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SecurePass on Android phone using Google SSL
Morning all, I have had a problem recently where I cannot log into SecurePass on Android phone using Google SSL (Pixel 7, Android 16 running 5 March 2026 update). It keeps wanting me to enter 2FA but is not accepting any method once I enter the password. I don't have this problem either launching BitDefender Central or any…
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Passkey Support for Bitdefender Password Manager!
Dear Bitdefender Team, I like your Products and was thinking about merging other features to your subscription models. However, your Password Manager is missing a critical feature when it come to password security, which is why I did not upgrade my subscription. It would have been superb if your Password Manager would have…
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UI: Resizable Window + Make text size bigger and more
This feature request was posted 12 years ago: https://community.bitdefender.com/en/discussion/30538/resizable-interface It makes sense. Bitdefender's interface accessibility is terrible and poorly designed. I've been using this product since 2013 and there's little to no improvement in UI and UX design. The texts are too…
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I can't connect to some websites when VPN is active
I can't connect to some websites when VPN is active Multiple websites are not accessible when the VPN is on. I have followed the directions on the internet but have to drop out if I want to open settings and use split tunneling. In settings I only have 2 options, ie STARTUP and NOTIFICATIONS. In order to continue my…
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Password Manager Problem. Any Help?
Several weeks ago I dumped LastPass and included Bitdefender Password Manager and I tried signing in with my written down Master Password and it was not accepted? The Password Managers Recovery Key provided had 24 100% CAPITAL letters. However, when I entered the recovery Key it insisted there must be a minimum of 1 lower…
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SecurePass Autofill is trying to autofill my info in browser search box
Hello, When I try to type something in browser search box, SecurePass brings to front a pop-up (in fact there are two on top of each other) with my info. I don't want to search for my personal info in browser. How can I stop it from appearing?
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How poor is securepass?
How did you go back to passowrd manager, securepass is terrible? Only got it on one machine so far, but just not syncing. tried talking to support and they just kept messing me around, and expecting me to put time into letting them know repeatedly what the problem. They forced me onto it mid contract after are rebuild ona…
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Question about Secure Pass upgrade
I got an e-mail today that I must upgrade to Secure Pass by June 12th. When reading about Secure Pass I saw this disturbing line: Web Access: Manage passwords from any browser using a convenient web client. Am I to understand that Secure Pass is going to store all of my passwords in the cloud? This is…. an insane security…
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SecurePass in SafePay now says "incorrect pasword"
From one day to the next, SafePay cannot open SecurePass (unblock) because now the password to unblock de vault is not recognized; in Chrome is running smoothly. This happened a couple of months after I upgrade from Windows 10 to WIndows 11. I already tried changing the vault password; also disable and enable the "use…
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Feature request for FIDO2 support
It would be great if MFA for Bitdefender Central supported FIDO2 Secure Pass Master password should be complex and possibly difficult to remember! Why not offer second option to unlock vault using FIDO2.
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Latest Bitdefender Update for macOS
Wondering when the latest update (The most recent version number of Bitdefender Antivirus for Mac is 10.3.0.3 and was released on March 11, 2026.) is actually going to be released to customers. Still not seeing this update on my two Macs
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How to create interactive product demos for software setup
I need a way to show my team the exact steps for our new software setup without recording a long video. Videos are a pain to edit and they take up way too much space. Plus, if a single setting changes, the whole recording becomes basically useless. I've been looking for an interactive product demo tool and found Supademo.…
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How do I unblock a series of phone numbers eg 1234??
I have had several hospital calls from different numbers blocked. The only solution I have found is to switch off Call Blocking. Help would be appreciated.
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Advance threat Defense ( adding a folder process )
Within this section the interface remains unresponsive and fails to provide a save option when attempting to add a folder to the exemption list. The software should explicitly indicate that enclosing the directory path in quotation marks at the beginning and end is required for the folder to be successfully added.
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Restart request every time computer is started
For the last week or so, every time I start the computer, Bitdefender tells me that I need to restart the computer. How to fix?
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Printer test pages not working – could Bitdefender be blocking them?
Hi everyone, I recently noticed that my printer sometimes doesn’t respond when I try to print test pages or simple documents on my Windows PC. Everything works fine if I temporarily disable antivirus protection, so I’m wondering if Bitdefender might be interfering with the print jobs. For context, the printers I’m using…
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Remove, or make optional, the Bitdefender "safe" label in Email Protection
For me, having the "Dangerous" label is all that is required. By definition, all other incoming emails are safe. I don't like getting every single email tagged with a useless label. It should at least be optional if users want the "safe" label. Yes, I know that some users might not understand that Email Protection only…
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Renewing Bitdefender
Hello, I would like to know how to extend my subscription. I have been trying everything but I only found the option to activate with a code. Thanks a lot António
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how do i upgrade from total security to ultimate security plus. i have over a year to run on the existing subscription
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"This Site Can't Be Reached" Issue
Hello! Apologies if this has already been asked and answered a million times before but I'm at my wits end. For context, my father has just purchased a new laptop for me to use at college during fall 2026 and so on seasons. He had me download BitDefender and i've now got an issue that neither he nor I can solve. For some…
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Bitdefender Central 2FA issue
Hi everyone, Since around the same time as the forum login issue I'm having a 2FA issue with central. Central no longer remembers the cookie for the trusted device. I select the "remember this device" and it does add the device in central to the trusted devices but keeps forgetting every time I log out and then back in. It…
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Regarding the Update Settings
Sat. 04/04/2026 @12:12 pm CDT — Good afternoon. I've noticed that every time I turn my PC on and finally open Bitdefender, it shows me an error [indicated by a red spot on my login identity in the upper right]. Following it tells me that it couldn't update because I wasn't online. I don't connect to the Internet…
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Why does my downloaded bitdefender_avfree morph into a "trial" of Total?
I have gone through the following process twice with the same unacceptable results: Downloaded from Bitdefender site the bitdefender_avfree to my Windows11 download files folder. Opened the exe and let it run to successfully download the free program. Program install successful. Then, when prompted to create a Bitdefender…
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Game Mod
Does game mod excludes the games by not scanning each and evert read/write file of the game when its game mod is on ?
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B.D.'s app password is malfunctioning
when i check the the box '' disable the password for the current session '' nothing needs password again even the app is closed. it is not a normal password behavior , closing the app should lock the bitdefender's critical settings again because the session ends with closing the app. plz guide about the fix.
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Events are not getting forwarded thorugh push API
I am currently using the free trial of Bitdefender's EDR product and have configured push notifications as per the API documentation. I’ve subscribed to all available event types, and the API responds with a 200 status code and a "true" status. However, after generating various events, including threats, malware, and…
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BD Total Security is logging out from my account after the last update on Windows 11
Hello, After the last update today, the BD total security icon on my taskbar was greyed and when I hover over it it said I must connect to activate. When I go on the app under my account, there is none showing, in Central it says my computer is protected, though, subscription still ok and when I am logging again, from the…
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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Technical Inconsistency in Automatic Game Mode Update Transition
I would like to report a specific issue regarding the transition logic in Bitdefender’s Automatic Game Mode. While the update frequency correctly extends to a 12 hour interval during active gaming sessions, it fails to fully revert to the 1 hour default once the session concludes. Instead of returning to the standard…
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Safepay issues with Fidelity
Hello, I am unable to log into Fidelity using Safepay. This started within the last week. My Bitdefender version is 27.0.57.313. I have seen this issue posted here before with suggestions to update to newer versions, though I believe I am on the latest version. Safepay has always had some glitches with Fidelity, usually…