Tried installing Total Security but got Internet Security instead. Why?
I installed Bitdefender Internet Security about 30 days ago on a trial subscription.
I've decided I like the product but I want to use Total Security instead because of its support for Android.
I have tried the upgrade in two ways:
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Via Bitdefender Central
Log in to Bitdefender Central
Select My Devices
Click Install Protection link
Click on the 'Protect the device link' to downlad Bitdefender Total Security.
The download proceeded and I tried to run the downloaded file. An executable program started but soon terminated and nothing was updated.
I tried again, but same result.
2. Via Bitdefender Total Security setup executable
Uninstalled Bitdefender Internet Security via Programs and Features
Downloaded and ran bitdefender_tsecurity.exe
When setup had completed, Internet Security had been installed, not Total Security. I know I ran the the correct setup program!
Can anyone tell me why this has happened (obviously something to do with my trial subscription) and how to fix it.
thank you
Comments
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Hi,
You can tell me the email address for your Bitdefender Central account in a PM, and I will change your trial to Bitdefender Total Security.
Thank you.0 -
hello its happening same to me but its other way i wanted to install internet security but it keeps installing total security
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