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"This Site Can't Be Reached" Issue
Hello! Apologies if this has already been asked and answered a million times before but I'm at my wits end. For context, my father has just purchased a new laptop for me to use at college during fall 2026 and so on seasons. He had me download BitDefender and i've now got an issue that neither he nor I can solve. For some…
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Bitdefender Central 2FA issue
Hi everyone, Since around the same time as the forum login issue I'm having a 2FA issue with central. Central no longer remembers the cookie for the trusted device. I select the "remember this device" and it does add the device in central to the trusted devices but keeps forgetting every time I log out and then back in. It…
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Regarding the Update Settings
Sat. 04/04/2026 @12:12 pm CDT — Good afternoon. I've noticed that every time I turn my PC on and finally open Bitdefender, it shows me an error [indicated by a red spot on my login identity in the upper right]. Following it tells me that it couldn't update because I wasn't online. I don't connect to the Internet…
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Why does my downloaded bitdefender_avfree morph into a "trial" of Total?
I have gone through the following process twice with the same unacceptable results: Downloaded from Bitdefender site the bitdefender_avfree to my Windows11 download files folder. Opened the exe and let it run to successfully download the free program. Program install successful. Then, when prompted to create a Bitdefender…
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Game Mod
Does game mod excludes the games by not scanning each and evert read/write file of the game when its game mod is on ?
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B.D.'s app password is malfunctioning
when i check the the box '' disable the password for the current session '' nothing needs password again even the app is closed. it is not a normal password behavior , closing the app should lock the bitdefender's critical settings again because the session ends with closing the app. plz guide about the fix.
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Events are not getting forwarded thorugh push API
I am currently using the free trial of Bitdefender's EDR product and have configured push notifications as per the API documentation. I’ve subscribed to all available event types, and the API responds with a 200 status code and a "true" status. However, after generating various events, including threats, malware, and…
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BD Total Security is logging out from my account after the last update on Windows 11
Hello, After the last update today, the BD total security icon on my taskbar was greyed and when I hover over it it said I must connect to activate. When I go on the app under my account, there is none showing, in Central it says my computer is protected, though, subscription still ok and when I am logging again, from the…
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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Technical Inconsistency in Automatic Game Mode Update Transition
I would like to report a specific issue regarding the transition logic in Bitdefender’s Automatic Game Mode. While the update frequency correctly extends to a 12 hour interval during active gaming sessions, it fails to fully revert to the 1 hour default once the session concludes. Instead of returning to the standard…
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Safepay issues with Fidelity
Hello, I am unable to log into Fidelity using Safepay. This started within the last week. My Bitdefender version is 27.0.57.313. I have seen this issue posted here before with suggestions to update to newer versions, though I believe I am on the latest version. Safepay has always had some glitches with Fidelity, usually…
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Why do I keep getting prompted for a subscription when I've already bought two?
I had a trial of Bitdefender Total Security which expires in five days. I bought two subs on March 13 - Bitdefender Premium for five devices and Bitdefender mobile for an Android phone (because I have a total of six devices to protect). Do I need to uninstall the trial version then install B Prem? The help is very…
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Scan ran 31 hours, found 153 unresolved items, 18 resolved
I am really at my wits end. I've never ever had a virus, trojan, takeover, nothing at all like that. And I've been on a computer for quite a few years at this point. Someone did a takeover (I don't even know the correct terminology!) of my computer last Monday and I've been at this a week. I really am clueless about this…
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A notification or email at a specified time before renewal, 1 week, or 1 month.
Hello community, I would like to see a notification, whether in the program, app or preferably via email, that an auto renewal is upcoming, I understand that it's easier to have this enabled so you never miss out on protection, but as someone who keeps only a limited amount of money in the account used to pay for things…
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False Positive form is not working
Hey all, Im trying to submit a false positive form in https://www.bitdefender.com/en-us/business/submit I fill everything in the form and still get this error Here is for example the form i fill: and this is what i get: it's like this over a week already, can anyone help?
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Removing SafePay or Password-Protecting it to Prevent Kids Abusing it for Unauthorized Browsing
I love Bitdefender as an Endpoint protection product for my 10+ devices. I also use Bitdefender's Parental Control feature to prevent my kids from surfing the filth of the Internet. However, I recently discovered that they can use SafePay to bypass any URL filtering I have in place (Qustodio, or the very own Bitdefender…
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Upgrade path?
I have a Premium subscription with 99 days left to run, but I want to upgrade to the Ultimate product which includes the Digital ID Protection. I would prefer not to wait until my subscription ends, as I have just been told about a data breach involving my data, and I don't really want two separate subs with different…
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Why are there significant differences between system scans on my MacBook Air?
Hi All, I am a touch baffled (default setting for me in matters IT !) by differences in system scans carried out on my MacBook Air with BD Ultimate Security. Some scans have taken less than a minute and the log shows single figure thousand items scanned, while others show differing logs results with some showing over a…
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Is this false positive or real Trojan?
As I was using the Cursor AI’s Agent Mode Bitdefender pops up this message: “blocked suspicious activity” (Heur.BZV.ZFV.Boxter.831… etc) you are safe.” Is this a false positive or does it need further remediation?
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Newbie to Bitdefender: How do I adjust settings in Windows 10 to allow WinAero Tweaker?
My attempt to explore that software is rejected automatically? What to do?
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Bitdefender installs the wrong version (plus instead of Premium Security)
I bought Premium Security to replace Antivirus Plus. I uninstalled Plus, restarted Windows, downloaded Premium, but it installed Plus. What do I do wrong? Thank for your help!
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Apple iPad: How Do I Send A Text To Scamio Pro For It To Be Checked?
Apple iPad: How Do I Send A Text To Scamio Pro For It To Be Checked?
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How would I remove an android device that is duplicated?
I factory reset my Galaxy S24 FE so when I reinstalled bitdefender mobile security and central apps, I must've done something wrong because it duplicated the device because when I went back to Central I seen my mistake, only I'm not certain how I duplicated the device. It shows my account in Central as having 4 devices…
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Bitdefender Premium VPN blocks RT.com on Canada servers, while free Proton VPN works, Serbia works
Bitdefender VPN Premium is blocking RT.com on every Canada server I tried. RT.com works perfectly with split tunneling, and it also works on servers in Serbia, Albania, and Georgia, so this is not a website-wide issue. Proton VPN Free, using an off-the-shelf default configuration, works perfectly on the same site, while…
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Bitdefender VPN blocking some websites
Many websites I visit won't load unless I turn off the VPN. I understand this is inevitable for streaming sites or ones that you don't want to know which country you're in. However, there are many other sites, for example to register for professional conferences that won't load. How can I stop that happening or do I need…
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Password Manager Chrome extension
Hello, all I am trying to export my passwords that i have saved in the chrome exetnsion to switch to the new programm for passwords. All tutorials etc. say to hit the menu button in the xetnsion and then export. The extension has no menu button that i can see. i have attached screen shots as you can see there is nothing.…
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Does SecurityServicesRunning impact the well functioning of EDR?
Hi, Can you please let me know if VBS status 2 is sufficient to run Bitdefender Customer securely? I have SVM and AMD-PSP enabled in BIOS. I have the following settings on Win 11 Pro: PS C:\WINDOWS\system32> Get-CimInstance -ClassName Win32_DeviceGuard -Namespace root\Microsoft\Windows\DeviceGuard…
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Upgrade prb
Bitdefender stops on 80% while updating for unlimited time, when i clicked on details it was shown as updated.
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Bitdefender acting agressively
Since a couple weeks ago, my bitdefender has been blocking almost everything I download and some .exe files already downloaded, including windows10 native ones as onedrive and others. Is this due to a new update, a bug or is it acting properly and the files are really infected?
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VPN Interference with Payment Systems
Have noticed an increase in the number of online payment systems that are blocked or inoperable while using BitDefender VPN or other VPN (tested with TOR). Have been able to successfully process payments when the website in question is assigned to Split-tunneling or if VPN is turned off. Platform: Windows 11, Firefox or…