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Bitdefender New Call Protection Feature for Android!
Hi @agozob, I asked the support team a question, and you can also see their response in the images attached. I have already replied to them again, but I would like to hear your thoughts as well. What I find difficult to understand is the support statement that Bitdefender utilizes its proprietary technologies and…
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Please Help: Forgot PIN, and locked out of Android 15
I am using a Pixel 8 that runs Android 15. I am locked out of my device, as I can not remember my Bitdefender PIN. I am repeatedly informed I have the wrong PIN, and then the message "Bitdefender Security" appears on screen. I am then locked out for incrementally longer periods of time (measured in seconds) — ranging so…
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Scan results incorrect
Why do scan results always indicate I am not connected to WiFi even tho I am?
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How to fix my VPN from turning off by itself? In the last hour it has turned off about 6 or 7 times!
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Account problem
hello I have a subscription that covers 3 devices. My personal account site shows that I have 2 devices istalled, this is correct and I'm logged in to these 2 devices. But when I try to login on a third device it automatically get a free subscription instead of the paid version. Could you please contact me in the mailbox…
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Problem with malwarescanner
I have a problem on android. The mailwarescanner states that i have to perform a scan to check the security on a new installed app (don't know). When i start the scan it does not finish the scan but stops halfway. It then says that my system is at risk and i have to complete a scan. Strange loop. Does anyone know what to…
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Bitdefender Mobile Security for Android -- only?
I just started using Bitdefender Mobile Security for Android on my Android phones and tablets. But I was wondering... I also have Android apps installed on devices that are not Android devices -- an Amazon Fire tablet and a Chromebook. Is it worth installing Bitdefender on those devices as well, to protect those apps? Is…
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Notification "B" in BMS.
Hi, This morning I noticed that on my Realme 8 5G smartphone the "B" notification from Bitdefender Mobile Security appeared. Until yesterday, even though BMS was active and working, this notification never appeared while using the phone. I don't know what could have happened because the BMS version is always v.…
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scam alert false positives
i started a discussion about scam alert false positives. i provided some examples of said false alerts. the discussion was deleted. possibly because i offered the examples about the false positives. so. how do i explain the problem without being able to explain the problem? also. i have now been flagged for "spam" because…
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URL blocked
Hi, I have an app on my android phone Samsung S25 that is connecting to an URL. The app isn't working and unable to connect. I don't get a notification from bitdefender. How can i whitelist the app to check if this is the issue? When i use the same app on my laptop with the same URL on the same WiFi it does work. On my…
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SMS filtering on iOS devices
Hello 🙋🏻♀️ I've found the tutorial on the website about how to activate the SMS filtering. On my device (an iPhone 13) I only have the choice to turn on or off the "unknown and spam", there exists no possibility to choose either Mobile Security or None, as showed in the tutorial's next picture. Does anyone know if this…
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Wrong camera
It seems to me that when the anti-theft function on my Android ‘phone takes a photo it is using the rear-facing camera. Could this be the case and in which case how can I correct it? Thank you.
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My face is not being recognized and I am left with a screen that say bitdefender on the bottom
I definitely have lost weight but now facial recognition does not work on my samsung phone. All it says it bitdefender at the bottom. After waiting a while I was able to use the finger print but now I want to change the picture and do not see where the settings are to change it.
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I don't understand how much you can trust this antivirus? I seem to have found 3 viruses.
I don't understand how much you can trust this antivirus? I seem to have found 3 viruses, but I can't remove these viruses in any way, even the paid version. It turns out that it is an absolutely painless program, I am very disappointed that Bitdefender cannot remove or find viruses like these viruses. they write that…
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overlay mode?
When I try to access a particular banking app I am prevented from doing so with a message saying: "it appears that the application Bitdefender Security is running on your device in overlay mode. Please disable." I need that app and would like to know how I can work around this issue.
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Anyone else with problems connecting an iPhone 16plus to Web protection after upgrade to iOS 18.3.1?
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Android 12 Moto g22 Web Protection (not)
Web Protection will not stay on. I turn it on in the app but if I move away from the app and then back again it has turned itself off. This seems to be a (very) ongoing issue as there are many posts on the subject of inactive web protection. I have tried the fixes I've found suggested, the app has unrestricted battery…
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Regarding remote erase function for Android
I just joined and searched before asking this question (i promise): Central is showing ant theft is correctly setup, with all permissions granted on mobile… Will remote erase work WITHOUT location function being active On Android phone? (Assuming device was not in flight mode and provider 4g turned on).
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Does app anomaly detection detect malicious urls
Since web protection feature in Android blocks known malicious urls in supported web browsers only, does Bitdefender in Android do anything about it if a non web browser app tries to access a malicious url internally? Does the app anomaly detection feature detect this and block the app?
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App Anomaly 7 Scans in a week
Hi, as the app unfortunately can't tell you what's triggering the apps anomaly scans I just wanted to ask if this was normal behaviour, as it has me a little worried, regular scans come back that the device is clean and I've gone through most app permissions and special accesses to revoke those that aren't used or…
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Persistent Chrome redirect to Bing.com
I've tried everything to stop Chrome from redirecting to Bing.com, but it keeps coming back. Chrome is my default for my S24 ultra. I've cleared the cache and data, uninstalled and reinstalled, and run 3 different anti-virus provider scans, Bitdefender, McKaffee, AVG. None of them found anything on the scans. How can I…
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Another question about resetting my PIN
Thanks for all your replies and help but I don't have a secure pass and I never did. I just had the app and in the app you have the option to use the feature app lock that locks some of your apps and when you lock your apps you were asked to put in a PIN number or to choose a PIN number rather and that's the pin number I…
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App Lock Keeps Turning Off
I've found that the only way that I can keep App Lock working reliably on my Android phone is by turning off battery optimization for Bitdefender Mobile. If I don't do this then I have to reboot the phone, after which App Lock will work for a short while and then quietly quit. By "quit" I mean that no apps are locked. I…
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I am using bitdefender Mobile Security in my Android mobile and app lock not working?
My mobile app lock is not properly working. I have set all app on app lock in bitdefender setting with biometric lock and also add as admin in permission setting. Sometimes it ask for security pin and some time it wouldn't ask. Please reply for my query.
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BD using 73% of Android battery
Pixel 7a with a new battery. It's my wife's phone and she's about to be traveling for the next week, so no choice but to completely uninstall BitDefender. BitDefender according to battery usage stats is using an astounding 73%. That explains why her phone is running out of power at an appalling rate. The original battery…
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Difference between ios web protection vs vpn with ad block & anti-tracker
Hi, I understand that on IOS web protection & VPN cannot run concurrently and I am not asking about that aspect of the design. What I am trying to get a better handle on is the difference between using Web Protection versus just using the VPN with ad blocking and anti-tracker enabled. Does web protection offer additional…
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Useless notifications
i just need to get notifications about suspicious acts or threats ( which is the genuine way of alert ) but in android there are hell of notifications, plz guide me how to configure that. using infinix note 50 pro.
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Scam Alert
In Bitdefender’s Scam Alert feature for Android, will disabling certain apps this way stop Bitdefender from monitoring them? i mean turning on the features mentioned below an unchecking the specific apps. @Flexx @Alexandru_BD @Scott anybody?
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Edit: How to pause or turn off Web Protection. Edit: Seems to have resolved itself
After pausing or turning off Web Protection, then return to the app, it shows Web Protection is on. Was it ever actually off? How to actually pause or turn it off?
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How can I validate my email address in Bitdefender mobile security?
I have Bitdefender Premium installed on PCs and my mobile. If I look up Scan accounts in Bitdefender Mobile Security it tells me my email address is not validated. If I try to validate it I never get the validation email! Is this a fault?