The Bitdefender Expert Community

Hello Bitdefender Community & Support Team, I am writing to report a recurring issue with Bitdefender Mobile Security on Android. Despite support previously mentioning that this issue was resolved, the "App Anomaly Detection" toggle keeps turning itself off automatically..

The application has the most annoying notifications UX. Literally every time I get something useless I am weighing the benefits of uninstalling it and canceling completely. Don't be the squeaky wheel. I can't impress upon you enough that the only notification I ever want to get is if something malicious is found and only…

I noticed that recently I'm having a series of reboots due to BSOD that is related to KMODE_EXCEPTION_NOT_HANDLED and NETIO.SYS and a quick google research points out to bitdefender. Any one has the same issue or similiar experience? How did you solve it? I'm using the latest windows 11 and my bitdefender is the total…

Hi All The Bitdefender Antivirus Plus was recently updated. New UI. Better and responsive, version 2.0.188. But the Rescue Environment button when pressed does nothing. Also File Shredder does not work. Output - 0/0 files shredded. Suspecting some big bad virus is on the machine conflicting with Bitdefender. Reinstalling…

Hello, I reinstalled Windows and installed Bitdefender, but I have recently started experiencing a problem. When I boot Windows, I receive a notification from Windows Security stating that both Bitdefender and Microsoft Defender are turned off. Windows Defender then becomes active and consumes RAM and CPU resources, even…

AI is evolving rapidly, and we're entering a new era where AI agents can do much more than simply answer questions. They can write and execute code, access files, interact with applications, and perform complex tasks on our behalf. But with these new capabilities come new security challenges. We're excited to introduce…

Hello I received a notification that some of my details were included in a Data Collection on the dark web. The notice mentions 4 elements of personal data: Email address Domain Usernames Passwords However the notice only provides my email address and gives no further information as to the other 3 elements. The noted…

I activated a Bitdefender Mobile renewal using an activation code purchased from a third-party seller. During activation in Bitdefender Central, I was repeatedly required to provide payment details and enable automatic renewal. I did not want automatic renewal, but I could not find a way to complete the activation without…

I dont get the email with code for verify the app ask me put email for verify but i dont get the code but get other emails from.bitdefender like when i wanted change my code or here for text i verify ... Can somebody help me plese

Bonjours à tous comment allez-vous tout se passe à merveille !un de mes abonnement à plus ou moins disparu du tableau central mais c'est ce dernier qui control tout mais il ne s'affiche pas sur le tableau de bord du central l'abonnement se termine février 2027 comment pourriez vous le faire réapparaitre tel est ma…

Oppo Reno, scan effettuato. Nesdun malware. Batteria cambiata nuova. Bitdefender è una settimana che usa il ,60% della batteria. Che fare?

My spouse and I are senior citizens evaluating your top-tier Ultimate Security Plus Extended Family plan. However, your current plan structure leaves us in a frustrating position for two main reasons: We Need a "Couples" Plan, Not a 25-Device Family Plan: Because we want complete, independent 3-bureau credit and SSN…

Digital Identity Protection - Digital Footprint. With vast amounts of services becoming a thing, it becomes a ridiculous task to individually click, copy and paste the default email content for each service and labouriously send each one. Can we have a check box list of each service to send a GDPR request to. Each email…

Greetings all, I was jotting down some physical notes to store offline for account recovery & disaster recovery hygiene, and while sitting at my desk the power for the building dropped for a split second and seemed like it was about to take everything down, but instead was saw/felt it do this weird humming vibration that…

I have "alert mode" enabled so it always asks me whether to allow/deny a new application's access to the internet, or after that application has changed. For example: Problem: Since an apparent Bitdefender update around yesterday, it's been repeatedly asking me to approve the same exact applications back to back, over and…

Ich habe die Anwendung SkyGo als Windows App auf meinem PC. Mein Betriebssystem ist Windows11. Wenn ich die SkyGo App als Anwendung in das Split Tunneling des Bitdefender VPN eintrage, bricht die Verbindung bei aktivierter VPN-Verbindung ab. Woran liegt das ?

Hello Bitdefender Team, First, I would like to say that I think Web Sage looks like a significant improvement over TrafficLight, and I am pleased to see Bitdefender continuing to invest in browser-based protection against phishing, scams, malicious websites, and online fraud. As a Bitdefender Premium Security customer,…

The account in the top right was deactivated by Google. I will not respond to your emails.

Hello. I've already submitted a support ticket, but I just wanted to know if anyone else is having this issue. A few days ago, the checkmarks by websites on Google have been displaying upside down. What makes it even weirder is if that website has sublinks that show up underneath the website, those display correctly. I've…

Dear Bitdefender Product & Mobile Engineering Teams, ​I am writing to share detailed feedback and present a set of technical feature proposals aimed at extending Bitdefender Mobile Security’s competitive edge on Android. ​The introduction of App Anomaly Detection fundamentally redefined mobile endpoint protection by…

Hi, Today after an update that completely changed Bitdefender's UI (which is awful btw), the security widget that was on my desktop is gone. Also when I right-click on the Bitdefender icon in the system tray some features are gone, I can no longer see the product information with the exact dates for the last product…

Dear Support Team, IMPORTANT: PLEASE ESCALATE THIS TICKET DIRECTLY TO YOUR SOFTWARE ENGINEERING / DEVELOPMENT TEAM (TIER 2 SUPPORT). I am writing to provide an important update and report a severe bug in the SSL/TLS interception engine of Bitdefender Total Security 2026 on Windows 10 IoT Enterprise 2021. THE ISSUE When the…

Hi I wanted to set up SecurePass but cannot find my Master Password or Recovery Key. (Dumb I know), please how do I resolve this issue?

I keep getting a popup when I try to change a setting. I created a password for this only a couple of days ago but it doesn't seem to be working. How do I go about changing the password required to change settings?

Currently newsletter from Bitdefender Community contains notes in various languages. The note in languages I don't know are placeholders for me (place waste). I don't think it makes it too hard to sort messages by the main language of the locale before sending newsletter.

For those of us who use a Linux Distro (Chromium browser), or use Windows Defender (including in hardened mode) may appreciate the ability to buy Web Sage as a stand alone Premium version for all that it offers, without having to upgrade to Total from AV Plus, or buy a Bitdefender Total version. Especially since Firefox…

Hello, The attached file shows screenshots that illustrate my Build Version # for Bitdefender Total Security, along with some nuisance virus notifications I started getting a week or so ago. Since then, I've run a complete Deep Scan on my laptop / flash drive several times…. No threats detected. I've attempted to launch a…

Whenever I access nmpc.in website, Bitdefender (Free AV) starts suggesting to close the site for suspicious activity. Link: https://www.nmpc.in/products/8bitdo-ultimate-2c-wired-controller?variant=50182753616109 Popup: Same scene when scanned here: https://www.bitdefender.com/en-in/consumer/link-checker But Kaspersky did…

Tried to used safepay (version 30.0.27.105 update date 26.09.2025, windows 11) on usb.ch and customer e-banking and got the following error message (no screen print possible): Your browser version is outdated The version of your browser no longer meets our technical requirements. We kindly request that you install the…

I want the top Family package, but does it renew at full price? What if i buy a second package will it be good for two years. Its on sale now, lol