Tried installing Total Security but got Internet Security instead. Why?

andrew558
edited August 2018 in Install activation


I installed Bitdefender Internet Security about 30 days ago on a trial subscription.


I've decided I like the product but I want to use Total Security instead because of its support for Android.


I have tried the upgrade in two ways:


  1.  Via Bitdefender Central


  • Log in to Bitdefender Central

  • Select My Devices

  • Click Install Protection link

  • Click on the 'Protect the device link' to downlad Bitdefender Total Security.


The download proceeded and I tried to run the downloaded file. An executable program started but soon terminated and nothing was updated.

I tried again, but same result.


2. Via Bitdefender Total Security setup executable


  • Uninstalled Bitdefender Internet Security via Programs and Features

  • Downloaded and ran bitdefender_tsecurity.exe

  • When setup had completed, Internet Security had been installed, not Total Security.  I know I ran the the correct setup program!


Can anyone tell me why this has happened (obviously something to do with my trial subscription) and how to fix it.


thank you


 

Comments


  • Hi,


     


    You can tell me the email address for your Bitdefender Central account in a PM, and I will change your trial to Bitdefender Total Security.


     


    Thank you.

  • hello its happening same to me but its other way i wanted to install internet security but it keeps installing total security