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Excessive 2-Step Authentication Friction on SecurePass (Windows & Android)
Hi everyone, I’m reaching out to share a significant pain point regarding the user experience with SecurePass, which I am currently using on both Windows (Browser Extension) and Android. The current authentication workflow is creating massive friction. Every time I need to access my passwords, I am forced to enter my…
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Activation Date can be different than Purchase Date for different products? - How to merge Bitdefender subscriptions
I am a long time TS user…almost always for 5 devices. The current install runs until Oct 1 2026 but I saw a good sale for TS for 10 devices and so I bought it. I realize now that these are considered different products ie 5 devices vs 10. So activating the new purchase now will not extend my current subscription to the…
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Sample Submission issue - form not working
Please see attached. Please try again after sometime. Any ideas?
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Inquiring recommendation for a pay-per-OTP
Hi, I am wanting to obtain an SMS # to complete a login account with Mercado Libre in their Mexico and Brazil regions. In order to view their marketplace online, one needs to have a local login that requires a SMS phone verification to complete the login process. Can anyone recommend a reliable, safe pay-per-OTP or a…
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Bitdefender Mobile Security disconnects internet with IOS 26.6
Is there a way around the need to turn off the VPN in Mobile Security for IOS with this new update? This update is unhappy with the Mobile Security VPN and blocks or slows down connection with the internet via my modem. I'm hoping Bitdefender has an update to address this or maybe Apple has to address this problem if it a…
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Feature Request: Add an optional "Beta / Early Access Updates" toggle for power users
Hi Bitdefender Team and Community, I am writing to propose a feature request for future builds of Bitdefender desktop products (Windows / Total Security): an optional toggle in the Update Settings to receive Beta / Early Access updates.
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Public library sign-in not working
About a month ago my sign-in to three public libraries (all with URL containing sirsi.net) stopped working. I've tried this with both Firefox and Vivaldi (Chrome) browsers. The icon shows that their is a sign-in match but when I try to fill nothing happens. I've contacted Bitdefender support three times but I only get a…
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Bitdefender GravityZone Google Workspace SAML Support
Support for SAML 2.0 is fairly basic but well understood, but Google Workspace does not use a publicly accessible metadata URL for its X.509 certificate exchange. Instead, they download an XML file from the GWS admin console and upload it to the service provider's console, likely for security reasons. Bitfender only…
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Mi chiamo Giuseppe Lucera ed ho acquistato i Vs prodotti installati si un PC e su due cellulari
I vostri programmi di protezione hanno bloccato suil mio PC il seguente file: C:\Utenti\giuseppe.lucera\OneBrowser.exe. Sul Vs Dashboard di sicurezza i due cellulari risultano protetti mente il PC DESKTOP-GN1OFR6 sui servizi di Assistenza risulta a rischio e il Kit di pronto soccorso da la seguente risultanza Micro-Star…
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Videos now don't load to Brighteon and Instagram
I was able to load my videos to all platforms, but now I'm unable to load to Brighteon and Instagram. I have turned off the VPN, anti-tracker and encrypted web scan, cleared the cache, deleted low-view videos off Brighteon. I have tried loading with another internet service. But, I continue to be unable to load videos to…
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SecurePass desabilita
Instalei o SecurePass na extensão do EDGE no meu PC com Windows 11. No entanto, toda vez que eu ligo o PC o SecurePass fica desabilitado. Já cadastrei PIN e as vezes o windows o pede, mas volta a desabilitar ao desligador o PC
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False Positive? Android.Riskware.Repack.rPNRO detected only by BitDefenderFalx on VirusTotal
Hello Bitdefender Team, I'm an independent Android developer, and one of my applications is being detected as Android.Riskware.Repack.rPNRO by BitDefenderFalx on VirusTotal. The APK is signed with my own release keystore and is built directly from my source code. It is also published on Google Play and is currently under…
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I have an infection in Outlook. How to delete infected emails?
Love Bitdefender. Been using it for a very, very long time, and recommend it all the time. It's done its job, as until two days ago I never had an infection. Now I'm being told I have an infected email, but I have no idea how to remove it. Here is a screenshot: It obviously tells me where it is, but not how to delete it,…
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Any News About the New Bitdefender UI?
Hello everyone, I would like to ask the Bitdefender community if there is any news regarding the release of the new Bitdefender interface. Has anyone seen a preview or any screenshots showing what the new interface will look like? I would be very interested in seeing the new design and learning about the improvements that…
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Could Bitdefender VPN be stopping email download from Spectrum?
Suddenly yesterday my Outlook Client stopped downloading Emails from Spectrum No apparent issue and no errors of any kind. just doesn't download available emails. Thanks
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How to turn off Autofill for a website in Bitdefender SecurePass?
I need to turn off autofill for Salesforce because when I edit a record SecurePass will overwrite my email over the contact's email. Chrome is browser on Windows 11. The old password manager let you disable autofill on specific pages or even full websites. I cannot find that feature on SecurePass. When will this be added,…
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Bitdefender SecurePass Dark/Light/Automatic Theme selection
Hi, I would like to see a dedicated Windows desktop-app for SecurePass. And which way ever - dark/automatic mode. The online/browser extension stays in light mode even with extensions like 'dark reader'. Thanks & KR
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Bitdefender Security Desktop App Automatic Windows App Theme Setting
Hi, for convenience-purposes I would like to set the windows-app theme (light/dark) to automatic. This is already possible for VPN since longer time. Thanks&KR
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Could Bitdefender Be Preventing My Network Printer from Receiving Print Jobs?
Hi everyone, I'm trying to troubleshoot an issue with my Windows PC and was wondering if Bitdefender could be involved. My network printer is detected correctly, but print jobs occasionally remain in the queue or fail without a clear error message. The printer itself appears to be online, and other devices on the same…
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ATC4.Detection viruses
i am facing suddenly of an "atc4.detection" viruses that send dozen of programs , folders , .dll , etc.. in quarantine which is considered as a false positive i restored the quarantine , but unfortunately some files are not restored mainly because the folder of the files are deleted. its seems that atc4.detection…
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Does system scans the scanned files if those are not changed or modified?
Does system scans the scanned files if those are not changed or modified?
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How to stop Bitdefender from blocking BetterBird
This is on both Windows 10 and Windows 11. It is beyond annoying. I wish antivirus software would actually TEST with email clients and do that test on a slow network. Like 1 in 20+ times your firewall lets BetterBird through. On Linux machines, sans bitdefender, I have no problems getting email. This is massively…
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Safepay not compatible with Tesco Shopping
I use Bitdefender Safepay for connecting to Tesco Shopping. But when I try to connect I get a message saying the browser has failed some security checks. Safepay works with all the other online shopping sites I use. Can anyone suggest a solution? Thank you.
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How to take a screen shot?
Dumb question can someone please tell me how get a screen shot on a Bitdefender notification notice I have tried right click, no screen shot option shows and tried central shift S . i can not seem to figure this out. On right click I only see the word copy. thanks
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Adobe Updater RdrServicesUpdater2_x86.exe is this safe?
Can anyone tell if this is safe - RdrServicesUpdater2_x86.exe Asking as I received a request to update Acrobat Reader yesterday and I see this morning that Bitdefender fire wall granted access to the above mentioned site. I checked with copilot and it said that it could contain malware, Also checked on the web and see…
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Bitdefender VPN Icon question
I have noticed lately that when my VPN connects, my service provider Wifi stays showing on top, and VPN either 1 or 2 shows below. I used to get the little computer screen icon showing on the top, and the Wifi provider below it. VPN seems to work fine, I have Premium VPN. Can someone tell why this changed? Is there a…
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Multiple Subscriptions in Bitdefender Central. Different renewal dates
Hi, I have noticed that there are 2 separate subscriptions in my Bitdefender Central. The renewal dates are different but the packs are the same? I wanted to talk with Bitdefender but there are no direct contact numbers. Could someone please help?
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Can You Recover Money Sent to a Scammer?
Realizing that you’ve transferred money to a scammer can be frightening, but what you do next may make a real difference. The sooner you contact your bank, report the payment as fraud and request an urgent recall or freeze, the better the chances that the funds may still be stopped before they are moved elsewhere. This new…
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Why was I converted to a "Family Plan"?
I would just like to inquire as to why I was "converted" to a Family Plan with "5 Users and 25 Devices!"? I do not need 5 users and 25 devices, At maximum I have 9 devices and only 1 user so my old plan 1 user and 10 devices plan was absolutely perfect for my needs.
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Please consider adding support for running Bitdefender in Safe Mode.
My computer was infected with ransomware that rebooted Windows into Safe Mode before starting the encryption process. Because Bitdefender was not running in Safe Mode, it was unable to detect or block the attack. I believe support for Safe Mode protection would significantly improve resilience against this type of…