Advanced Threat Protection blocks MS Installer

Cuttlefishjones

Hi, I have an issue in that whenever I try to install any MSI file then it is blocked by ATP. Installs from .exe's are fine though. If I disable ATP I can install without a problem but, obviously, this isn't the best solution.

Do I need to create an exception for msiexec? It would seem a little strange if I do as this is a pretty basic, and fundamental, windows behaviour.

Any help would be appreciated :)

Gjoksi

Hello.

Disabling ATP and/or creating an exception for .msi will expose your PC/laptop of being infected with ransomware and other threats! So, that is not a solution to your problem.

I suggest you to contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/

You'll be asked to send them Support Tool log, screenshots etc., so the support engineers can investigate your problem and find a solution.

Regards.