Install and Updates
Install and Updates
Automatic Update of Bitdefender Bricked My Macbook macOS 15.3.2
This afternoon, I received a message stating that a Bitdefender update was available and that I needed to restart my MacBook. After restarting, a menu line for Antivirus for Mac appeared at the top of the macOS login screen. I was unable to get past this screen and could not click on anything with the mouse or type in my user password.
I restarted my Mac in Safe Mode and, under Login Items, turned off "Allow in Background" for Bitdefender SRL.
After restarting, my Mac loaded correctly. I then re-enabled "Allow in Background" for Bitdefender SRL, and the system appeared to run normally. However, after another restart, I was once again stuck on the unresponsive login screen.
I presume that if Bitdefender SRL is not allowed to run in the background, Bitdefender will not function properly for protection.
Does anyone have any suggestions? It seems like today's update has caused an issue.
Comments
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Hello.
You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
NOTE: Bitdefender telephone support is not toll-free!
Regards.1 -
Thanks for your response. Before contacting support I thought it would be worthwhile uninstalling and re-installing Bitdefender. This did not fix the problem so I have emailed support.
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Just adding this screenshot (photo taken on iPhone as MacBook is locked up) in case anyone else hits this problem.
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it did not brick my Macbook (yet), but since the last update I also have the Bitdefender taskbar above my lockscreen. So far I havent been able to use it to bypass my lockscreen security, but for some reason it just doesnt feel “safe”….
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To add here, If you have already submitted a request to Bitdefender Support and received a confirmation email with the ticket details, it is advisable to generate and submit specific logs if you have access to your Mac, either in normal mode or safe mode. Bitdefender Support often requests these logs for troubleshooting purposes, as they provide valuable diagnostic information about the issue you are experiencing.
The required logs include the Bitdefender BDsysLog for macOS and the Bitdefender BDProfiler log for macOS. These logs help the support team analyze system behavior, detect potential conflicts, and identify the root cause of the problem. You can find the instructions to generate these logs at the links below:
Bitdefender BDsysLog for macOS:
Bitdefender BDProfiler log for macOS:
Once you have generated these logs, attach them to your existing support ticket by replying to the email you received from Bitdefender Support. This will provide the support team with the necessary information to diagnose and resolve your issue more effectively.
However, if you are unable to generate these logs due to any reason, it is important to inform Bitdefender Support. You can do this by replying to the ticket email and explaining why you are unable to provide the logs. This ensures that the support team is aware of your situation and can suggest alternative troubleshooting steps.
Since Bitdefender Support typically requests logs for troubleshooting issues related to their products on both macOS and Windows, proactively communicating any challenges in generating the logs will help streamline the support process. This will allow the support team to provide you with the best possible assistance based on the information available.
Regards
Life happens, Coffee helps!
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Bitdefender Ultimate Security Plus (user)
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Hi Flexx,
I did supply a log to support. I have just received a response which says:
I have looked into the case and it seems that the situation is caused by an issue that has already been acknowledged by our development team. We are currently working on a fix that will be done by means of an automatic update and won't require any additional action on your end.
So that’s good.0
