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[Bug] Mobile Security App Lock fails when connected to Wi-Fi/Mobile Data (Only works offline)

evansonhakeem

Product: Bitdefender Mobile Security / Bitdefender Ultimate Security (Android)

Issue Summary:

App Lock fails to intercept and lock protected applications (e.g., Brave Browser) whenever the device has an active internet connection (Wi-Fi or Mobile Data). The lock screen overlay only triggers as expected when mobile data and Wi-Fi are completely turned off.

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Comments

Alexandru_BD

Hello,

App Lock includes a feature called Smart Unlock that skips PIN/biometric requests when your device is connected to a trusted Wi-Fi network. If App Lock appears to do nothing while you’re on a certain Wi-Fi, this may be the reason. This is normal behavior. More info here:

https://www.bitdefender.com/consumer/support/answer/120629/

Regards

evansonhakeem

Hello @Alexandru_BD ,

Thank you! That was exactly the issue—Smart Unlock was configured for my current Wi-Fi network, which is why App Lock was bypassing PIN/biometric verification while connected.

Disabling Smart Unlock (or removing the trusted Wi-Fi network) completely restored expected App Lock behavior. Appreciate the fast solution!

Alexandru_BD

Yo're most welcome, thank you for confirming.😊