New agent install shows in "Computers & Groups" not in Active directory
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I've got a few computers that I've installed the agent on but instead of them showing active in my list of active directory machines, they show up in the Computers & Groups. The computer name in active directory is there but shows that is Managed but offline. A computer with the same name shows in Computers and Groups and is Managed and Online. How do I move it or get it to show as online in the active directory computer list?
Comments
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Hello @SAtkins ,
This issue might be due to the fact that the AD is reporting different information vs the endpoint so duplicate entries have appeared. I am assuming that you are using also Active Directory.
To pinpoint the root cause we will have to investigate this with Enterprise Support.
Please collect a Support Tool Log from the endpoint which appears as offline and share it with the Enterprise Support Team (
)Kind Regards,
Andrei
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