IE problems not fixed in GravityZone Risk Management

ohpaulva

I tried using the Fix Problems feature in Risk Management for IE (browser) problems, but the fixes are interrupted and the fix fails. See pic. I've used the feature to fix other problems, but can't get it to address the IE issues.

Andrei_S Enterprise

Hello @ohpaulva,

Please open a case with my colleagues from Enterprise Support so we can investigate why the fix is not applied.

They will request an impersonation approval and advanced logging to determine the root cause and provide you with a solution.

You can reach out to us using the following form https://www.bitdefender.com/en-us/support/contact-us?last_page=BusinessCategory .

Kind Regards,

Andrei

Tomas A

I have the same problem. Did you guys find any solutions?

Note: I tried to submit my case via the support form but I get an error after submitting?

Andrei_S Enterprise

Hello @Tomas A ,

For the Fix Risks issue we need to investigate it on a case by case basis because there are multiple reasons of why it can fail.

If you tried opening a support case and you received an error message can you please share with me in private the following details:
- the browser that you have used
- a print screen of the information that you populated
- the error message
This will help me replicate the issue and see what is the root cause there.

Alternatively, you can clear cache and cookies from your browser and try again or use the other contact methods such as phone and chat from

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Kind Regards,

Andrei

rcooper5908

I have had this issue open for a good month, have done everything asked and have gotten nowhere at all as of yesterday's doing everything I was asked. Up until then the risk fix tasks always completed successfully now they always fail as being interrupted. Yesterday I sent the second set of debug files. You MUST have a better way to address this and I am talking about 279 endpoints that all fail the exact same way with different hardware and both win 10 and 11. I am going to try the customer zone for enterprise support but so far bitdefender support has not resolved a single issue of the probably 10 cases I have opened since coming on board after being forced to drop kaspersky enterprise, haad them for 10 years and opened maybe 4 cases always resolved same day.. guess I am just spoiled

Andrei_S Enterprise

Hello @rcooper5908 ,

I checked our ticking system and I was able to find only 2 case on this subject(the other cases were FPs which were resolved), one of which automatically close in December since there was no update from your side. Regardless of this, I will reach out internally and ask my colleagues to prioritize the last case opened since you are experiencing this issue for a longer period of time.

CustomerZone is our customer portal for checking ticket and if you have some issues with receiving our emails it would be better for ticketing tracking.

If there is something that I can help with please let me know, you will be contacted by my colleagues with updates regarding your case.

Regards,

Andrei