Problems with Install on Windows 11

AnToe

I'm stuck on Install in progress - new device, trial Mcafee software uninstalled successfully, and now no further progress on the install

TaxiMagicien42

Hello @AnToe

I invite you to consult the support article below :

https://www.bitdefender.com/consumer/support/answer/9354/

To ensure that McAfee is completely uninstalled (that there are no residues left), refer in particular to paragraph 2 of the article "Remove Other Security Solutions".
You will find the McAfee uninstallation tool by clicking on the link in the article.
Follow the procedures indicated in the article.

Keep us informed

Regards,

Flexx

https://community.bitdefender.com/en/discussion/103427/problems-with-install-on-windows-11

Kindly perform the following steps and see if they help you in any way:

1) Download and run the McAfee product uninstaller from this link: https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe

2) Restart your PC in safe mode. You can follow this guide: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

3) As soon as the desktop opens, assuming your Windows drive is 'C,' open the following locations in the 'Run' command (Windows icon + R) one by one:

C:\Program Files (delete any folder with the name McAfee)

C:\Program Files (x86) (delete any folder with the name McAfee)

C:\ProgramData (delete any folder with the name McAfee)

C:\Users{your PC name}\AppData\Local (delete any folder with the name McAfee)

4) Open the Run command (press the 'Windows + R' key on your keyboard) and execute the following commands one by one:

temp - delete all the files in the folder

%temp% - delete all the files in the folder

prefetch - delete all the files in the folder

5) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

6) Open the registry editor through the 'Run' command (Windows icon + R) and then type 'regedit.' Once the registry editor opens, click on 'Edit' -> 'Find,' and make sure to checkmark 'Match whole strings only.' Type 'McAfee' in the search box and click 'Find Next.' If any file or folder with the name 'McAfee' is found, delete it. Continue searching the registry and deleting until the search reports no registry keys found.

7) Restart your PC in normal mode by deselecting the option you selected while running the system in Safe Mode, then click 'Apply.'

8) Install the Bitdefender product: https://www.bitdefender.com/consumer/support/answer/2844/

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards