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i am getting this file(Trojan Generickd) again and again every 5 min, how can i resolve this issue?
is there any problem? coz this is giving me notification every 5min and disturbing my work, what should i do? please help
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Is krnl.exe safe?
I don't know if it's safe or not, many other people are saying it's safe, while others are saying it's a virus.
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Déçue ce qui aurait dû être un choix entre 2 options devient une obligation
Bonjour, il me reste 466 jours d'abonnement et je ne trouve pas normal cette rupture de prestation en cour de contrat. je trouve que le portefeuille me va bien, et je n'apprécie pas d'être sur le fait accompli. en plus cela va nécessiter un abonnement et des données personnelles sur le cloud. Tous ce que j'évite…
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why is Bitdefender asking me for 2nd verification to log in new device???
i tried to log in and Bitdefend said i was using a new device and asked me to take and extra step and go to my email for a verification number... This is NOT a new device,,, its the same crappy laptop ive been using since 2010,,, the very same computer ive had since i first started using Bitdefender a year ago,.... . why…
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Bitdefender Wallet
I may be a lone voice here but I am outraged that wallet is being discontinued I refuse to use online password vaults as they are clearly being hacked and I would lose my entire life if that happened. I prefer offline password vaults backed up in various secure physical locations. Therefore if the wallet disappears I am…
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Problem reinstalling Bitdefender
Safepay stopped automatically opening when I went to two different bank websites- Chase and PNC. No recommended fixes worked. I tried to reinstall Bitdefender Total Security by removing the Device from Bitdefender Central and then reinstalling it. It never came up with the installation screen. The PC was listed as At Risk…
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Windows Security not operating with BitDefender?
During a routine update from BitDefender, I received an onscreen message that Windows Security was not operating. Is this something Bitdefender causes or was Windows Security just bumped off when i purchased Bitdefender? Thanks.
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Unable to release emails from Spam Digest
Spam Digest wont release the emails and comes up with error FAILED with red exclaimation mark and says failed to release from quarantine. The safe sender / domain buttons also show FAILED when clicked. Any help is greatly appreciated. Thanks!
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VPN in Cuba
I tried several times to use the Bitdefender VPN in Cuba (in March, I was at the Melia in Varadero; in May, I was at the Paradisus in Holguin). The connection could never be established. Cuba is not on the list of countries that ban VPN. Could you fix the bug that prevents us from using the VPN in Cuba please?
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Random Full System Scan
Hi, This morning I booted up my Win10 machine and walked away, when I came back it there was the “Your system is clean” screen. I did not start a scan nor do I have any scheduled scans setup. It had however only scanned about 5000 files and the log indicated that the scan had been cancelled by the user. I did not start…
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What is wrong? Full System Scan is still running after 29 hours
Full system scan is still running after 28 hours. Any tips for speeding this up? I've never completed a full system scan because it just takes so long. I have an external drive. Scan is set to high priority, but I've been pausing it while I do some work.
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COMPATIBILITY WITH EXPRESS VPN
Hi! Does the Bitdefender anti-virus/malware protection etc function (fully) when I'm using my Express VPN? Thanks!
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Music Thread
I've read some posts by members on the "What are your hobbies", and "Tell us about yourself" threads who have mentioned that they liked and appreciated listening to music, as I'm sure most of us do 😊 So I thought to create a thread where we could share some of our favorites. I'm not sure what format would be supported,…
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Refund
Hi Admin. I raised Tickets # 1008405364 for the cancellation of automatic subscription and refund of my amount but did not get any response. I don't know from where to track my ticket, kindly help me. Thanks & Regards, Thomas
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Frustrated!
Since downloading Bitdefender I'm unable to access the internet through wi-fi unless I plug in. When I call customer services the line goes dead and the online access says too many attempts - clear cookies! Really having a bad 1st experience with this product and wish I never purchased it... How do I access the firewall on…
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Can bitdefender protect my android phone 100%, even if it is not receiving security patches?
Nowadays, there are so many ways of hacking, I just want to be assured.
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Subscription
How can I use the subscription purchased on iPhone on an Android, I sold my iPhone and want to use the subscription purchased on Samsung?
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Printing from Safepay
I am a longtime user of Safepay and have been able to print to a network printer (my default printer) the past several years. I am currently running Bitdefender Internet Security build 26.0.35.174. The last time I was in Safepay and printed successfully was May 10, 2023. Today I noticed I can no longer print to that…
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Upgrade bf total sec. To a version that Can be installed on a win 2012 server
Hi how Can I upgrade my current bitdefender software to a version that can be inst. on a win2012 server.? and is it possible to run an online version before installing? My server is infected.😭
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Upgrading Package
Hi, I recently bought a laptop and up until now i only had Bitdefender for Android and Bitdefender VPN. I have seen that I can get Bitdendfer Total Security which includes Bitdefender for Android and Bitdefender VPN within this package. My Bitdefender for Android is due to expire in September 2023 and Bitdefender VPN in…
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Subscription renewel
Hi there, I have another month left on my Total Security package and am interested in a special offer to renew with a Premium Security pakage. How can I transfer the remaining month or so left on the old package when buying the new Premium one without losing the time left? Thanks for your help/reply
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Dismiss Password Manager Recommendation in Bitdefender Internet Security
I already use a password manager which I'm perfectly happy with so won't be using the new Password Manager product being advertised by Bitdefender. Is there any way to dismiss the notifiaction so that I can focus on important security alerts and warnings? I've tried clicking the notification to go the webpage, toggling…
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Certificate Issued By "Untrusted Bitdefender CA" Prevents Downloading Emails. Any Help?
When I open outlook I get the message below. I am unable to delete this and resetting my emails accounts has no effect. I can send emails but not receive them. How can I reset this certificate issue. Many thanks in advance for your help.
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Add certificate security exception
Bitdefender is intercepting our email connection and injecting a certificate in a way that is not trusted by Thunderbird. It is scanning encrypted connections, and replacing the legitimate server certificate with it's own cert generated on the fly. How do we fix this?
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Clear Web protection page Traffic categories
how can you clear the traffic categories that shows on the web protection page? It is showing information about browsing history that a privacy app should not reveal. This is for the Armour VPN product on an iOS device.
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Bitdefender Central
Salutare tuturor! Știe cineva când va fi actualizata aplicația Bitdefender Central pe Android?
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Bitdefender Security installation is launched, but does not install
I have alreday installed it OK in 3 devices. Last one is a W10 PC (legal), i7 sufficient disk space. I have tried several times the installation (in Administrator role), but the furthest it goes is to ask me authorize the launch of the downloaded file. And it is my best and key domestic device. No proxy. Please provide me…
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Password Manager should take port number into account
I have several virtual servers running on the same machine on different ports - each needing it's own login. The current Password Manager doesn't consider the port when searching for login data, so it will just list all logins associated with that URL, regardless of the port number. Also, when offering to update passwords,…
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Malwarebytes said to be present when it is not found
I installed Bitdefender as I could not open two documents in Word at the same time, nor could I add an attachment to email in Thunderbird. I therefore suspected a virus. Bitdefender scan showed nothing, but next time I booted the computer it said (before Windows came up) that it had cleaned many but not all files. As the…
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Does BD Antivirus Plus Subscription Include The Password Manager?
Does the Password Manager come included in Bitdefender Antivirus Plus or is there an extra charge for the password manager? If not, what antivirus package includes the password manager? Normand
