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Need help (or at least explanation) of quarantined file restore failure
BitDefender incorrectly identified a file as a threat and quarantined it. When I try to restore the file BD says "Failed to find the specified path" and tells me to "Choose another path". The quarantine record is a combination of Registry and file system paths that I don't understand, but I've verified that both the…
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Refund ticket
Dear Team, I have initiated a refund process (I've been charged for a subscription I no longer use as I bought a new one) ticket number is 1009643476, can somebody in the support team take a look and give me an update? Much appreciated!
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ChatGPT block Bitdefender VPN - how to solve this ?
ChatGPT block Bitdefender VPN - how to solve this ?
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Scaning Archives
Should i enable it ? if i enable it and make its value to 0 then ll it scan for unlimited amount instead of 10 mb ?
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Confirm new password when changing account password
The page to change the Bitdefender account password when managing the Bitdefender account should have another field to confirm the new password value. Having only one field for the new password could have users changing the password to something different than they wanted and possibly locking themselves out of their…
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VPN and Mobile Hotspot
I use my mobile hotspot for my laptop and wondered if, having the VPN activated on my phone, causes some speed issues on my laptop.
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Will Online Banking ALWAYS Require the VPN to be Turned Off ??
I've recently discovered, in order to visit my online bankins website the BitDefender VPN wold have to be turned OFF, to complete any online banking transactions. Will it always be this method, or does BitDfender intend to create a fix for this ?
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Web Protection
Hello team. We need source to prove these feature are working: "Web Protection". Please help us with the malicious samples or malicious links that BEST can show these features working. Best Regards.
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How to check the correct package installed and registered.
I initially trialled Bitdefender Total Security and decided to purchase the Family Pack instead. Having uninstalled Total Security and thought I installed the Family Pack, I entered the License Key. The software still displayed Total Security with 10 devices instead of 15 in the Family Pack. I then uninstalled Total…
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How Do I Disable Bitdefender VPN For My Online Banking Site?
How Do I Disable Bitdefender VPN For My Online Banking Site?
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USPS delivery notification pop-up (Scam?)
I just got this pop-up on my Windows laptop. It is not a text or email. Is this a new kind of scam? Thanks.
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Live Chat - eMail verification
Hello, I had written to the chat support earlier. Now I get an email like this. Verify your email address LiveChat support@livechat.com Is this real? Greetings
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LOST PRODUCT KEY
I HAVE 2 YEAR SUBSCRIPTION .VALIDITY UPTO 2025 BUT I LOST MY PRODUCT KEY IS IT POSSIBLE TO RECOVER ?
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Bitdefender Firewall Alert Mode Disabled By Itself. Any Suggestions?
And i literally watch the ALERT mode slider move itself to disabled. This is unacceptable as I need to know what outgoing comms are taking place. Please fix this or I will be asking for a refund. Further more i renewed my sub for 37.98 CAD , then after i log into Bitdefender i get an offer to renew the sub for 28$ CAD.…
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Bitdefender subscription
hello, yesterday i renewed my subscription which had 27 days left on the old one, the days left normally are added on but this time that didnt happen so i lost 27 days. why did this happen very dissapointed, thank you Shane
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Outlook issues
I just installed Bitdefender on my windows laptop, ran the full system scan and now when I open my outlook I am missing folders. How can I get them back? What caused them to disapear?
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Firewall blocked Mapped network drive
I noticed that Bitdefender Total Security's Firewall was blocking my access to all Mapped Network Drives, which I was accessing through a Cisco Any Connect VPN. Since I had this issue with the firewall before, I double checked the security settings in Bitdefender > Firewall and made sure that the Cisco VPN were not…
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macOS Sequoia
Is there an announced agent upgrade for macOS Sequoia? I upgraded from Big Sur and then suddenly Bitdefender wouldn't play nice with Time Machine backups, so I contacted Bitdefender support and they said it isn't available for Monterey yet, so I uninstalled it.
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Events are not getting forwarded through TestPushEvent API
I am currently using the free trial of Bitdefender's EDR product and have configured push notifications as per the API documentation. I’ve subscribed to all available event types, and the API responds with a 200 status code and a "true" status. I attempted to send a test event using the TestPushEvent API. While I'm…
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iPhone not syncing in iTunes
My iPhone 16 Pro Max is not syncing in iTunes. Logging into my Apple account shows the iPhone (and my iPad 10) as managed devices, but when in iTunes, under FILE and DEVICES, SYNC is greyed out when either of them are connected. Plugging my phone to my PC does not bring up the usual "do you trust this computer" on my…
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my vpn is not connecting
I can not get my vpn to connect. It has been over 30 minutes
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I stalled internet security on 5 devices and confirmed it was on all the devices.
Why does Bit Central show only two devices protected and not all five? The others say "at risk". Which is correct Bit Central or the software on the device that says it is protected?
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Antispam Resetting To Default - Outlook
I'm using Outlook MS Office 365 Family to check my email and for about the last month, Antispam has reset itself to default after every cold boot of any of the computers in my household. I noticed the issue when I got a spam email with Asian characters, a filter setting I turned on. How do I get it to stop doing this? I've…
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Issues with Exceptions
I have several exceptions added into the online threat prevention and generally these work ok. However I am running into real problems with exceptions not been adhered to when accessed via applications. In this case, I am using JDownloader to download a file from Rosefile.net; files from here come from a number of…
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Is this normal?
Hi there, first time bitdefender user here, When I try to open Bitdefender from the taskbar it doesnt open but when I go into the search bar it opens from there
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Malicious activity
Every power up Bit defender intercepts a malicious activity. How can I remove the source of this issue
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Malware or adware ?
i downloaded this novel from a adobe website : u may type it to check urls cuz your forum is blocking me to paste links here, Plz ve a deep look on all of my conversations , words explain the personality, so lift such restriction of pasting links at least for me. this is the download page link: screenshot of the process :…
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Modem Hit By Vpn + Suspected Virus Attack
Hi ! I Need Your Urgent Help plz respond asap. " a few days ago i was connected to the internet through bitdefender vpn ( double hop ) , i forgot to switch off the vpn before shutting down my pc, when i restarted the pc it stopped my internet connection, i thought that it's happening cuz of the kill switch , i disabled the…
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VPN doesn't connect
My VPN stopped connecting on Windows 11. I uninstalled and reinstalled but that didn't help. When I click the connect button I temporarily have no internet connection. I'm having the same issue with my Pixel. Please see the attachments. thanks, Kadshah
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Premium Security with 10 devices
I bought Bitdefender Premium Security that came with Premium VPN and 10 devices. When i tried to set up my second device I was not able to get Premium VPN on the second device, just total security. Does Premium Security only come with Premium VPN for the first device? Do I have to buy Premium VPN separately for each of the…