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Is BD stopping some websites from working properly?
I have a subscription to the UK Ordnance Survey mapping paid-for website. This is an excellent site which allows users to access any part of Great Britain (but not Northern Ireland) at 1:25000 or 1:50000 scale for about £25/year. The maps are first-rate, as many will know. On my Windows 10 pc and Windows 11 lap top I now…
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ZEUS and cvvj# virus on my Window . Bitdefender is not a remedy yet. any suggestion?
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Access denied
I get this error for costco.ca if I use a Vancouver (Canada) ip but no problem if I use a Toronto(Canada) IP This is the message I get: Access DeniedYou don't have permission to access "http://www.costco.ca/s?" on this server. Reference #18.981c2117.1741905556.8b33b38…
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How do I identify and remove application that is disconnecting VPN on my android phone?
Hi everyone, I received alert which says "Bitdefender VPN was disconnected by another application on my android phone. How do I resolve this?
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Why does Bitdefender not recognize my username and/or password even though I registered successfully
Keeps telling me in red, "Wrong password" I have tried adding Bitdefender add-on extensions to Chrome, MS Edge and my FireFox browsers. None are working.
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Do I need a payment method if I bought a key online?
Hey, so i bought a key online to renew my subscription, but when I click on "activate with key" I end up on a screen that wants my payment information and a checkbox that says it will automaticly renew my subscription for 50€. I obviously do not want this cause I already have a key :( Any other way to activate a key…
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is this normal?
proton vpn set for costa rica (fastest setting) and when i signed into Bitdefender Digital Identity Protection it showed ukraine as approximate location
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How can I get VPN to display images on a legitimate website on windows 11?
When running bitDefender VPN and accessing my geocaching.com website - no images (thumbnails) nor images from the website will be displayed. If you attempt to display an image from a geocache webpage - legitimate - then the following error is displayed … "The requested content cannot be loaded. Please try again later."…
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"Thunderbird Being Managed By Your Organization"...Bitdefender Policy Causing This
All, I updated Thunderbird yesterday to V143. After it opened, there was a very large banner at the top of my settings that said: "Thunderbird Being Managed By Your Organization" I clicked on the banner and was presented with this: What is this and why did it just show up? How do I fix this? I am the sole user of my…
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How can I resolve issues with Bitdefender blocking legitimate websites or app ?
Hello , My name is Mukesh karkey, I'm having trouble with Bitdefender blocking legitimate websites and applications like my VPN and certain browsers, and I'm looking for some advice. I'd love to hear about your experiences with this issue. What specific applications or sites have you had problems with, and what methods did…
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Bitdefender Failing to Start with Windows
as title suggested bitdefender fails to start with windows even its enabled as startup apps , also bitdifender icon suddenly disappeared from windows tray , and bitdefenders file icon has turned into blank page am attaching screenshots for you to better understand what issue am facing. Edition Windows 11 Pro Version 24H2…
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SafePay & Vanguard
I have used SafePay with Vanguard for years. Beginning last week, I get the following after putting in my Vanguard username and password: You can’t log in using a ******For your security, we stop any logins that act like bots. Stop running your ****** before trying again. Try again I can get in using Edge but greatly…
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Mobile Web browser and optimization
I have no phone setting optimization to set Bitdefender to stay on or turn back on to keep Web Protection on.
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Atomic Shield [Fivem Anticheat]
Hello Bitdefender Support Team, Your product is currently detecting "AtomicShieldAgent.exe" as ATC4.Detection, but I believe this is a false positive. Details: File name: AtomicShieldAgent.exe SHA256: 42c65857807867ccf2345b85a83d7be93195cf16b6190ba178efd09bd608a8d3 Location: C:\Users\Tanmoy Goswami\Desktop\Games\ OS:…
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Backup PC hard drive
Would like to ask how to back-up the PC hard drives using Bitdefender please? (I haven't found anything on the www that explains the process)
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I was sent a jason file "bdsyslog 2025.09.03-22.19jason
i unzipped it and it gave me a file above..cannot open it. what is it/
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Could Bitdefender be blocking the download of WhatsApp APP from the Microsoft Store?
Hi there. On Windows 10, the WhatsApp APP from the Microsoft Store seems to hang at Downloading. All the other APPs are updating from the Microsoft Store . Could Bitdefender be blocking the download of WhatsApp APP on my Windows 10 PC ? Any idea on how to rectify this ? TIA Jacquii
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Bitdefender Mobile Spam Call & SMS Protection
Hi Bitdefender Community, I have a question about Bitdefender Mobile Security’s spam call and SMS protection features. I understand that Bitdefender uses cloud-based technology with real-time updates for detecting and blocking spam calls and messages. However, I’m curious: how effectively does Bitdefender prevent spam…
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MAC OS 26 Back up to Time Machine blocked by Anti Ransomware
Last night I did my usual back up to time Machine that went ok as I was planning to upgrade to Mac OS 26 today. It went ok. I upgraded this morning and then tried to do a back up to Time Machine which was blocked with the following message An unauthorized app attempted to access your backups. App:…
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just upgraded to Bitdefender premium
just upgraded to Bitdefender premium +VPN, and only use one device which is my laptop, when I open up my Bitdefender account it shows it is installed on two devices, on checking the security dashboard details one has the correct MAC address and the other device which is protected has a different MAC address (it may have…
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Bitdefender Services Are Not Responding. Please Restart the computer...
I usually get "Bitdefender Services Are Not Responding. Please Restart the computer..." when i launch my win 11 and i also sent a support ticket to the bitdefender support and got no response. How can i fix this?
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Gravityzone power user
I'm an IT Specialist for my company. Currently we have a few users who are getting errors during windows updates. Current articles are saying to temporarily disable any 3rd anti virus software. Has anyone used the power user setting to deploy to the bitdefender agent to allow users to temporarily disable bitdefender? If so…
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cancel auto renewal
I have tried the recommended procedures to cancel auto renewal but nowhere in central does a billing or payment option appear
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How do I stop BD from blocking a specific website?
Title says it all…a website I know to be safe keeps getting blocked by BD. How do I override that so I can access the site?
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Duplicate Subscriptions
How do I determine if my two subscriptions are duplicates? I have two and don't know why since they both go back to 2021. There is no customer service number or email for me to inquire. How does one get info on such a matter?
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How do I stop Bitdefender starting twice when I start up my Mac?
For some time, when I started up may Mac, Bitdefender just started quietly in the background. Now at startup, a window appears which I then close, but recently, 2 similar windows appear - the first one disappears automatically, but then the second has to be manually closed.
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Setup on windows SQL Server
Hello, According to your experiences, can the installation on Windows Server 2019 with SQL Server be done with the complete package of all modules? Thank you.
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Central and Subscriptions
Hello! I don't get an identification code when selecting the subscription/details menu item. What could be the problem?
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Safepay won't login to Discover
I contacted Discover, which suggested I quit using Safepay since I can login with a regular browser. I liked the idea of Safepay, but is it worth the hassle? BTW, I can't find any place to complain to Bitdefender about the problem.
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Bitdefender Safepay
I have been using Bitdefender Security for many years, particularly Safepay for internet banking. However, I am currently unable to access my bank account through Safepay. When attempting to do so, I receive the message "Something went wrong" accompanied by the error code "1007." Notably, I can still access other financial…