App lock ignores safe network

Patrober

My app lock has worked for a long time. But yesterday it started locking apps and asking for the pin despite being at home with the same safe WiFi network.

The WiFi symbol is greyed out on the app lock page, but if I click on it, it shows the home WiFi listed as active and safe.

I haven't changed any WiFi settings on the phone or on the home WiFi.

Any ideas?

Alexandru_BD

Hello @Patrober,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex

Patrober

hi

Thanks - I had raised a ticket on this issue. After doing the suggested uninstall/unregister/reinstall it persisted. They then said its a known issue and will be fixed in a future update.

Alexandru_BD

Hi and thanks for following up on this. Good to know. 👍️