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Why do I keep getting prompted for a subscription when I've already bought two?
I had a trial of Bitdefender Total Security which expires in five days. I bought two subs on March 13 - Bitdefender Premium for five devices and Bitdefender mobile for an Android phone (because I have a total of six devices to protect). Do I need to uninstall the trial version then install B Prem? The help is very…
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Scan ran 31 hours, found 153 unresolved items, 18 resolved
I am really at my wits end. I've never ever had a virus, trojan, takeover, nothing at all like that. And I've been on a computer for quite a few years at this point. Someone did a takeover (I don't even know the correct terminology!) of my computer last Monday and I've been at this a week. I really am clueless about this…
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A notification or email at a specified time before renewal, 1 week, or 1 month.
Hello community, I would like to see a notification, whether in the program, app or preferably via email, that an auto renewal is upcoming, I understand that it's easier to have this enabled so you never miss out on protection, but as someone who keeps only a limited amount of money in the account used to pay for things…
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False Positive form is not working
Hey all, Im trying to submit a false positive form in https://www.bitdefender.com/en-us/business/submit I fill everything in the form and still get this error Here is for example the form i fill: and this is what i get: it's like this over a week already, can anyone help?
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Removing SafePay or Password-Protecting it to Prevent Kids Abusing it for Unauthorized Browsing
I love Bitdefender as an Endpoint protection product for my 10+ devices. I also use Bitdefender's Parental Control feature to prevent my kids from surfing the filth of the Internet. However, I recently discovered that they can use SafePay to bypass any URL filtering I have in place (Qustodio, or the very own Bitdefender…
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Upgrade path?
I have a Premium subscription with 99 days left to run, but I want to upgrade to the Ultimate product which includes the Digital ID Protection. I would prefer not to wait until my subscription ends, as I have just been told about a data breach involving my data, and I don't really want two separate subs with different…
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Why are there significant differences between system scans on my MacBook Air?
Hi All, I am a touch baffled (default setting for me in matters IT !) by differences in system scans carried out on my MacBook Air with BD Ultimate Security. Some scans have taken less than a minute and the log shows single figure thousand items scanned, while others show differing logs results with some showing over a…
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Is this false positive or real Trojan?
As I was using the Cursor AI’s Agent Mode Bitdefender pops up this message: “blocked suspicious activity” (Heur.BZV.ZFV.Boxter.831… etc) you are safe.” Is this a false positive or does it need further remediation?
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Newbie to Bitdefender: How do I adjust settings in Windows 10 to allow WinAero Tweaker?
My attempt to explore that software is rejected automatically? What to do?
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Bitdefender installs the wrong version (plus instead of Premium Security)
I bought Premium Security to replace Antivirus Plus. I uninstalled Plus, restarted Windows, downloaded Premium, but it installed Plus. What do I do wrong? Thank for your help!
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Apple iPad: How Do I Send A Text To Scamio Pro For It To Be Checked?
Apple iPad: How Do I Send A Text To Scamio Pro For It To Be Checked?
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How would I remove an android device that is duplicated?
I factory reset my Galaxy S24 FE so when I reinstalled bitdefender mobile security and central apps, I must've done something wrong because it duplicated the device because when I went back to Central I seen my mistake, only I'm not certain how I duplicated the device. It shows my account in Central as having 4 devices…
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Bitdefender Premium VPN blocks RT.com on Canada servers, while free Proton VPN works, Serbia works
Bitdefender VPN Premium is blocking RT.com on every Canada server I tried. RT.com works perfectly with split tunneling, and it also works on servers in Serbia, Albania, and Georgia, so this is not a website-wide issue. Proton VPN Free, using an off-the-shelf default configuration, works perfectly on the same site, while…
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Bitdefender VPN blocking some websites
Many websites I visit won't load unless I turn off the VPN. I understand this is inevitable for streaming sites or ones that you don't want to know which country you're in. However, there are many other sites, for example to register for professional conferences that won't load. How can I stop that happening or do I need…
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Password Manager Chrome extension
Hello, all I am trying to export my passwords that i have saved in the chrome exetnsion to switch to the new programm for passwords. All tutorials etc. say to hit the menu button in the xetnsion and then export. The extension has no menu button that i can see. i have attached screen shots as you can see there is nothing.…
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Does SecurityServicesRunning impact the well functioning of EDR?
Hi, Can you please let me know if VBS status 2 is sufficient to run Bitdefender Customer securely? I have SVM and AMD-PSP enabled in BIOS. I have the following settings on Win 11 Pro: PS C:\WINDOWS\system32> Get-CimInstance -ClassName Win32_DeviceGuard -Namespace root\Microsoft\Windows\DeviceGuard…
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Upgrade prb
Bitdefender stops on 80% while updating for unlimited time, when i clicked on details it was shown as updated.
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Bitdefender acting agressively
Since a couple weeks ago, my bitdefender has been blocking almost everything I download and some .exe files already downloaded, including windows10 native ones as onedrive and others. Is this due to a new update, a bug or is it acting properly and the files are really infected?
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VPN Interference with Payment Systems
Have noticed an increase in the number of online payment systems that are blocked or inoperable while using BitDefender VPN or other VPN (tested with TOR). Have been able to successfully process payments when the website in question is assigned to Split-tunneling or if VPN is turned off. Platform: Windows 11, Firefox or…
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Is Windows Measured Boot sufficient for immunity against ACPI exploits?
If you read the article from Microsoft titled "Secure the Windows boot process", and scroll down to Measured Boot. For any AMD machines like mine with PSP and SEV support: Is anybody familiar with the differences between Windows 11 and Windows 10 Measured Boot? According to Microsoft, Measured Boot is a part of Secure…
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Some sites not loading.
I haveI have one site that I use quite often. Amazon. It just sits there doesn't load doesn't load then it finally says hmm can't reach this page. And when I am on Amazon when I finally get there sometimes when I go to change pages on Amazon it'll lose it it'll say it's not there. When I called Amazon to ask them what…
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Unable to log into Facebook since renewing my bitdefender with vpn etc
Hello , I have down loaded the total virus protection and the vpn combined package and it all seems to be working, however since doing this I have not been able to log into facebook on this computer , I can on someone elses phone , so I suspect that some setting got to be disabled etc. So looking for advice .Thanks
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Stop your pop ups?
I have done everything I can find to get rid of your annoying AF pop ups at the bottom right of my screen. Your software ignores all of those settings and is STILL irritating. You people need a 'silent running' feature. If all your program is going to do is ignore my preferences on MY device, I will not renew my service…
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Microsoft's "Mouse Without Borders" software.
Hello, I am new to this community and have a question about the VPN. I can enable it, but at my office I work on 3 desktop PCs with 1 keyboard and 1 mouse using Microsoft's "Mouse Without Borders" software. As soon as I enable the VPN, I encounter problems where I can no longer navigate between the 3 PCs. I have already…
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Firewall Rules automated clean-up of non-existent / obsolete rules
Firewall Rules quality of life / usability improvement. Addition to Firewall rules : mechanism for automated cleaning of obsolete rules. Currently available options are : 'Add rule' and 'Reset rules'. Either 'Reset rules' may be extended with sub-option for 'Reset to defaults' and 'Clean up obsolete' or a new link for…
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Uninstall re-install Bitdefender Total security
Did some searching and it looks like there is an uninstall tool? Is the newest 2023? how do I know what year/ version I have just says in account Bitdefender Total security then how do i re-install….do i log in at Bitdefender.com with my account? how many installs do i get? looks like it's down to 3 total from 5, or it…
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Running Bitdefender with Smart App Control
Hello, Smart app control is activated on the fresh W11 install (not in evaluation mode, it is currently active). I want to install Bitdefender Internet Security on this machine. Would you recommend disabling Smart App Control first or is it ok to run both at the same time ? I fear for conflicts between the two secrurity…
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Bitdefender Total Security Blocking Windows Security Updates
Hello - I am having a recurring issue. Bitdefender blocks my windows security updates (KB…). I know the issue is with bitdefender, as I suceeded in installing the latest windows security updates after completely un-installing bitdefender total security. I re-installed it afterwards. This not a clean, professional way to do…
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List the incidents and threats through api
How to list the incidents and threats through api in bitdefender gravityzone. I also check in the documentation, but in documentation also but I can't find any api call for listing the incidents and threats. So how do I list it through api.
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How to reset 2FA... not working
I'm the sole admin for a small business. I went to log in to GravityZone today (haven't logged in in months), and it won't accept my Google Authenticator code. Tried finding a way to contact support, and all I can see is "contact through console" which I can't get into