I Can't Play My Online Fighting Games. How Can I Fix This?

Solx · 2022-12-24T03:47:17+00:00

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Solx

I installed Bitdefender and a new update rolled up.

Since the latest update, my games have gotten disconnected or crashed.

I have tried everything that comes to my mind (Gaming profile, adding exceptions, etc..).

I am at a loss here.

Can somebody help me?

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Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a connectivity log file, by following these steps:

https://www.bitdefender.com/consumer/support/answer/9689/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Solx

Hello.

I did all the things in the guide.

I didn't work.

What the hell is happening with the program?

The only thing that worked was LITERALLY uninstalling it.

Somebody help me please or I will have to stop using it.

Patropy

too many fooling around, .. just say it, Bit defender is not made/ compatible for gamers, ..

we want protection and be able to play games, not waist time fixing the anti virus, damm I just paid for it full protection for a year, ..!!

there's not eve an option to say that the file detected as a threat is not harmfull, or pause the protection so we can play games in peace, ..!!

I just got a year subcription and it fells like a not good start, ..

Alexandru_BD

Hello,

Have you tried to add the game .exe as an exception for the Advanced Threat Defense module? This would be a place to start and you can follow the steps described in the article below to set this exception:

https://www.bitdefender.com/consumer/support/answer/2393/

The antivirus does not have a "kill switch", however, its security modules can be temporarily disabled for troubleshooting purposes. In the event the Advanced Threat Defense is not the culprit here, you can disable the remaining defenses and check if the game can be played as expected after each deactivation. Don't forget to reactivate your defenses once the troubleshooting process is done:

https://www.bitdefender.com/consumer/support/answer/28557/

Apart from this, the Game Profile does a good job silencing the notifications and optimizing the system performance for gaming, but when it comes to threats, the antivirus will still be on alert for suspicious behaviors and will block applications if they perform threat-like actions. This might be the case here and you can read more about the Advanced Threat Defense module and its advanced heuristic methods of detection in the article below:

https://www.bitdefender.com/consumer/support/answer/2024/

Based on my previous experience, this is the first module to check in the scenario you have described.

Let us know how it goes.

Regards

Solx

https://community.bitdefender.com/en/discussion/comment/319513#Comment_319513

Hello Alexandru.

Thank you very much for your opinion and for trying to help with the issue. But please see this:

1) I added all my fighting games and online games to the exceptions. No changes.

2) I turned off all the modules and tried to play. No changes.

3) I activated gaming mode and tried to play. No changes.

I did all those things and the problems persist. The only thing that worked was to UNINSTALL the program.

I paid for the program and I have been a faithful user of the brand. But I have been dealing with this for months and things don't change.

This is beyond infuriating.

Alexandru_BD

Hello @Solx,

If the basic troubleshooting steps have been exhausted with no change in sight, then it's time to let the engineers handle this. Maybe an incompatibility appeared after the latest updates, we can't be sure. Head to the link below to choose the desired contact channel:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes

Regards