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Multiple Infections detected on system scan - How to determine which file to restore or delete?
Hello. I had downloaded some files which I later suspected were infected esp. a rogue exe file. A few days later upon scanning, found multiple infections detected which were quarantined by Bitdefender AV. Upon checking the quarantined items, found the culprit in there. The file I suspected, among others. Add to that…
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Bitdefender Total Security won't let me install the new AMD GPU driver.
Bitdefender Total Security won't let me install the 26.1.1 AMD GPU driver. Every time I start the installation, Bitdefender crashes the install with a cryptic message about malicious behaviour. I downloaded the driver from the official website, my system is perfectly clean, no viruses or software issues. Can you guys fix…
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Icon in system tray shortly greyed out on startup since last product update
Hello, I recently installed a product update for my Bitdefender Internet Security Edition, which stopped the AV briefly and restarted it during the installation (as usual). I restarted Windows shortly after and immediately saw that the Bitdefender icon in the system tray is greyed out on startup for a short time (10…
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Anyone else having a problem while playing MSN games?
Every time I play 'Screwing Out Bolts and Nuts' on MSN games, a Norton scan appears and drops me out of the game. I do not have Norton. I have tried to contact the gaming people at MSN; however, no one will reply to my emails. I have turned off my ad blocker for this site in order for me to play. The problem with this is I…
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VPN won't connect to financial website
If I try to access my bank online the VPN prevents me from logging in. If I turn off the VPN I can access it, of course. If I turn off the VPN to access my online banking and the turn the VPN back on after I'm logged in, is the VPN protecting me during my banking session?
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Email Accounts Protection - Add More Providers
Greetings, Currently, we can only add Gmail and Outlook accounts under email account protection. Could you please add more providers like Yahoo?
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Strange suspicious connection blocked
So today, I was just watching Youtube on google chrome when I suddenly got a suspicious connection blocked notification from bitdefender. It said that msedge[.]exe tried to cdn[.]statically[.]io. This is very strange because I never even had edge open. I did a full system scan with bitdefender and it didn't find anything…
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Safepay
Again with Safepay……I had saved my banking info on Safepay but this time when I attempted to log in to the banking site it failed. I had to sign into Bitdefender which appeared to bring up Google when I went to sign into the banking site. Banking site did not recognize my login information. Frankly Safepay seems to be more…
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Bitdefender Blocking a Trusted .exe File
I have a software package called Modemaker.exe. This is from a source I trust (Knog, flashlights, etc.). The software allows me to customize light patterns, button functions, etc. Bitdefender blocks the execution of this application and presents me with the following: "Feature:Online Threat Prevention An attempt to send…
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(LATEST UPDATES) Disruption of Service for Bitdefender Password Manager [FIXED]
We are aware of a current issue affecting login access to Bitdefender Password Manager, and we understand the inconvenience this may be causing. The Password Manager service is delivered in partnership with a technology provider, and we are actively working together with them to investigate and resolve the situation. At…
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Suspicious Web Page Detected when site changed name
Pepsi's Tasty Rewards website recently changed its name from *** to ***. When you visit ***, you are redirected to ***, which causes multiple "suspicious web page" notifications to appear in Bitdefender Total Security. How do I find out if it is safe to sign in at ***? I really appreciate any help you can provide. ***…
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Why can't I log into the password manager using Chrome anymore?
Hello, I have had the password manager for at least a year now, and it works fine on my phone and iPad. My Windows PC computer recently updated, and I keep trying to log into the password manager from Chrome, but it spins. I tried deleting my cache and cookies, I reinstalled the extension, and I rebooted my computer.…
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Looking for Help with Bitdefender Notifications & Pop‑ups Across Devices
Hi everyone, 👋 I’ve been using Bitdefender for a little while now and overall I appreciate the protection it offers — but I’m running into recurring notification/pop‑up behavior that’s becoming distracting across multiple devices. I wanted to ask here to see if others have the same experience and what you’ve done to…
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Forgot my SecurePass login password
Hello Members can someone help me on how to recover or reset my SecurePass password. Thanks
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windows 11 computer slow to connected to internet after install
I installed Bitdefender gravityzone and it now takes a full 3 minutes after logging in before I can connect to the network or internet is that normal? before the install it let me connect in seconds
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Latest SecurePass update brings smarter Autofill, security reports & more
The SecurePass journey has been a bit of a rollercoaster with its share of ups, downs, and challenges along the way. The latest updates bring meaningful improvements across the board and are designed to give users more control, a better experience and peace of mind. Below, you’ll find the highlights from the latest…
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Password Manager
Hello! After the Windows 11 update, I can’t log in to the password manager. It doesn’t accept my code or my master password. Thank you for your reply!
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Password Manager Sign in problems
Been using password manager for some years now, but this morning, instead of the usual sign in page, I get a welcome message asking me to set a password as if I have just installed the manager. Trying to sign in just gets an error message a suggestion to contact support. The support page is not helpful as no specific…
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Password Manager not working.
I'm using a PC running Windows 11. When I try to open Password Manager it treats me as a new user, asking me to set a password. When I try using either my existing one or a new one, the system grinds to a halt and I finlly get a 504 contact support error. I have, and the only response so far is a ticket number. Can anyone…
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Error 504 upon inlog Password Manager
Dear all, Just now, I tried to login to my Password Manager using Firefox. Normally, you enter your password and all is well. This time, I got a screen on which I had to enter my password, and a second line to confirm my password. Moreover, the loading and inlog was very very slow. Eventually, I received the message…
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Install Bitdefender in Windows 10 Safe Mode
I mistakenly deleted Bitdefender when I thought it was crashing my computer.. How can I download it again without paying & while in safe mode as I'm still having the dreaded blue screen of death?
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Unable to Log In Across Devices
I'm using Password Manager on my Samsung S25 Ultra, and Google Chrome + Windows 11 (both fully updated). The same issue is happening on both devices. The login never finishes trying. It just gives up without any messaging. In the past, it's not unusal to not be able to log in. Sometimes it just sits there, but I'm able to…
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PM stopped working after recent update
I had a recent update to bitdefender where it installed the update and restarted. Didn't notice any issues until today. Turned my computer on and the system tray icon was gone and so was the security widget. that has happened before, I had to reboot the computer and turn them back on and it is fine now. However, PM, when I…
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Linux Support (at least VPN)
I understand market research needs to be done, but I already pay for your bundled services and have VPN for other systems. It’s silly for me to have to pay for another VPN provider because Bitdefender doesn’t support Linux, AND we can’t just download .ovpn files and configure OpenVPN. It’s 2026. Can we please figure this…
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excluding applications from scanning
How to exclude a specific application from scanning in Bitdefender because I can't find it anywhere, Android phone.
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Disable Bitdefender
I'm sure this comment has been posted in the past but I feel the need to renew this conversation. WHY does it take fourteen (14) steps to disable Bitdefender? I need to map a network drive to connect to a server and It's being denied by my installed Bitdefender. I'm able to complete this entire process from another…
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Incorrect traffic amount in bitdefender VPN stats issue
Hi everyone, I have bitdefender VPN premium and it shows an incorrect download traffic amount. It shows the traffic for the last month/week as 52GB when windows only shows 12GB of traffic that month. This PC is a fresh windows 10 install for about a week now and I know I did not have 52GB of traffic in the last week as the…
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Safepay and Signing into Fidelity
This has just started recently. I have search for a way to correct without sucess. When I sign into Fidelity via Safepay, I get the following from Fidelity "Sorry, we can't complete this action right now. Please try again." Then if I try to resign back in I get the same message. If I sign into fidelity without Safepay I…
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McAfee pop ups???
Is anybody else getting constant McAfee pop ups on windows 11 with Bitdefender installed???
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Connection Issues on WhatsApp
Greetings, I have just installed the Bitdefender. My WhatsApp was working fine before, but after the installation of Bitdefender completed and I started using it my whatsapp suddenly lost itit's connectivity and displays message that you have no connection even thou there is. I tried uninstalling and reinstalling whatsaap…