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HP 2800 Series Printer Wont work with BitDefender
Greetings, Have added the IP Address of the printer to the Rules, have added the home network ip 192.168.1.0/24 to the Firewall. Printer displays as offline. The HP Scan/Print Doctor sees the printer and prints diagnostic pages, but the printer still displays as offline and nothing else- Documents, Test Pages, etc will…
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Security Telemetry data
with telemetry data, if I connect to a target but do not send any data, the telemetry data will not logs it. in some case , this is an tcp port scan , so could you please update code to log tcp connection after TCP connection is established.
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Test Anti-Spyware Function
Hello team. Bitdefender Gravityzone Business Security Premium. We saw the Full Scan task scans the entire system for all types of malware threatening its security, such as viruses, spyware, adware, rootkits and others. We have tested the malware samples very well. However, we do not have samples to test against Spyware. So…
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Remotely lock a laptop stolen by an employee
Hi We have Bitdefender business security and one of the laptops got stolen by an employee. Seems like Gravity Zone Business Security doesn't include remote wipe. Is it possible to purchase encryption and push it remotely using the agent to the stolen machine and somehow lock the device?
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Web Block Page Customization
Hello Team, i want to edit the default "this page has been blocked" page and give some more information to the users, e.g. contact information, custom logo... Is there any place to edit this page(s)? GravityZone on-prem and cloud? Thanks
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Deploy SSL certificate.pfx on Mac via Jamf Pro
Per , the step 4 (In Jamf, create a Configuration Profile and upload the certificate.pfx file previously configured) should be able to deploy the certificate.pfx to the Macs. However, I got the following error on the Macs for this step. "The certificate could not be verified (authentication error)." I have confirmed my…
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Web Protection
Hello team. We need source to prove these feature are working: "Web Protection". Please help us with the malicious samples or malicious links that BEST can show these features working. Best Regards.
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How to SANBOX work
Hello team. The Bitdefender Gravityzone Business Security Premium already includes Hyperdetec and Sandbox. However we have some questions about how it works, please help us with good answers. How does Bitdefender identify "suspicious files"? What is the threshold for identifying "suspicious files"? When a "suspicious file"…
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Troubleshooting a false positive in bitdefender endpoint security
Hey there, Please re-route me if i'm in the wrong place with this question. We're editor of a mobile app, and we're using Firebase Dynamic links to provide deeplinks into our app. We have various features built on this, such as referrals. One of our users sent us a screenshot showing that a link from an invitation they…
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Advanced Anti-Exploit and Fileless Attack Protection
Hello team We need source to prove these features are working: "Advanced Anti-Exploit" and "Fileless Attack Protection". Please help us with the malicious samples or malicious links that BEST can show these features working. Best Regards.
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Renouvellement de ma licence Gravity Zone Business Enterprise
Bonjour Je souhaite renouveller la licence de Bitdefender GZ Business Enterprise. Et aussi augmenter le nombre de end point. Passer de 200 à 240 Besoin également d'une proforma Merci
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Web Content Control - Not Blocking Web Categories in the Policy
We have configured web content control policy that blocks specific certain web categories. Recently, we have received reports that the Bitdefender web content control is not working. The examples sites listed on are not blocked, e.g. http://www.bet365.com. http://www.redtube.com We notice that many sites with HTTP protocol…
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New agent install shows in "Computers & Groups" not in Active directory
I've got a few computers that I've installed the agent on but instead of them showing active in my list of active directory machines, they show up in the Computers & Groups. The computer name in active directory is there but shows that is Managed but offline. A computer with the same name shows in Computers and Groups and…
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Warning – Bitdefender change in licensing rules partway thru license period
Bitdefender changed the number servers supported part way though the purchase period. I purchased a 3 year license during one of their special sales. The license chosen was for 10 units but the license stated that it provided for 4 servers. I recently had one of my linux workstations die and when I bought up a replacement,…
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Engine Version outdated - how to force update ?
Hello, for several clients in gravity zone portal, i see the engine version getting outdated and the client getting red exclamation mark. what's the reason for this and how can engine update being forced, so that it won't show red all the time ? The problem exists for about 5 out of 10 clients. thank you Roland
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Which cloud server to select in Security Virtual Appliance
I'm trying to setup the SVA under Hyper-V. The documentation isn't very straight forward on which cloud server to use. Each one I've tried always shows that it's Not Connected. The SVA was already configured under my Network/Installation Packages when I first logged in. I have entered my Company Hash each time and have…
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Windows File Servers and SQL Servers: Which modules to include on installation package?
I am looking to replace Kaspersky. They made a separate product for File Servers which was simply called "Kaspersky for File Servers". I was pleased with the way that it ran and it produced a minimal footprint taking about 100mb RAM on average, not much CPU overhead that I could notice. I am on a trial right now and trying…
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Exchange: Attachment filtering rule not working
Please ignore.. I found whats wrong. When the attachment rule in the image attached is active, email containing files like PDF, Excel, Images and so one… are sent to Quarantine. Is anything we are doing wrong in the Rule?
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How can I safeguard Domain Name System(DNS) using Bitdefender feature?
What are the different features provided by the Bitdefender Gravity Zone: Business Security, that can be used and tested for ensuring the Safety of DNS? If possible, please do provide answer with reference to practical implementation rather than the link to it.
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Action against DNS malwares using the Bitdefender.
What are the ways to protect my endpoint using the features of Bitdefender GravityZone Business Security, from different types of DNS malwares?
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I do not have access to my Google Authenticator 32digit code.
I do not have access to my Google Authenticator 32digit code. I had lost my phone and I am not able to find the 32digitcode for my Bitdefender GravityZone Control Center. How do I recover my account?
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Software i develop is detected as malware
I have software developed in vpf and c# for windows that is being detected by the bitdefender. Mostly the report said that the tecnichs of the attack are the followings Aplications window discovery, Modify Registry and Query registry. This means that i cant do this things or is there a correct way (not the way i do it ) to…
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Blocked from completing purchase of gravity zone
Almost 30 days ago downloaded a trial of Gravity Zone Small Business Security. Put it on one server and 13 stations. Now want to enter a card and complete purchase. Their prompts to buy link to 2Checkout. 2Checkout asks for email. I give the one I used for download. It says it doesn't recognize that. Ping pong between BD…
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Request for Assistance: False Positive Flagging of Our Application by Bitdefender
Hello, I am reaching out because our application has recently been flagged as suspicious by Bitdefender. To provide some context: We have checked our SSL certificate with our provider, and everything is up to date and functioning correctly. We also verified our site on VirusTotal, and no issues were detected. We have never…
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Content control not blocking website
Hi guys. Got a question. I got the following url list for Bitdefender content control but for some reason drive.google.com and MediaFire.com are being ignoring the blockade? Host list attached: Update: Adding extra host straight from the horses mouth: I was able to make it block google drive but only using MS Edge in…
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Where I can checksum the information for the Gravityzone Appliance
Dear Bitdefender technical team. Where I can checksum the information for the Gravityzone Appliance. We need to verify the integrity of the Gravityzone Appliance. We need be sure it does not contain malicious code. Best Regards.
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Intune Deployment of Bit Defender
Hi we have successfull managed to deploy the Bit defender application in our Intune setup, however some users are having issue, As usual we proceeded to make an exception group and force uninstall the application for them however, it seems the uninstall path is incorrect, Uninstall…
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My website has been blacklisted
Hi, my website has been blacklisted and I already submit to support months a go but still no changes. please reanalyze my website [*url removed by @Flexx*] and remove thank you..
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Error message when want to change the pin code in anti-theft mode
Hi every one. bit defender mobile security 3.3.242.2440 / android 8.0.0 I settled today the anti-theft mode today. I registered a pin code. After I wanted to change it Opened bit defender / configuration / anti-theft / change the pin code error message = "bit defender has ceased to function / please re open bit defender"…
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Is there any sort of application control in the cloud version of bitdefender?
Good day all In the support documentation, it says that the application control module is only available in the on-prem instance. Does this mean that there is no application protection on the cloud? Is there any form of application control in the cloud instance, maybe by blocking the hashes or creating an IOC object that…