Why am I not getting a different IP address from Bitdefender's VPN service?

apolousm · 2025-03-23T15:00:18+00:00

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Hi everyone, I hope you are all doing well today.

I was a Kaspersky user until I received an email from the company informing me that I needed to change my service provider due to the US ban. Kaspersky suggested that I purchase a Bitdefender subscription, as it was likely to function similarly to Kaspersky. Everything has been fine except for the VPN service. When I use it, I only receive an IP address from my own country (Venezuela), which is completely useless for making payments. This is because there are restrictions in my country, similar to those imposed on Russia, which have affected Kaspersky’s services.

Initially, while using Bitdefender, I was assigned IP addresses from other Latin American countries. These were fine, as I only use the service once every two months to pay for a subscription. However, now I only get IP addresses from Venezuela, which renders the service useless and not as promised to function like Kaspersky.

Is this a problem with the service?

Thank you very much for any help with this issue.

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Alexandru_BD

Hello @apolousm and welcome to Bitdefender and the community.

Are you using the standard VPN that comes with your Bitdefender subscription, or the Premium version?

The standard version included by default in your Bitdefender product on Windows, Android, macOS, and iOS offers 200 MB daily traffic per device and automatically connects you to the optimal server, without having the possibility to change it. With the Premium VPN subscription you get unlimited traffic and the option to connect to any available server. The server list includes 54 countries across the globe and for some countries, Bitdefender VPN can be used to select a specific city.

Regards,

Alex

Scarlet

Yes, it sounds like a service issue. Bitdefender VPN should assign IPs from various regions, not just your own. If you're consistently getting Venezuelan IPs, it's likely a server or routing limitation. Contact Bitdefender support to request access to other regions—especially since this was a key function you relied on with Kaspersky.

richard_donaldson

I have Premium, and I use the ability to select different cities. I may not have been clear. When I open the VPN, there is an ip address in the "your ip address is exposed"' field. Until a day or so ago, that address was in the form I am used to as normal, e.g., 222.333.444.55. Now when I open the VPN that initial "exposed" address is 2001;569:fb15:0:9… When I click on "Connect," I get a well-formed ip address, and the ip new address is identified as "Hidden." Is the "exposed ip address, 2001, etc. harmless? Thanks. Sorry about the verbosity.

Alexandru_BD

Hello,

The string 2001;569:fb15:0:9 resembles an IPv6 address, but its format is incorrect due to the use of a semicolon (;) instead of a colon (:) in the first delimiter. But I assume this could be a typo as well.
2001:569 — often identifies a provider or organization’s assigned prefix.
fb15:0:9 — could represent subnetting or device-specific addressing within the network.

I don't see any reasons of concern here.

Regards