An app you have installed

Jen392 · 2023-11-09T09:10:21+00:00

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I keep getting the warning:

"An app you have installed needs scanning before you use it"

Even after scanning my phone the warning and being told the phone is safe it will reappear the next day. I haven't installed any apps in a long time the only the Google installed apps updates and my phone's system updates.

Dose anyone have any ideas why this is happening and maybe a solution. I have the Google pixel 6 pro.

With thanks

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Gjoksi

Hello.

This is a known issue and has been discussed here:

https://community.bitdefender.com/en/discussion/97533/why-does-bitdefender-say-i-need-to-scan-a-new-app-when-i-havent-installed-one

and here:

https://community.bitdefender.com/en/discussion/97710/malware-scanner-keeps-detecting-new-app

And here are the latest news on the issue:

https://community.bitdefender.com/en/discussion/comment/330544#Comment_330544

You could also contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Mobile Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

hapaman

Same here, on my Pixel 6a and 7a.

Alexandru_BD

Hello @hapaman,

The latest build will resolve this issue:

https://community.bitdefender.com/en/discussion/comment/330988#Comment_330988

Regards

Staxis

I'm having the same problem on Pixel 7a. Uninstalled and reinstalled Bitdefender but problem remains.

Alexandru_BD

Hello @Staxis,

Indeed, we have a longer thread about this here:

https://community.bitdefender.com/en/discussion/101397/risk-alert-does-not-make-sense-relating-to-supposed-app-install

Following the feedback received in the community, a pattern emerged and it looks like this is happening predominantly on Pixel phones. The developers are looking for a fix as we speak. In the meantime, you can join the conversation on the above thread and wait for updates. I will be closing this thread, to consolidate the reports and the information we have on a single discussion.

Thanks