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Gravity Zone Network Discovery Problem
Hello, I use Windows active directory and I also have Windows DHCP and Windows DNS. Computers connect to the system both wired and wirelessly. Suppose we install bitdefender on a computer while it is wired. The computer appears as managed in Bitdefender Gravity Zone. This computer then connects to the system wirelessly and…
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Is anyone else seeing elevated CPU usage from svchost and EPSecurityService?
We recently noticed one of our in house servers was running at a sustained CPU usage (where it normally is mostly idle). Not massive, but enough to wonder what was going on. Spent a few days troubleshooting it, figuring it was some corruption or patch issue. But when we started looking into our other client servers, we…
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GravityZone login issue.
Since yesterday I am facing an issue where I am trying to login to GravityZone and it just keep on looping in the login screen. We have 2FA setup on the account. When I try to log in, after credentials it goes to loading screen even before the 2FA prompt and then goes back to login screen. Not sure what the issue can be.…
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Host for Endpoint Security is using too much RAM on my system
Microsoft Server 2022 is running a Remote Desktop server with around 50 users connecting. Initially, Host for Endpoint Security starts with a memory usage of about 700-800 MB, but over time, it increases. Today, when I restarted the server, it had reached as high as 14 GB, and my server became very slow. What could be the…
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Bitdefender Endpoint Security Setup Not Compatible Windows 11 24H2
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GravityZone Advanced Business Security
Hi, We have to renew the GravityZone Advanced Business Security licenses but I can't find exactly the same product name. I find GravityZone Business Security (without Advanced) or other variants of the name. Can you please confirm that GravityZone Advanced Business Security is still available and how to find it at your…
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How is "From email:" validated in Gravity zone mail servers settings?
I am trying to change mail server for gravity zone on premises setup to our own SMTP server. Email address is under top domain of .network for example example@subdomain.network and it says invalid email. How is valid email decided, because I can receive email to that address. it seems to have limit of 6 characters after…
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Newly Setup of XDR, how to?
I have my Gravityzone and assigned license to 1 client with XDR - productivity apps (office 365). I can only manage to connect the Email Sensor and not Audit Sensor. Questions: Their license is MS Biz Standard only, do they need E5 license to activate the Audit subscriptions required for Audit sensor ? My Email sensor is…
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MacOs 15?
Does Bitdefender GravityZone Business Security officially work with MacOs 15 - Sequoia? We are trying to install it on one machine but non of the instructions are updated to match the changes in MacOS 15 so we are stuck with errors that cant be fixed with the help of the instructions
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Using iOS Simulator in XCode with Bitdefender GravityZone
When we attempt to reach SSL-protected websites (i.e. https://carallel.com) using iOS Simulator on MacOS, we receive an error that The Connection Is Not Private, and it looks like a self-signed SSL certificate is being proxied by Bitdefender which isn't trusted by the simulator. Is there a way to exclude the iOS Simulator…
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Antimalware Scan Interface Security Provider
what does this feature do? what impact does it have on performance and usability
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What or why is BitDefender going crazy if I excluded this action?
All I'm doing is copying "C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\Owa\prem\15.1.2507.37" to "L:\WEB-LOGS\W3SVC1" as a test and bitdefender is running at 30% CPU. What is it doing? I found out my servers are running slow so I'm trying to figure out why it's going crazy for excluded areas. My policy for…
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BitDefender GravityZone Email
Hi all, I was wondering you could giving me a hand. We managed a client email using BitDefender GravityZone Email but the loop prevention feature is not working as its should be limited to 25 messages, but I know for a fact they have received more than 50 in less than an hour. Also, is it possible to setup an autoreply…
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How do I check whether BitDefender stop my Python scr ipt
I have ubuntu server 22.04.1 and I run realtime Python scr ipt in the background. I have BitDefender client installed on the machine. Recently, the Python scr ipt keep getting shut down for no reason (no stdout or stderr seen in the nohup.out) every 7-14 days. Anyway for me to confirm it is BitDefender which stop my scr…
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Client's AV is expiring?
Hi, we have multiple companies in our GravityZone and we are having random clients expire, even though they are set to a monthly subscription. How can I fix this, or even determine the problem??
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Full system scan caused hard crash
Hi there Like the thread title says: I attempted to run a full system scan on my PC on 01/May/2021 using Bitdefender Internet Security. After running for a few minutes the scan "froze" and seemingly caused a hard crash on the system: - The mouse cursor remained visible and mobile, but the Bitdefender interface would not…
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2FA key was deleted from app now can't log in
The key for 2FA has been deleted and I am stuck at login screen for Need to remove it so it can be set back up, How can I do that?
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Moving endpoints to another company folder
When moving endpoints to another company folder it leaves/creates a duplicate endpoint in the original location then labeling it "Moved to company …" if you were to open it. Is this normal, and what is generally the best practice when moving endpoints to another company file because it was put in the wrong one to begin…
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Does BitDefender use similar kernel-level drivers like CrowdStrike?
Hey all - In light of the recent global outage caused by CrowdStrike and the not-uncommon nature of security vendors in utilizing kernel-level drivers for endpoint monitoring and security, I was wondering if BitDefender home products as well as GravityZone (for enterprise purposes) use kernel-level security similar to that…
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How can I get notified when an agent loses connection to the management console?
I deploy Bitdefender through Syncro and I've noticed that occasionally I come across an endpoint that has lost connection the the management console. I don't receive any notification in Syncro or my email when this happens. Syncro even tells me that Bitdefender is installed and working just fine. Is there a way to set this…
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Virtualbox on Ubunty 22 fails to start VMs with error 0X80004005
Hi everyone, starting today, after about one week from its installation, my VirtualBox 7.0 started misbehaving. More precisely, when starting any VM (previously perfectly working) it throws an error: NS_ERROR_FAILURE (0X80004005) I'm currently using BEST version 7.2.0.200144, on Ubuntu 22.04.4 LTS. The problem seemed to…
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BitDefender Firewall blocking secondary network card traffic
I have two PCs in a test environment that have dual network cards installed. Primary connection to the network and Internet are fine, but the second connection (using static IPs on both PCs directly connected to each other) is blocked for all traffic. When I disable the firewall, then traffic is good on the second…
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Gravityzone Risk Management app vulnerability path
So under Security risks there was found an app vulnerability on an endpoint named: Apache Software Foundation Commons Text 1.9 This library contains the following files: https://repo1.maven.org/maven2/org/apache/commons/commons-text/1.9/ I manually searched this endpoint for the conscious files, but they're nowhere to be…
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I would like to delete all the assets and rediscover them how do I do this
I am new to a company using Bit Defender and it appears that it has not be managed since the tech before me left the company. I would like to delete all the assets and rediscover them to try to get a fresh look and establish a baseline. How do I do this?
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HP 2800 Series Printer Wont work with BitDefender
Greetings, Have added the IP Address of the printer to the Rules, have added the home network ip 192.168.1.0/24 to the Firewall. Printer displays as offline. The HP Scan/Print Doctor sees the printer and prints diagnostic pages, but the printer still displays as offline and nothing else- Documents, Test Pages, etc will…
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Security Telemetry data
with telemetry data, if I connect to a target but do not send any data, the telemetry data will not logs it. in some case , this is an tcp port scan , so could you please update code to log tcp connection after TCP connection is established.
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Test Anti-Spyware Function
Hello team. Bitdefender Gravityzone Business Security Premium. We saw the Full Scan task scans the entire system for all types of malware threatening its security, such as viruses, spyware, adware, rootkits and others. We have tested the malware samples very well. However, we do not have samples to test against Spyware. So…
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Remotely lock a laptop stolen by an employee
Hi We have Bitdefender business security and one of the laptops got stolen by an employee. Seems like Gravity Zone Business Security doesn't include remote wipe. Is it possible to purchase encryption and push it remotely using the agent to the stolen machine and somehow lock the device?
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Web Block Page Customization
Hello Team, i want to edit the default "this page has been blocked" page and give some more information to the users, e.g. contact information, custom logo... Is there any place to edit this page(s)? GravityZone on-prem and cloud? Thanks
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Deploy SSL certificate.pfx on Mac via Jamf Pro
Per , the step 4 (In Jamf, create a Configuration Profile and upload the certificate.pfx file previously configured) should be able to deploy the certificate.pfx to the Macs. However, I got the following error on the Macs for this step. "The certificate could not be verified (authentication error)." I have confirmed my…