Bitdefender install has interfered with a roku app

Magnum4ce

I recently changed over to Bitdefender Ultimate Security. Install went good and I'm happy so far. One issue that I need help with is finding the setting to exempt or ignore the roku player.

for example… I use a Roku app Video Poker that includes a daily Top Ten Score of other players online. When I installed Bitdefender last month, the Top Ten Score screen within the Video poker App, no longer showed the score and only read "Scores Unavailable".

I currently connect the Roku via wireless to my home network and all is well. (Except for the 'Daily High Score' issue since installing BitDefender.) So I then turned on the personal hotspot from my phone, (which is connected to my Mobile network, not my wifi), and then switched my roku to my personal hotspot. That brought back the High score page on the roku app. Obviously, i don't want to continuously connect my Roku to my phone.

So if all that gibberish just made sense, where in Bitdefender settings can i go to exempt/ignore/remove my Roku devices?

thanks~

Flexx

https://community.bitdefender.com/en/discussion/103459/bitdefender-install-has-interfered-with-a-roku-app

Kindly check if the steps stated below help.

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusions in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/

4) Allow an app through Bitdefender Firewall: https://www.bitdefender.com/consumer/support/answer/13425/

5) Re-enable real-time protection in Bitdefender

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option. Bitdefender support may require logs and will assist you in generating them.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards