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What is Gen:Variant.Application.Jacard.131537 ???
action to be taken for treatment? Please understand that this question is a translator, so there may be grammatical errors. I'm currently using the free version of bitdefender. But when I was using the system scan, I was informed that Gen:Variant.Application.Jacard.131537 infected the file. I told them to restart to solve…
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Have access to internet, but not to any websites -- Firewall issue?
Hi, I am running Windows 8.1 and I use Bitdefender Total Security. For the last couple of days, I've been trying to access the internet. The router works normally with our other laptop. But with my laptop, I cannot access any website. I checked the Bitdefender manual, and the Firewall might be the issue. I followed the…
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What happened to the password-protect Bitdefender settings feature?
I used to have a password to protect bitdefender settings from being tampered/disabled, but now that option is missing. It used to be in the general settings tab, but now it's gone. I wonder if they've actually removed this feature or is it a bug?
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Can anyone help please with Total Security - Remote Desktop local lockdown
Hi, I have a server that this running internally on a public IP address, on IP B and a development PC that is running on IP A. The Server is port forwarding only port 8043 but its still a risk for ingress. I want to isolate the server so that svchost.exe can only be connected to incoming (not outgoing) through remote…
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Removing quarintened files
How do I delete the quartined files?
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Hogwarts Legacy not opening
Hi, I have an issue with Hogwarts Legacy not opening while using steam, while Grim Fandango which is an old programme is working fine. Can anyone help I know I may have to set up an exception in Bit Defender but don't know how?
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Found this Twice
What exactly is this? "VirTool:Win32/DefenderTamperingRestore" Here's a screenshot of the tool I've used. The Microsoft Safety Scanner picked this up twice in different time periods. According to a quick research I've found this: and If I interrupted something with the Bitdefender AV, how do I remedy it? If not what do I…
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Email Protection delays in adding label
Yesterday I setup Email Protection on a Google Workspace and private GMail accounts as a trial. The "Bitdefender:Safe" label was added within a few seconds of new emails arriving. Today I am seeing delays of 15-20 minutes before the label is added, I am refreshing the inbox. Is anyone else experiencing similar delays…
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How do I remove Bitdefender AntiSpam from a Mac
There appears to be nowhere in the settings of Bitdefender to turn off Antispam on a Mac. It's created a folder in my G-Mail that I do not want, and is routing messages there that should not go there., So I want to remove this. I am using the latest version of BitDefender and the latest Mac OS..
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Unrecognized Skype Microphone Usage - Normal?
Hello folks, Quick question, likely nothing. I was updating my Bitdefender settings and noticed that Skype accessed my microphone 5 days ago. I haven't used Skype in about 6-7 weeks. I have seen online that this can occur sometimes randomly, but still, I prefer to ask whether this should be cause for concern. Is there a…
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Destination IP addresses not found by IP Lookup
When I use IP Lookup for destination IP addresses of apps accessing the internet, as identified by BDTS, they can't be identified. For example 13.107.5.88/0 is destination for comm''s from HxTsr.exe. If i delete the last two characters IP Lookup identifies the destination as MS in Washington. LockApp.exe has destination IP…
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Unrecognized software accessing the internet
Bitdefender Total Security, on my Dell Inspiron 16 laptop, has identified NGA.ThickClient.exe gaining access to the internet. Does anyone know what this is? Is it unsafe??
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deactivate a user
I ask if it is possible to deactivate Bitdefender for one user and leave it active for another user of the same PC. Thank you
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System Tray always says "Bitdefender services are loading now, please wait"
Yet, when I open Bitdefender...says "You're safe" Which is it????? I have uninstalled and reinstalled three times...each time...The B in system tray has a little white dot in lower right hand corner and when I scroll over with mouse...says "You're safe" Will stay that way as long as I don't shut down the computer. Once I…
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Online Threat Prevention Exceptions
When I add a website to the exceptions list, I expect it to be excepted from the software. I paid for the software to work on my systems, I expect it to work when I want it to and to NOT work when I do not want it to. What other reason is there for an "Exception" list to exist. I am reading that since the website I added…
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My email was breached- did I handle it right?
I'd appreciate any feedback from someone more experienced through myself, thanks to a pretty scary breach I'm on a personal cyber security journey and the rabbit whole keeps getting deeper. Below are the details. Thanks in advance What happened- Personal email was compromised, likely source being the email provider who had…
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How to stop Bitdefender blocking external USB hard disks
I was running Bitdefender Anti-Virus free and found that on boot (Windows 10) it my external USB drive would show as usual but show an I/O error if I tried to open or create files. If I then unplugged the USB cable and plugged it back in, it was absolutely fine. I worked out it was Bitdefender, and by fully uninstalling it…
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Microsoft Defender Still Running Despite Settings
Hello all. I installed BitDefender and configured it to run all things antivirus, firewall, etc. and sht down Windows Defender. But without fail, Windows Defender shows up in Task Manager as running alongside BitDefender. This is creating issues in and of itself. I try to "End Task" but get an "Access Denied" even though…
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how can i open specific ports?
I'm a touch frustrated, so apologies if i sound abrupt. Part of the primary functionality of a firewall is to enable allowing access to the local machine via specific ports, e.g. SNMP, WMI, etc. I cannot for the life of me figure out how to do this in Bitdefender Total Security. I also cannot get the settings right so the…
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Trouble implementing autopilot recommendations
Hi, I have Bitdefender Total Security. This issues has been going on for a while, I get the message to install that security intelligence update, but it gets stuck at the point shown in the image. It used to not even get there, but I have run windows update troubleshooter and now it seems to have gone a little further.…
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Full system custom Scan found this
So I recently bought bitdefender total, after doing a custom scan that targeted all the drives on my laptop. Bitdefender detected this "Generic.Application.HackTool.KMS.A.DD98CF7E", the file was located in "C:\Windows\Setup\SCRIPTS\HWID_Activation_AIO.cmd". After the scan was completed I clicked on "take appropriate…
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Bitdefender Total Security - how do I disable Email Protection
I enabled protection for a few Gmail accounts and need to disable it for one of them. Nothing in the FAQ (https://www.bitdefender.com/consumer/support/answer/91168/). I can't find and easy "disable" or remove function. Do I need to disable access from the Gmail side possibly? Seems a bit unintuitive.
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Why can I not get a secured website to load in either MS Edge or Google Chrome?
When I go to and select sign in, I am taken to a different web page that never loads. It works on my cell phone browser but not on my windows pc. Is this because of Bitdefender setting?
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What BitDefender setting is stopping my laptop battery from charging?
Background: I recently switched to BitDefender from Kaspersky. I have an Asus laptop that uses the Asus Battery Health Charging app to manage its Relative State Of Charge (so, I can stop charging at 60%, 80%, or 100%, based on my current need). The Asus app worked as intended while using Kaspersky. Problem: After…
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Bitdefender false positives rendering my work impossible
I am working with PHP files directly on FTP. Bitdefender detects a lot of PHP files as virus. However these files are written by me, short files, part of a framework, but mostly contain words and function regarding login, password reset, etc. I use Notepad++ to download and edit these files. When Bitdefender detects a…
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Potentially unwanted apps detected
Windows 10 Home with all currently available updates. "Process Hacker" had been installed on my system for months without any problem. But today, out of the blue, Bitdefender flagged it as a "Potentially unwanted app" and quarantined it. I chose to restore the executable to a different folder (only choice available). But…
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pop-broker.com opening Firefox
Hi friends. there's this malware opening my Firefox and directing me to a website called pop-broker.com. It's almost two weeks now. The website won't load since I have it blocked with AD blockers. Bitdefender is also useless in finding it with all scans, quick and deep and others. Does anyone have any idea how to find it?…
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Help! Bitdefender resets my file modified dates when it runs
I installed bitdefender antivirus plus on my windows pc last week and every time I run a scan, all the file modified dates change. This is troubling as I frequently use the dates to find the files I’m looking for. Is there a way to prevent this or is this a feature of the software that can’t be avoided? Thanks for any…
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E-mails Coming In With Blank Subject and Blank From
Why isn't BD Antispam catching? X-BitdefenderWKS-Spam: No - 0 X-BitdefenderWKS-Categories: marketing Both subject and from are showing up in properties having a value of ?utf-32?b? the body contents are a little jumbled. Getting one or two a day. How to move to spam? Something I need to do? Please advise.
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How to entirely disable pointless notifications like "Suspicious Connection Blocked"?
I've disabled pretty much all notification settings for Bitdefender on my computer. Yet still I keep getting notifications from it like "Suspicious Connection Blocked". Specifically I have the following settings disabled in BD Total Security app (on win11): -special offers -recommendation notifications And in Windows…