Mobile security

Rock.87

i ve been getting bitdefender total security's web protection off automatically.
today when i get to know this via central i opened the phone settings & got informed that there was not web protection, the bitdefender security was switched off. why is this happening ?

Gjoksi

Hello.

If you have Android phone, follow the steps from this article:

https://www.bitdefender.com/consumer/support/answer/32406/

If you have iOS phone and you use VPN, check out this article:

https://www.bitdefender.com/consumer/support/answer/34181/

Regards.

Alexandru_BD

Hello,

Web protection might have been disabled if you turned ON the VPN. The above articles explain this behavior.

Regards,

Alex

Rock.87

well it should work together even for ios to provide proper security.

Alexandru_BD

Hi @Rock.87,

The two features cannot work simultaneously on iOS because the Web Protection feature uses a VPN profile to scan traffic actively and block malicious content in real-time. iOS restricts the use of multiple VPN apps simultaneously due to limitations in its network configuration, allowing only one VPN tunnel at a time.
Enabling Web Protection while the VPN is active will result in disconnection of the existing VPN session and vice versa.

Rock.87

oh , web protection uses vpn ??? would u like to explain it's procedure to let me better understand the matter ?

Flexx

This post is closed for further comments. Kindly wait until the admin, @Alexandru_BD, returns on Monday to address your query.

Regards

Alexandru_BD

Hello @Rock.87,

Sure, I will elaborate. Web Protection on iOS relies on a local VPN configuration. However, this is not a traditional VPN that routes traffic through external servers for masking IP addresses. Instead, it creates a local VPN tunnel that enables Bitdefender to intercept and monitor network traffic on the device. Once enabled, the VPN profile allows Bitdefender to analyze the traffic data going in and out of your device. It checks for any potentially malicious websites, phishing attempts, and other threats by scanning the URLs before the content is loaded in your browser.

Unlike a full VPN service, Bitdefender’s Web Protection does not redirect your traffic through external servers for anonymity or geo-spoofing. It operates entirely locally on your device, ensuring your data remains private and isn't sent to third-party servers for analysis. Since it uses a VPN profile, iOS may show a VPN icon in the status bar while Web Protection is enabled. And since iOS restricts the use of multiple VPN apps simultaneously due to limitations in its network configuration, allowing only one VPN tunnel at a time, we go back to the reason why the two cannot function simultaneously.

Regards,

Alex