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No Full scan performed
Hello, after installing the package a problem is found. The full scan has not been performed. How can I avoid this message? Thank you.
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How to resolve a explicit network path issue endpoint to cloud server due to bad google hardware?
8 month open issue BitDefender support has not be able to assist with yet. Explicit subnet endpoints stopped communicating with BitDefender cloud server due to network communication failing at the first Google routers in the network path before hitting the BitDefender servers. ISP (AT&T) confirming network traffic from our…
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Is there any way to view the user name when I scan a machine
Hello, is there any way to view the user name when I scan a machine, i.e., can BitedenfderGravityZone retrieve the user name of the machine?
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GravityZone Cloud console not updating status of some clients
We run into occasional issues where the console shows a client as not having been seen for some time and it being out of date. However if I look at the client itself, it is up to date and auto updates as it should be. Typically if this happens the only way I have found to fix it is to uninstall the client and reinstall..…
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Meta Quest breaks Nvidia driver, persists after boot
Hi, I'm on a Windows 11 Professional in Italy, running BEST with all modules under my license active and ON. Whenever I plug in my Quest 3, and I turn on Oculus app, it usually spawns 3 processes, 1 service and 2 others. I am facing an issue where it seems that my Nvidia driver exhibits behavioral differences from a Quest…
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Cannot install Bitdefender on Windows 2012 R2 Server
Hi: We have few licenses of Bitdefender are balance with us. Considering this, we are trying to install Bitdefender on the Windows 2012 R2 Server. We are getting an error saying "This bitdefender products cannot be installed on your device. Click OK to view details about the compatibility requirements." If we click on OK…
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EPSecurityService stills analyzing a folder
Hi community, Recently we have a problem with one of our servers, after install Bitdefender endpoint security we detected a high using of CPU. We have verified and seems that the process EPSecurityService is analyzing a folder full of files from our local ERP, definitely something that we don't want, because the…
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Remove domain from your blacklist
Hi Bitdefender Support, Kindly remove our domain http://indogal.co.id from your blacklist. Thank you.
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How do I remove an endpoint with out access to the internet or computer
We had an employee recently who dropped their computer. It was damaged so severely that we couldn't start it. We need to remove Bitdefender from her old computer so we can install it on the new one, but we are unsure of how to proceed. I have gone to GravityZone and have chosen to uninstall agent, but from what I have read…
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Upgrade to Ubuntu 24 LTS has gone bad
I have managed to upgrade my GravityZone appliance to Ubuntu 24 LTS without any issue. However the upgrade for my security servers failed. They have upgraded to Ubuntu 24 LTS but always appear out-of-date in the management console. When I check the arrakis.log file I see the SVAs are trying to download files which do not…
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Como desativar proteção de escrita dos dispositivos de armazenamento
Estou com problema nos meus dispositivos de armazenamento, conectei uma pendrivre no computador onde esta instalado o agente, aparece a opção que não ter permição para gravar ficheiro, do computador para a pendrive. para alem desta opção aparece também aparece a informação que o seu computador esta protegido contra escrita.
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How do I detect or block PowerShell execution in Gravityzone?
I am trying to create a way to detect the execution of PowerShell on some machines or even block it. I tried using detection and exclusion rules, but it still didn't work.
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GravityZone V6.63 - Patch scan for Linux?
Hello, I am using a trial of GravityZone V6.63, and testing out the platform. I can find how to run a "Patch Scan" for Windows/10/11 hosts(clients), but this option is greyed out for Linux (Debian) hosts. Does anyone know if there is a way to scan for patches/package updates on Linux hosts through GZ? I've tried googling,…
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Bitdefender Gravityzone EDR license reallocation
Hi, I'm new to gravityzone. I purchased 50 seats. During testing, I created a company that had 7 endpoints, it used 7 licenses. I have since added a real company with 48 devices. Some of the later devices that were added are showing with a trial license. The test company devices were deleted in gravityzone, then the test…
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Does anyone know how we can bypass the uninstall password?
We have over 50 computers and laptops currently without antivirus and we are unable to resolve this. We had Bitdefender installed on all devices but this was handled by our IT support company. Unfortunately our IT support partner went into administration and after a short period our Bitdefender has stopped working and our…
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NinjaOne and Gravityzone
Hey all, I have noticed whenever I onboard people in my organization using a Mac, Bitdefender Gravityzone always fail to install. The error is always this: Antivirus: Error generating GravityZone installer links GravityZone: Unable to get installer config Any suggestions on how I can fix this?
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EDR with Bitdefender Premium Security
I have Bitdefender Premium Security, but I also need EDR. What is my best option?
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Como funciona vulnerabilidades y parches?
En el apartado de vulnerabilidades veo el endpoint, nombre de aplicación vulnerable y los cve, pero no me permite hacer un parcher app, esto por que sucede? Lo que e intentado es en el apartado de Red, instalar parches, pero aun así lo sigo viendo de la misma manera en la siguiente imagen. Alguna recomendación?
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Exclusão não libera acesso
Estou tentando liberar o endereço ava.ufn.edu.br/login/index.php adicionando-o nas exceções do controle de conteúdo da minha política mas mesmo assim o site continua sendo bloqueado como malware de nuvem. Alguém poderia me ajudar?
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GravityZone Enterprise Virtual Appliance Password Recovery
I am reaching out for guidance regarding an issue I am facing. I have lost the password for the GravityZone Enterprise Virtual Appliance on my VMware ESXi within the Bitdefender GravityZone On-Prem solution. I tried following the recovery mode instructions provided on the Bitdefender website, but I was unable to access the…
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The license key is not working
I purchased license key for Bitdefender GravityZone Business Security Enterprise. I tried the license key which i recieved but the license key is not working. Please note that the license is set to expire tomorrow 2025/6/2. I need help , please.
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Problem to uninstall agent
The user uninstalled Gravity Bitdefender from his PC. In the dashboard it still shows as installed, I ran the remove command. Since a few hours it shows as SUSPENDED. Before running the command from the DashBoard, the User fails to install, receives error: Bitdefender Endpoint Security Tools cannot be installed properly.…
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AMD-V and IOMMU settings do not enable Kernel DMA protection under Windows 11 Home with BEST
Hi, I have a Secure-Boot enabled system running Windows 11 Home. I have been carefully enabling all of the required BIOS settings in my Gigabyte Zen 4 / Zen 5 motherboard in order to enable Kernel DMA protection. IOMMU is on, and I can see the following security options ready: this includes the DMA Protection capabilities,…
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Custom package without GUI
A few years ago a custom package was created for a user as a Power User, it was autonomous. Now the user reports to me that there is no more GUI but only via command line. Has anything changed? Thank you
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Multiple websites being blocked, or connections being blocked (commerce sites)
We are experiencing a few sites being blocked when Bitdefender is running. They do not show up in the firewall nor content control as being blocked. I have attempted to allow these sites in the content control and that still is not working. We have to disable BD to perform these functions and then re-enable it. I am…
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Schedule reports path
Does anyone know the path to where scheduled reports are saved? I am interested in processing them before sending via email. Thanks.
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How to configure the update server for Gravity Zone
We have an on-prem Gravity zone server in an offline network and we used to download the offline update archives from an update server provided by another office of ours. Due to some budget cuts, we lost that office and now we have to make our own update server. I've installed the DB and Update server rolls, set the…
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Bitdefender Network attack defense blocking ISP IP address
Our company uses Bitdefender, and we started getting user complaints last week about Bitdefender blocking ISP IP address. The pop up message shows "Network Attack Defense has blocked an attack attempt. The malicious Bot.Genua.165 attempt coming from HTTP://Ipaddress:port was blocked" This is creating negative impact to our…
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EDR granular exclusions (example: vssadmin.exe
Hi, we get a lot of "incidents" regarding "vssadmin.exe". The incidents are triggered by a task through our RMM. The Task does on a regular basis: - Delete a vss snapshot (yesterday) - Create a vss snapshot (today) The relevant part of the problem shows up here: For sure, I won't create an exclusion for "vssadmin.exe".…
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Rules and Apps in Mobile Security
This is new to me and I will obviously try to put some time in reading up and watching tutorials but while setting up MS ( as monitored via console: https://gz2-console.ms.gravityzone.bitdefender.com/#!/en/policy ) on a few devices there was two potential issues I recognized almost immediately. I illustrate with a…