Install and Updates

Install and Updates

Bitdefender total security version 27.0.49.249 issue

Defender of the month ✭✭✭✭

Hi everyone,

My bitdefender updated to version 27.0.49.249, I noticed 2 issues with so far.

After the update installed I rebooted my PC and then after about an hour or so the tray icon showed a little yellow exclamation mark, when hovering my mouse over the tray icon I got a message saying "Action required: Add a valid payment method and continue to enjoy uninterrupted security." and in the app it also showed on top "action required"

I rebooted my PC and haven't gotten the error again so far, I've never had this type of error before.

Second issue (very minor), when opening the bitdefender application window it takes a second to load the available devices on the bottom of the window, normally it loads immediately now it takes a second then shows how many device slots I still have available on my account.

This lag only started directly after the update on several of my PC's.

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Comments

  • Same happened to me after the 27.0.49.249 update. Even when adding a valid payment method the message returns.

  • Same problem here. The "Attention Action Required" notification doesn't go away even after using all 3 different payment methods and confirmed them. Had to pay €1 to add one of them as well, still nothing.

  • QA Manager BD Staff

    Hi, it can take up to 24 hours for the information that a payment method was added to propagate in the app.

    If more than 24 hours have passed with no change, please let us know.

  • Defender of the month ✭✭✭✭

    Hi everyone,

    After rebooting my PC yesterday I didn't have the issue again until I rebooted today and then after about 50 minutes the error came back, rebooting again fixed it at least for now.

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