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bitdefender reports ipad ios out of date
HI. i have the latest ipad pro running the latest ios ipad software version 17.2 Bitdefender keeps reporting the ipad ios is out of date and should be on ios 17.2.1 This version doesnt exist for ipad and version 17.2 is the latest. version 17.2.1 is the current version for iphone. anyone else experience this or have a fix…
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Why am I getting Message that Subscription limit has been reached after Activation
Purchased Bitdefender from Amazon for my Android device and activated on Phone but unable to use the software as Bitdefender Central continues to show Subscription limit reached! Have installed on my laptop with no problems but Mobile activation is not resulting in software usability
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Active Web protection doesn't show any scanned connections
Hello, I have 2 iPhones with both BD installed and Web Activity activated. On my iPhone 11Pro I see Scanned (and blocked) connections. On my iPhone 13 I see 0 (zero) scanned connections, while active. I do know the web protection works on the iPhone 13, as when I go to a website with possible Malware, it blocks (like on…
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Android icon random 1
Every two or three days a 1 appears on my android bitdefender security icon. I open the app and check all the options in the toolbar at the bottom. There are no new messages and when I close the app the 1 remains. I have to restart the phone to remove it. Can anyone explain what is happening please and should I be worried…
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Erreur date expiration
Sur Android deux dates d expiration après installation sur un nouvel appareil Android l un expire demain impossible de joindre bitdefender directement ?
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Is Bitdefender mobile blocking phone number port
Hi I have a new phone and am porting my old number to it but this is failing – I had already installed bitfedender mobile on to the new phone before the port started – is this what is causing the problem - it's been "in progress" for 72 hours now. Any ideas very welcome Ta
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Bitdefender Mobile Security: Battery Drain On iOS. Any Fix?
Hi, I have an iPhone 13 pro and notice very bad battery life with bitdefender using 83% of the battery. Don’t think that was like that previously. do others have similar experience? Is there anything I can do to reduce battery usage without compromising security?
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ALERTE SONORE VOL PERTE
Bonjour l'alerte sonore en cas de perte ou vol ne fonctionne que sur un des trois téléphone que je possède, je ne trouve pas l'origine de cette problématique. merci de votre aide cordialement
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Bitdefender phone numbers
I have called both UK phone nos. as listed under BD's Support/Call Us 24/7 but both calls resulted in "This number is not recognised......." Has anyone made successful calls to these nos? Robert
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Remote locate
Remote locate. Hello I do not want to use this option right now, but when I click not to activate how do I stop this from activating. Motorola android phone 11
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How can i create exception in Malware Scanner on android.
Hello When bitdefender found risk in app, i have only options "delete". i cann't do add to exceptions this app. Regards
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VPN kills wi-fi on iPhone 11, iOS 17.1.1
I upgraded my iPhone 11 this morning to 17.1.1 and wi-fi service to the phone immediately became severely affected. Google search would work for maybe 30 seconds and then say I had no wifi connection. All my apps and connections to my security system, iRobot, and other devices died. I spent at least two hours searching for…
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Bitdefender Mobile Security for Android -- only?
I just started using Bitdefender Mobile Security for Android on my Android phones and tablets. But I was wondering... I also have Android apps installed on devices that are not Android devices -- an Amazon Fire tablet and a Chromebook. Is it worth installing Bitdefender on those devices as well, to protect those apps? Is…
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Bit defender and juice jacking
Hello! I have bit defender total security on my phone. If I used a public charging station, would bit defender stop juice jacking? Or notice if the charging port was compromised?
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Feedback
This is what I would like to see in a update to the Mobile App on Android.1. To have the App to scan a App in Google Play even before you download it. 2. When a App is just updated and the App is available on Google Play to download and install the update. I don't think Bitdefender has to scan it if it's just a update to…
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Tentative de phishing
hello I am a beginner sorry for the question if it is naive. on my iPhone I regularly have blocked attacks and phishing attempts like the ones I put in screenshot. do you know them ? do you know what they are looking for? Thank you for your help
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web protection
why am I getting alert messages on my pc about web protection not being on on myipad?
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Alerts on a sleeping and locked device
I have been testing sending remote alerts to (Android) devices. It kinda works, but I have a feeling that it has a problem that might make this feature useless. On both devices that I tested I have a 9-pin pattern lock, in every case the device was at sleep when I sent the alert to it. The alert did not sound, until I woke…
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Reports about a device not in sync with this device's diagnostics
I have 2 devices with Bitdefender Central (BDC) installed. When I open BDC on Device A, it reports that Device B has one issue (web protection turned off), which has to be fixed manually Same when I open BDC on web, it reports Device B having that problem When I open Bitdefender on Device B though, it reports that I am…
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Why does Bitdefender say I need to scan a new app when I haven't installed one?
I haven't installed a new app in my phone in now than a month (except the uninstall/reinstall the buggy BD app), and just this week BD says I need to scan a newly installed app at least once a day. Does anyone know what's happening or how to fix it?
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Protect device administrator
How can I protect the app from being uninstalled? You can easily turn off the device administrator in the settings. With other apps there is a protection so that you cannot disable these settings. Unfortunately, it is also not possible to lock the settings with the app lock. The PIN is queried, but you can simply click…
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An app you have installed
I keep getting the warning: "An app you have installed needs scanning before you use it" Even after scanning my phone the warning and being told the phone is safe it will reappear the next day. I haven't installed any apps in a long time the only the Google installed apps updates and my phone's system updates. Dose anyone…
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Web Protection keeps turning off - Galaxy S8 on Android 9
Hello, Every day or so when I check my Bitdefender Security app, Web Protection is turned off. Every day I turn it on again and I have to set the the system permission slider to on... for some reason the system keeps turning the slider to off. I can't seem to trigger this by rebooting my phone... it just happens after some…
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Account Privacy - Android app - feature issue - 'solve' not working
Hi, When I scan for leaked data for my email address, it gives a list of past and current user data leaks related to my email address. I have changed all my passwords a long time ago, I can mark them as solved one by one (which is tedious, but ok) My problem is that, there are 8 items that no matter how many times I try I…
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Why does SMS scam not stay activated
Hi, Running Android 13 and Bitdefender I try to activate Scam and it shows it is working. Go back to close Bitdefender and it says Scam alert needs activating. Bitdefender is active in Notifications. Any ideas please?
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BitDefender blocking my mobile bank app
Is there a way to whitelist my mobile bank app? When bitDefender is on my phone, it won't let it connect.
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Battery drain on brand new iPhone 15 pro max iOS 17.1
My spouse and I purchased the iPhone 15 pro max--his iPhone has no problems with battery drain with Bitdefender. On my iPhone, however, most of the battery is drained by Bitdefender. I've scanned and found no problems. The only difference between my husband's and my iPhone is that he uses English as the system's language…
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Activating VPN on mobile phones that are not in same location as you.
Hello, I have just bought yearly subscription to VPN Premium. I have three mobile devices on my Bitfender account. My question how do I install VPN on two of the devices that are not with me. I need to protect these two phones as my relative is using them abroad. She is not tech savvy and I need her to have this protection…
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Web Protection
Web protection keep turning itself off. When I turn on Web Protection back on, VPN automatically turns on in my iPhone iOS settings. When I turn VPN off in my iPhone settings it also shuts off Web Protection.
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Malware Scanner Keeps Detecting New App
Every morning for the past week I get a notification: "Your Device is at Risk - Malware Scanner - "You just installed an app that cannot be currently confirmed safe..." I have NOT installed any new apps, but I still get this notification. Why? How do I fix it? - Thanks. System: Android - Pixel 7a