Subscription help

WhosGiggles

Hi everyone, hopefully I can get answers to the loophole that I seem to be in regarding my subscription. I was with Kaspersky until the ban happened and switch to Bitdefender 8/25/24 and what I'm guessing was my remaining subscription to Kaspersky which expires 3/25/25. When I go subscriptions on the central app, it says that its renewing 3/25/25 but I have no way to check my billing also I have no idea if my card is connected either, I don't see it in the billing section. Another question is that Instead of this, I had another company called UltraAV that was apparently with Kaspersky or moved my info over after the merge or whenever and I recently got an email from them telling me about their renewal of their protection that was supposed to happen 4/2/25. (I never knew about this company until a few days back). So, my actual question would be is that is am I actually paying for a subscription or do I have to wait till the 25th and then renew?

PS, sorry for the length and if the post sounds all over the place.

Alexandru_BD

Hello @WhosGiggles,

Based on my findings, your Bitdefender Total Security subscription should indeed renew automatically in 15 days.
I can't comment on UltraAV because I'm unaware if this antivirus is also installed on your devices, or if your previous account was actually migrated to them or not. As far as I know, following the ban on Kaspersky products in the U.S., they migrated some of their customers to UltraAV, to ensure continuous protection. Here's some context on this move:

https://www.cnet.com/tech/services-and-software/kaspersky-antivirus-software-is-automatically-transitioning-to-ultraav/

Now, since it's unclear if you are subscribed to both UltraAV and Bitdefender, I would advise to get in touch with Bitdefender first, because I can confirm that you do have an ongoing subscription here. The Support teams will help you sort out the subscription details and guide you on how to update your payment information (if necessary), to ensure a seamless renewal process. Then, perhaps you could also reach out to UltraAV, in order to clarify the situation with them as well. It looks like they have a dedicated page for this transition, where you can use their contact form:

https://ultraantivirus.com/kl-transition

I guess you can simply request them to verify if your previous account was migrated to UltraAV, and ask them to remove the information they have on file, if any, should you consider keeping Bitdefender as your security solution.

To contact Bitdefender Support, you can use this link:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex