Could Bitdefender Be Preventing My Network Printer from Receiving Print Jobs?

Question

Hi everyone,

I'm trying to troubleshoot an issue with my Windows PC and was wondering if Bitdefender could be involved.

My network printer is detected correctly, but print jobs occasionally remain in the queue or fail without a clear error message. The printer itself appears to be online, and other devices on the same Wi-Fi network can still print successfully.

Before I start changing security settings, I'd like to know if anyone has seen Bitdefender's Firewall or Advanced Threat Defense interfere with printer communication or the Windows Print Spooler service.

If you've experienced something similar, which settings or exclusions should I check first while keeping the system secure?

Thanks in advance for any suggestions.

Max_Denny · Answer

Thanks for the article. I'll go through the firewall settings and make sure Stealth Mode is turned off.

If the issue still continues after applying those changes, would you recommend temporarily disabling only the firewall (while keeping other protection enabled) to confirm whether it's specifically the firewall causing the print jobs to remain in the queue?

I also verified the printer itself by printing a standard test page, so the hardware appears to be working correctly. Any additional troubleshooting steps would be appreciated.

Thanks!

Max_Denny · Answer

Thanks for the link! I'll check the firewall settings and make sure Stealth Mode is disabled.

If the issue still occurs after applying those changes, would you recommend temporarily disabling only the Firewall module for testing, or is there a specific exclusion for the

https://testmyprint.com/

Spooler service that's considered best practice? I can also verify the printer independently with a standard printer test page before making further changes to help determine whether the issue is Windows-related or security-related.

Thanks again for your guidance.

Alexandru_BD · Answer

Hello,

Have a look at this article for the right firewall setup when printing:

https://www.bitdefender.com/consumer/support/answer/13428/

Also, make sure Stealth Mode is turned OFF in the Bitdefender firewall.