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Users lost write permission on any external USB device
After applying a huge gravityzone task called "Fix Security Risks" we are unable to write to any external device connected to any of our bitdefender managed computers. The reason is that "the device is read only". Even if we uninstall bitdefender, the issue remains. The device, however, is perfectly working on any other…
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reCapture Issues at Checkout
Hi, I have recently started experiencing issues at checkout with reCapture. I select everything correctly, move to payment, then when directed back to the Submit button, I have to go through reCaputre again. This is a constant. I cannot move past this. It has only occurred in the last two weeks. Internet searches advise to…
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What licence for AWS Workspace
Hi, We have a project to use AWS Workspace (a small amount like ~10) and I'm having trouble getting the right license to secure those. I already have Business security licence but i'm not sure that's the best way. Thank you
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AD blocking on iPhone
Ads are blocked on my macbook and my android, but it is not working on my wife's iPhone. Can you help me to get that going on her phone? Thank you.
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Context menu scan
I use Directory Opus file explorer which is far superior to File Explorer. But I cannot right click a file to scan it with Bitdefender. Every other context menu entry available to File Explorer is there. I have read other posts that suggest Bitdefender will not support context menu scan from any other explorer. First…
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How to add Outlook to email protection?
Unable to add Outlook to email protection with message : from Bitdefender Something went wrong We couldn't complete the activation flow. Please start again. and from Microsoft "We're unable to complete your request invalid_request: The provided request must include a 'client_id' input parameter."
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Boot to USB and scan
Hello, I just acquired a used PC and would like to scan it with my Bitdefender prior to joining it to my home network. Is there a way for me to create a bootable USB with Bitdefender on it? If not, what is the procedure for rendering this computer free from malware prior to joining it to my home network? Thanks!!! -dh-
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Stolen iPhone
I have a BD subscription which includes an iPhone, My original iPhone has Benn stolen and I would like to replace the original BD iPhone details with my replacement iPhone details. Suggestions gratefully received !
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Puedo cambiar de Solo Windows a Multiplataforma?
Buen día, Tengo la Suscripción de Total Security para 3 equipos Windows, pero quiero pasar a Multiplataforma ya que tengo 2 PC y 1 Mac, es posible? Gracias de antemano
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How do I stop Bitdefender starting twice when I start up my Mac?
For some time, when I started up may Mac, Bitdefender just started quietly in the background. Now at startup, a window appears which I then close, but recently, 2 similar windows appear - the first one disappears automatically, but then the second has to be manually closed.
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One Click Optimizer doesn't clean up the junk files, and these junk files keep building up.
My desk top OS is Window 10 Pro. "One Click Optimizer" doesn't clean up the junk files, and these junk files keep building up. I tried to delete these files but Window required "Administrator" to access. I tried changing myself to "Admin" (which I am!) window still reject me. Please help. Please see the "word" doc.…
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How does Bitdefender handle archived files?
I was wondering how Bitdefender handles archived files (7z, rar, zip, etc.). When performing a deep scan, does Bitdefender extract these files to scan? I got a threat detection inside a 7z file when performing a deep scan using Bitdefender. When the threat is inside the 7z file, it is inert. However, for Bitdefender to…
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Slovak language support or at least the ability to change languages on Android phones
Hello, It would be nice if Bitdefender could get Slovak language localisation support. It would also help if language change on android devices were to become available as Czech localisation could be understood by local users in Slovakia as well.
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Currys.co.uk website blocked with British connection or allowance on split tunnel
How do I disable connection if it becomes necessary to do so? Why is Currys.co.uk hostile to VPN's??
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👇look at this
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How can I protect my nephew, who has Down syndrome?
Hi, My sister-in-law has a 35-year-old son with Down syndrome who wants to have a smartphone. Unfortunately, he often ends up downloading the wrong things and visiting inappropriate websites. I have the Bitdefender Family Pack— is there a way I can lock down his phone to help protect him from harmful content? Thanks!
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What is the email address for consumer support?
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need offline installer
dear team , send offline installer curent update link
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Deepfakes!
Hi @Razvan C, this is @Flexx The link provided below on the Bitdefender blog only offers basic information related to deepfakes. Bitdefender's Stance on Deepfakes While Bitdefender excels at detecting malware and phishing links, deepfakes present a unique challenge. Currently, Bitdefender's primary focus remains on malware…
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Bitdefender VPN not connecting on MacBook Air
It is not connecting
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Does the VPN function stop working
Hi can I ask a question?. Does the VPN function stop working after a time on the free version. I have had a stroke and I have trouble with this.
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Fake CAPTCHA
Hi everyone, There's this new scam that infects your devices with malware, this is called "fake CAPTCHA" or "Clipboard Hijacking", source: https://cybersecuritynews.com/fake-captcha/ What happens when you get one of these fake CAPTCHA's? Will this be automatically blocked by bitdefender or will bitdefender give a warning?…
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Trojan.GenericKD
I just did a full scan on my computer and two of these files were found. I am wondering if they are false positives or not. One is 1452667 and the other is 1460106. They both came from Amazon. Thank you.
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windows 10 ending
currently run windows 10 according to media and other sources it becomes necessary to update to windows 11 I have Bitdefender premium installed and active on my computer do i need to upgrade Do not think windows defender enhances or provides an extra layer of protection from what i have read i know there will be no more…
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Disable Scanning New External Hard Disks?
Hi, Is there a way to disable scanning new external hard disks? I just put in a 4TB drive to copy over a handful of files, and now Bitdefender is scanning the whole drive, which is taking forever. I want to use the dock for something else! Cheers
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Rarsfx0/installer.exe ?
Bit Defender has recently blocked this file twice. When I look at it in BD it doesn't show any of the usual association such as that it's a Windows file and where it it located. It just points to my Documents folder. I can't find a satisfactory explanation on Google and it's just a bunch of speculation as far as I can…
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SecurePass
Is it possible to set up two profiles on securepass so that My wife and I can have our own usernames, passwords and 2FA saves and not accessible to the the other. Currently my plan allows me 10 devices which I share with my wife devices as well. But we would prefer to have our own usernames and passwords stores in our own…
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Alert Mode not working
when i posted the proof of not working they closed the discussion and even my comments got deleted from the post. below i am attaching again
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Allowing access to Windows Hello
Hi, I wondered whether anyone has worked out how to allow Windows Hello to access the webcam to allow log in using facial recognition? It looks like BitDefender blocks it and I can’t find how to add it as an exception. Thanks
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Firewall Alert Mode
I've been dealing with a faulty Alert Mode for over a year. The alert mode will automatically disable itself. I have talked to support and have attempted all suggested fixes, some of which are pretty involved. I finally gave up and disabled Bitdefender firewall and purchased another brand firewall program. Now a new and…