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Double Scan
Hi All,
For the last few months or so I have noticed an odd "issue". After performing a manual scan using Bitdefender mobile, it gives the usual no threats screen. Tap "got it" and it returns to the screen with the start scan option.
However if I wait about 15-20 seconds another scan will begin and repeat exactly the same thing.
In the stats this second scan is logged as a manual scan as well, even though it was not triggered a second time.
Anyone got any ideas why it's doing it or how to stop it?
I have so far reset the app (removed all data) but this did not help.
Comments
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Hello.
My specs:
Samsung Galaxy A34 5G (SM-A346B/DSN)
Android 14
One UI Core 6.1
Android Security Patch Level May 1, 2024
Google Play System Update May 1, 2024
BD Mobile Security 3.3.242.2440Just did a test on my phone and i also experienced the same issue as your.
In my case, the double scan took place only once, right after the first manual scan.
I did 5, maybe more manual scans, but as i already said the scan repeated only after the first scan.
Regards.
Guys, can you check on this? Thanks.
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Hi Gjoksi,
Thanks for the quick response and testing it out - glad to hear it's not just me.
I did the same as you, 5 scans and only the first one triggered a repeating scan, odd one.
It will do the double scan again at some point, just not sure how much time needs to pass.
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Hello.
Exactly 1 (one) hour later, the issue started happening again.
Again, i did 5 manual scans, and again the scan repeated only after the first scan.
You should also contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Mobile Security for Android, click on Contact Support in the black box and then click on Chat 24/7.NOTE: Bitdefender telephone support is not toll-free!
I already contacted support. Ticket Number: 1009354347.
Regards.
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Hello again.
This is the e-mail from Support i got yesterday:
Regards.
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