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Can I activate web protection?
I have the latest iOS build and recently within the last few days I cannot activate web protection. VPN is off please provide guidance. This is the same issue I had about a month ago.
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Ignore Threat Detection - Android
Just trying out BD on my mobile, did a scan and found some software that it has flagged as a threat. It is not. How do I get BD to ignore this, when I used norton it had a button that you clicked to ignore but I can't locate anything like that for BD. Any help would be great. TIA.
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Tecno Spark Pro 30 recebendo ligações de “blocos/scam calls” — mais alguém?
Oi pessoal, Comprei recentemente um Tecno Spark Pro 30 e estou enfrentando um problema estranho: estou recebendo várias ligações de spam/scam (números aleatórios, muitas vezes internacionais ou com prefixos estranhos). Isso tem acontecido quase todos os dias e já está ficando bem chato. Alguém que também usa o Spark Pro 30…
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should I look this up
Someone hacked my phone and my router and created a virtual LAN network containing 255 IP addresses and a plethora of virtual tunnels. They also opened every port between port 22 and 10000. They have been accessing my devices and leaving tracks and I'm wondering if I should follow those tracks because I don't want to open…
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Vivaldi web protection
It seems like web protection is not suported for Vivaldi in Android, eventhough it's a very trustworthy browser. Is there a plan to add it to the list? This might make me give up on Bitdefender.
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Do iPhones work as well as Android phones with the Bitdefender Mobile Security app
We have an android tablet and 3 android cell phones (Samsung Galaxy, various models). They all work great with the Bitdefender Mobile Security app. But 5 years ago, when we first switched to Bitdefender, my wife had an iPhone which did not work as well with Bitdefender. She is ready to purchase a new phone, and is weighing…
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Web protection capabilities in android
Does Bitdefender web protection in android, safeguard/inspect and block malicious internet traffic from all apps on device except non supported web browsers?
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Roblox Android Device
I'm racking my brain on how to resolve this. On my son's device I installed parental controls and I even added the exceptions as seen in the attached image. After a reboot if I immediately try to go into Roblox it works but after about 5-10 mins it will not longer work and have the error "Connection Error: Unable to…
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My web protection turns off
Hi my website protection keeps turning off, I have excluded it from optimisation. Samsung galaxy 24. I hit on as soon as I get out and come back in its off
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Ad blocking
How do I set up ad blocking on an iPhone 11? The Bitdefender app is installed, but I don’t see anything on it that provides for doing this. Thank you!
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Bitdefender Just Got Smarter – Call Blocking Now on Android!
Hello Bitdefender Community 👋, I just spotted something new in the Bitdefender Mobile Security app for Android — a Call Blocking feature! 🆕 Yes, this seems to be a fresh update — and I haven’t seen it mentioned before here in the forum, so I wanted to share it with you all. 📵 What it does: •Blocks scam calls automatically.…
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Constant beeping during manual scan
When I run a manual scan on android phone, it does constant notification beeping until scan is complete. If I turn the volume all the way down to stop the beeping, then volume for all notifications is shut off after that so I have to go into system volume and set volume back up for notifications. This behavior only started…
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Infinix note 50 pro
bitdefender total security's icon turns off and on again and again, also the app stop working and need to be fixed insane. it defender is admin of the cell ph, any way to fix that?
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Bitdefender Free for Android - Connectivity & Automatic Scan Failure in Syria
Dear Bitdefender Support Team, I am writing to report a critical issue with the Bitdefender Antivirus Free app for Android. The application was working perfectly on my device for a long time, but it has recently stopped functioning correctly. Here are the main problems: * Network Connectivity Failure: The app cannot…
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[Discussion] Improving Web Protection for In-App Browsers — Outlook, Gmail, YouTube
Hello Bitdefender Community, I’m really impressed with how Bitdefender handles web protection, especially on Android — but I recently noticed something worth discussing. While links opened in full browsers (like Chrome or Samsung Internet) are properly scanned by Web Protection, links opened within in-app browsers (such as…
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Samsung Smart blocks spam calls, but I don't see Bitdefender blocking?
Do I need to turn off Samsung Smart Phone somehow. I was hoping to see Bitdefender out preforming Samsung. I'm using a Samsung Galaxy S10e, SM-G970F/DS . I get at least two spam calls a day, I can't even answer my phone unless they are known. I see in BD it asks me to add a spam call to a list. Really? I should copy a…
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Activation code
Hi, I just got a new phone A36. During the setup process my Bitdefender app was copied from my old phone [A32] to my new one via Samsung default process. The app is now in trial mode and asking for an activation code that i do not have. I have removed my old phone from my subscription and centtal is showing it as…
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Extra charge for Web Protection?
I have Total Security on my Windows 10 PC with Mobile Security on my iPad Air 2. Yesterday I got a new iPad Air M3 and copied everything from the old iPad to the new via Quick Start. I don’t have VPN anywhere. Now I’m getting messages on both iPads that Web Protection is not turned on. When I try to turn it on manually, it…
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Bitdefender New Call Protection Feature for Android!
Hi @agozob, I asked the support team a question, and you can also see their response in the images attached. I have already replied to them again, but I would like to hear your thoughts as well. What I find difficult to understand is the support statement that Bitdefender utilizes its proprietary technologies and…
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[Help] Web Protection not working on links from Outlook app
Hello dear Bitdefender Community and Team, 👋 I hope you’re all doing great. I’ve been using Bitdefender Mobile Security on Android, and everything is working perfectly — including Web Protection, which is active and fully enabled (with all required permissions granted, as shown in the screenshot below). However, I’ve…
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Please Help: Forgot PIN, and locked out of Android 15
I am using a Pixel 8 that runs Android 15. I am locked out of my device, as I can not remember my Bitdefender PIN. I am repeatedly informed I have the wrong PIN, and then the message "Bitdefender Security" appears on screen. I am then locked out for incrementally longer periods of time (measured in seconds) — ranging so…
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Scan results incorrect
Why do scan results always indicate I am not connected to WiFi even tho I am?
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How to fix my VPN from turning off by itself? In the last hour it has turned off about 6 or 7 times!
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Account problem
hello I have a subscription that covers 3 devices. My personal account site shows that I have 2 devices istalled, this is correct and I'm logged in to these 2 devices. But when I try to login on a third device it automatically get a free subscription instead of the paid version. Could you please contact me in the mailbox…
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Problem with malwarescanner
I have a problem on android. The mailwarescanner states that i have to perform a scan to check the security on a new installed app (don't know). When i start the scan it does not finish the scan but stops halfway. It then says that my system is at risk and i have to complete a scan. Strange loop. Does anyone know what to…
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Bitdefender Mobile Security for Android -- only?
I just started using Bitdefender Mobile Security for Android on my Android phones and tablets. But I was wondering... I also have Android apps installed on devices that are not Android devices -- an Amazon Fire tablet and a Chromebook. Is it worth installing Bitdefender on those devices as well, to protect those apps? Is…
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Notification "B" in BMS.
Hi, This morning I noticed that on my Realme 8 5G smartphone the "B" notification from Bitdefender Mobile Security appeared. Until yesterday, even though BMS was active and working, this notification never appeared while using the phone. I don't know what could have happened because the BMS version is always v.…
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scam alert false positives
i started a discussion about scam alert false positives. i provided some examples of said false alerts. the discussion was deleted. possibly because i offered the examples about the false positives. so. how do i explain the problem without being able to explain the problem? also. i have now been flagged for "spam" because…
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URL blocked
Hi, I have an app on my android phone Samsung S25 that is connecting to an URL. The app isn't working and unable to connect. I don't get a notification from bitdefender. How can i whitelist the app to check if this is the issue? When i use the same app on my laptop with the same URL on the same WiFi it does work. On my…
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SMS filtering on iOS devices
Hello 🙋🏻♀️ I've found the tutorial on the website about how to activate the SMS filtering. On my device (an iPhone 13) I only have the choice to turn on or off the "unknown and spam", there exists no possibility to choose either Mobile Security or None, as showed in the tutorial's next picture. Does anyone know if this…