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Warning – Bitdefender change in licensing rules partway thru license period
Bitdefender changed the number servers supported part way though the purchase period. I purchased a 3 year license during one of their special sales. The license chosen was for 10 units but the license stated that it provided for 4 servers. I recently had one of my linux workstations die and when I bought up a replacement,…
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Engine Version outdated - how to force update ?
Hello, for several clients in gravity zone portal, i see the engine version getting outdated and the client getting red exclamation mark. what's the reason for this and how can engine update being forced, so that it won't show red all the time ? The problem exists for about 5 out of 10 clients. thank you Roland
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Which cloud server to select in Security Virtual Appliance
I'm trying to setup the SVA under Hyper-V. The documentation isn't very straight forward on which cloud server to use. Each one I've tried always shows that it's Not Connected. The SVA was already configured under my Network/Installation Packages when I first logged in. I have entered my Company Hash each time and have…
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Windows File Servers and SQL Servers: Which modules to include on installation package?
I am looking to replace Kaspersky. They made a separate product for File Servers which was simply called "Kaspersky for File Servers". I was pleased with the way that it ran and it produced a minimal footprint taking about 100mb RAM on average, not much CPU overhead that I could notice. I am on a trial right now and trying…
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Exchange: Attachment filtering rule not working
Please ignore.. I found whats wrong. When the attachment rule in the image attached is active, email containing files like PDF, Excel, Images and so one… are sent to Quarantine. Is anything we are doing wrong in the Rule?
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How can I safeguard Domain Name System(DNS) using Bitdefender feature?
What are the different features provided by the Bitdefender Gravity Zone: Business Security, that can be used and tested for ensuring the Safety of DNS? If possible, please do provide answer with reference to practical implementation rather than the link to it.
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Action against DNS malwares using the Bitdefender.
What are the ways to protect my endpoint using the features of Bitdefender GravityZone Business Security, from different types of DNS malwares?
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I do not have access to my Google Authenticator 32digit code.
I do not have access to my Google Authenticator 32digit code. I had lost my phone and I am not able to find the 32digitcode for my Bitdefender GravityZone Control Center. How do I recover my account?
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Software i develop is detected as malware
I have software developed in vpf and c# for windows that is being detected by the bitdefender. Mostly the report said that the tecnichs of the attack are the followings Aplications window discovery, Modify Registry and Query registry. This means that i cant do this things or is there a correct way (not the way i do it ) to…
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Blocked from completing purchase of gravity zone
Almost 30 days ago downloaded a trial of Gravity Zone Small Business Security. Put it on one server and 13 stations. Now want to enter a card and complete purchase. Their prompts to buy link to 2Checkout. 2Checkout asks for email. I give the one I used for download. It says it doesn't recognize that. Ping pong between BD…
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Request for Assistance: False Positive Flagging of Our Application by Bitdefender
Hello, I am reaching out because our application has recently been flagged as suspicious by Bitdefender. To provide some context: We have checked our SSL certificate with our provider, and everything is up to date and functioning correctly. We also verified our site on VirusTotal, and no issues were detected. We have never…
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Content control not blocking website
Hi guys. Got a question. I got the following url list for Bitdefender content control but for some reason drive.google.com and MediaFire.com are being ignoring the blockade? Host list attached: Update: Adding extra host straight from the horses mouth: I was able to make it block google drive but only using MS Edge in…
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Where I can checksum the information for the Gravityzone Appliance
Dear Bitdefender technical team. Where I can checksum the information for the Gravityzone Appliance. We need to verify the integrity of the Gravityzone Appliance. We need be sure it does not contain malicious code. Best Regards.
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Intune Deployment of Bit Defender
Hi we have successfull managed to deploy the Bit defender application in our Intune setup, however some users are having issue, As usual we proceeded to make an exception group and force uninstall the application for them however, it seems the uninstall path is incorrect, Uninstall…
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My website has been blacklisted
Hi, my website has been blacklisted and I already submit to support months a go but still no changes. please reanalyze my website [*url removed by @Flexx*] and remove thank you..
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Error message when want to change the pin code in anti-theft mode
Hi every one. bit defender mobile security 3.3.242.2440 / android 8.0.0 I settled today the anti-theft mode today. I registered a pin code. After I wanted to change it Opened bit defender / configuration / anti-theft / change the pin code error message = "bit defender has ceased to function / please re open bit defender"…
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Is there any sort of application control in the cloud version of bitdefender?
Good day all In the support documentation, it says that the application control module is only available in the on-prem instance. Does this mean that there is no application protection on the cloud? Is there any form of application control in the cloud instance, maybe by blocking the hashes or creating an IOC object that…
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Adding seats
Hi We currently have a 25 seat GravityZone Security subscription (all used) and needed to add a few more and bought a 10 seat license. When we try to add it, it says it will replace the current license. Will that actually happen and wipe out our existing 25 seat licence?
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What products to recommend from Bitdefender
A company I know is looking for a product to replace their email security with the condition that the attachment is on the file?. What product ingredients do you recommend? What products combination is the best combination?. I have included the general requirements in the attached file. It is within the budget of 80…
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Net under Attack
I have a throuble, Bitdefender Gravityzone EDR is detecting many correlated incidents, with a high score of impact in my organization. We are seeing that Bitdefender is receiving a wave of attacks from two domains. We are seeing that queries are made to several domains from 98 computers on the network, the actions have a…
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Windows 10 Devices Randomly Hang When Signing Out
Hi all We've recently enrolled our fleet of Windows 10 devices (approx. 400 machines) onto BitDefender GravityZone. Since doing so, randomly throughout the day, if a user signs out of a PC, the PC will stay on the blue signing out screen until it's been manually buttoned off, the same is true if a user shuts down the PC.…
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How Do I stop "Endpoint Security Console" (EPConsole.exe) From Run On A Remote Desktop Environment?
As the title says. I have a lot of users logging into a terminal server, every user that logs in has an "Endpoint Security Console" process running which is taking up a large amount of the memory. Is there anyway to stop this process from running when a user logs in? If possible I would like this to still run for admin…
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Web Console Data Processors Troublshooting
Hello, So I have a on prem set up and the Web Console Data Processors has an error, the auto fix is not working. Any advice or pointers for troubleshooting this issue would be a big help this is what shows under Web Console Data Processors in the System Status menu.
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HELP Bitdefender updates failing
Hello, I have an ongoing chicken-or-egg problem.. Our VPN posturing requires a valid "definition date" within 60 days, otherwise all network traffic is blocked. If Bitdefender fails to update, the "definition date" shows as 01/01/1970. Thus blocking internet traffic and Bitdefender cannot recover. It seems Bitdefender's…
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API call to getQuarantineItemsList gives zero items
Hello. I am hoping to get some help with an issue that has come up recently. When I place an API call to getQuarantineItemsList the response indicates zero items have been quarantined, but a manual check in GravityZone shows otherwise. I am confused because this had been working up until a few weeks/months ago. When I say…
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Please remove our domain from your blacklist asap
Hello, You have categorized our site as malicious. We have already proceeded with all the characteristics and we have no virus you can see here https://sitecheck.sucuri.net/results/evanyrouse.com Can you please solve this asap?
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Bitdefender GravityZone - Vulnerable !
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Slack integration
Is there a way that every detection bitdefender dashboard will automatically sends a message on a private channel on slack?
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GravityZone Business Security on Windows 7
Can GravityZone Business security use on Windows 7 before Dec-2026? Regards, Mike
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inpoutx64.sys detected as a malware
In recent days we have had an increase in detections of the file "c:\windows\system32\drivers inpoutx64.sys". In all detections it was associated with Windows MRT.exe (Malware Removal Tool) Could this be considered a BitDefender false positive? I didn't find information about malware related to it