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Privacy concern - Data on dark web
Receive email supposedly from Bitdefender of privacy data exposed on dark web. Log into Bitdefender central to resolve. No notification found in central and when I do new scan of emails no privacy breach found. How do I resolve the issue or is this a scam I didn't click on link in email
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WHY ask why from bitdefender programmers
Bookworm people are so smart they are STUPID. I am tired off setting approval for my private network. We all know that 192.168.x.x just like the other 3 that are only local are relatively safe. I am behind a PFsense firewall , nothing open to the net. So because my Pfsense 192.168.1.1 and my Synology 192.168.1.x , have no…
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New IOS download
it says, using old IOS version 18.6.2 You need to update the new IOS But there is no way I see to do that. I am using an iPhone 15 pro
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Beim Versuch, eine VPN-Verbindung herzustellen, ist ein Fehler aufgetreten (Fehlercode 2).
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Does BD scan only .eml files or also the containing email?
I use BD Total Security on Windows 10 64 bit. In Thunderbird you can save each email message separate as a .eml file. Does BD not only scan the .eml file but also the content of the email stored in this file?
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Virus Custom Scan task per file type
I use BD Total Security on a Windows 10 64 bit computer. Is it possible to define a Virus Custum Task for a given file type!
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Bitdefender Partner (Non-profit/Edu) unable to fulfill license renewal
I have a Gravityzone business license with non-profit/educational pricing thru a Bitdefender partner in my state (Florida). Over a month ago they quoted a 3 year renewal of our license which expired October. 1st. We paid for the license, and to date, they've been unable to fulfill it. After multiple emails and calls, we…
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SecurePass searches for the string ".co.uk" not the full website name
I've just migrated from BD password manager ro SecurePass. SecurePass searches for the string t ".co.uk" not the full website name, which means that it cannot find the correct login name/password to autofill. Is this a config or set up problem with my installation or a defect of SecurePass. Any advice on a fix or when BD…
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SecurePass looses Auto Fill
I've just migrated from BD password manager to SecurePass. I notice that from time to time SecurePass looses the ability to autofull website logons with the the appropriate login name/password. When I check SecurePass is still set up as the default password manager and the option to allow Google to auto fill is switched…
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Disable this popup
You guys have GOT TO ENABLE A WAY TO DISABLE THE PAYMENT METHOD POPUP WITH THE CHROME PLUGIN. This pops up ALL THE TIME. It has popped-up THREE TIMES while I'm trying to fill out this form. This should be a lot more robust considering the yearly cost of Bitdefender. If you want to compete with LastPass, you need to get…
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I cant open the VPN download file on my windows laptop
I have a bitdefender account and on my dashboard it says I have one device with VPN. I havent paid for the premium VPN. do I get basic VPN with my account. Also I have downloaded the vpn .exe but when I try to run the download its just stalls. any ideas what i can do
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Help Needed - Calls from Hidden Numbers Blocked Even When Call Blocking is Off
Hello Bitdefender Community,I am experiencing a problem with Bitdefender Mobile Security on my Android phone. Although I have turned off the main Call Blocking feature, Bitdefender still blocks calls from hidden numbers. This is causing me to miss important calls from hidden or private numbers, including calls from a…
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Exploit attempt blocked
I'm new to Bitdefender, and turned to it after MS Defender, let "something" onto my system. I have IDS turned on on my router, use Next DNS with a lot of blocking, but still have a few ports forwarded to my local system for serving media. I've lowered my attack surface as much as I can, until my NUC arrives and I can…
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Migrate from SecurePass to Password Manager
I've just migrated from BD password manager to SecurePass, which turns out to have been a mistake. I want to migrate back to Bitdefender Password Manager. The online help says export passwords in .csv format and then in Password Manager select "Bitdefender Wallet" as the app to import from. I do this but every password…
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Email Protection
How do you add multiple email accounts in the Email Protection section?
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Remote Access Software Blocking
There are scammers who use remote access software to steal money from people, so it would be nice if there was a feature which blocks all remote access software. Including legitimate ones, like anydesk as that is also commonly used by scammers.
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Option to disable Anti-Theft
It is good to have some kind of control when someone steals or you lose your device but in my opinion it shouldnt be forced and not possible to disable. Not everyone wants there to be an option to wipe their device with 1 click or track/lock it. For me personally i just dont feel safe knowing that if anyone with malicious…
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Best way to exlude such incidents?
Hello! From our RMM / Vulnerability-Scanner there are always this child-process wich are getting flagged by Bitdefender. Whats the best way to exlude such behaviour? Exluding for example: conhost.exe would be stupid and exluding the Command-Line "??\C:\Windows\system32\conhost.exe 0xffffffff -ForceV1" is not working. The…
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🧠 Possible Smart App Control Interference in AV-Comparatives Performance Tests
Hello Bitdefender Team and Community, I’d like to share a technical observation that might be affecting how Bitdefender — and potentially other security products — are being evaluated in AV-Comparatives’ performance tests, especially since the lab switched from PCMark to the UL Procyon Benchmark Suite as the measurement…
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Bitdefender Launches Global Campaign to Combat AI-Driven Scams Targeting Families
Bitdefender has launched a bold awareness campaign called “They Wear Our Faces” to shine light on how AI-driven fraud is evolving, and how it’s turning trust into a weapon. Scammers are now cloning voices, mimicking faces, and impersonating loved ones to exploit emotional bonds and urgency. What once required complex tools…
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Getting "Action cannot be completed" error when entering p/w in FireFox extension. Any ideas?
This began after I had to reboot my iMac after it froze up opening a website in FireFox. I am on release 5.2.6 2 of BD and 143.0.4 of FireFox.
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Windows 10 ESU or 0patch?
Hi everyone, Microsoft will end support for windows 10 on the 15th of October 2025, they're however offering "extended security updates" (ESU). For this you will need to log in with a microsoft account and choose from 3 options, extend security updates for a year with either microsoft points, pay 30 dollar or set up a…
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Alert Mode Issue: Firefox Completely Bypassing Bitdefender Firewall Settings
Hello, I have altert mode switched on so I can have complete control over what applications can and can't access the internet, for security reasons. Unfortunately, however, when activated, profiles will override the user and switch alert mode off (without warning). Although I never use profiles for this reason, a few days…
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How to stop the USB Immunizer popup
Hi: The Immunizer was installed with Bitdefender and the popups are a pain. But I can't get rid of them. Everything in Notifications is turned off. I even wiped Bitdefender off my desktop and installed again. No luck. I don't need or want the Immunizer. Any advice please? Thanks Donald
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No definition updates in two days for Antivirus for Mac
Just letting the mods know that this has recurred again. Since we are used to twice daily updates, this is an unexpected behavior. Suspect the issue on the server end, since no issue connecting to the server, but am just told I am "up to date." Nothing urgent, but since this has occurred in the past, wanted to make the…
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Subscription Tracking
As an older retired kind of computer aware, I help lots of the local elderly with their computer issues. Since many of the issues relate to security (they all love bottomless internet ratholes), I "purchase" a BitDefender license that supports multiple devices (10 in this case). I try and document each of the neighbors I…
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Does Bitdefender offer a 2-year subscription for the Premium Security package?
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Bitdefender security keeps uninstalling com.google.android.trichrome library
I keep getting notifications about Bitdefender removing com.google.android.trichrome library during an install scan. This library is supposed to be part of the Android WebView and safe. So why was it removed? According to Play Store the app in question that was installed was Bitdefender itself. So this is very dubious.
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New Windows 11 coming in 10 Days. How to Reactivate Bit Defender on it.
Hi, I have no clue about computer talk. I never took it. I have a New Computer with Windows 11 on it coming by Oct 22-24th 2025. My BitDefender is Good till Dec 1st 2025. I don't know what 2 do to Restart the remainder Days of My Bitdefender on the New Comp. I Don't even know if I can even use this computer after Oct 14th…
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Minds.Park removal
Greetings, My Windows 10 PC has a malware known as a Chrome Extension Minds.Park. I've sent Bitdefender logs over two weeks ago. They lost the first logs, after I uploaded the logs again I got a generic answer to uninstall and reinstall my browser. I did that a month ago and it didn't work. They never shared what the logs…