back off. I turn them…
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implementation of steganography in all products
I would like to suggest implementing steganography detection technology in Bitdefender's various products, as it is a new type of threat. Thank you.
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VPN connection
Hi everyone, I've just completed the VPN installation, but after few mins of smooth surfing the VPN get unconnected. I tried several actions such unistall the VPN and reinstall it again, but nothing changed. In addition, once the connection change its status as "not connected" the VPN reverts the enclosed message error.…
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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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Remove Bitdefender Safe label in Email Protection scanning
Hello what about removing the save label or make it very short (Safe") instead of the long version? I use emails for further actions, so the current labelling prevents me from using this service actively. …. but it is a good idea.
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How To Submit False Positive (Form Not Working)?
Hi all, I tried submitting a false positive via the form at - https://www.bitdefender.com/consumer/support/answer/29358/ When I click Submit, nothing happens. Can anyone help?
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No way to activate the Bitdefender VPN app on a Google tv streamer ?
Hello, No problem to install "officially" the Bitdefender VPN app on the Google tv streamer But... when you launch the app and try to sign in, you are not able to fill in your email adress. No access to the email field. I have tried using the Google streamer remote control and the Google home app keyboard function from my…
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Exceptions - How to indicate an 'exception' when Bitdefender blocks a site I normally go to
I am new to Bitdefender and have found working with it challenging. Many of the sites where I am accustomed to going are being blocked by Bitdefender with "no rhyme or reason." Can you please let me know where I can add items to the exception list?
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Large amounts of secured Traffic
I keep Noticing large numbers coming up on my VPN like this One I've Secured 649 GB less then yesterday? That's definitely not accurate is this a glitch or is there something i should be concerned about ?
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I reset my computer and need to reinstall Bitdefender
I don't want to use my extra downloads to reset or update. Is there a way to do this? thanks