Same issue not able to connect to web protection

Nerdless
Nerdless Cannot connect to web protection
in Mobile Security

I am not computer savvy and need help with this.

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Answers

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.

    Follow the steps from this article:

    https://www.bitdefender.com/consumer/support/answer/32406/

    Regards.

  • Alexandru_BD
    Alexandru_BD admin

    Hi @Nerdless,

    To me, it looks like you are using an active VPN connection. Since it uses a VPN profile, iOS may show a VPN icon in the status bar while Web Protection is enabled. Obviously, this icon will also be displayed whenever a VPN is connected, so this is why I assumed that you are actively using one, or at least you were connected to a VPN at the time the screenshot was taken.
    Since iOS restricts the use of multiple VPN apps simultaneously due to limitations in its network configuration, allowing only one VPN tunnel at a time, Web Protection cannot work at the same time with a VPN connection.

    But what exactly happens when you attempt to enable Web Protection? Do you get an error message, for example "Unable to connect", or something similar?

    Thanks

    Premium Security & Bitdefender Endpoint Security Tools user

  • bilou
    bilou

    j’ai le meme problème.

    protection web qui ne s’active pas sur iphone 16 .

    que faire ?

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