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What is better - Online v/s Offline pdf reader
Hello, I need a pdf reader. Which is the best PDF editor that is not very expensive? I found various suggestions like, pdf candy, Foxit PDF, Systweak PDF Editor, I love PDF but am not sure which one I should go for? Can anyone suggest best tool?
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Samsung Galaxy A9+ android support
Samsung model SM-X210, 128 GB Android version 15, Android Security patch level = May 1, 2025 I am attempting to download/install the BD anti-virus included in my BD Ultiimate Security Plus subscription. I continue to receive a message when attempting the download that my device is not supported. A phone call at 11:45am on…
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Double-billing
Not Bitdefender's fault. I purchased a subscription on Google Play. Inadvertently, I purchased another subscription from an email or another source offering a deal. I want to request a refund. I have contacted Google Play and am awaiting a response. I will continue using Bitdefender with the other subscription. The support…
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Catapult Hydra Protocol
Hello, i just started using the VPN today on the prospects of it having the C. Hydra Protocol(upon google searching). Was it removed recently? or there might be a bug ocurring here
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Remove, or make optional, the Bitdefender "safe" label in Email Protection
For me, having the "Dangerous" label is all that is required. By definition, all other incoming emails are safe. I don't like getting every single email tagged with a useless label. It should at least be optional if users want the "safe" label. Yes, I know that some users might not understand that Email Protection only…
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Manual/offline update Bitdefender’s threat definitions for MacOS ?
We have a couple of compromised laptops that we need to keep offline until a full system scan is complete. How can we update the threat definitions for these before running the scan? For Windows we can download the week.exe files but I can't find anything similar for mac. Thanks.
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USB Flash Drives Names disappeared
Hi, I recently purchased, installed and started using BitDefender. It asked me if I wanted to immunize my USB sticks and I agreed. But since then all the names I put to differentiate my USB flash drives are missing and when I try to put them back it doesn't stick. Is there anything I can do? I usually have many USB flash…
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HOW TO DELETE DUPLICATE FILES FROM SYSTEMS OR SELECTED FOLDERS
HOW TO DELETE DUPLICATE FILES FROM SYSTEMS OR SELECTED FOLDERS
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Lots of 5007 logs in my Event Viewer
Hello, I wanted to ask if this is normal behaviour? I have installed following antivirus on my pc: bitdefender, malwarebytes but I get these logs almost every minute as you can see. Should I be concerned ? When I do the scans I get no virus or malware infection, system is clean I would appreciate it if you could help me. I…
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Activation code for new install on android phone
I have installed BD on 4 of 5 devices. The download ling works fine and installs BS on Pixel phone but it shows as a trial? with only 3 days left? Ive deleted and reinstalled but it still shows as a trial. Yep I cant find my activation code ?? Any ideas? I thought that installing via a link from BD Central avoided the need…
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V P N
bonjour , j utilise le vpn et depuis 4 jours il ne bloque plus les publicités et les traceurs , tout est bien configuré méme edge.je suis sure windows 11 pro installer depuis peux. Merci
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Not all are compatible. To work with Multi-Platform.
Not all are compatible. To work with multi-platform, I tested some paid ones, and Bitdefender was one of the best for this purpose. I wanted to share this because some professional antivirus programs only caused bottlenecks on multi-platform setups.
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Updating Bitdefender Central With Code
My Bitdefender subscription expired and I went through re-subscribing yesterday. When I attempt to upgrade using the code, this is what it returns:
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Online threat detection - repeated warnings
Good morning, I am getting sporadic messages saying "Suspicious connection blocked. Chrome.exe tried to establish a connection to xxxxxxx using an expired certificate." The specific sites vary, but are not ones I am trying to access. e.g., measureadv.com, rybbit.openrussian.org… This behavior happens on all three laptops…
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How do I add more seats to Bitdefender subscription when Device limit is reached
I have the key already to use, wanting to add computer.
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Bitdefender Digital Identity Protection: stop receiving reports by mail
Hi Please, can someone explain where I can unsubscribe to receiving reports by e-mail concerning privacy/ security? Thanks a lot! Greetings Gunther
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Transfer from PS to TS
I have purchased a new subscription to TS and my previous subscription (to PS) has now expired. All devices have successfully transferred to the new subscription. My Central account shows both subscriptions: the PS shows "expired" and zero devices installed. However I get reminders to renew PS. How do I stop this?
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Amazon Prime Video blocks Bitdefender VPN
How do I use Bitdefender VPN to see videos on Amazon Prime. I want to see videos from the USA Amazon Prime, but since I am temporarily staying in the Philippines it restricts the videos I can see outside of the USA. If I connect to a VPN in the USA, then Amazon Prime Video totally blocks me from seeing any videos. The…
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Percentage of scan in progress is a must.
I read many posts about this subject and the answers from BD is unacceptable. I woke up this morning and after 10h 10min, having scanned 18723720 items, it is not done and I don't have any idea when it is gonna be over. "Hard to evaluate how long it is gonna be. Depends on many factors". Common Guys ! From a support team,…
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Bitdefender turn off by itself leaving me unprotected
Many times per week, I get the popup message "Turn ON your virus protection" by Windows Security. When I check in my Toolbar Hidden Icons, Bitdefender is not there at that moment. And then, it reappear or I have to start it (turn it on) again from the Start button. What good does it do if I pay a software to protect me and…
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Refund joke
It is now 3 days later and still no response from Bitdefender on a refund. I have also rang them today to be told someone was on my chase and should have a response soon. Hours later and the day almost over and nothing. When I brought my new key I used a new card that was attached days later to my old subscription without…
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Bitdefender GravityZone Google Workspace SAML Support
Support for SAML 2.0 is fairly basic but well understood, but Google Workspace does not use a publicly accessible metadata URL for its X.509 certificate exchange. Instead, they download an XML file from the GWS admin console and upload it to the service provider's console, likely for security reasons. Bitfender only…
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Does Bitdefender TS interfere with Microsoft Teams?
Hi, Something is blocking MS Teams from opening on my PC (Windows 11 version 24H2) - could it be Bitdefender? The app icon appears in the powerbar, but it just gives a blank window. Meanwhile I am unable to access Teams meetings through a browser - Edge loops back to the login screen when I enter meeting ID and password;…
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Hosts File access
Hi, I'm using Windows 10. I've just started using Bitdefender after using Kaspersky for many years. In the light of the current circumstances I decided to uninstall Kaspersy for obvious reasons. I am a developer and I need to be able to switch my hosts file at the click of a button. I had written a program to do this and…
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How do I stop Bitdefender creating new rules in firewall?
Hi guys. I have an issue with Bitderender firewall. I deny access to applications in the rules section, but Bitdefender creates new rules on those applications, giving it acces to the internet. It is rather annoying to deny access to the internet for certain programs, then later discover that Bitdefender created a new…
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Polymorphic Malware based on AI
Hello, I would like to see with you a new subject deals on Malwares based on AI. Recently, I discovered this new Malware on You Tube video, here these subjects : 1/ https://www.youtube.com/watch?v=r7SfgIIuR2I 2/ https://www.youtube.com/watch?v=IcT9SKICcF8 Malware are boosted by AI and they are actually much powerfull than…
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Password Manager keeps asking for Master password
Hi everyone, I am having trouble accessing my passwords in the Password Manager app. The app keeps asking me for the Master password "to unlock the vault" rather than accepting my fingerprint. I think it's been an issue for little over a month now. While I understand that it might important to fill in your password every…
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detection of Generic.PY.Ferret.D.****** in uuidtext folder ?
Dear all, thanks for this community on Mac. I really enjoy Bitdefender Security, but I got strange symptoms last week with my iMac. At the end of a Fullscan (12th November2025) (iMac-ventura) finishing with “no threat detected”, I got notification : "Generic.Py.Ferret.D.E8127119" located…
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Where is the processing carried out for Online Threat Prevention?
Many of the components of the Online Threat Prevention feature, state that they "Checks every web page you access for X" is this processing carried out locally on my device, or are the websites visited checked on Bitdefender's servers? My concern is if Bitdefender is processing every web page I visit on their servers, this…
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Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.