Firewall not present in protection tab

Dik99999

My protection features menu of antivirus plus does not show a firewall button/choice. The other 5 choices like Antivirus and Ransomware protection are there. After reading a lot on this forum, I have reinstalled Bitdefender. Still no firewall choice. The Windows 11 firewall stays active.

Reason for wanting to try the BD alternative is that suddenly my Canon scanner aborts with a message that hits to a firewall problem.

Scott

https://community.bitdefender.com/en/discussion/103423/firewall-not-present-in-protection-tab

Hello,

Please read this post, it will help to explain things. You will need to work through the Windows firewall settings.

https://community.bitdefender.com/en/discussion/comment/350899#Comment_350899

Thank you.

TaxiMagicien42

Hello @Dik99999

Since the repair of Bitdefender did not solve your problem, you can try to completely uninstall Bitdefender using the uninstallation tool that you will find on the page below:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

When the bitdefender uninstall is complete, reinstall Bitdefender from your Bitdefender Central account.

If your problem persists, you can contact Bitdefender support from the page below:

https://www.bitdefender.com/consumer/support/help/

Follow the on-screen instructions and select the desired communication channel (chat, phone or email). For a quick contact, use the chat.

If you opt for email contact, you will need to fill out a form and then receive an email with an incident ticket number related to your request.

Please keep us informed.

Regards,

Scott

https://community.bitdefender.com/en/discussion/comment/350925#Comment_350925

Hello :)

It is not a repair issue or support issue, it's a lack of the firewall module that is not included in the Antivirus Plus version of Bitdefender.

Regards.

TaxiMagicien42

Hello @Scott,

You are absolutely right, Bitdefender Antivirus does not integrate the firewall.

Having said that, I read @Dik99999’s message again and he doesn’t mention that he uses Bitdefender Antivirus Plus. Unless of course the machine translation tool I use (Reverso) is misled. I thought he was using at least Bitdefender Internet Security.
Anyway, I apologize for that.

Regards,

Scott

https://community.bitdefender.com/en/discussion/comment/350933#Comment_350933

Hello :)

Their opening post, sentence: "My protection features menu of antivirus plus does not show a firewall button/choice". Which is where I assumed that information. Maybe I'm reading it wrong?

Cheers.

TaxiMagicien42

@Scott

I don’t think you made a mistake. It’s your interpretation of the context. Just like I thought, rightly or wrongly, that @Dik99999 was using at least Bitdefender Internet Security.

Regards,

Dik99999

Thanks, that clarifies why I cannot see firewall options. Sorry I used the text 'antivirus plus' that should read Bitdefender Antivirus Plus. It does not solve my problem. However, that's a Cannon community issue, I think.

Scott

https://community.bitdefender.com/en/discussion/comment/350939#Comment_350939

No problem, thanks for the clarification :)

If you wanted to eliminate any possible cause on Bitdefender's end, you could see if adding the scanner into Antivirus Exceptions would help.

https://www.bitdefender.com/consumer/support/answer/13427/

Also, if it has an .exe file, add it into Advanced Threat Defense Exceptions as well.

https://www.bitdefender.com/consumer/support/answer/2393/

Otherwise, as you mentioned that it may be more of a firewall issue, would be to reach out to the Cannon Community.

Kind regards.