How to regain access to VPN included in my paid subscription?

JanetB

I accepted trial offer of unlimited VPN, now that period is ended I cannot access VPN at all. Prior to this trial I had 200mb per day which was included in my Total Security package, now I have no VPN at all.

1

Scott

Hi @JanetB

Try re-enabling VPN by going to your main BD dashboard and from the Quick actions panel, select VPN. It should load back up from there. You can also open the Privacy panel and click on VPN/Open VPN from there. You can add VPN to the Quick actions panel by highlighting the right corner of a panel to load the options of what you want to show, and in what order you want them to appear, by going through each individual panel.

If none of the above options work, you may need to run a repair or do a complete uninstall and reinstall.

https://www.bitdefender.com/consumer/support/answer/13429/

I hope this helped,

Scott

JanetB

Hi Scott

Thanks for your very considered reply, and I'm sorry, I wasn't completely accurate in the way I phrased my question. What you suggest is how I have, until a month ago, accessed vpn, in my Total Security package which allows me 200MB per day. However, following the end of a month's trial of unlimited vpn, each time I try to open vpn I now get a message saying that I have "0MB" vpn time remaining for the day.

I had considered uninstalling and reinstalling, but I don't know if I would require a new code to open it, so hoped I could avoid that.

After reading your answer, I went back to the Dashboard, and found an option to download a vpn app. I didn't think I needed to do this as a) I have had and used vpn for the years I have had bitdefender; and b) if I did download it, I don't know if it would it be a "free" and separate version, and not linked to my paid subscription. Maybe you or others can advise on that.

I only use computers, I don't know lots about how they work, and I am quite dependent on advice from others. I am also in correspondence with Customer Support, but I haven't got anything that I can use so far.

Thank you again

Janet

Scott

@JanetB

I have not run across the situation you are experiencing. Maybe another member here has and will reply.

Since you do have the option to install VPN, you would not, may not need to reinstall BD.

If you can wait until tomorrow one of the Bitdefender Admins @Mike_BD, will be back on the job and may be able to help and have an answer for you. If you could post your support ticket number, would also be helpful for Mike.

Kind regards,

Scott

JanetB

OK I'll wait until I hear tomorrow, thanks Scott.

Mike_BD

https://community.bitdefender.com/en/discussion/comment/312233#Comment_312233

Hello @JanetB - sorry for the late reply.

It's good you've already been in contact with our Support teams, indeed, as @Scott mentioned, there's somewhat of an anomaly what you've described. If things aren't fixed just yet, kindly asking to send me privately your ticket number so I can follow up.

cheers,

Mike

TBS

Mike,

I am also experiencing this problem with all my computers for boith businesses. Can you direct me in fixing this problem?

Thank you

Timothy Smith

Gjoksi

@TBS

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> select your Bitdefender product, for example Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.