Removal of googleservices and keystroke logger from MAC Book, iPad & iPhone

Kenny1954

This is a very smart bug. Knows your after it when you delete cookies, history & data from browser. My guess is a remaining extension did that, also cancelled my UTubeTV bundled w/Frontier; watched it happen in real time.

If I reset devices, what do I get rid of before updating iCloud, don’t want to bring it back with download.

Flexx

https://community.bitdefender.com/en/discussion/103634/removal-of-googleservices-and-keystroke-logger-from-mac-book-ipad-iphone

Check if the steps below help:

For iPad and iPhone:

1) Clear history, cache, and cookies in your Safari browser. Check the link below.

https://support.apple.com/en-us/105082

2) Use a dedicated ad blocker and privacy blocker on your iPad and iPhone. Below are the links to the applications.

https://apps.apple.com/us/app/ghostery-privacy-ad-blocker/id6504861501

https://apps.apple.com/us/app/adguard-adblock-privacy/id1047223162

https://apps.apple.com/us/app/adblock-plus-for-safari-abp/id1028871868

https://apps.apple.com/us/app/1blocker-ad-blocker/id1365531024

Make sure to check the ad blocker filters and select the one that suits you.

3) Since there is no anti-malware for iPhone or iPad due to Apple's security policy, there is nothing more that can be done.

4) If the issue still persists, the only final solution is to reset both your iPhone and iPad. Below is the link for the reset process.

https://support.apple.com/en-us/108931

For Mac:

1) Reset your web browser to default settings:

Safari: https://support.intego.com/hc/en-us/articles/115003863692-How-To-Reset-Your-Safari-Web-Browser

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

2) Use an ad blocker and privacy blocker such as:

uBlock Origin Lite: https://ublockorigin.com/

Ghostery: https://www.ghostery.com/

Privacy Badger: https://privacybadger.org/

AdBlock Plus: https://adblockplus.org/

AdBlock: https://getadblock.com/en/

AdGuard AdBlocker: https://adguard.com/en/welcome.html

1Blocker: https://1blocker.com/

Not every web browser listed above will have all these extensions available. It is best to check your browser’s extension store. If these extensions are available, review their descriptions and select the one that suits you best. Whatever you choose, make sure to check the filter lists and select the ones that are most suitable for you.

3) Scan your Mac using your Bitdefender product: https://www.bitdefender.com/en-in/consumer/antivirus-for-mac

4) Use a secondary scanner like Malwarebytes to ensure no malware is left: https://www.malwarebytes.com/mac

For more information, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option. Bitdefender support may require logs and will assist you in generating them.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards