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Engine Version outdated - how to force update ?
Hello,
for several clients in gravity zone portal, i see the engine version getting outdated and the client getting red exclamation mark.
what's the reason for this and how can engine update being forced, so that it won't show red all the time ?
The problem exists for about 5 out of 10 clients.
thank you
Roland
Comments
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Hello.
Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue.
Also, you can always contact the Bitdefender business support:
Regards.
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thank you
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Hello @RolandK ,
To fully understand the root cause of the outdated clients we will need to collect logs so please reach out to our Enterprise Support Team.
What I can suggest now is to check if you have all our addresses whitelisted and all ports are opened.
I assumed that you are a cloud customer but similar articles are available for On Premise environments.
To run an update on the updated endpoints please follow the steps mentioned in this article:
Kind Regards
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