Common Activation Errors in Bitdefender Central

Alexandru_BD

The following article will help you troubleshoot and fix common activation errors in Bitdefender Central.

Let’s look at what activation errors you might encounter during the activation process and how to deal with them:

https://www.bitdefender.com/consumer/support/answer/19617/

Let us know if you ever encountered these errors and what steps have you taken to correct them.

Muggle

Just changed my password as I forgot my original one but I can’t access my account on my mobile phone now, only on iPad. What can I do please?

Math_Matei

@Muggle

Are you sure you have passed the email address correctly and password?

Normally, it should work, both on the iPhone and the iPad!

I have iPhone 13 Pro Max and iPad Pro 12.9 inch and I do not have such problems!

Alexandru_BD

Hi @Muggle,

Have you attempted to login multiple times? I'm asking because if the wrong password is entered consecutively, this will lead to the account being locked. Do you receive such message on your Central app?

You can also uninstall and reinstall the app and try again.

If you are still unable to login using the mobile phone, you can also try to reset the password again, this time from the mobil phone.

Let us know how it goes.

Cheers.

Alexandru_BD

@Vanessa5600 ???

christophe06

bitdefender probleme.docx

Scott

https://community.bitdefender.com/en/discussion/comment/329111#Comment_329111

Message contained in above posted .docx.

Good morning,

 nothing has happened since I downloaded your application I started with a first subscription with any VPN Plus antivirus option And it only installed the antivirus for a short time and the VPN for the whole year There I don't do not understand ?

 OK . I take a 2 subscription. For the antivirus of course year round and it still doesn't work. Can you help me please ?

@Alexandru_BD any thought on this one?

Cheers....remember, I'm busy and not answering posts on the forum for a while 😅😅

Alexandru_BD

Hello @christophe06,

Based on my findings you have a Total Security subscription and a Premium VPN subscription recently activated in your Central account. Both are valid until 2024 with slightly different expiration dates. Can you share with us more details regarding the situation you are encountering? Or is everything alright now?

Regards

LilyM4

Hi, I've just renewed my BD subscription in BD Central for 2 years with an activation code. All went well and it has extended my current subscription by 2 years and great by extending have not lost my remaining 4 days. Checked my W11 laptop and my Bitdefender app in there had not updated by the 2 years and was still showing 4 days left. Using the excellent guidance from this post and switching user I have successfully rectified that issue. However I am still left with the same issue on our mobile phones which have Bitdefender on them, again showing only 4 days remaining not 2 years just applied. As android I cannot use the fix as given for the laptop. Any ideas of how to get the 2 years extention showing on on the mobile phones abd not 4 days? Tried to contact the BD support team but nothing happens choosing that option, doesn't take you anywhere to chat? It's been a few hours now so if my mobile subscription was going to update automatically sure would have done by now?

Alexandru_BD

Hello @LilyM4,

First, I'm glad to hear you've found this post useful, and thank you for renewing your security solution with Bitdefender. 🙂

This is an older post, but I'll do my best to help you out here. So, the 'Switch Account' feature is available in the Bitdefender security solutions on all supported operating systems, thus you should be able to use it to logout and log back in on your Android device as well. Now, depending on your phone model, there should be a triangle ∴ on the bottom navigation bar of the Mobile Security for Android app, where you can tap your e-mail address and choose to log out of your account. After confirming the logout, simply sign in with your e-mail address again. This will help sync the app with your new subscription.
If this doesn't work, access your Central account via web at https://central.bitdefender.com/ (or use the Central app, if you have it installed alongside your Mobile Security app - recommended for easy use on the go).
Then, check the 'My Devices' tab for the status of your Android device. If necessary, remove it from there and add it back on.

Also, in your Central account, under 'My Subscriptions' tab, how many subscriptions/licenses are displayed there, is there a single one or multiple ones? I'm working my way through this without any screenshots whatsoever or any additional information from your account, so this may not be all accurate, hence me asking for more details. 🙂

Let us know how it goes.

Regards,

Alex

LilyM4

Hi Alexandru

Thanks very much for your reply to my post. I've not used the BD community before so was unsure whether my question would get noticed or ehether i shoukd have started a new recent question. I have followed your instruction for updating our android phones and this has worked, all our 4 devices are sync'd 😁. I have check BD Central as well on the android app and all 3 of our devices are showing as covered with 1 licence unused/spare. Everything is now matching up as I would expect to see it

Your help has really been much appreciated. I will remember this process for my next renewal point, albeit in 2 years time. I will certainly be using BD in the future and for as long as I need antivirus cover to protect our devices 😁

Alexandru_BD

You are most welcome @LilyM4, I'm happy to hear I could help. And thank you very much for your appreciation and for choosing us. 🙏

Have a good time ahead and I hope to see you again on the forum. 😉