Mobile security

Rock.87

i ve been getting bitdefender total security's web protection off automatically.
today when i get to know this via central i opened the phone settings & got informed that there was not web protection, the bitdefender security was switched off. why is this happening ?

Gjoksi

Hello.

If you have Android phone, follow the steps from this article:

https://www.bitdefender.com/consumer/support/answer/32406/

If you have iOS phone and you use VPN, check out this article:

https://www.bitdefender.com/consumer/support/answer/34181/

Regards.

Alexandru_BD

Hello,

Web protection might have been disabled if you turned ON the VPN. The above articles explain this behavior.

Regards,

Alex

Rock.87

well it should work together even for ios to provide proper security.

Alexandru_BD

Hi @Rock.87,

The two features cannot work simultaneously on iOS because the Web Protection feature uses a VPN profile to scan traffic actively and block malicious content in real-time. iOS restricts the use of multiple VPN apps simultaneously due to limitations in its network configuration, allowing only one VPN tunnel at a time.
Enabling Web Protection while the VPN is active will result in disconnection of the existing VPN session and vice versa.