Premium VPN will not activate?

Bruce H

I have upgraded my VPN to premium but I am unable to activate it. When I paste the key in I get Activation failed with error code 11. Contact the support team for help.

Flexx

https://community.bitdefender.com/en/discussion/103766/premium-vpn-will-not-activate

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option. Once the AI chatbot recommends a series of solutions, you can type in the chat, 'transfer to an agent,' and you will be transferred to a Bitdefender support agent. Bitdefender support may require logs and will assist you in generating them.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards

Alexandru_BD

Hi @Bruce H,

There's an article that covers the most common activation errors that may be encountered during the process, however, it doesn't mention that error code, therefore I also think it's best to reach out to the Support teams and provide them with your order ID so they can track the code and see what's wrong with it.

Sky66

I have the same code 11 error and I can't get in touch with their support team

Sky66

All FAQs at customer support, but none addresses code 11 error

Alexandru_BD

Hello @Sky66,

Did you purchase the activation code online at the official Bitdefender website, or from a reseller? If you can provide me with the activation code in private, I can check what happened.

For the record, you can reach Bitdefende Support at the link below:

https://www.bitdefender.com/consumer/support/help/

Thanks