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Android phone, camera takes 10 seconds before video starts recording
After installing BD on my Samsung S8+ , instead of the video recording like it use to when i press the button it takes 10 seconds. when i look at the recorded video that 10 seconds is like I still picture. I also did a factory wipe of my phone prior to installing BD. So to be fare not sure if it was the wipe or the BD.
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One dangerous link found
One dangerous link found. What should I do
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How do you get Mobile Security for Android to stop showing 12 days trial left
I have purchased Bitdefender Anti-Virus Plus and have also installed it on my Android phone following the links etc from Bitdefender Central. However, every time I launch it it is showing 12 days of a trial left. How do I get that message removed.
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How to download iPhone Bitdefender
I bought BitDefender for my iPhone but it won’t download. I get this message: Oops, it seems there was an error with your request. Please try again later. I bought it because I’m getting Text messages on my IPhone saying my phone isn’t protected, McAfee expired, 150 pictures downloaded from my iCloud. Will bitdefender be…
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Googleadservices blocked
Every time I tap on a google ad that I choose to look up, my Android phone blocks the site. There is no option to continue. The only way I can stop this is to uninstall bitdefender. That's ridiculous. I can't find anywhere in the app to set a site as safe or whitelist.
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How to exclude some apps from Malware scanner?
Hi guys. There are a few hacked apk apps in my phone which are completely safe but Bitdefender raise alarm every scan.. I would like to tell him that that the apps are safe but can fund this essential option. Thank you very much!
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Bitdefender on Honor phones
Hi! I am the developer of the "Driver Card Reader Pro" Android application. Recently, four of our users encountered a false alarm from Bitdefender on their Honor phones. Other antivirus software (Norton, Avast, AVG, Kaspersky, etc.) did not report any issues. Is there someone at Bitdefender who monitors this list?…
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Need to block malicous links on Facebook app (mom clicks all kinds of links)
My mom occasionally goes to malicious links from the Facebook app and one time Google's Home feed even contained one of them. Does BitDefender mobile pre-emptively block these links or does it block the page after clicking it? And is the paid version needed, or does free do it too? I have experience with the PC version but…
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caller ID
Hello everyone. dose anyone know how to enable caller id on Motorola hyper one phone version 11. the power was turned off in my building for 5 hours which also shut my internet off .which is back on but my web protection kept turning off so I called Bitdefender customer support and I got a message saying my caller ID is…
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Is There A Way To Set The Scam Alert That When It Detects A Dangerous Link To Block And Delete It?
Is there a way to set the Scam Alert that when it Detects a dangerous link it could either just Block and delete it automatically or ask if I wanted to save or delete the dangerous link? Instead of just the notification that tells me there a dangerous link!
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App lock not working
This is a joke my app lock is not working again. I restart my phone and it works for 5 minutes or less. So much for secue security feeling
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Diebstahlschutz Option fehlt
Hallo zusammen, ich habe zum ersten Mal Bitdefender auf einem IPad installiert. Allerdings vermisse ich die Option Diebstahlschutz. Kennt jemand das Problem?
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Signal Messaging App not working since installing Bitdefender on IoS
since downloading a installing the Bitdefender app a few days ago on my Iphone 15, the messaging app “Signal” has not been working. If Bitdefender is turned off, I can message and receive individual messages from contacts in Signal but cannot rejoin some group chats. When Bitdefender is turned on, I cant send or receive in…
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How do I remove a permanent notification?
Is there any way to remove the B notification from the top panel? I can remove VPN one ( but I'm fine with one) but not that one. I have tried different ways , but only way it works is shutting all notification off.
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How much of a Firewall is Mobile Security
I stumbled over a network related access that is not really covered by by standard firewall:…
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The SIM card inserted in the mobile is shown as invalid
I have been receiving an error, "The mobile network will be unavailable until you restart with a valid SIM card inserted." I have been receiving this error since last five days which renders my mobile either not to detect the SIM or unoperable until I restart the same. Please guide me in this regard.
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Bitdefender not working on Phone
Hello, I bought bitdefender so i can protect 3 devices. Activation worked fine for my pc and laptop, but when I tried to add it on phone via link or QR code from Bitdefender central it just downloads the app on phone without giving it any protection. Phone app also asks me if I want to buy and extend my protection. In…
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Internet adversely affected by Bitdefender for iOS
I'm happy to report that after two years plus of not running Bitdefender on my iPhone X, it seems the battery drain had been fixed. I did not notice significant battery issues and percentage usage was under 15% from 80% a few years ago. However the new issue is that my internet surfing is severely reduced since installing…
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Bitdefender Mobile Security For Android Malfunctioning
Hey Community, For about 3 days bitdefender Mobile Security in Accessibility Settings error reads "This Service Is Malfunctioning". I have searched for help with this issue all over Bitdefender Site but I can't find a resolution. I'm hoping you guys will be able to tell me what to do about this issue. The device with this…
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Notification Scan
I noticed the notification scan is almost performing like a clock, with almost a notification scan reported of 1 per second. This seems very high and too many notifications. Is this how it works? Why are there so many notification scans when I am not receiving that many notifications?
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Turn off incessant pop-ups
This warning only ever happens on mobile - it's a pop-up alerting me to a spam link founfld in email (Gmail account). Interestingly tho, it only pops up when I'm in my Hotmail account and is constant - 20 times in a couple of mins. I cant find this e-mail anywhere to block it, and I dont even know if I'm getting an email/s…
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Something weird happened to my phone?
Hi. I'm currently applying for jobs, and if anyone works at Best Buy you'd probably have used a third party service to conduct those video interviews before an in, person interview. Well I had to do that and the website was finnicky but its legit as I used a couple of times. I had done it through my phone. Laptop camera…
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Password Manager
Hello I tried Password Manager on safari with my phone (iPhone 14 Pro Max / ios 17.5.1). I can't understand how I can use it on my phone. Thank you for your help Have a nice day, Paul
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Banking apps flag Bitdefender as unauthorised
Granting Bitdefender mobile app (Android) accessibility permissions causes all my banking apps on my phone to refuse to work unless that permission is revoked. Any way to solve this?
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Android, connected to WiFI - Google Translate and Google Drive not working
Hi. When Bitdefender works and I'm connected to wifi i can't make google translate app working, as well as access to google drive via SolidExplorer. When I turn off bitdefender apps are working back.
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Anyway to ignore threats on the free version of the mobile app?
Hi, I don't use the paid version on my phone since I'm more careful w/ it than my pc, but I have an app that keeps getting flagged due to it being an start on launch app and very old [link removed by admin] ananyways it's annoying and I want to make an exclusion for the app
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I want to delete my photo.
I found that my face was taken by bitdefender mobile due to a mistake in entering a pin number. I want to delete this photo. What should I do?
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email has been banned.
Good afternoon. When I try to add my email the account privacy says my email has been banned. What can I do to fix this.
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Account Privacy Settings/Android
Hey Community, In the account privacy settings I had an email address that bitdefender was monitoring, it showed there was a breach under that email address so i addressed & resolved the issue and thought when I tapped delete I assumed it only deleted the breach when instead it deleted the email add itself so when I try to…
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Microphone not working on Android 11 phone
Hi, I installed Bitdefender Mobile Security on a android 11 phone and the microphone wasn't working anymore. When I uninstalled Bitdefender Mobile Security the mivcrophone worked again. How can I solve this?