cloud files detected after running scan
how do i tell what files those are - i do not use cloud for storage or anything else
Answers
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Share the screenshot here.
I promoted you to level 2 so that you can share the screenshot.
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Bitdefender Ultimate Security Plus (user)
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dont have screen shot - after full scan i got
Cloud files detected - files stored on line will be auto scanned when opened
what files are stored in the cloud - I do not use the cloud for anything
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It seems like you are talking about the cloud-based detection that your Bitdefender shows up after a full scan.
Bitdefender does not store any files in the cloud. Let me explain how cloud-based detection works in very simple terms with the help of an example.
Imagine you and your friends all have phones. Each phone has a tiny guard who checks for bad guys (malware). But the guards don't know all the bad guys in the world!
So, they send reports to a big, smart castle in the sky (the cloud). In the castle, super-fast computers compare the reports to a giant book of bad guys and tricks (threat database).
If a bad guy match is found, the castle sends instructions back to the guards, like "Stop that guy!" or "Lock him up!" This keeps everyone safe!
The best part? The castle learns new bad guys all the time, and sends updates to all the guards, so nobody gets caught by the same trick twice.
That's how cloud-based antimalware works! It's like a superhero team in the sky protecting all your devices.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I have the same issue. Where are my cloud files? I never created any. Below is my screen shot.
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Bitdefender might have found files in two places: cloud storage services you use (like Google Drive or Dropbox) or on your computer itself. If you use cloud storage, log in to your account and see if the files are there. If they are legitimate, you don't need to worry. For files on your computer, Bitdefender should have a section to view them (often called quarantined or flagged files). There, you can choose to see the files, delete them if they seem suspicious, or exclude them from future scans if you trust them. If you're unsure about anything, Bitdefender's team can help you out.
Kindly contact Bitdefender support by visiting
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Thank you so much for your advice.
I searched for cloud files. Here are a few of the addresses. If it would not be the part of the Windows file, if it would seems as infection, would you please let me know?
C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.4291.1.10\
amd64_aagwrapper_31bf3856ad364e35_10.0.19041.3636_none_f3b006703df62277/
CloudCore-Feature-HyperV-UX-UI-Package~31bf3856ad364e35~amd64~ro-RO~10.0.19041.3758.cat
I appreciate any advice on them.
Thanks again.
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The first file you mentioned, located at C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.4291.1.10\, is a legitimate Windows file. It’s part of the Windows Update process, specifically a Last Cumulative Update (LCU) package. It’s safe and should not be removed manually. If you suspect any issues with it, you can use the DISM /Online /Cleanup-Image /RestoreHealth command in an elevated command prompt to check for system file corruption and repair it.
The second file, amd64_aagwrapper_31bf3856ad364e35_10.0.19041.3636_none_f3b006703df62277/, also appears to be a legitimate Windows file. The amd64 indicates it’s for a 64-bit system, and the long alphanumeric string is a typical naming convention for Windows system files.
The third file, CloudCore-Feature-HyperV-UX-UI-Package~31bf3856ad364e35~amd64~ro-RO~10.0.19041.3758.cat, is also a legitimate Windows file. It’s related to the Hyper-V feature of Windows, which is a virtualization technology. The CloudCore part suggests it’s related to some cloud-based features or services.
In conclusion, all the files you’ve mentioned are legitimate Windows system files and do not seem to be related to any kind of infection or malware. However, if you’re experiencing any issues or suspicious behavior, it’s always a good idea to run a full system scan with a reliable antimalware program like Bitdefender.
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Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
2 -
Dear Bitdefender Representatives,
You are the best of the best! Thank you so much! 🤩🏆️🥇👋
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Thank you for the appreciation.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
1
