Windows 10 Devices Randomly Hang When Signing Out

UnderToad · 2024-06-05T15:54:50+00:00

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Hi all

We've recently enrolled our fleet of Windows 10 devices (approx. 400 machines) onto BitDefender GravityZone. Since doing so, randomly throughout the day, if a user signs out of a PC, the PC will stay on the blue signing out screen until it's been manually buttoned off, the same is true if a user shuts down the PC. When this happens I can't interact with the PC, so I can't run the BEST diagnostic tool, even if I can get access with PowerShell remoting. Has anyone had this issue before? If so, what was the fix?

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Flexx

https://community.bitdefender.com/en/discussion/100056/windows-10-devices-randomly-hang-when-signing-out

Kindly contact Bitdefender Business Support by visiting https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory

Additionally, @Andrei_S Enterprise from Bitdefender Enterprise team can check on this for you.

Regards

Andrei_S Enterprise

Hello @UnderToad ,

As this is a specific scenario, please reach out to my colleagues from the Enterprise Support Team so we can look into this behavior in more details. I am sure we will find a way to determine the root cause even if it's not possible to run the BEST diagnostic tool.

If you already reach out to them I can look over the case and help if needed.

Kind Regards,

Andrei

UnderToad

Thanks all, I've emailed support