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Blocked from completing purchase of gravity zone
Almost 30 days ago downloaded a trial of Gravity Zone Small Business Security. Put it on one server and 13 stations. Now want to enter a card and complete purchase. Their prompts to buy link to 2Checkout. 2Checkout asks for email. I give the one I used for download. It says it doesn't recognize that. Ping pong between BD…
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Request for Assistance: False Positive Flagging of Our Application by Bitdefender
Hello, I am reaching out because our application has recently been flagged as suspicious by Bitdefender. To provide some context: We have checked our SSL certificate with our provider, and everything is up to date and functioning correctly. We also verified our site on VirusTotal, and no issues were detected. We have never…
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Content control not blocking website
Hi guys. Got a question. I got the following url list for Bitdefender content control but for some reason drive.google.com and MediaFire.com are being ignoring the blockade? Host list attached: Update: Adding extra host straight from the horses mouth: I was able to make it block google drive but only using MS Edge in…
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Where I can checksum the information for the Gravityzone Appliance
Dear Bitdefender technical team. Where I can checksum the information for the Gravityzone Appliance. We need to verify the integrity of the Gravityzone Appliance. We need be sure it does not contain malicious code. Best Regards.
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Intune Deployment of Bit Defender
Hi we have successfull managed to deploy the Bit defender application in our Intune setup, however some users are having issue, As usual we proceeded to make an exception group and force uninstall the application for them however, it seems the uninstall path is incorrect, Uninstall…
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My website has been blacklisted
Hi, my website has been blacklisted and I already submit to support months a go but still no changes. please reanalyze my website [*url removed by @Flexx*] and remove thank you..
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Error message when want to change the pin code in anti-theft mode
Hi every one. bit defender mobile security 3.3.242.2440 / android 8.0.0 I settled today the anti-theft mode today. I registered a pin code. After I wanted to change it Opened bit defender / configuration / anti-theft / change the pin code error message = "bit defender has ceased to function / please re open bit defender"…
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Is there any sort of application control in the cloud version of bitdefender?
Good day all In the support documentation, it says that the application control module is only available in the on-prem instance. Does this mean that there is no application protection on the cloud? Is there any form of application control in the cloud instance, maybe by blocking the hashes or creating an IOC object that…
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Adding seats
Hi We currently have a 25 seat GravityZone Security subscription (all used) and needed to add a few more and bought a 10 seat license. When we try to add it, it says it will replace the current license. Will that actually happen and wipe out our existing 25 seat licence?
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What products to recommend from Bitdefender
A company I know is looking for a product to replace their email security with the condition that the attachment is on the file?. What product ingredients do you recommend? What products combination is the best combination?. I have included the general requirements in the attached file. It is within the budget of 80…
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Net under Attack
I have a throuble, Bitdefender Gravityzone EDR is detecting many correlated incidents, with a high score of impact in my organization. We are seeing that Bitdefender is receiving a wave of attacks from two domains. We are seeing that queries are made to several domains from 98 computers on the network, the actions have a…
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Windows 10 Devices Randomly Hang When Signing Out
Hi all We've recently enrolled our fleet of Windows 10 devices (approx. 400 machines) onto BitDefender GravityZone. Since doing so, randomly throughout the day, if a user signs out of a PC, the PC will stay on the blue signing out screen until it's been manually buttoned off, the same is true if a user shuts down the PC.…
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How Do I stop "Endpoint Security Console" (EPConsole.exe) From Run On A Remote Desktop Environment?
As the title says. I have a lot of users logging into a terminal server, every user that logs in has an "Endpoint Security Console" process running which is taking up a large amount of the memory. Is there anyway to stop this process from running when a user logs in? If possible I would like this to still run for admin…
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Web Console Data Processors Troublshooting
Hello, So I have a on prem set up and the Web Console Data Processors has an error, the auto fix is not working. Any advice or pointers for troubleshooting this issue would be a big help this is what shows under Web Console Data Processors in the System Status menu.
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HELP Bitdefender updates failing
Hello, I have an ongoing chicken-or-egg problem.. Our VPN posturing requires a valid "definition date" within 60 days, otherwise all network traffic is blocked. If Bitdefender fails to update, the "definition date" shows as 01/01/1970. Thus blocking internet traffic and Bitdefender cannot recover. It seems Bitdefender's…
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API call to getQuarantineItemsList gives zero items
Hello. I am hoping to get some help with an issue that has come up recently. When I place an API call to getQuarantineItemsList the response indicates zero items have been quarantined, but a manual check in GravityZone shows otherwise. I am confused because this had been working up until a few weeks/months ago. When I say…
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Please remove our domain from your blacklist asap
Hello, You have categorized our site as malicious. We have already proceeded with all the characteristics and we have no virus you can see here https://sitecheck.sucuri.net/results/evanyrouse.com Can you please solve this asap?
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Bitdefender GravityZone - Vulnerable !
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Slack integration
Is there a way that every detection bitdefender dashboard will automatically sends a message on a private channel on slack?
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GravityZone Business Security on Windows 7
Can GravityZone Business security use on Windows 7 before Dec-2026? Regards, Mike
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inpoutx64.sys detected as a malware
In recent days we have had an increase in detections of the file "c:\windows\system32\drivers inpoutx64.sys". In all detections it was associated with Windows MRT.exe (Malware Removal Tool) Could this be considered a BitDefender false positive? I didn't find information about malware related to it
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Security Risks > App Vulnerabilities does not update information
Hello, I have some machines that had a CVE reported by the Security Risks > App Vulnerabilities module and even updating, removing and reinstalling the vulnerable app, it continues to display in the App Vulnerabilities. Any ideas how to fix this?
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As a partner can you create policy under a managed company
As a partner is there a way to create a Policy under one of the customer companies? If I create a Policy in GravityZone it will be created under the Partner Company which then means a company admin user for Customer Company will be able to view the policy but can't make their own changes to it. I do not see a way to create…
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GZ Secuirty Risks Details
While it's great that GravityZone Security Risks show which machines are vulnerable to things such as log4j, shouldn't there be a way for the details/mitigations to show what files or elements have been detected as vulnerable? It just tells me an endpoint has this vulnerability/misconfiguration, and it detected it somehow,…
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Block PDFinders.exe from being downloaded?
Good day! I'm sure I'm missing something obvious, but is there a way to block "PDFinders.exe" from even being downloaded? I don't have a specific site that it's coming from, but several of my PCs show it in the Downloads folder of various users. The Gravityzone scans detect it and delete it, but I'd love to just stop it…
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Bitdefender not installing on my Window server R2 2012
After downloading .exe(setupdownloader) Bitdefender to 100%, it disappear and won't install on my Windows Server 2012 R2 standard. The funny thing is i have two separate server of the same configuration. I was able to install on the other one but can't install on the second one. I have 20 seat of Gravityzone Business…
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List the incidents and threats through api
How to list the incidents and threats through api in bitdefender gravityzone. I also check in the documentation, but in documentation also but I can't find any api call for listing the incidents and threats. So how do I list it through api.
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identified it as Heur.BZC.ZFV.Boxter.
Hello:))) we use one of the Azure DevOps tasks that run to manage IIS in a remote server for almost 5 months (after upgrading Azure DevOps) this task worked correctly and in November/2023 I got this error in the Azure DevOps panel "This s.c.r.i.p.t contains malicious content and has been blocked by your antivirus software"…
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Why does the latest GravityZone appliance send bootp/dhcp broadcasts?
The following is from a freshly installed GravityZone virtual appliance from the ova from their website. It is sending BOOTP/DHCP requests for some reason. I cannot install iftop because of their proprietary repository. I have not entered the trial license key yet, because I have to set up a new email address because I…
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On-premises Gravity Zone Console says, "Your console is out of date." but it's on latest version.
I am running on-premises Bitdefender gravity zone VM on Hyper-V host. Recently I got notification that upgrade is available so I logged in and upgraded it to version (latest by what I can see) 6.37.1-1, But when I look at the update page, I see it showing. "Your console is out of date." tried rebooting VM, using different…