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Enabling anti-spam
New user here. Where do I go to acquire or enable the anti-spam feature? Thanks
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Unknown Update Window. Any Suggestions?
I had an unknown software update pop up, with messaging in Asian characters(I'm a simple rural man, I cant tell which of the languages). I have no software that pops updates up in that corner. A full BitDefender scan brings up 0 infections or risks. I don't want to touch anything on that window. Any advice on what it is?…
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Log generation using supporttool over 30 mins.
Dear Bitdefender supporters How long does it take to generate a log for a windows 10 64bit lenovo laptop with hdd partitioned c 110gb (22gb free) and partition d 366gb (322 free). I have been waiting for half an hour and there is no end. Also, the laptop is very slow, I have scanned several times with bitdefender…
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What Is Trojan.GenericKD.61394334? False Positive Or Not?
Hello. My Bitdefender detected Trojan.GenericKD.61394334. Can you say is it a trojan? Thanks.
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A Port Scan Is Detected And Blocked. How Can I Solve This?
Hello, Every saturday at the same time a port scan is detected and blocked at IP 162.168.1.1 Sometimes after this attack my internet doesn't work anymore. How can I solve this? Thanks.
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A Scan Has Detected Trojan.GenericKD.61439574 And It Says Its Unresolved. How Dangerous Is This?
A Scan Has Detected Trojan.GenericKD.61439574 And It Says Its Unresolved. How Dangerous Is This?
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Carbonite: Is Gen:Variant.Lazy.100712 Malware False Positive Or Not?
Bitdefender keeps putting out the statement: The file C:\Program Files (x86)\Carbonite\Carbonite Backup\00004811.tmp is infected with Gen:Variant.Lazy.100712. The threat has been successfully blocked, your device is safe. Carbonite is my backup software and I presume that when it is backing up files that it creates the…
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Bitdefender Want To Scan My Mobile Every Time I Plug It In To Charge. Any Fix?
Every time I plug my mobile into my PC for charging a pop-up appears- Bitdefender recommends I scan the device. My mobile phone already has Bd installed on it. How do I stop this happening please. tia.
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USB Immunizer Not Available On Menu. Any Help?
I plugged in 4 devices. I was able to immunize 3 of them from the right click context menu, but the fourth item did not have this option in the menu. What does that mean and how do I immunize the USB? Windows 11.
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Bitdefender's Advanced Threat Defense Keeps Blocking "whoami.exe". What To Do?
Bitdefender's Advanced Threat Defense keeps blocking "whoami.exe" and is doing this every 4 minutes throughout today. The software states that whoami.exe is blocked and disinfection successful but I keep getting this every 4 minutes. Please advise. Thanks.
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Chromecast Not Working With BD Total Security. Any Help?
I've just installed Bitdefender Total. Now my Chromecast will not cast. It worked prior to installing Bitdefender. It is not the Firewall that is blocking it as it still won't work when the firewall is turned off. Anyone know how I can get it to work again?
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why won't bitdefender let me access both settings on my dual router
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How To Stop Bitfdefender Pop-Up Notifications?
How To Stop Bitfdefender Pop-Up Notifications?
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With The Install Of BD, The Ability To Open My PC With A Fingerprint Has Gone Away. Any Help?
Hi all, I'm new to Bitdefender, having had it installed on my pc for under a week and am now realizing that with the install the ability to open my pc with a fingerprint has gone away. I've not been able to find the setting that will allow the fingerprint ability again but have been unsuccessful. Can anyone help? Thanks in…
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BTS settings: password protection
Hello, I notice 2 weeks ago, somehow disappearing from BTS settings/General/Password protection ? And not only from My Main PC, but from EVERY PC's from my Bitdefender Total Security account? Who CAN REMOVE password from MY BTS settings??? I'm can't believe IF THAT POSIBLE?
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How To Retrieve The Code For Opening Downloaded Pdf Files?
Please, can anybody tell me how to retrieve the code the bitdefender is asking to open a downloaded pdf file? Thank you.
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bdservicehost - Bitdefender Virus Shield @ 100% CPU on 3900x
When I first boot my PC, I can hear my fans and everything else going crazy. I open Task Manager and It shows bdservicehost running my Ryzen 9 3900x CPU at 100% along with 2GB of ram and some Disk usage going on. When I expand the bdservicehost, it shows Bitdefender Virus Shield. So I feel like it's a virus or something.…
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BD Total Security: How Can I Reorder The Existing Rules In Firewall?
I want to block all connections to a specific app but only release some ports to several targeted IP addresses. I have added the allowed rules and then the block-all ruler. However, the ordering of the rules changed after I plug the PC into a different network and the block-all rule go above the others which made the app…
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Looking for a fix
I get the below message Ad Nauseum. Looking for a fix to rectify... msedge.exe attempted to establish a connection relying on an untrusted certificate to wpad. We blocked the connection to keep your data safe since untrusted certificates are issued by unrecognized Certificate Authorities. Any Help is a Help!
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Popups Regularly Appear On The Desktop With Offers For Bitdefender Poducts. Any Way To Disable Them?
Hi, I pay an annual subscription and want to express my displeasure about the popups that regularly appear on the desktop with offers for BD products. Please disable that.
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Info: "http:" In PowerShell Comment Is Identified As Malicious Content. Any Suggestions?
I'm running Bitdefender Total Security Build 26.0.32.123 on Windows. The following comment line in my PowerShell was identified as malicious content: # http: When I changed it to: # http[colon] The PowerShell ran fine.
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Problem With Cleancaptcha Malware. Any Help?
Somehow malicious software cleancaptcha and some others have got onto my computer. I must have inadvertently clicked on something. I've done a complete Bitdefender scan and it says my computer is clean, but these popups, some of them quite graphic, keep popping up. I don't know how to get rid of them and I'm not that…
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Trojan File Keeps Coming Back. What To Do?
A file auto downloaded from a site and I accidentally clicked on it instead of deleting it, since it's a one click to open on Chrome. Bitdefender picked up a "chrome.bat" file and quarantined it, but it keeps on reappearing. I've ran a couple full scans and nothing comes up for some kind of program running in the…
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Bitdefender Detected Untrusted Certificate. What To Do?
Bitdefender keeps flagging an untrusted certificate -- *** -- and I don't know what to do about it. Is there a way to remove ***? "msedge.exe attempted to establish a connection relying on an untrusted certificate to ***. We blocked the connection to keep your data safe since untrusted certificates are issued by…
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virus just from having an email in the deleted folder
i had an email sitting in the deleted folder and suddenly for no reason a virus was activated, i didn't integrate with the email at all didn't even open it as far as i remember, am i safe or should i format it was moved to quarantine, it makes no sense for it to even happen as i was using the outlook app it should not…
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How To Decrypt Files Encrypted By DEATHRansom?
Hello dear friend, Your files were encrypted! You have only 12 hours to decrypt it In case of no answer our team will delete your decryption password Write back to our e-mail: ***********
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Bitdefender Found "gen.variant.lazy.278259". What Should I Do?
I was trying to install Soldiers Inc, a game from Plarium Global Ltd. I've played the game for 9 years, ran into an error & uninstalled. I downloaded the setup program file from their website. The installer completed approx 90% of the install & bitDefender found the above & quarranteed it. So, Is the above an actual…
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The Antivirus Exception Does Not Appear To Work. Any Help?
Hello. It took a very long time to run a program, so I checked and found that bdservicehost was delaying the execution. (Confirmed through CPU usage.) I added the program and the folder containing the program to the exception list, but the delay remained the same. I paused Antivirus and it was faster to execute. Is there a…
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Is it site safe ?
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Bitdefender Advanced Threat Defense won't allow me to remove exceptions
I accidently clicked add exception on a bad link and Bitdefender won't let me remove it the option is greyed out.
